Manage Levels

How to cancel levels in the UAE and claim your consumer rights

What levels is and why you might want to cancel

Levels is a subscription-based metabolic health platform that combines mobile app access, continuous glucose monitoring (CGM) devices, and optional lab analysis orders into a membership model. You pay a recurring fee to track your body's metabolic responses to food, exercise, and stress in real time.

If you signed up out of curiosity, found the device uncomfortable, hit your health goals, or simply decided the cost no longer fits your budget, you have clear consumer rights in the UAE to exit your subscription. This guide walks you through every cancellation method, refund window, and protection available to you under UAE consumer law.

Who uses levels and who cancels

Levels attracts health-conscious users, people with metabolic concerns, and biohackers keen on personal data. However, the combination of app fees, device costs, and ongoing commitments means cancellation is common. You might cancel because the device shipment felt invasive, the recurring charge surprised you, you preferred a simpler tracking tool, or your priorities simply shifted.

Why stopee exists for cancellations like yours

Stopee (stopee.com) has helped thousands of consumers navigate subscription trap, reclaim refunds, and cancel services with confidence. Levels is no exception: the multi-product nature of the platform (membership, devices, labs) creates confusion around what you can and cannot cancel, when refunds apply, and how to avoid renewal charges. Stopee cuts through that complexity so you retain control.

Your consumer rights in the UAE

The UAE Federal Law No. 24 of 2006 (Consumer Protection Law) and subsequent amendments provide clear safeguards for online purchases and subscriptions.

The 14-day cooling-off period

You have the right to cancel most online purchases within 14 days of purchase without penalty, no questions asked. This period applies to digital services and goods ordered online, provided you exercise the right before the service is fully performed or the goods are consumed. Levels' own satisfaction-guarantee policy for first-time memberships aligns exactly with this 14-day window, which suggests the company acknowledges your statutory entitlement.

Refund and cancellation protections specific to recurring charges

Under UAE law, subscription services must disclose renewal terms clearly before you complete purchase. If Levels charged you without explicit renewal notice, or if the renewal terms were unclear, you have grounds to request a full refund or reversal of that charge. Additionally, automatic renewal must be cancellable using the same method you used to subscribe-so if you subscribed via an app, Levels should allow in-app cancellation.

Device purchases and final-sale disclaimers

Levels marks its devices as final-sale, meaning no returns or refunds. However, under UAE law, final-sale disclaimers must be prominently displayed before purchase. If you were not clearly informed that the device was non-refundable, you retain the right to dispute the charge and request reversal. Contact Levels support or escalate to the UAE Consumer Protection Authority if the disclaimer was hidden or unclear.

How to cancel levels: methods and step-by-step instructions

You have three primary routes to cancel your Levels subscription, each suited to different circumstances. Stopee recommends cancelling via your official app store or Levels' web portal first, because both methods create immediate cancellation records you can screenshot for proof.

Cancel via the app store (iOS app store or google play)

This is often the fastest route and leaves you with a clear digital record. Follow these steps carefully:

1. Open the App Store (iOS) or Google Play Store (Android) on the device you used to subscribe.
   • If you subscribed on a different device, use that device for cancellation when possible; otherwise, log in with the same Apple ID or Google account you used at purchase.
2. Tap your profile icon or account menu (usually top-right corner).
   • On iOS: Select Subscriptions. On Android: Select Subscriptions or Manage apps & device, then the Subscriptions tab.
3. Find and tap the Levels subscription in your active subscriptions list.
   • The entry shows your current plan, next billing date, and renewal amount in AED (or the currency shown in your app store account).
4. Tap Cancel Subscription (iOS) or Cancel (Android) and follow the on-screen prompts.
   • You may see retention offers (discounts, free trial extensions). Ignore these unless you genuinely want to keep the subscription.
5. Confirm your cancellation choice in the final prompt. You should receive an on-screen confirmation message.
   • Pro tip: Screenshot the confirmation screen immediately. App store records are your strongest evidence if a dispute arises.
6. Check your email for a cancellation confirmation from Apple/Google within a few minutes. This email serves as your official receipt.
   • Keep this email permanently. You may need it to dispute a surprise charge or to claim a refund under UAE law.

Cancel via the levels website or member portal

If you subscribed directly on Levels' website (rather than through an app store), you must cancel through their portal. This method also works if you prefer to manage your subscription on desktop:

1. Visit the Levels website and sign in to your member account using your email and password.
   • If you don't remember your password, use the Forgot Password link before proceeding.
2. Navigate to your Account Settings or Dashboard. Look for tabs labeled Subscription, Billing, or Membership Plans.
   • Some subscriptions are nested under your profile menu; others appear on a dedicated subscription management page.
3. Locate your active subscription(s) and select the one you wish to cancel.
   • Levels may offer multiple subscriptions: a membership plan (monthly or annual), device shipments, or labs orders. Cancel each independently if you want to exit all products.
4. Click Cancel Subscription or Cancel Membership.
   • Important: Do not simply stop paying or delete the app. Formal cancellation prevents auto-renewal and protects your account from being flagged for non-payment.
5. Review the cancellation summary, which should confirm your current plan, final billing date, and access end date.
   • Levels typically honors your access through the end of your paid period, even after cancellation. Confirm this on screen.
6. Confirm the cancellation. You should see a success message and receive a confirmation email within minutes.
   • Pro tip: Note your cancellation date and reference number (if provided). Levels support may ask for this if you later request a refund.

Cancel via email to levels support

If the app store or web portal cancellation fails or feels unclear, email Levels support directly. This creates a documented request trail, which strengthens your position if you need to escalate:

1. Compose an email to support@levels.com with the subject line: "Subscription Cancellation Request."
2. Include the following information in the email body:
   • Your full name (as registered on your Levels account).
   • The email address associated with your Levels subscription.
   • Your account creation date or membership start date (approximately, if you don't recall the exact date).
   • Current subscription plan (monthly, annual, or device shipment).
   • A clear statement: "I request immediate cancellation of my Levels subscription, effective as of today's date. Please confirm cancellation in writing."
3. Send the email and wait for a reply. Levels support typically responds within 24-48 hours on business days.
   • Warning: Keep your original email and their reply. If Levels charges you after this email, you have written proof of your cancellation request, which is invaluable for disputing the charge with your payment method or the UAE Consumer Protection Authority.
4. If you do not hear back within 48 hours, follow up with another email marked "URGENT" and reference your first email.
   • If Levels continues to ignore your request, escalate to Stopee or the UAE Consumer Protection Authority for formal dispute resolution.

Refund eligibility and what you can recover

Levels' refund policy is split into three categories based on the product. Understanding these categories helps you know whether you have a legitimate refund claim under Levels' own terms, and where you may have additional leverage under UAE consumer law.

Membership refund window and satisfaction guarantee

Levels offers a 14-day satisfaction guarantee on first-time membership purchases only. If you cancel within 14 days of your first membership purchase and request a refund, Levels will process a full refund to your original payment method. After 14 days, both monthly and annual subscriptions are non-refundable under Levels' standard policy.

However, UAE consumer law may override this. If Levels did not clearly disclose the non-refundable nature of recurring charges before your purchase, or if the renewal charge surprised you, you retain the right to dispute and request a reversal. Stopee recommends disputing any renewal charge that you believe was unauthorized, because burden of proof rests partly on Levels to demonstrate clear, pre-purchase disclosure.

Device purchases (final-sale policy)

Levels marks all device purchases as final-sale and non-returnable. This means no refund or exchange, even within 14 days, if you change your mind. However, this policy is only valid if you were clearly informed before completing purchase. If the non-refundable disclaimer was small, hidden, or not shown on the checkout page, you have grounds to contest the charge. Request a refund from Levels first; if they refuse, escalate to your payment provider (credit card issuer, bank, or PayPal) with a screenshot of your purchase confirmation showing that the disclaimer was not visible.

Labs orders (refund up to one year)

Unused Labs orders can be refunded in full if you request cancellation within one year of purchase. Once you use a labs order (i.e., complete and receive results), no refund is issued. Partial refunds are typically not available. If you purchased a labs order as part of a bundled membership and no longer need it, cancel the labs order separately from your membership and request a refund for the unused portion.

Timeline: when your cancellation takes effect

Timing matters for both your access and your wallet. Here is what happens after you cancel:

Immediate effect (cancellation is processed)

When you cancel via app store, web portal, or email, Levels logs your cancellation request immediately. Auto-renewal is halted at that moment, so no new charge will be generated.

Access through end of billing period

Your membership access typically continues until the end of your current paid period. If you cancel on the 15th of a month and your next billing date is the 30th, you retain full access until the 29th. This applies to monthly subscriptions; annual subscribers retain access through their annual renewal date.

Device shipments and future renewals

If you have an active device shipment subscription, cancellation stops future shipments immediately. Any device shipment already in transit will still arrive; request a refund if you no longer need it after receipt.

Data and account retention

Levels retains your account and historical data after cancellation, unless you request account deletion. Your data is typically stored per Levels' privacy policy. If you want your data deleted entirely, email support@levels.com with a data deletion request, which may take 30-60 days to process.

Common mistakes that cost you money

Cancelling a subscription should be straightforward, but Levels' multi-product design and the pressure of countdown timers can lead you into traps. Let us walk you through the costly ones so you sidestep them.

Mistake 1: cancelling only the app, not the subscription

Many users delete the Levels app from their phone and assume cancellation is complete. It is not. Deleting the app does nothing to stop renewal charges; you must formally cancel the subscription through the app store, Levels' website, or email. Stopee has seen thousands of users charged after app deletion because they skipped the formal cancellation step. Always cancel the subscription first, then delete the app as a final housekeeping step.

Mistake 2: missing the 14-day refund window because you forgot the purchase date

Levels counts the 14-day refund period from your first membership purchase date. If you cancel on day 15, you forfeit the refund guarantee. Check your confirmation email or credit card statement immediately after signing up to pinpoint your exact purchase date. Mark day 14 on your calendar. If you are unsure whether you are still within the window, contact Levels support and ask directly; they will confirm the refund deadline.

Mistake 3: assuming device subscriptions have the same refund terms as membership

They do not. Device purchases are final-sale with no refund, even within 14 days. Membership has a 14-day window; devices do not. If you regret a device purchase, your only option is to request a refund from your payment provider (card issuer or bank) and cite lack of clear pre-purchase disclosure of the final-sale policy. Stopee recommends contacting Levels support first with a polite request; many companies make exceptions for first-time device buyers who reach out quickly.

Mistake 4: ignoring retention offers in the cancellation flow

When you cancel via the app store, you will often see discount offers, free month extensions, or reduced rates. These are designed to keep you subscribed. Unless you genuinely want to continue at a lower price, tap "Cancel Anyway" or ignore the offer. Every second you hesitate increases the chance you accidentally re-confirm the subscription.

Mistake 5: not screenshotting or saving confirmation emails

If Levels charges you after cancellation, you need proof that you cancelled. Screenshot the app store cancellation confirmation, save the email receipt, and note the date you cancelled. Without this evidence, disputing a surprise charge becomes your word against Levels' system. Stopee advises treating cancellation confirmation like a receipt: keep it for at least one year.

Levels pricing in the UAE

Levels does not publish official AED pricing for the UAE market. The platform displays USD prices on its website, and charges vary depending on whether you subscribe via the app store (which may apply local currency conversion and platform fees) or directly through Levels' website.

What you actually pay

To see exact AED pricing, check your app store listing or log in to your Levels account. Currency conversion may apply, and fees vary by payment method. If you are charged in USD and your bank converts to AED, your final amount may differ from the stated price.

What happens after cancellation

You may feel unsettled after cancelling a subscription, especially if you paid upfront for an annual plan or were mid-habit with daily tracking. Here is what actually happens to your account, access, and data.

Your access between cancellation and period end

You keep full membership access until your current billing period expires. If your next renewal date is 30 days away, you have 30 days of uninterrupted app access, device syncing, and data viewing. Screenshot any insights or data you want to keep, because after your access expires, you may lose real-time viewing (though historical data is usually archived).

After your access expires

Once your billing period ends, your account shifts to read-only mode. You can still log in, view historical data, and download a report (if Levels offers this feature), but you cannot record new measurements, sync devices, or access premium content. You have typically 30-90 days to download your data before Levels archives or deletes it; check their support docs for the exact window.

Your device after cancellation

If you own a Levels CGM device, it continues to function until its battery depletes or adhesive expires (typically 14 days per sensor). You can still wear and view readings in the app until your access ends. After that, you own the physical device but cannot sync new readings. Some users repurpose unused devices for personal tracking offline; others discard them. Levels does not support refurbished or second-hand device sales, so resale is technically prohibited under their terms.

Your data after cancellation

Levels retains your anonymized health data for their research database (per their privacy policy) but typically keeps personalized data linked to your account for 12 months post-cancellation. If you want immediate deletion, email support@levels.com with a formal data deletion request. This may take 30-60 days to process and is subject to any legal holds Levels may have (e.g., tax reporting, fraud investigations).

Escalation: what to do if levels refuses to cancel or refund

Most cancellations process smoothly, but occasionally Levels may claim your account is locked, your refund is ineligible, or your cancellation request was not received. If this happens, Stopee recommends a structured escalation approach.

Step 1: request cancellation confirmation in writing

If Levels support claims they never received your cancellation request, email support@levels.com again with the subject line "Cancellation Request - Escalation" and reference your previous email by date and time. Request written confirmation of cancellation within 24 hours. Save this email and their reply.

Step 2: dispute the charge with your payment provider

If Levels continues to charge you after your cancellation request, contact your credit card issuer, debit card bank, or PayPal immediately. File a dispute (called a "chargeback" for cards or a "resolution case" for PayPal) and provide your cancellation email, screenshots of cancellation confirmations, and your payment history showing charges after cancellation. Your bank is far more likely to reverse an unauthorized recurring charge than Levels is to do so voluntarily.

Step 3: escalate to the UAE consumer protection authority

If Levels does not refund and your bank does not help, file a complaint with the UAE Consumer Protection Authority (part of the Ministry of Economy). You can lodge complaints online or in person. Provide copies of your cancellation requests, billing statements, and payment provider responses. The Authority will investigate and may order Levels to refund you if the company violated UAE consumer protection law. This process typically takes 30-90 days but is free and has legal weight.

When to contact stopee for support

Stopee (stopee.com) specializes in helping consumers navigate refund disputes, escalations, and appeals when companies refuse reasonable cancellation requests. If you have exhausted Levels' support and your bank's dispute process, Stopee can advise on next steps, help you draft formal legal notices, or connect you with consumer advocates in the UAE. Stopee has helped thousands of consumers cancel subscriptions and recover refunds that companies initially denied.

Checklist before you cancel

Use this checklist to ensure you have covered every base before submitting your cancellation request:

• Note the exact date you purchased your Levels membership (from confirmation email or statement).
• Determine which product(s) you are cancelling: membership only, device shipment only, or bundle.
• Confirm your current renewal date. Cancel before this date to avoid a surprise charge.
• Download and save any reports, insights, or data you want to keep from the Levels app.
• Choose your cancellation method (app store, web portal, or email support) and follow the steps above carefully.
• Screenshot or save all confirmation messages and emails.
• If eligible for a refund (within 14 days for membership, within 1 year for unused labs), note the refund deadline on your calendar.
• Check your payment method statement 7-10 days after cancellation to confirm no renewal charge was applied.
• If a charge appears after cancellation, immediately dispute it with your bank or payment provider and reference your cancellation confirmation.

Summary: your path to cancelling levels

Levels is a multi-product subscription that combines membership, devices, and labs into one account. Cancellation is straightforward if you follow the right method: app store (fastest), web portal (clear record), or email support (most documented). Your refund eligibility depends on the product and purchase date, with first-time memberships enjoying a 14-day window under Levels' satisfaction guarantee, which aligns with your UAE consumer rights.

If Levels charges you after cancellation or refuses a refund you believe is valid, dispute the charge through your bank and escalate to the UAE Consumer Protection Authority if needed. Stopee (stopee.com) has helped thousands of consumers cancel subscriptions, recover refunds, and stand firm against companies that use dark patterns or complexity to trap you into unwanted charges. Your right to cancel is fundamental under UAE law; exercise it with confidence.

Do not let confusion or fear of poor customer service prevent you from leaving a subscription that no longer serves you. You are in control, and Stopee is here to ensure your cancellation is final, your refund is claimed, and your rights are protected.