Manage Magoosh

How to cancel magoosh and claim your 7-day refund in the UAE

What magoosh is and why you might want to cancel

Magoosh is an online test-preparation platform built for students preparing for high-stakes exams like the GRE, TOEFL, and IELTS. You access it through your web browser or mobile apps (available on both the App Store and Google Play), and it delivers video lessons, thousands of practice questions, score predictors, and study plans to help you improve your exam performance.

The platform works best for self-paced learners who want structured guidance without attending a classroom. Many students in the UAE use Magoosh because it's affordable compared to private tutoring, flexible around work or study schedules, and accessible from anywhere with an internet connection.

However, you might decide to cancel for several reasons: your exam date has passed, you've found a better fit with another platform, the content didn't match your learning style, or you simply changed your mind within the refund window. At Stopee, we help thousands of learners navigate cancellation every year, and we know the process can feel confusing if you don't know where to start. This guide walks you through every option, every deadline, and every potential trap so you stay in control of your subscription.

When you should cancel immediately

If you purchased Magoosh within the last 7 days and want your money back, act now. Magoosh offers a full 7-day money-back guarantee, but you must request it before day 8. The clock starts from your purchase date, not from when you first log in.

You should also cancel if you subscribed through your mobile app (App Store or Google Play) and want to stop recurring charges, because app-based subscriptions auto-renew on a schedule that's easy to forget.

When cancellation might wait

If you're outside the 7-day refund window and simply want your subscription to end at its natural expiration, you don't need to rush. You can let your current plan run until the end date without renewing. However, cancelling early prevents accidental auto-renewal charges that catch many users by surprise.

Magoosh pricing in the UAE and currency considerations

Understanding what you're paying helps you calculate refunds accurately and compare cancellation options.

Plans and costs in USD

Magoosh prices all plans in US dollars (USD) on its official website. If you're in the UAE, you'll need to convert USD to AED (د.إ) at the current exchange rate at the time of your purchase. As of now, 1 USD typically equals around 3.67 AED, but rates fluctuate.

App store and google play pricing differences

When you subscribe through the App Store or Google Play, you may see prices displayed in AED instead of USD. However, the underlying charge is typically higher than the web price because Apple and Google take a commission. Stopee recommends subscribing directly through the Magoosh website if you want the lowest price and the clearest refund pathway.

How to cancel magoosh on the web

Cancelling through Magoosh's website is the most direct method if you purchased there, and it avoids the complications of app-store refund policies.

Cancel by letting your plan expire (non-renewal)

1. Log in to your Magoosh account at magoosh.com using your email and password.
2. Navigate to your account settings or subscription page (usually found in the dropdown menu under your profile icon in the top right).
3. Look for a section labeled "Plans," "Subscription," or "Billing."
4. Find the option that says "Do not renew" or "Cancel renewal." Click it.
5. Confirm your choice when prompted. Magoosh will send a confirmation email.
6. Your access continues until the end of your current billing period. After that date, you lose access to all Magoosh content.

Warning: Simply not logging in does not cancel your subscription. If you don't actively disable auto-renewal, you will be charged when your plan expires. Check your email for renewal reminders and act before the charge posts to your card.

Pro tip: Mark your renewal date on your phone calendar as a reminder to cancel if you know you won't need Magoosh after that point.

Request a full refund within 7 days

If you're unhappy with Magoosh or changed your mind, you have 7 days from purchase to claim a full refund. This is your strongest consumer protection.

1. Draft an email to help@magoosh.com.
2. Use the subject line: "Requesting a 7-day Refund" (exactly as written).
3. In the email body, include:
   • Your full name and the email address linked to your Magoosh account
   • Your purchase date and order ID (check your confirmation email or bank statement)
   • The plan you purchased (e.g., "GRE Premium 6-month")
   • Your refund reason (optional, but brief explanations help: "Not suitable for my learning style" or "Found an alternative platform")
4. Send the email and keep a copy for your records.
5. Wait for a response within 2-3 business days. Magoosh typically processes refunds to your original payment method within 5-7 business days after approval.

Warning: Do not use any essay-writing features, interview-prep credits, or graded assessments on TOEFL or IELTS plans if you want to claim the 7-day refund. Using these features voids your refund eligibility because Magoosh considers them consumed services.

How to cancel magoosh through app stores

If you subscribed via the App Store (Apple) or Google Play (Android), you must cancel through that platform's settings, not through Magoosh directly. Both stores handle billing independently.

Cancel on the app store (iPhone or iPad)

1. Open the App Store on your iOS device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find Magoosh in your active subscriptions list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (depending on your plan type).
6. Choose your cancellation reason from the dropdown menu (optional).
7. Confirm by tapping "Cancel" again. You'll receive an on-screen confirmation.
8. To delete your Magoosh account entirely and ensure access is fully removed, email help@magoosh.com with the subject "Need to delete my account."

Pro tip: If you're within the first 14 days of your subscription on the App Store, Apple gives you a 14-day refund window (longer than Magoosh's 7 days). Contact Apple Support directly if Magoosh denies your refund request.

Cancel on google play (Android)

1. Open Google Play on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find Magoosh and tap it.
6. Tap "Cancel subscription."
7. Follow any prompts and confirm your cancellation.
8. For full account deletion, email help@magoosh.com with subject "Need to delete my account."

Warning: Deleting the Magoosh app from your phone does not cancel your subscription. The app store will continue charging you on your billing date unless you explicitly cancel through the store's subscription settings.

Your refund rights and magoosh's money-back guarantee

Knowing exactly what you're entitled to helps you advocate for yourself if a refund is delayed or denied.

The 7-day money-back guarantee

Magoosh guarantees a full refund if you request it within 7 calendar days of your original purchase date. This applies to all plans purchased directly through the website. The refund covers 100% of the amount you paid, with no deductions or restocking fees.

First, calculate your 7-day window from your purchase date, not from when you created your account or first logged in. Second, have your order ID ready before you email. Third, avoid using features like essay grading or interview prep, as these are treated as consumed services that disqualify you from the guarantee.

Score guarantee refund (if applicable)

Magoosh offers a Score Guarantee on certain exam prep plans: if you complete their study plan, take the required practice tests, and still don't raise your score by a target amount, you may qualify for a refund or free extension. Eligibility varies by exam and plan type. Check the terms on Magoosh's website or email help@magoosh.com for details about your specific plan.

Refunds for app-store purchases

If you bought Magoosh through the App Store or Google Play, the store's refund policy applies first, not Magoosh's. The App Store typically grants refunds up to 14 days; Google Play is more variable. Stopee advises contacting the store's support team directly if Magoosh delays your refund.

What happens after you cancel magoosh

Knowing what to expect prevents confusion and helps you avoid accidental re-subscription.

Your access and account data

When you cancel or choose not to renew, your access continues until the end of your paid period. On the day after your plan expires, you lose access to all video lessons, practice questions, and study materials. You cannot download content for offline use once your subscription ends.

Your account data-study progress, bookmarks, notes, practice test scores-remains stored by Magoosh for some time, but it's not accessible without an active subscription. If you want to preserve your progress notes or screenshots, save them before your plan expires.

Requesting permanent account deletion

If you want Magoosh to delete your account entirely (including all personal data and study history), you must request this separately by email. Send a message to help@magoosh.com with the subject "Need to delete my account" and include your full name and registered email address. Magoosh typically processes deletion requests within 10 business days, though some data may be retained for legal or backup purposes per their privacy policy.

Avoiding surprise re-billing

After you cancel, monitor your email for any renewal reminders or confirmation messages. Check your bank or credit card statements in the weeks following your cancellation to confirm no further charges appear. If you see an unexpected charge after cancellation, contact Magoosh support immediately with your cancellation confirmation email.

Common mistakes that cost you money

Cancellation seems simple, but small errors can cost you your refund or result in unwanted charges. You're not alone in making these mistakes-Stopee sees them happen frequently, and we want to help you avoid them.

Waiting too long to request your refund

The 7-day window is strict. Day 8 means no refund, regardless of your reason. Set a phone reminder the day you purchase so you don't accidentally lose your window. If you're unsure when you bought Magoosh, check your email confirmation, bank statement, or app store purchase history.

Using graded features before requesting a refund

If you complete even one essay-writing assessment or interview practice session on a TOEFL or IELTS plan, you forfeit the 7-day refund. Magoosh treats these as consumed services. If you're on the fence about the platform, don't use graded features until you're sure you'll keep your subscription.

Forgetting to cancel app-store subscriptions

Many users cancel through the website but forget that their app-store subscription continues separately. Both must be cancelled independently. If you subscribed via the App Store or Google Play, that's where you must cancel-not through magoosh.com.

Confusing cancellation with account deletion

Cancelling your subscription does not delete your account. You can still log in and access limited features (though no paid content). If you want your account completely removed, you must email help@magoosh.com separately.

Your consumer protection rights in the UAE

As a consumer in the United Arab Emirates, you have statutory rights that protect you beyond Magoosh's own policies.

UAE consumer protection law

Under UAE Federal Law No. 24 of 2006 (the Consumer Protection Law), you have the right to cancel distance contracts (including online subscriptions) within 14 days of purchase without penalty or justification. This is a government-backed right-stronger than Magoosh's voluntary 7-day guarantee. Magoosh must honor the 14-day window if you invoke UAE consumer law, even if they claim only 7 days elsewhere.

To claim this right, email help@magoosh.com and explicitly state: "I am exercising my right to cancel this purchase under UAE Federal Law No. 24 of 2006, Consumer Protection Law, Article [relevant article]. I request a full refund within 14 days of purchase." Include your order ID, purchase date, and full name.

Escalation with the UAE ministry of economy

If Magoosh refuses your refund or delays it beyond 14 days, you can file a formal complaint with the Ministry of Economy (formerly Ministry of Consumer Protection). Visit moe.gov.ae or visit the office in your emirate. You'll need your purchase receipt, cancellation confirmation email, and a description of the issue.

Stopee recommends documenting every communication with Magoosh (screenshots, email forwards, dates) before escalating to the Ministry. This evidence strengthens your case.

Step-by-step cancellation checklist

Use this checklist to confirm you've covered every step and won't miss a deadline or requirement.

Comparing cancellation methods and outcomes

Different cancellation paths produce different outcomes. Choose the one that matches your situation.

How stopee helps you cancel with confidence

Cancelling a subscription doesn't have to be stressful or confusing. Stopee has helped thousands of consumers in the UAE navigate cancellation for platforms like Magoosh by providing clear, step-by-step guidance, refund deadlines, and consumer rights information. Our guides cover every contingency-from app-store complications to escalation tactics with regulatory bodies-so you know exactly what to do and what to expect.

Whether you want a 7-day refund, need to stop auto-renewal before your next charge, or are fighting for your money back under UAE consumer law, Stopee arms you with the knowledge and templates to succeed. Visit stopee.com to find cancellation guides for hundreds of subscriptions, refund timelines, and contact details for companies in your region.

Your next step: gather your Magoosh order ID, check today's date against your purchase date, and if you're within 7 days, send that refund request email to help@magoosh.com right now. If Magoosh delays or refuses, escalate to the UAE Ministry of Economy. Stopee is here to back you up with every tool and right you need.

Magoosh contact details and addresses

Keep these details handy for cancellation, refund requests, and escalation.

Primary contact email: help@magoosh.com

Cancellation email subjects:

• "Requesting a 7-day Refund"
• "Need to delete my account"
• "Cancel Subscription"

Website: magoosh.com

For UAE regulatory escalation: Ministry of Economy, Government of the UAE, moe.gov.ae

Stopee recommends keeping copies of all cancellation emails and refund confirmations in a dedicated folder so you have proof if a charge dispute arises. Your bank or credit card company can also help reverse unauthorized charges if Magoosh fails to refund you properly, but documentation from Stopee and your email trail makes that process much faster.