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Cancel Showtime: The Right Way
How to cancel showtime in the UAE and reclaim your subscription
What is showtime and why it matters to you
Showtime is a premium streaming service that delivers original series, films, documentaries and live sports content to millions of subscribers worldwide. In 2024, Showtime merged its standalone streaming offering into a bundled service with Paramount+, meaning you no longer subscribe to Showtime alone. If you hold a Paramount+ with Showtime subscription, you're paying for both services together. Understanding what you own and how to cancel it is the first step toward taking control of your streaming expenses.
Availability and pricing in the UAE
Showtime does not offer an official standalone product priced in UAE dirhams (AED د.إ). If you subscribe to Paramount+ with Showtime from the UAE, you typically pay in US dollars (USD). Pricing fluctuates based on promotional offers and your subscription method. The key insight: you may be overpaying due to currency conversion or regional pricing markup. Stopee recommends reviewing your billing statement to confirm exactly what you're charged each billing cycle.
| Plan option | Pricing and notes |
|---|---|
| Paramount+ with Showtime (U.S. bundle) | Typically USD 11.99/month or USD 119.99/year (approximately AED 44/month or AED 440/year). No official AED pricing available in the UAE. |
| Apple or Google Play subscription (third-party billing) | May incur additional platform fees or currency surcharges on top of the service fee. |
| Paramount+ subscription (without Showtime add-on) | Available at lower cost if you downgrade instead of cancelling entirely. |
Your consumer rights and legal protections in the UAE
Before you cancel, understand the legal framework protecting you. The UAE Consumer Protection Law (Federal Law No. 24 of 2006) grants you the right to cancel digital subscriptions within a reasonable timeframe if the service fails to deliver as promised or if terms are deceptive. Stopee advises you to document everything: screenshots of charges, subscription terms, and any service outages or billing errors.
What UAE law says about refunds and cancellations
Under UAE consumer protection rules, you have the right to cancel a subscription service, though refunds for unused portions are not automatically guaranteed unless the provider failed to deliver the service. However, if you were charged for a service you did not authorize, or if the company misrepresented the terms, you have grounds to dispute the charge with your bank or credit card issuer. Stopee recommends contacting the UAE Ministry of Economy (now part of the Ministry of Economy and Planning) if Showtime or Paramount+ refuses to honour a legitimate complaint.
Escalation pathway if the company refuses to cancel
If you request cancellation and Showtime or Paramount+ does not comply, you can escalate your complaint to the UAE's consumer dispute resolution authority. Document all communication attempts (emails, support tickets, phone calls with dates and times). If the company continues to bill you after your cancellation request, file a formal complaint with the relevant authority and notify your bank to dispute the charges. Stopee has seen companies reverse illegal charges once formal complaints are filed.
Methods to cancel showtime and paramount+ with showtime
You have four primary paths to cancel your subscription. The fastest and most reliable method is through your online account. Stopee recommends starting there.
Cancel through your paramount+ online account (fastest method)
This is the preferred route because you receive instant confirmation and can verify cancellation status immediately.
- Open a web browser and go to www.paramountpluswithshowtime.com or www.paramountplus.com
- Log in using your email address and password
- If you have forgotten your password, click "Forgot password" and follow the email recovery steps
- Navigate to your account menu (usually in the top-right corner)
- Select Account Settings or Profile
- Find and click Manage Subscription or Billing
- Locate the Cancel Subscription button and click it
- Follow the on-screen prompts, which may ask you why you're leaving (optional) and confirm your cancellation choice
- The company may offer you a discount to stay; you can decline if you're certain
- You will receive a confirmation message on screen; take a screenshot for your records
- Check your email for a cancellation confirmation message within 24 hours
Pro tip: cancellation takes effect at the end of your current billing cycle, not immediately. You can continue watching until that date.
Cancel through apple (iPhone, iPad, or apple TV)
If you subscribed to Showtime through Apple's App Store, you must cancel through Apple's subscription management, not through the Showtime app itself.
- On your Apple device, open Settings
- Tap your name at the top of the screen
- Select Subscriptions
- Find and tap SHOWTIME or Paramount+ with SHOWTIME
- Tap Cancel Subscription
- Confirm the cancellation by following any additional prompts
- Apple will email you a confirmation; save this email as proof
Warning: simply deleting the app does not cancel your subscription. You must follow these steps to stop recurring charges.
Cancel through google play (Android)
Android users who subscribed through the Google Play Store must manage cancellation there.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Manage subscriptions or Payments and subscriptions
- Tap Subscriptions
- Find and select SHOWTIME or Paramount+ with SHOWTIME
- Tap Cancel subscription
- Confirm cancellation and note the effective date
Pro tip: if you subscribed through a third-party platform (Roku, Amazon Prime Channels, or a telecom carrier), you must cancel through that provider's subscription management page, not through the app.
Cancel by contacting customer support directly
If the online methods do not work or you prefer speaking to a representative, use this approach.
- Visit the official Paramount+ or Showtime help centre online
- Look for a "Contact Us" or "Help" link
- Choose your preferred contact method: email, live chat, or phone
- Explain that you want to cancel your Showtime or Paramount+ with Showtime subscription
- Provide your account email and subscription details
- Ask for written confirmation of the cancellation and the effective cancellation date
- Request a confirmation email be sent to you within 24 hours
Warning: some support agents may try to offer you a discount or free month to keep you subscribed. Politely decline unless you truly want to stay. If you want to cancel, stand firm.
What happens immediately after you cancel
Cancellation can feel anticlimactic because nothing happens instantly. Your account does not vanish, and your access does not stop right away. Here's what actually occurs.
Your access continues until the billing cycle ends
After you submit your cancellation request, Showtime or Paramount+ allows you to continue streaming until the end of your current billing period. If your billing date is the 15th of next month, you keep access until the 14th. You can watch all your saved shows and continue exactly as before. Stopee advises you to enjoy your remaining access time and download any content you want to keep (if the app allows offline viewing).
Your account and viewing history remain intact
Cancelling does not automatically delete your account, your watchlist, or your viewing history. You can reactivate your subscription in the future using the same login credentials. The company retains this data for up to 10 months, allowing you to resume without losing your place.
Refund expectations and exceptions
Showtime's official policy states that all subscription fees are non-refundable. Partial refunds for unused subscription time are not issued. This is the standard across streaming services, but exceptions do exist.
When you might qualify for a refund
Although refunds are rare, you have grounds to request one in these specific situations:
- Unauthorized charges: if someone else accessed your account and made charges without your permission, you can dispute the transaction with your bank and request a reversal
- Billing errors: if you were charged twice in one month or charged after cancellation, contact the company immediately and request a correction
- Service failure: if the service was unavailable for an extended period and you could not use the subscription you paid for, you may have a claim for partial refund under consumer protection law
- Deceptive terms: if the terms changed or were misrepresented at sign-up, you may have recourse under UAE consumer law
Pro tip: always dispute charges through your bank first. Banks have more leverage than individual consumers and can reverse fraudulent or erroneous transactions within 60-90 days.
The 2024 service transition and refunds
When Showtime merged into Paramount+ in 2024, the company did not issue refunds to existing subscribers. Instead, users were automatically migrated to the Paramount+ with Showtime bundle at the same or similar pricing. If you were grandfathered into a lower price, you may have retained that rate. Check your billing statement to confirm whether your price increased.
Common mistakes that trap people into paying longer
Cancelling a subscription should be simple, yet many subscribers stumble because they miss critical steps. You are not alone if you have made these errors; Stopee has documented thousands of consumers who fell into these traps.
Mistake 1: deleting the app instead of cancelling the subscription
The single most common error is removing the app from your phone and assuming that stops the charges. It does not. The subscription remains active in the background, and your bank continues billing you monthly. Always cancel through the app's account settings or through your online account before deleting anything.
Mistake 2: confusing the free trial end date with the cancellation date
If you signed up for a free trial, your subscription automatically converts to a paid plan on the final day of the trial unless you cancel beforehand. Set a phone reminder for one day before the trial ends, then cancel. Stopee recommends doing this even if you think you will remember.
Mistake 3: not saving cancellation confirmation
If you cancel and do not receive a confirmation email, you have no proof. Screenshot every cancellation step, save confirmation emails, and note the date and time you cancelled. If charges continue, you need this evidence to dispute them.
Mistake 4: cancelling through the wrong platform
If you subscribed through Apple or Google Play, you must cancel through that platform, not through the Showtime website. Cancelling in the wrong place leaves your subscription active and charges continue. Stopee recommends checking your App Store or Google Play billing page to confirm where you subscribed.
Your post-cancellation checklist
After you initiate cancellation, follow this checklist to ensure the process completes successfully.
| Action | Timing |
|---|---|
| Take a screenshot of your cancellation confirmation | Immediately after cancelling |
| Save or forward the confirmation email to yourself | Within 24 hours of cancelling |
| Mark your calendar with the final access date | Same day you cancel |
| Check your bank or credit card statement | One week after your billing cycle normally ends |
| Download or save any content you want to keep | Before your access ends |
| If charges continue, dispute them with your bank | Within 60 days of the unauthorized charge |
Real subscriber experiences and what you can learn from them
Stopee has gathered feedback from UAE-based subscribers who cancelled Showtime. Here's what they reported.
What worked
Subscribers who cancelled through their online account reported the fastest processing time (immediate confirmation). Those who documented their cancellation with screenshots and emails never had to deal with unauthorized post-cancellation charges. Users who logged in regularly to verify their account status (to confirm the subscription was truly inactive) experienced zero billing surprises.
What caused friction
Several subscribers reported that cancelling through the app alone did not work; they had to cancel through the website as well. A few users did not receive confirmation emails and only discovered their subscription was still active when they saw the next month's charge. Some subscribers tried to cancel via email but waited weeks for a response.
Comparison: should you cancel or downgrade instead
Before you cancel entirely, consider whether downgrading might suit you better. Paramount+ offers a less expensive option without the Showtime add-on.
| Option | Cost | Best for |
|---|---|---|
| Full cancellation | AED 0/month | You have no interest in Paramount+ content; you want to stop all charges |
| Downgrade to Paramount+ (no Showtime) | Typically lower than bundled price | You want some Paramount+ content but do not watch Showtime originals |
| Keep Paramount+ with Showtime | Current rate | You use both services regularly and value the bundle |
| Pause subscription (if available) | AED 0/month, temporarily | You want to return later without losing your account history |
How stopee helps you reclaim control of your subscriptions
Cancelling Showtime is just one step toward managing your digital spending. Stopee (stopee.com) is a consumer advocacy platform that helps thousands of people cancel unwanted subscriptions, track recurring charges, and understand their consumer rights. Our guides cover over 150 streaming, software, and membership services. We provide step-by-step instructions for each platform, alert you to common traps, and explain your legal protections in your country. Whether you are cancelling Showtime, challenging a billing error, or learning how to dispute a charge, Stopee has helped thousands of consumers cancel subscriptions and recover money lost to forgotten auto-renewals. Visit Stopee today to explore guides for every service you use and to verify that your subscriptions are working for you, not against you.
Contact information and next steps
If you need to escalate a dispute with Showtime or Paramount+ beyond their customer support:
- UAE Ministry of Economy and Planning: complaints@moep.gov.ae or the official consumer protection hotline
- Your bank or credit card issuer: dispute the charge directly if the company refuses to refund you or stop billing after cancellation
- Showtime / Paramount+ customer support: check the official website for current contact methods, as phone numbers and email addresses change periodically
You deserve clarity, control, and fair treatment from the services you subscribe to. Cancelling Showtime is your right. Follow the steps in this guide, document everything, and do not hesitate to escalate if the company does not comply. Stopee is here to support you every step of the way.