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Cancel Clever Brain Training: The Right Way
How to cancel clever brain training in the UAE and reclaim your money
What is clever brain training and why you might want to cancel
Clever Brain Training is a mobile app subscription service that delivers daily cognitive exercises designed to strengthen memory, focus, problem-solving and mental agility. You download it from the App Store or Google Play, and it offers personalized brain workouts through interactive mini-games and adaptive difficulty levels. The service attracts users seeking to maintain mental sharpness, but many subscribers find the app doesn't deliver on its promises, feels repetitive, or simply doesn't fit their lifestyle after the initial trial period.
If you're reading this, you've likely already decided that Clever Brain Training isn't working for you. That's a smart decision. At Stopee, we help thousands of UAE residents cancel unwanted subscriptions every month, and brain training apps are among the most commonly cancelled services. Your money matters, and you deserve clarity on exactly how to stop paying for an app you no longer use.
Main features of clever brain training
The app includes short daily training sessions that adapt to your skill level, a variety of mental games targeting different cognitive areas, progress tracking, and a 3-day free trial period for new users. The app handles all subscriptions through Apple's App Store or Google Play rather than through a standalone website. This means your billing is tied directly to your device and app store account, which is important to understand before you cancel.
Why cancellation matters in the UAE
Under UAE consumer protection law, you have specific rights when subscribing to digital services. The UAE Ministry of Economy enforces the Law on the Protection of the Consumer (Federal Law No. 24 of 2006), which requires companies to provide clear cancellation terms and honour your requests promptly. If Clever Brain Training makes it difficult to cancel or refuses your request without lawful reason, you have grounds to escalate your complaint to the UAE Ministry of Economy.
Clever brain training pricing plans in the UAE
Understanding what you're paying for helps you make an informed decision about cancellation and potential refund eligibility.
Current subscription options
| Plan | Price (AED) | Billing cycle | Access level |
|---|---|---|---|
| Weekly subscription | AED 29.99 | Every 7 days | Full app features for one week |
| Yearly subscription | AED 149.99 | Every 12 months | Full app features for one year |
| Lifetime access | AED 149.99 | One-time payment | Unlimited access (one-off purchase) |
Hidden costs and auto-renewal traps
The weekly subscription at AED 29.99 can add up quickly. If you don't actively cancel before your renewal date, the app automatically renews and charges your payment method again. Many users don't realize that after the free 3-day trial ends, charges begin immediately. Pro tip: if you're using the free trial, set a calendar reminder to cancel before day 3 ends to avoid your first charge. At Stopee, we've found that auto-renewal traps account for nearly half of all unwanted app charges our users report.
Your consumer rights and refund eligibility in the UAE
You have legal protections when cancelling digital subscriptions in the UAE that many consumers don't know about.
UAE consumer protection law and your rights
Under Federal Law No. 24 of 2006 and the UAE Consumer Protection Code, you have the right to cancel a subscription within a reasonable timeframe and receive a refund for unused portions of your service. While Clever Brain Training doesn't explicitly advertise a statutory 14-day refund period, UAE consumer protection law may still grant you this right depending on when you subscribed and how you were informed of the cancellation policy.
If Clever Brain Training or the app platform fails to clearly disclose cancellation terms before you pay, or if cancellation is deliberately made difficult, you can file a complaint with the UAE Ministry of Economy's Consumer Protection Department. Warning: most app companies rely on app store terms rather than their own policies, so the first person to contact should always be Apple or Google, not Clever Brain Training directly.
Refund scenarios and what to expect
Clever Brain Training itself does not publish a standalone refund guarantee. However, refunds are governed by the app platform where you subscribed. For most recent charges within 14-48 hours, both Apple and Google will refund you if you request it through their official refund process. Charges older than this are harder to recover but not impossible if you file a dispute through the Ministry of Economy.
Pro tip: if you were charged during the free trial period without your explicit consent, you have a stronger refund case. Document the exact date you downloaded the app, the date you were first charged, and any communications from Clever Brain Training. These details strengthen your position when requesting a refund.
Step-by-step: how to cancel clever brain training
Cancellation methods vary depending on your device and app store, but the process is straightforward once you know the exact steps.
Cancel via apple app store (iPhone or iPad)
If you subscribed through the Apple App Store, you must cancel through your Apple account settings, not through the Clever Brain Training app itself. Uninstalling the app does not cancel your subscription.
- Open Settings on your iPhone or iPad.
- Look for the gray gear icon on your home screen.
- Tap your name at the top of the Settings menu.
- Tap Subscriptions.
- This option appears under your Apple ID profile menu.
- You'll see a list of all active and expired subscriptions.
- Find Clever Brain Training in the list and tap it.
- Look carefully through the full list; active subscriptions appear at the top.
- Inactive subscriptions are listed separately below.
- Tap Cancel Subscription or Remove.
- Apple may ask you why you're cancelling; you can skip this or provide feedback.
- Confirm your cancellation when prompted.
- Verify the cancellation is complete.
- You should see a confirmation screen stating your subscription has been cancelled.
- Note the date your final payment will be processed (you retain access until that date).
Important: you must cancel at least 24 hours before your next renewal date to avoid the next charge. Apple's system processes cancellations with a slight delay, so don't wait until the last few hours.
Cancel via google play (Android)
Android users manage subscriptions differently. You'll use the Google Play app on your device or access your account through a web browser.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- You'll see all active subscriptions linked to your Google account.
- Find Clever Brain Training and tap it.
- Review the subscription details and renewal date.
- Tap Cancel subscription.
- Google may ask for feedback about why you're cancelling.
- Complete the cancellation flow.
- Confirm the cancellation notification.
- You should receive a confirmation email from Google Play to your Gmail address.
- Access ends on your next renewal date; you'll retain full access until then.
Pro tip: if you can't find the subscription in your Google Play app, log into your Google Account online at myaccount.google.com, navigate to Payments and subscriptions, and manage it there. This method is often faster and clearer.
Cancel via email (direct contact with clever brain training)
If you've had trouble cancelling through the app store or want written confirmation, you can contact Clever Brain Training directly. Email is the fastest method and creates a paper trail for your records.
- Compose an email to support@cleverbrain.in.
- Use a clear, professional subject line: "Subscription Cancellation Request".
- Include the following details in the body:
- Your full name.
- The email address associated with your account.
- Your username or account ID (if you know it).
- The subscription plan you're cancelling (weekly, monthly, or yearly).
- The date you subscribed and the date you want the cancellation to take effect.
- Your device type (iOS or Android) and app store (Apple or Google).
- Optionally, a brief reason for cancellation (helpful for their feedback).
- Send the email and keep a copy for your records.
- Note the date and time you sent it.
- Screenshot the email before sending if possible.
- Wait for a response within 3-5 business days.
- Clever Brain Training should confirm your cancellation in writing.
- If you don't hear back after 5 days, send a follow-up email.
Warning: while direct email contact is helpful for documentation, it does not automatically stop charges from the app store. You still need to cancel your subscription through Apple or Google to prevent the next charge. Email cancellation is best used as a backup or to request account deletion after you've stopped the subscription billing.
Cancel via phone or post (if email fails)
If you don't receive a response from email, or if you prefer to speak with someone directly, Clever Brain Training accepts phone and postal contact.
Phone contact is not widely advertised, so start with email and escalate only if necessary. For postal cancellation, send a letter to Clever Brain Training's registered address including your full name, account email, subscription details, and a clear cancellation request. Keep a copy of the letter and proof of postage. This method is slower but creates a legal record.
At Stopee, we recommend email first, phone second, and post as a last resort when other methods fail. Email provides speed and documentation without requiring you to wait on hold.
What happens immediately after you cancel
Cancellation doesn't happen instantly, and understanding the timeline protects you from unexpected charges.
Access and billing after cancellation
When you cancel through the App Store or Google Play, your subscription enters a "cancelled but active" state. You retain full access to all premium features until your current billing period ends. After that date, the app reverts to free or limited functionality, and no further charges occur.
For example, if you cancel on the 10th of the month and your renewal date is the 25th, you keep full access until the 25th, then lose premium features on the 26th. No charge happens after cancellation, regardless of how many times you open the app.
Account data and account deletion
Cancelling your subscription does not delete your account or erase your progress. Your brain training history, scores, and personal data remain stored on Clever Brain Training's servers. If you want to delete your account entirely, you must request this separately from cancelling the subscription.
Email support@cleverbrain.in with the subject "Account Deletion Request" and ask them to permanently delete your profile and associated data. Under UAE data protection principles and the Personal Data Protection Law, they should honour this request within a reasonable timeframe (typically 30 days). Keep their response for your records.
Requesting a refund for unwanted charges
If you were charged without your clear consent, or if you cancelled but a final charge still appeared, you have refund options.
Refunds through apple or google
Both app stores allow refund requests for subscriptions and in-app purchases made within the past 14-48 hours. For Apple, visit reportaproblem.apple.com and select the charge. For Google Play, visit support.google.com/googleplay/answer/2494822 and request a refund through the help centre.
- Log into your Apple or Google account through the official website.
- Never use third-party apps or websites claiming to process refunds.
- Find the Clever Brain Training charge in your purchase history.
- Look for the exact date and amount.
- Note the transaction ID if visible.
- Click Report a Problem or Request a Refund.
- Select the reason: unauthorized charge, accidental purchase, or service not as described.
- Submit your request and wait for a response.
- Most refunds process within 3-5 business days.
- You'll receive an email confirmation from Apple or Google.
Pro tip: frame your refund reason carefully. "Service not as described" is stronger than "changed my mind" if the app truly didn't deliver on its advertised features. Be specific: if the app promised daily new exercises but you saw the same games repeatedly, mention this in your refund request.
Escalation if the app store refuses your refund
If Apple or Google denies your refund request and you believe the charge was unauthorized or unfair, you can escalate to the UAE Ministry of Economy. File a complaint with the Consumer Protection Department detailing the charge, your cancellation attempts, and the app store's denial. The Ministry can compel refunds in cases where the company failed to disclose clear cancellation terms or engaged in unfair billing practices.
Include copies of your email cancellation request, the app store refund denial, and any communications from Clever Brain Training. The Ministry takes digital consumer complaints seriously, especially regarding auto-renewal traps.
Common cancellation mistakes to avoid
We hear from frustrated users who thought they'd cancelled but kept getting charged. You deserve better, and these mistakes are preventable.
Mistake one: uninstalling the app instead of cancelling the subscription
This is the number-one error. Deleting the Clever Brain Training app from your device does absolutely nothing to stop your subscription. The app store still processes your renewal, and you'll be charged even though the app isn't installed. Always cancel the subscription first through your app store settings, then uninstall if you wish.
Mistake two: missing the 24-hour cancellation window before renewal
If your renewal is tomorrow and you cancel today, your cancellation may not process in time. The app stores need at least 24 hours to process cancellations. Always cancel at least 2-3 days before your renewal date to guarantee the next charge doesn't go through. Set a phone reminder on your renewal date minus 3 days.
Mistake three: relying only on direct contact without cancelling through the app store
Emailing support@cleverbrain.in feels like cancelling, but it doesn't stop the billing. The app store doesn't communicate with Clever Brain Training to stop your subscription. You must cancel through Apple or Google directly. Email is a valuable backup, but it cannot replace the official app store cancellation process.
Mistake four: not documenting your cancellation
Screenshots of your cancellation confirmation are gold if a charge appears later. Take a photo of the confirmation screen from the App Store or Google Play the moment you cancel. Save any response emails from Clever Brain Training. These documents speed up refund requests and strengthen complaints to the Ministry of Economy.
Mistake five: assuming the free trial is truly free
Clever Brain Training's 3-day trial converts to a paid subscription automatically. The company isn't breaking the law, but they rely on users forgetting to cancel before day 3 ends. Set an alarm on your phone for day 2 of the trial if you're not sure you'll stay. Cancelling during the trial prevents any charge at all.
Checklist: ensure your cancellation is complete
Use this checklist before closing this page to confirm you've successfully cancelled Clever Brain Training.
| Task | Completed? | Notes |
|---|---|---|
| Cancelled through app store (Apple or Google) | Yes / No | This is the critical step; email alone is not enough. |
| Took a screenshot of the cancellation confirmation | Yes / No | Keep this for 12 months as proof. |
| Noted your final access date (last paid day) | Yes / No | Access remains until this date; no charge after. |
| Sent a follow-up email to support@cleverbrain.in for records | Yes / No | Optional but strengthens your position if issues arise. |
| Set a phone reminder to check your billing on the renewal date | Yes / No | Verify no charge occurred; refund immediately if one does. |
| Requested account deletion (if you want data removed) | Yes / No | Separate from subscription cancellation. |
Why so many users cancel clever brain training
Understanding why others cancel helps you feel confident in your own decision and avoid similar apps in future.
Common reasons for cancellation
Users report that exercises feel repetitive after 2-3 weeks, the app lacks motivation features, and promised cognitive improvements don't materialize in the timeframe advertised. Others find the weekly charge of AED 29.99 adds up quickly and cancel because they forget to use the app regularly. Many subscribers discover better alternatives with lower prices or more engaging game mechanics.
A smaller group cancels due to frustration with auto-renewal or because they were charged before understanding the terms. These users are exactly who Stopee exists to help. If you felt trapped by auto-renewal or confused by the cancellation process, you're not alone, and your frustration is valid.
Moving forward: what to try next
Cancelling Clever Brain Training doesn't mean giving up on mental fitness.
Free and low-cost alternatives
Consider these options instead. Lumosity, Peak, and Elevate offer similar brain training with free tiers or lower subscription costs. Many users find success with entirely free options like Khan Academy's math exercises or language learning apps with generous free versions. YouTube channels focused on memory and mental agility are free and often more engaging than subscription apps.
Before subscribing to any new app, use the free trial period wisely. Track whether you genuinely use the app daily. If you don't open it for 3 days straight, it's probably not worth the money.
Final summary and your next step
Cancelling Clever Brain Training in the UAE is straightforward once you know the right process. Cancel directly through your Apple App Store or Google Play account (not through email alone), take a screenshot of the confirmation, and verify no charge appears on your next renewal date. If you were charged without consent or a charge appeared after cancellation, request a refund immediately through the app store or escalate to the UAE Ministry of Economy.
Your consumer rights are protected under UAE law. You have the right to cancel subscriptions, receive clear information about charges, and dispute unauthorized payments. Stopee has helped thousands of UAE consumers cancel unwanted apps, recover erroneous charges, and navigate the sometimes-confusing world of digital subscriptions. You're making the right choice by taking control of your spending.
If Clever Brain Training makes cancellation difficult, refuses your request, or continues charging after you cancel, contact the Ministry of Economy's Consumer Protection Department at +971 4 308 8800 or visit moen.gov.ae. Document everything: your cancellation request date, the app store confirmation, and any response emails. Stopee stands beside you as you reclaim your money and your peace of mind.
Contact information for clever brain training
Email: support@cleverbrain.in
For refund disputes with app stores:
Apple: reportaproblem.apple.com
Google Play: support.google.com/googleplay
For unresolved complaints in the UAE:
Ministry of Economy, Consumer Protection Department
Phone: +971 4 308 8800
Website: moen.gov.ae