Manage Lovi Skincare

How to cancel lovi skincare in UAE: your step-by-step guide to stopping payments and claiming refunds

Understanding lovi skincare and why you might want to cancel

Lovi Skincare is a subscription-based digital skincare service that uses artificial intelligence to create personalised routines tailored to your unique skin profile. The app combines questionnaire data with ingredient analysis to deliver ongoing product recommendations and skincare guidance through both mobile and web platforms.

You access Lovi through weekly, monthly or annual subscription plans, charged automatically to your chosen payment method until you cancel. Many users in the UAE subscribe to experience customised skincare insights, but if the service no longer fits your routine or budget, you deserve a straightforward path to cancellation. At Stopee, we understand that cancelling subscriptions should be simple, transparent and free from frustration. This guide walks you through every option available to you.

How lovi subscriptions work

Lovi charges you automatically on a recurring cycle based on your chosen plan duration. Billing renews unless you actively cancel before your next renewal date. The channel through which you purchased (App Store, Google Play or Lovi's website) determines both how you cancel and your refund eligibility, so identifying your purchase method is your first critical step.

Why cancelling matters

Recurring charges add up quickly. A weekly subscription at AED 19.60 becomes over AED 1,000 annually. Stopee empowers you to take control of your spending by showing you exactly how to stop unwanted charges and recover eligible refunds under UAE consumer law.

Your consumer rights in the UAE

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) and the E-Commerce Law (Federal Law No. 18 of 2020) protect your right to cancel digital subscriptions and request refunds for unused services.

What the law guarantees you

You have the right to cancel your subscription at any time. For services purchased online, you can request a refund within 14 days if the service did not meet the description provided, or if Lovi failed to deliver the promised features. Web-based purchases often carry stronger refund protections than app store purchases because Lovi controls the transaction directly.

If Lovi's support team refuses your refund request without valid reason, you can escalate to the UAE Ministry of Economy's Consumer Protection Section or file a complaint with the Department of Consumer Protection. Stopee recommends documenting all communications with Lovi in case you need to escalate your claim.

Protections for app store purchases

If you purchased through Apple App Store or Google Play, those platforms hold additional responsibility for your transaction. Apple and Google have their own refund policies independent of Lovi's terms, and both platforms will often approve refund requests for unused subscriptions within their refund windows (typically 14-45 days depending on the platform).

Pricing and plan options at lovi skincare

Understanding your current plan helps you calculate potential refunds and identify exactly what you are cancelling.

Current lovi skincare plans and costs in AED

Pro tip: Prices may display differently depending on your device, local promotions and exchange rates. If your app shows prices in QAR (Qatari Riyal) rather than AED, the conversion rate at the time of charge will determine your final UAE bank statement amount.

How to cancel lovi skincare: step-by-step instructions

Your cancellation method depends on where you purchased your subscription. Follow the path that matches your situation.

Cancel via the lovi app or web account (direct platform)

This is Lovi's preferred and fastest cancellation method. If you purchased directly from Lovi's website or the Lovi app itself (not through Apple or Google), use these steps.

1. Open the Lovi app or log into Lovi.care on your web browser using your account email and password.
   • If you forget your password, tap "Forgot password" and follow the recovery email link.
2. Navigate to your account settings or profile menu (usually a gear icon, person icon or "Settings" label).
   • On the web, look for "Account" or "Subscription Management" in the navigation menu.
3. Find the "Subscriptions" or "Subscription Management" section.
   • This section displays your active plans, renewal dates and payment methods.
4. Locate your active Lovi subscription and select "Cancel subscription" or "Manage subscription".
   • You may see a confirmation prompt asking why you are cancelling. This feedback helps Lovi improve, but it is not required to proceed.
5. Confirm the cancellation by tapping "Yes, cancel my subscription" or similar confirmation button.
   • The system should display a confirmation message with your cancellation date.
6. Check your email for a cancellation confirmation message from care@lovi.care within 5-10 minutes.
   • Warning: If you do not receive this email, your cancellation may not have processed. Proceed to the email method below to ensure cancellation.

Pro tip: Screenshot the confirmation screen and save the confirmation email. If Lovi charges you after cancellation, this proof will support your refund request and any dispute with your bank or credit card company.

Cancel via email (all platforms)

If you cannot access your account online, purchased through an unofficial channel or want a documented paper trail, email Lovi directly. This method works for web, iOS and Android subscriptions.

1. Compose a new email to care@lovi.care with the subject line "Subscription cancellation request".
   • Keep your tone professional and concise to ensure faster processing.
2. Include the following information in the email body:
   • Your full name (as it appears on your Lovi account).
   • Your account email address.
   • Your order number or receipt number (if available).
   • The date you first purchased your subscription.
   • Your current subscription plan (e.g., "Lóvi Premium monthly").
   • A clear statement: "I request cancellation of my Lovi Skincare subscription effective immediately. Please confirm cancellation in writing."
3. Send the email and note the date and time you sent it.
   • Take a screenshot of the sent email with timestamp visible.
4. Wait for a response from care@lovi.care. Expect a reply within 1-3 business days.
   • Warning: If you do not hear back within 5 business days, send a follow-up email and consider filing a complaint with the UAE Ministry of Economy.
5. Once Lovi confirms cancellation in writing, forward that confirmation to yourself and save it permanently.
   • This written proof is essential if you need to dispute a charge later or claim a refund.

Cancel your apple app store subscription (iOS)

If you subscribed to Lovi through the Apple App Store on iPhone or iPad, you must cancel through Apple's system, not Lovi's app. Lovi cannot cancel app store subscriptions for you.

1. On your iPhone or iPad, open the Settings app (grey gear icon on your home screen).
2. Scroll down and tap "App Store" (not "Apps").
   • Do not tap the blue App Store icon; tap the "App Store" text in Settings.
3. Tap your Apple ID profile picture or initials in the upper right corner.
   • If asked, enter your Apple ID password or Face ID / Touch ID.
4. Tap "Subscriptions" (not "Purchased").
   • You will see a list of all active and expired subscriptions.
5. Find "Lovi" or "Lóvi Skincare" in the list and tap it.
   • If your subscription is already expired, it will appear in a separate section and you do not need to cancel.
6. Tap "Cancel subscription" at the bottom of the screen.
   • A confirmation message will appear explaining that your access ends on a specific date.
7. Confirm cancellation by tapping "Confirm" when prompted.
   • You will see a message stating "Subscription cancelled" and the date your access ends.
8. Take a screenshot of the cancellation confirmation screen.
   • This proves cancellation if Apple charges you again by mistake.

Pro tip: If you see "Manage" instead of "Cancel", tap "Manage" and then look for "Cancel subscription" on the next screen. Some subscriptions show renewal settings before the cancellation option.

Cancel your google play subscription (Android)

Android users who purchased through Google Play must cancel via Google's system. Lovi's app cancellation feature does not affect Google Play subscriptions.

1. On your Android phone or tablet, open the Google Play Store app (colourful triangle icon).
2. Tap your profile icon in the upper right corner (circular picture or initials).
3. Tap "Manage my Google Account" or "Payments and subscriptions".
   • You may need to swipe left or right to find this option in the menu.
4. Tap the "Subscriptions" or "Payments" tab at the top.
   • This displays all active and past subscriptions linked to your Google account.
5. Find and tap "Lovi" or "Lóvi Skincare".
   • Verify the plan name and renewal date match your active subscription.
6. Tap "Cancel subscription".
   • Google will present a reason selection menu and may offer a discount to keep you subscribed.
7. Select a cancellation reason (or leave it blank) and tap "Cancel subscription" again to confirm.
   • Google will display your final access date and send a confirmation email to your Google account email address.
8. Screenshot the confirmation and save the cancellation email from Google.
   • This evidence protects you if Google or Lovi charges you after your confirmed cancellation date.

Warning: Some Android devices have slightly different menu layouts. If you cannot find "Subscriptions" in the Play Store app, open your web browser, visit play.google.com, sign in to your Google account and follow steps 3-7 from your desktop instead.

What happens after you cancel your lovi subscription

Cancellation stops future charges, but understanding your access timeline and data rights prevents unwanted surprises.

Your access after cancellation

You typically retain full access to Lovi features until the end of your current paid billing period. If you cancel on day 10 of a 30-day cycle, you can use all premium features until day 30, when your subscription expires automatically. No immediate access loss occurs unless you purchased through an app store and that store has different retention policies.

After your access period ends, you revert to free tier access (if available) or lose app access entirely, depending on Lovi's current terms. Your next renewal charge will not occur because you cancelled before the renewal date.

Your account and personal data

Cancelling your subscription does not automatically delete your Lovi account or the personal data Lovi holds. Your skincare profile, questionnaire answers, product preferences and any notes remain on Lovi's servers unless you request permanent deletion.

If you want Lovi to delete all your personal data under UAE data protection law, email care@lovi.care and include the phrase "I request complete account deletion and removal of all personal data under UAE Data Protection Law". Lovi should respond within 30 days confirming deletion or explaining any legal reason for retention.

Refund eligibility and how to claim your money back

Refund availability depends entirely on where you purchased and how long you have used the service.

Refunds for web and direct lovi purchases

If you purchased directly from Lovi.care (not through Apple or Google), you may claim a refund if you contact Lovi within 30 days of purchase. Lovi's refund policy previously referenced a "7 consecutive days of use" threshold, but current policy states that refunds are available upon request within the 30-day window.

To request a refund for a web purchase:

1. Email care@lovi.care with your cancellation confirmation and include: "I request a refund for my Lovi subscription purchased on [date]. Order number: [number]. Refund reason: [state your reason, e.g., service did not meet expectations]."
2. Lovi support will review your request and respond within 3-5 business days.
3. If approved, the refund is credited to your original payment method within approximately 14 days.
   • Bank processing times may add 2-5 additional business days before the credit appears in your account.
4. If denied, ask Lovi to explain the specific reason and cite the relevant policy section. You can then escalate to the UAE Ministry of Economy if you believe the denial is unfair.

Pro tip: Stopee recommends requesting a refund immediately after cancelling, even if you are unsure of your eligibility. The worst outcome is a "no", but many users succeed in securing refunds by simply asking within the 30-day window.

Refunds for apple app store purchases

Apple controls all refund decisions for App Store subscriptions. Lovi cannot process these refunds. Contact Apple Support directly through your Apple account, and Apple typically approves refunds for unused subscriptions within 45 days of purchase.

1. Visit reportaproblem.apple.com or open Settings > [Your Name] > iTunes & App Store > [Tap your Apple ID] > View Apple ID > Purchase history.
2. Find your Lovi subscription charge and select "Report a Problem" or "Report".
   • Provide the reason: "I did not authorise this charge" or "The service was not as described".
3. Apple reviews your claim within 24 hours and either approves or denies it.
4. Approved refunds return to your original payment method within 5-10 business days.

Refunds for google play purchases

Google Play also processes its own refunds independent of Lovi. You have 48 hours from purchase to request a refund through Google Play, or up to 14 days if you can demonstrate the subscription was unauthorised or fraudulent.

1. Visit play.google.com, sign in and go to "Manage payments and subscriptions" > "Subscriptions" > "Lovi".
2. Tap "Report a problem" or "Request a refund".
3. Select your reason and submit the request.
4. Google responds within 1-2 business days. Approved refunds post within 5-7 business days.

Warning: Do not dispute a Lovi charge with your bank or credit card company without first contacting Lovi and the relevant app store. Multiple refund requests from different channels may flag your account for fraud investigation and delay your refund by weeks.

Non-refundable items

Lovi explicitly states that the following are not eligible for refund: downloadable workbooks, lifetime subscription purchases and gift cards. If you purchased one of these products, you cannot claim a refund even within the 30-day window.

Common mistakes that delay or prevent cancellation

Cancelling a subscription should be straightforward, but small errors often lead to failed cancellations and surprise charges. We understand how frustrating this feels, and Stopee wants you to avoid these pitfalls.

Mistake 1: cancelling in the wrong place

Many users try to cancel by deleting the Lovi app or changing their payment method. Deleting the app does not cancel your subscription, and changing your card simply triggers a failed payment, not a cancellation. You must use one of the three official methods described above: the app's Subscription Management section, email to care@lovi.care, or your device's app store settings (Apple or Google).

Mistake 2: missing the refund window

Web subscriptions carry a 30-day refund window from the purchase date. If you wait 35 days to request a refund, Lovi will deny it. Mark your calendar immediately after subscribing so you do not miss the deadline.

Mistake 3: not confirming cancellation in writing

If you cancel through the app, always check your email for a written confirmation from Lovi. If you cancel via email, wait for Lovi's written response before assuming you are cancelled. Without written proof, you cannot dispute fraudulent charges or escalate complaints to the Ministry of Economy.

Mistake 4: ignoring the renewal date

Cancellation stops future charges only if you cancel before your next renewal date. If you are on a monthly subscription with renewal on the 15th and you cancel on the 16th, you will be charged for another full month. Check your billing date immediately and set a cancellation reminder for at least 2 days before renewal.

Mistake 4: confusing app store cancellations with app deletion

iPhone and Android users often delete the Lovi app thinking it cancels the subscription. It does not. You must cancel through Settings (Apple) or Google Play (Android) separately, or your subscription will renew and charge you even though the app is no longer on your phone.

Cancellation checklist: ensure your cancellation sticks

Use this checklist before, during and after cancellation to prevent mistakes and protect yourself.

Comparing lovi to similar skincare subscription services

If you are cancelling because Lovi is not meeting your needs, understanding alternatives may help you choose a better fit.

Lovi versus other personalised skincare platforms

Stopee recommends reading user reviews and trying free trials on competing platforms before committing to a new paid subscription. This prevents recurring charges for services you do not use.

Your next steps: getting help from stopee

Cancelling a subscription should never feel complicated or dangerous. At Stopee, we believe every consumer deserves clear guidance, transparent processes and protection of their rights. If you encounter any resistance from Lovi after following this guide, or if Lovi continues charging you after cancellation, Stopee has helped thousands of consumers document complaints and escalate claims to the UAE Ministry of Economy and relevant regulatory authorities.

Contact details and escalation

If Lovi does not respond to your cancellation request within 5 business days, or refuses to process a refund without valid explanation, you can escalate your complaint:

• Lovi customer support: care@lovi.care (include all cancellation proof and refund request details)
• UAE Ministry of Economy, Consumer Protection Section: complaints can be filed online at mofaic.gov.ae or by visiting your local department office with evidence of your cancellation request and any denied refunds
• Your bank or credit card issuer: if Lovi continues charging after your confirmed cancellation date, contact your bank and request a chargeback or dispute of fraudulent charges

Stopee empowers you to handle subscription cancellations with confidence and clarity. Whether you are cancelling Lovi today or managing subscriptions in the future, remember that your rights as a UAE consumer are backed by law, and companies must respect your request to cancel. By following this step-by-step guide, maintaining written confirmation and knowing your escalation options, you protect your account and your wallet. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and take back control of their spending. Your cancellation matters, and you deserve a process that works.