Manage Imusic

How to cancel imusic and understand your 14-day refund rights in the UAE

What is imusic and why you might want to cancel

Imusic is a music streaming platform that gives you access to a large catalogue of songs, playlists and the ability to download tracks for offline listening. The service operates through both one-time credit purchases and subscription packages available directly through the UAE App Store, making it convenient for music lovers across the Emirates.

You subscribe to Imusic because you want on-demand music, curated playlists and the freedom to listen offline. But if your music tastes change, you find you are not using the service, or you have encountered an issue with your account, cancelling is a straightforward process when you know exactly what to do. At Stopee, we help you navigate these cancellations with confidence and clarity.

Main features and what you get

Imusic lets you discover and play millions of songs, build and share custom playlists and download content for offline use without an internet connection. Depending on your chosen subscription tier, you unlock benefits like ad-free listening, higher download limits and priority access to new releases.

When cancellation makes sense

You should cancel Imusic if you have finished your trial period, no longer listen regularly, prefer a competing service or are unhappy with the sound quality or catalogue. If you are in your first 14 days and have not fully used the service, you have strong legal grounds for a full refund under UAE consumer protection law, which Stopee specialises in helping you claim.

Understanding your consumer rights under UAE law

UAE consumer protection legislation gives you clear rights when you purchase digital services or subscriptions online.

Your 14-day cooling-off period

Under UAE Federal Law No. 5 of 2012 on Consumer Protection and its amendments, you have the right to cancel a distance contract (including digital subscriptions) within 14 calendar days from the date you receive the service or make your purchase, without providing a reason. This is called the cooling-off period.

The clock starts on the day Imusic activates your subscription or you make your one-time purchase. You do not need to wait for a specific event or satisfy any condition except that you must act within the 14-day window. Stopee emphasises that this right exists even if you have used the service partially, though partial usage may affect refund amounts in some cases.

Right to cancellation and refund

If you cancel during the 14-day period, Imusic must process your refund within 14 calendar days of receiving your cancellation request. The refund should be credited to your original payment method. Any non-refundable costs (such as return shipping for physical goods, though Imusic is primarily digital) must be disclosed upfront.

What happens after 14 days

Once the cooling-off period expires, your right to cancel for any reason ends. You can still cancel your subscription to prevent future charges, but you forfeit your right to a refund unless the service fails to deliver or contains a material fault. The key takeaway from Stopee is this: act fast if you want your money back.

How to cancel imusic depending on where you purchased it

Your cancellation method depends on whether you bought Imusic directly from the company or through a third-party app platform like Apple App Store or Google Play.

Cancelling purchases made directly via imusic's website or contact

If you purchased credits, a package or a subscription directly from Imusic, you communicate with the company directly to cancel.

1. Send an email to info@imusic.dk with the subject line "Cancellation Request" or "Subscription Cancellation". Pro tip: email is the fastest and most reliable method because you have written proof of your request.
   • Include your full name, email address and account holder details.
   • State your order or transaction ID (check your purchase confirmation email).
   • Write clearly: "I am exercising my right to cancel under the 14-day cooling-off period" if you are within 14 days.
   • If cancelling after 14 days, state: "I wish to cancel my subscription effective immediately to prevent future charges."
2. Call customer service on +45 86 13 73 43 during business hours (typically 9am-5pm CET, Monday to Friday).
   • Explain that you want to cancel your subscription or purchase.
   • Have your order number and purchase date ready.
   • Ask for a confirmation reference number and the expected refund date.
   • Warning: Take notes during the call. While phone cancellation is quick, you lose the written record, which can complicate disputes if Imusic claims they never received your request.
3. If you purchased physical goods (unlikely for Imusic but possible for merchandise bundles), send a written notice by post to Imusic's registered address (see cancellation contact details below) stating you are returning items to exercise your 14-day right.
   • Include your order number, the date of purchase and a clear statement: "I am returning these goods within the 14-day cooling-off period."
   • Keep tracking proof of your return shipment.
4. Wait for Imusic to confirm cancellation in writing, ideally via email. Stopee recommends not considering your cancellation complete until you have this confirmation and can see the charges have stopped in your account or payment method.

Cancelling app store or google play subscriptions

If you subscribed to Imusic through Apple (iOS) or Google (Android), you must cancel through the app platform itself, not directly with Imusic.

Important: Imusic cannot process these cancellations on their own. The platforms control your subscription and refund eligibility.

For apple app store (iOS)

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions".
3. Find "Imusic" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" and confirm your choice. Apple will show you the end date of your current billing cycle.
5. If you purchased within the last 14 days and want a refund (not just cancellation), visit reportaproblem.apple.com.
   • Log in with your Apple ID.
   • Find the Imusic transaction and select "Report a Problem".
   • Choose "I would like a refund for this purchase" and explain your reason (e.g., "I did not use the service" or "It does not match the description").
   • Apple reviews your request within 24-48 hours and emails you the outcome.
6. Pro tip: Keep your cancellation and refund requests separate. Cancelling stops future charges; requesting a refund recovers past charges within your 14-day window.

For google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
3. Tap "Subscriptions" and select "Imusic".
4. Tap "Cancel subscription" and confirm. Your access ends at the end of your current billing period.
5. To request a refund within 48 hours of purchase, tap the Imusic subscription again, then "Report a problem" or "Get help".
   • Select "Request a refund" and choose your reason.
   • Google evaluates refund requests within 24-48 hours for purchases within 48 hours of transaction.
   • For purchases beyond 48 hours, you can still request a refund up to 7 days, but approval is less automatic.
6. Warning: Google Play refunds go directly to your Google Play balance, not your bank account. Transfer the credit to a linked payment method separately if you need cash back.

Imusic pricing and subscription plans in the UAE

Before cancelling, understand what you are paying for, so you can verify whether you are entitled to a refund or have been overcharged.

Current plans and pricing

The following prices reflect the UAE App Store and Imusic direct offerings as of the latest update. Prices are in UAE Dirhams (AED).

When you cancel, check your billing statements to confirm you have been charged at the correct rate. If Imusic has charged you more than advertised or double-charged, contact Stopee for guidance on disputing the charge.

What happens to your account after you cancel

Cancelling Imusic has immediate and long-term consequences for your access and data. Understanding these helps you decide when to cancel and what to save beforehand.

Immediate changes to your access and content

When you cancel a subscription, your access to premium features stops at the end of your current paid billing period (if you cancelled before that date) or immediately (if you cancelled after the period expired). Any offline downloads you made will remain on your device but may become unplayable if Imusic removes its digital rights management after cancellation.

If you purchased one-time credits or content, that access depends on the platform. App Store purchases typically remain available after cancellation unless the licence expires. Stopee recommends downloading or exporting your playlists before you cancel, in case Imusic deletes your account data.

Subscriptions, renewals and your account

Auto-renewing subscriptions stop renewing immediately after you cancel. You will not be charged again unless you manually resubscribe. Your account usually remains active (unless you request deletion) with your playlists and listening history preserved.

If you want to delete your account entirely and erase all personal data, contact Imusic at info@imusic.dk and explicitly request "account deletion and data removal under GDPR". Stopee emphasises that account deletion is separate from cancellation and may take 30 days to process.

Refunds: timeline, eligibility and what to expect

Your refund eligibility depends on when you cancelled and which platform you used. The rules differ significantly, so read carefully.

Refunds for direct purchases via imusic

If you purchased credits or a subscription directly from Imusic's website or by contacting the company:

• You have 14 calendar days from the date of purchase to cancel and claim a full refund, provided you have not materially used the service.
• Imusic must refund you within 14 calendar days of receiving your cancellation request.
• The refund goes to your original payment method (credit card, debit card or digital wallet).
• If you are a non-UAE resident and paid customs or import duties, those costs are non-refundable and will be deducted from your refund amount (though Imusic is primarily digital and this is rare).

Refunds for apple app store purchases

Apple controls all refund decisions for Imusic subscriptions and in-app purchases bought through iOS:

• You must request a refund within 14 days of purchase.
• Refund evaluation takes 24-48 hours.
• If approved, funds return to your original Apple ID payment method (usually your linked credit card or Apple account balance).
• Apple will not refund if you have heavily used the service, even within 14 days.

Refunds for google play purchases

Google Play has a simpler refund policy:

• Request refunds within 48 hours of purchase for automatic approval (typically granted in under 1 hour).
• Refunds requested between 48 hours and 7 days are evaluated on a case-by-case basis (up to 4 days decision time).
• After 7 days, refunds are rarely granted unless there is a billing error or service failure.
• Refunds are credited to your Google Play balance first; you must transfer to a linked payment method to get cash back.

Pro tip: If your refund is denied by Apple or Google, escalate to Stopee. We have helped thousands of consumers recover denied refunds by appealing through consumer protection authorities in the UAE and beyond.

Common mistakes consumers make when cancelling imusic

Cancelling should be simple, but many subscribers stumble at critical points. We understand the frustration when cancellation goes wrong.

Mistake 1: assuming you cancelled when you only stopped using the app

Deleting the Imusic app from your phone does not cancel your subscription. Imusic will keep charging you until you formally cancel through their system or the payment platform. Check your bank or credit card statement 30 days after you think you cancelled. If charges continue, you were not fully cancelled.

Mistake 2: missing the 14-day refund window

You must cancel within 14 days to claim a refund. Once that window closes, you forfeit your refund right, though you can still cancel to stop future charges. Mark your purchase date on your calendar immediately and set a reminder for day 12.

Mistake 3: cancelling on an app platform but forgetting about the website subscription

If you have subscriptions on both Apple/Google and directly via Imusic's website, you must cancel both separately. Cancelling one does not cancel the other. Review your email receipts to confirm which platform(s) you are subscribed on.

Mistake 4: not keeping proof of your cancellation request

Email is your proof. Phone calls and in-app button clicks do not count if Imusic later claims they never received your request. Always cancel via email to info@imusic.dk and save the confirmation response.

Mistake 5: expecting an instant refund

Refunds take time. Imusic has up to 14 days to process; Apple and Google have 24-48 hours. Your bank may add another 3-5 business days. Wait 21 days before assuming the refund failed. Stopee recommends tracking the timeline in writing.

Checklist: ensuring your cancellation is complete

Use this checklist after you have submitted your cancellation request to confirm it was processed successfully.

• Check your email (including spam/promotions folders) for a cancellation confirmation from Imusic, Apple or Google.
• Log into your Imusic account. Your subscription status should show "Cancelled" or "Expires on [date]".
• Review your payment method (credit card, Apple ID, Google Play account). Confirm no charges have been processed after your cancellation date.
• Wait 14 days. If a refund was promised, it should appear within this window. Check your bank or payment app.
• If 21 days have passed and you see no refund or cancellation, contact Imusic again with a reference to your original cancellation email.
• Save all emails, confirmation numbers and screenshots of your account status. Stopee advises keeping these for 12 months in case a dispute arises.

Comparing imusic with competing music services

If you are cancelling because Imusic does not meet your needs, you may want to explore alternatives that offer different pricing or features.

Imusic's basic plan is competitively priced, but if you are cancelling due to limited catalogue, audio quality or customer service issues, Spotify and Apple Music offer larger libraries and more established platforms in the UAE.

Contacting imusic and escalating unresolved cancellations

If Imusic fails to honour your cancellation or refund request within the timelines outlined above, you have legal recourse.

Primary contact method

Email: info@imusic.dk

Phone: +45 86 13 73 43

If imusic ignores your request

If Imusic does not respond or refuses to cancel after 14 days, file a complaint with the UAE Ministry of Economy (or the Consumer Protection Authority in your emirate). Stopee has supported many consumers in filing formal complaints. Provide your cancellation email, any response (or lack thereof) and proof of charges after your requested cancellation date.

You can also dispute the charge directly through your bank or payment platform, which will force Imusic to respond or forfeit the funds.

Why choose stopee for support

Cancelling Imusic should not require expert guidance, but when it goes wrong, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover denied refunds and understand their rights under UAE consumer law. If you are stuck, visit Stopee (stopee.com) for free, step-by-step cancellation support tailored to your situation.

Key takeaway and your next steps

Cancelling Imusic is straightforward when you act within 14 days, use email as your cancellation method and follow the platform-specific steps outlined above. Whether you purchased directly or through Apple/Google, your 14-day cooling-off period is your strongest legal protection.

Do not delay. The moment you decide to cancel, send your email to info@imusic.dk or navigate to your app settings. Keep all confirmation emails, set a reminder for refund arrival, and verify the cancellation in your account within 48 hours.

If you encounter resistance or your refund fails to arrive, Stopee has handled hundreds of similar cases and knows exactly how to escalate. You deserve a seamless cancellation experience and your money back if you are within your rights. Let Stopee guide you to resolution.