Manage Instantly

How to cancel instantly in the UAE and protect your refund

What instantly is and why you might want to leave

Instantly is a SaaS platform built for sales teams and freelancers who run large-scale email outreach campaigns. The service helps you warm up multiple email accounts, discover leads through credit-based search tools, and manage email deliverability to improve inbox placement.

You subscribe to tiered plans based on the volume of contacts, emails per month, and lead-discovery credits you need. Many users pair Instantly with other sales and marketing tools to scale prospecting and automate follow-ups across their pipelines.

When cancellation makes sense

You might decide to cancel Instantly if your outreach strategy shifts, your budget tightens, or you find a competitor tool that fits your workflow better. If you've purchased credits or a long-term plan and want to exit early, understanding your cancellation rights and refund options is critical.

At Stopee, we help you navigate subscription exits with clarity and confidence. Let's walk through exactly how to cancel Instantly, what to expect afterwards, and how to protect yourself if a refund is due.

Instantly pricing in the UAE

Below is a breakdown of Instantly's monthly subscription plans in AED (د.إ), converted from USD at the official rate of 1 USD = AED 3.6725. Prices are approximate for reference; official pricing appears in USD on Instantly's website.

Pro tip: If you've purchased SuperSearch credits or a high-tier plan and want to exit, document your unused credits and request a pro-rata refund when you submit your cancellation. Stopee users often recover 30-40% of their remaining balance by making this request explicit.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) gives you specific protections when you purchase services, including SaaS subscriptions like Instantly.

Key rights you hold

You have the right to cancel a subscription or service contract within 14 days of purchase without penalty, provided the terms of sale make clear you can exercise this right. If Instantly's terms do not explicitly state you forfeit all refunds after 14 days, this cooling-off period may apply to your purchase.

You also have the right to accurate billing. If Instantly charges you twice, bills you for services you did not use, or continues charging after you cancel, the Ministry of Economy can investigate and mandate a refund.

Escalation path if instantly refuses to refund

If you request a refund and Instantly denies it without justification, you can escalate to the Ministry of Economy (MOE) for consumer dispute resolution. The MOE's website is located at moec.gov.ae, and they handle complaints about unfair contract terms and billing disputes free of charge.

Document everything you send to Instantly and keep copies of all replies. Stopee recommends taking screenshots of your account page showing unused credits or the cancellation date, as this strengthens your case if you need to involve the MOE.

How to cancel instantly in the UAE

Instantly offers two official cancellation methods: email and postal mail. Email is faster, more traceable, and avoids postal delays.

Cancel via email (fastest method)

Email is the recommended path because you receive confirmation immediately and have a permanent digital record of your request.

1. Gather your account information:
   • Your email address linked to the Instantly account
   • Your current plan name (e.g., "Hypergrowth Outreach")
   • Your subscription start date and current billing cycle end date
   • Any unused SuperSearch credits or outstanding balance
2. Compose a clear, professional cancellation email. Include:
   • Subject line: "Cancellation request for [your email address]"
   • Your full name and the email address tied to your Instantly account
   • The plan name and effective cancellation date you prefer
   • A statement: "I am requesting immediate cancellation of my Instantly subscription effective [date]."
   • A request for confirmation and details of any outstanding refund due
3. Send the email to [email protected]
4. Wait for a confirmation reply. Instantly typically responds within 2-5 business days.
   • Warning: If you do not receive a reply within 7 days, send a follow-up email or escalate to Stopee for guidance on next steps.
5. Save the confirmation email, the receipt, and any refund transaction in a folder. You will need these if a billing dispute arises.

Cancel via postal mail (backup method)

Use this method only if email fails or if you require a legal paper trail for corporate compliance.

1. Prepare a signed letter that includes:
   • Your full name and email address on file
   • Your Instantly account ID (if you know it)
   • The plan name and subscription start date
   • A clear statement: "I hereby request cancellation of my Instantly subscription, effective [preferred date]."
   • Your signature and today's date
2. Send the letter by certified or registered mail to:
   • Instantly
   • 30 North Gould Street, Suite R
   • Sheridan, WY 82801
   • United States of America
3. Keep your postal receipt and tracking number. Request signed delivery confirmation so you have proof Instantly received your cancellation notice.
   • Pro tip: Postal mail from the UAE to the USA typically takes 10-14 business days, so allow extra time for delivery and processing.
4. Follow up with an email to [email protected] mentioning you sent a postal notice on [date], so Instantly has both methods on record.

What happens after you cancel instantly

Cancellation does not mean immediate service loss. Understanding the timeline helps you plan your exit and avoid surprise charges.

Access after cancellation

After Instantly processes your cancellation request, your account access typically remains active until the end of your current billing period. If you paid for the month of January, you keep access through January 31 even if you cancel on January 15.

Some trial or promotional periods end immediately upon cancellation; check your original offer terms to confirm.

Account data and exports

Instantly retains account data according to its privacy policy, but you should export your important information before cancellation completes. Download or back up:

• Contact lists and lead data
• Email warmup performance reports
• CRM records and conversation logs
• Billing history and receipts

Once your account is deleted or archived, recovering this data becomes difficult or impossible. Stopee strongly advises exporting before your final day of access ends.

Refunds and billing credits explained

Refund eligibility depends on Instantly's terms of service, the type of plan you purchased, and whether you fall within the UAE's 14-day consumer right window.

Standard refund policy

Many SaaS providers, including Instantly, do not offer automatic pro-rata refunds for partial billing periods. If you paid for a full month and cancel halfway through, you may not receive a refund for the unused days.

However, unused SuperSearch credits (lead-discovery credits) may qualify for refund if they are non-expiring and you have not consumed them. Request this explicitly in your cancellation email.

When you can request a refund

Submit a refund request to [email protected] if any of the following apply:

• You cancelled within 14 days of purchase (UAE consumer cooling-off right)
• Instantly double-charged or billed you in error
• You purchased SuperSearch credits and did not use them before cancellation
• A service outage prevented you from using your account for a significant period
• You cancelled due to service quality issues documented in support tickets

In your refund request, include:

1. Your account email and full name
2. Screenshots of your account dashboard showing unused credits or the cancellation date
3. Your original order receipt with the transaction date and amount
4. A clear explanation of why you believe a refund is justified
5. The AED or USD amount you are requesting back

Pro tip: If Instantly denies your refund request, reference the UAE Consumer Protection Law in a follow-up email and mention you are prepared to escalate to the Ministry of Economy. This formal notification often prompts reconsideration.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you are managing multiple subscriptions. We have seen hundreds of Instantly users make the same preventable errors, so let's help you sidestep them.

Mistake 1: cancelling via the wrong channel

Do not rely on cancelling through your credit card company or payment processor alone. Credit card chargebacks are a last resort and can trigger account suspension or legal action. Always submit a direct cancellation request to Instantly's support email first.

Mistake 2: not exporting data before the final day

Once your account is archived, Instantly may not recover your data even if you request it weeks later. Export everything on your last day of access, not after.

Mistake 3: forgetting to request SuperSearch credit refunds

Unused credits often vanish when accounts close. Many users assume they lose these automatically, but Instantly may refund unused credits if you request them explicitly in your cancellation email. Do not leave money on the table.

Mistake 4: cancelling without checking the billing date

If your next billing date is in 2 days, cancelling today may trigger a final charge. Ask Instantly if cancelling will stop the next charge or if it will process as scheduled. Timing matters.

Mistake 5: losing your confirmation email

Your cancellation confirmation is your proof. If a dispute arises 3 months later and Instantly claims you never cancelled, that email is your protection. Store it in multiple places: email folder, cloud drive, and printed backup.

Cancellation checklist for instantly

Use this step-by-step checklist to ensure your cancellation is complete and bulletproof:

Key takeaway and next steps

Cancelling Instantly in the UAE is straightforward if you follow the process and keep your documentation in order. Email is your fastest and most reliable method, and the UAE Consumer Protection Law stands behind your right to a fair refund in specific circumstances.

Do not delay your cancellation to avoid being surprised by another charge. Do not skip the data export step. And do not hesitate to escalate to the Ministry of Economy if Instantly refuses a refund you genuinely deserve.

Stopee has helped thousands of consumers cancel subscriptions with confidence and recover refunds they thought were lost. If you need further guidance on your Instantly cancellation, visit Stopee at stopee.com, where our team can review your specific situation and help you draft a compelling refund request if needed. Your time and money are worth protecting.

Instantly contact information

Email support: [email protected]

Postal address:

Instantly
30 North Gould Street, Suite R
Sheridan, WY 82801
United States of America

Alternative postal format:

30 N Gould St
Ste R
Sheridan, Wyoming 82801
USA

UAE consumer escalation: Ministry of Economy