Manage Mention

How to cancel mention and reclaim control of your brand monitoring spend

What mention is and why you might cancel

Mention is a media monitoring and social listening platform that tracks brand mentions, competitor activity, and keywords across social media, blogs, news sites, and forums in real time. The service delivers alerts, sentiment analysis, and reporting tools designed to help teams manage their online reputation and measure market presence.

You use Mention if you need to monitor what people are saying about your brand, track competitor movements, or detect potential reputation crises before they escalate. Plans range from Solo (individual users) to Company (enterprise teams with dedicated account managers).

When cancellation makes sense

You might cancel Mention because the cost no longer justifies the value you receive, you have moved to a competing monitoring tool, your business no longer requires real-time brand tracking, or you discovered features you are not actually using. Whatever your reason, Stopee exists to help you navigate the cancellation process with clarity and confidence.

Key facts before you start

Mention does not offer refunds for partial months or early cancellation, regardless of plan type. Your access continues until the end of your current billing cycle-but cancellation does not happen automatically. You must take action yourself. Importantly, deleting your Mention account does not cancel your subscription; these are two separate actions, and you must cancel before deleting if you want to stop recurring charges.

Your consumer rights in the UAE

As a consumer in the United Arab Emirates, you are protected under the UAE Federal Law No. 24 of 2006 on Consumer Protection and subsequent amendments. This law gives you the right to cancel distance contracts (like online subscriptions) within a specific period and to receive fair treatment from service providers.

What UAE law means for your mention cancellation

Under UAE consumer law, you have the right to cancel a distance contract within 14 calendar days of purchasing the service, provided you have not fully consumed the service. If you cancel within this window and Mention refuses to process your request, you can escalate to the UAE Ministry of Economy's Consumer Protection Department. Document your cancellation attempt, the date you purchased, and any refusal to cancel.

For subscriptions active beyond the 14-day window, UAE law requires that terms be transparent and fair. If Mention's "no refund" policy is hidden in small print or buried in lengthy terms, it may not be enforceable. Stopee recommends preserving all email confirmation and screenshots of your cancellation attempts-these become vital evidence if you need to dispute charges with your bank or escalate to authorities.

How to escalate if mention refuses to cancel

If Mention's support team does not process your cancellation request within 10 business days, contact the UAE Ministry of Economy's Consumer Protection Department. You can file a complaint online at the ministry's consumer affairs portal or contact them directly. Include your account details, cancellation request date, and evidence of non-response. Stopee has seen many cases where a formal complaint letter prompts immediate action from companies reluctant to comply.

How to cancel mention step by step

Mention offers two primary cancellation methods depending on your plan type. The fastest and most reliable route is online via your account dashboard; Company plan holders must contact their dedicated account manager instead.

Cancel via your online account (legacy solo, pro, pro plus plans)

This method takes 2-3 minutes and provides instant confirmation. Follow these steps exactly:

1. Open your web browser and go to https://mention.com/en/.
2. Click "Sign In" and enter your email address and password.
   • Pro tip: If you have forgotten your password, click "Forgot Password" and reset it via email before proceeding. Do not attempt to cancel if you cannot access your account.
3. Once logged in, locate the main menu (typically in the top left or top right corner) and select "Settings."
4. In Settings, navigate to the "Subscription" or "Billing" tab.
   • You will see your current plan name (Solo, Pro, or Pro Plus) and your next renewal date.
5. Look for a button labeled "Cancel Subscription" and click it.
   • Warning: Some accounts show a "Downgrade" option instead. Do not click Downgrade unless you want to switch to a cheaper plan while keeping your subscription active. Downgrade keeps you paying; Cancel Subscription stops all charges.
6. Follow the on-screen prompts. Mention may ask why you are cancelling-this feedback is optional, but providing it takes only 10 seconds and helps Mention improve.
   • You can select reasons like "cost," "features I need," "switching services," or "no longer needed."
7. Confirm your cancellation request by clicking the final "Confirm Cancellation" or "Yes, Cancel" button.
8. You will receive an on-screen confirmation message and an email confirmation to your registered email address within 5 minutes.
   • Pro tip: Screenshot the confirmation page and save the confirmation email. These are your proof of cancellation.

Cancel a company plan via your account manager

Enterprise (Company) plan subscriptions cannot be cancelled through the self-service dashboard. Your dedicated account manager handles all changes to your plan:

1. Locate the email address of your assigned Mention account manager.
   • You can find this in your account settings, in your welcome email when you signed up, or by sending a general inquiry to Mention support.
2. Send your account manager a clear, formal email with the subject line: "Cancellation Request for Mention Account [Your Company Name]."
   • Include your account email address, company name, and current billing cycle end date.
   • State your request clearly: "I request cancellation of my Mention subscription effective at the end of my current billing cycle" or "immediately" (though immediate cancellation rarely triggers refunds).
3. Keep the email brief. Account managers typically respond within 24-48 business hours.
   • Pro tip: Send this email during European business hours (Mention is based in Paris) to receive faster responses. Early morning UTC times often see quicker replies.
4. If your account manager does not respond within 3 business days, escalate by replying to your original email and copying Mention's support address (support@mention.com). Mention support will then follow up with your account manager on your behalf.
5. Once your account manager confirms cancellation, request written confirmation (screenshot or email) showing the effective cancellation date.

Alternative: cancellation via support if self-service fails

If the "Cancel Subscription" button does not appear in your account dashboard, or if you receive an error message:

1. Visit Mention Help and scroll to the bottom of the page.
2. Click "Contact Us" or "Get Support" to reveal support contact options.
3. Select "Email Support" and compose a message with your account email and a clear cancellation request.
4. Mention support typically replies within 24 hours during European business days (Monday-Friday, 9am-6pm CET).
5. Follow up after 48 hours if you do not hear back. Persistence matters-Stopee has seen support teams miss initial requests, especially near month-end.

What happens after you cancel mention

Understanding what occurs in the days and weeks after your cancellation request prevents confusion and avoids accidental re-billing.

Your service continues until renewal

When you cancel, Mention does not cut off your access immediately. Instead, you retain full access to your account, dashboards, and monitoring alerts until the end of your current billing cycle. If you are on a monthly plan and cancel on the 15th of the month, you keep access until the last day of that month. This grace period gives you time to export reports, document monitored keywords, or brief a team member on ongoing alerts.

Pro tip: Export all your alert settings, saved searches, and historical reports before your final renewal date. Mention makes this easy via a "Download" or "Export" button in your dashboard. Once your subscription ends, you lose access to archived data.

Access ends on the renewal date

On your next scheduled renewal date, Mention deactivates your account and no charge is made. You can no longer log in to view dashboards, receive alerts, or download data. If you need access to historical reports after this date, you cannot retrieve them-so plan ahead.

Account deletion is permanent and separate

Cancelling your subscription does not delete your account. Your profile, personal data, alert history, and contact information remain in Mention's database. If you want to erase your account completely (required by GDPR in Europe, and a good privacy practice), you must delete your account separately. This is a permanent action and cannot be undone. You only need to delete your account if privacy is a concern; cancellation alone stops all charges.

Mention pricing and what you pay

Understanding Mention's pricing structure helps you assess whether cancellation saves you money and what you are giving up.

Plan pricing table

Pricing notes and UAE conversions

Mention charges in USD and bills annually for legacy plans, though you pay monthly within that annual contract. There is no official AED pricing for the UAE. Using the current exchange rate of 1 USD = 3.67 AED, the Solo plan costs approximately AED 106 per month (USD 29 x 3.67). Pro runs about AED 363/month, and Pro Plus approximately AED 730/month. If you are using a UAE bank card, your bank may add additional exchange fees or currency conversion charges on top of these amounts, increasing your true cost by 2-4%.

Company plans have no fixed price-you negotiate directly with Mention's sales team. Many enterprise customers pay USD 500-2,000+ per month depending on volume and features. If you hold a Company plan and cancel, you avoid large recurring charges, which is often the primary driver of cancellation for enterprise customers.

Will you receive a refund from mention

Refunds are the question every cancelling subscriber asks. The answer is straightforward but not always welcome.

Mention's official no-refund policy

Mention explicitly states that it does not issue refunds or credits for partial use, early cancellation, or unused service time. This applies to all plan types-Solo, Pro, Pro Plus, and Company. Once your subscription is active, any unused portion of the month or year is forfeited. If you paid USD 99 on the 1st of the month and cancel on the 15th, Mention keeps the full USD 99. They do not pro-rate or refund the remaining 50% of the month.

This policy is deliberately rigid and designed to discourage cancellations. It is also one of the reasons Stopee exists-to help you understand your options and rights before you cancel.

Possible exceptions and how to request a refund anyway

While Mention's standard policy refuses refunds, exceptions do exist in narrow circumstances:

• Billing errors: If you were charged twice in one month, charged at a higher rate than agreed, or charged after you cancelled, request an immediate refund from support with proof (screenshots of your billing page and bank statement).
• Service outage or non-performance: If Mention's monitoring service was unavailable for extended periods (48+ hours) during your billing cycle, request a pro-rated credit. Provide dates and screenshots of outage messages.
• Unauthorized charges: If someone else accessed your account and made a purchase without your consent, file a fraud dispute with your bank (chargeback) and contact Mention to reverse the charge.
• Consumer law rights: If you cancelled within 14 days of purchase (UAE law window) and Mention is refusing to process the cancellation, you have a legal right to demand a refund. Escalate to the UAE Ministry of Economy if Mention denies this.

Pro tip: Email Mention support with a refund request only if you have legitimate grounds (documented error, outage, or legal entitlement). Requests based purely on "I changed my mind" will be declined. Stopee advises framing your request around facts: dates, amounts, service failures, or legal rights-not emotion.

Common mistakes to avoid when cancelling mention

Cancellation can be emotionally frustrating, especially when you are trying to reduce costs. It is easy to make mistakes that delay your exit or leave you paying longer than necessary.

Deleting your account instead of cancelling

This is the most common trap. You log into your Mention account, feel annoyed at the cost, and hit "Delete Account." Your account vanishes. But your subscription is still active, and Mention still charges you at the next renewal. You have no way to log back in to cancel because your account no longer exists. Do not delete your account until after your cancellation is confirmed and your final renewal date has passed.

Downgrading instead of cancelling

The Mention dashboard sometimes displays a "Downgrade Plan" button before a "Cancel Subscription" button. Downgrading moves you to a cheaper tier (Solo, for example) but keeps your subscription alive. If your goal is to stop all charges, downgrading delays your exit by months and still costs money. Only downgrade if you actually want to keep a lower-tier plan.

Assuming auto-renewal will not happen

Mention renews your subscription automatically on the date shown in your billing section-you do not have to do anything to get charged. If you cancel on the 20th but your renewal date is the 25th, Mention still charges you on the 25th. Check your renewal date before cancelling so you know your final payment is coming. Mark it in your calendar.

Not saving your cancellation confirmation

Mention sends a confirmation email, but it can get lost in your inbox or filtered to spam. Screenshot the on-screen confirmation message after you cancel and save the confirmation email in a folder labeled "Subscriptions." If Mention later claims you never cancelled and tries to charge you again, you have proof.

Failing to follow up with company plan account managers

Company plan holders often send one cancellation email and assume it will be processed. Enterprise account managers are busy and emails get missed or deprioritized. If your account manager does not respond within 3 business days, send a follow-up email. Copy Mention support. Be polite but firm: "I have not received confirmation of my cancellation request from [date]. Please confirm this has been processed."

Your cancellation checklist for mention

Use this checklist to ensure you have completed every step and avoided delays:

• [ ] Log into your Mention account successfully and verify your current plan name (Solo, Pro, Pro Plus, or Company).
• [ ] Note your next renewal date from the Subscription page.
• [ ] For legacy plans: navigate to Settings > Subscription and click "Cancel Subscription." For Company plans: identify your account manager's email and send a formal cancellation request.
• [ ] Receive and screenshot the on-screen confirmation message.
• [ ] Save the confirmation email sent to your registered email address within 5 minutes of cancelling.
• [ ] Export and save any reports, alert settings, or historical data you need before your final renewal date.
• [ ] Mark your calendar with the final renewal date so you can verify no charge appears after that date.
• [ ] Monitor your bank or credit card statement for 10 days after the renewal date to confirm the charge does not appear.
• [ ] If a charge appears after your cancellation, contact Mention support immediately with your cancellation confirmation as proof.
• [ ] Delete your account only after your final renewal date has passed and no further charges appear (optional, for privacy).

Summary and next steps

Cancelling Mention is straightforward if you know the process. Legacy plan holders can cancel in 2-3 minutes via the dashboard. Company plan holders need to email their account manager and follow up if necessary. Mention will not refund unused time, but you retain access until the end of your billing cycle. Importantly, your consumer rights in the UAE protect you if Mention fails to process your cancellation or if you cancelled within 14 days of purchase.

Most cancellations succeed on the first attempt-but only if you take action. Hoping Mention will stop charging you automatically will not work. You must submit a cancellation request yourself, save your confirmation, and verify that no charge appears after your final renewal date. Stopee has helped thousands of consumers cancel subscriptions and reclaim peace of mind, and we are here to support you through this process too.

If you are struggling with a difficult cancellation, if Mention refuses to process your request, or if you believe you are entitled to a refund under UAE law, visit Stopee at stopee.com for additional guidance and support. Your cancellation matters, and you deserve clarity.

Contact information for mention support

• Website: https://mention.com/en/
• Help center: https://mention.com/en/help
• Email support: support@mention.com (typically responds within 24 hours during European business hours)
• For Company plan cancellations: Contact your dedicated account manager (found in account settings or onboarding emails)

Escalation contact for unresolved issues

If Mention does not process your cancellation within 10 business days, escalate to the UAE Ministry of Economy's Consumer Protection Department. You can file a complaint online at the ministry's consumer affairs portal or contact them by phone. Provide your account details, cancellation request date, and copies of all your cancellation attempts. The ministry takes subscription disputes seriously, and a formal complaint often resolves cases that Mention support initially ignored.