Manage Hailuo Ai

How to cancel hailuo ai and understand your refund rights in the UAE

What is hailuo ai and why you might want to cancel

Hailuo Ai is a subscription-based artificial intelligence platform that offers automated media generation, data analysis and machine learning tools. You access it via web browser or mobile apps available on iOS and Android. The service operates on a credits-based pricing model, meaning each action consumes a set number of credits from your monthly allowance.

Whether you've decided the platform doesn't fit your workflow, you've found a better alternative, or you simply need to reduce your subscriptions, cancelling Hailuo Ai is straightforward once you know the right steps. Stopee is here to walk you through the entire process and ensure you understand your consumer rights in the UAE.

Common reasons people cancel hailuo ai

You might cancel because the credit limits feel restrictive, the monthly cost no longer justifies your usage, you prefer a competitor's features, or you've simply completed a short-term project. Whatever your reason, Stopee recognises that cancelling should be friction-free, not hidden behind dark patterns or confusing account settings.

Your position as a UAE consumer

As a resident or business in the United Arab Emirates, you benefit from consumer protection laws that give you specific rights around digital subscriptions. Understanding these protections before you cancel strengthens your position if disputes arise, and Stopee helps you enforce them.

Your consumer rights under UAE law

The UAE Consumer Protection Law (Federal Law No. 24 of 2006) and the Telecommunications Regulatory Authority (TRA) guidelines protect you when you subscribe to online services. This section covers what you are entitled to and how to use those protections if Hailuo Ai resists your cancellation or refund request.

Right to cancel within the cooling-off period

UAE consumer law grants you a cooling-off period (typically 14 days from purchase) to cancel distance contracts without penalty. If Hailuo Ai or its payment processor does not honour this right, you have grounds to escalate your complaint. Stopee advises keeping email confirmations of your purchase and cancellation request as evidence.

Right to transparency in billing and terms

The service provider must clearly disclose all charges, renewal dates and cancellation methods before you pay. If Hailuo Ai makes cancellation deliberately obscure or charges you without explicit consent, you can lodge a complaint with the UAE Central Authority for Resolving Disputes (CAAD) or the TRA. Stopee recommends documenting your communication trail if you encounter hidden fees or unclear renewal language.

Right to a refund for defective or undelivered services

If Hailuo Ai fails to deliver the service as advertised, becomes unavailable, or contains material defects, you are entitled to a refund regardless of the stated no-refund policy. Escalate such cases to the TRA or CAAD. Stopee has helped thousands of consumers pursue refunds by citing service failure rather than buyer's remorse.

How to cancel hailuo ai step by step

Your cancellation method depends on where you purchased the subscription. Choose your path below and follow the numbered steps carefully.

Cancel if you subscribed directly via the hailuo ai website

This is the most common route for desktop users and gives you direct control over your account.

1. Visit hailuo-ai.art and sign in with your registered email and password.
   • If you cannot remember your password, click "Forgot password?" and reset it via the email on file.
2. Navigate to your Account Settings or Profile Settings (usually accessible from a user menu in the top right).
   • Look for a section labelled "Billing", "Subscriptions" or "Plans".
3. Locate your active subscription and click the button to Cancel or Pause.
   • Read the confirmation message carefully. Hailuo Ai will usually confirm your access continues until the end of the current billing cycle.
4. Click "Confirm cancellation" and note the cancellation date displayed on screen.
   • Pro tip: Screenshot this confirmation or save the page as a PDF for your records.
5. Check your email inbox (and spam folder) for a cancellation confirmation from Hailuo Ai within 24 hours.
   • If you receive no confirmation email within 1 business day, contact support immediately (see "Email cancellation" below).

Cancel if you subscribed via apple app store (iOS)

Apple handles billing for iOS app subscriptions, so you cancel directly through your Apple ID settings, not in the Hailuo Ai app itself.

1. On your iPhone or iPad, open Settings.
   • On iOS 15 or later, tap your name at the top of the Settings menu.
   • On older versions, scroll to "iTunes & App Store" and tap your Apple ID.
2. Select Subscriptions (or "Subscriptions" from the menu).
   • This shows all active subscriptions linked to your Apple ID.
3. Find Hailuo Ai in the list and tap it.
   • If you have multiple Hailuo Ai subscriptions, ensure you select the correct one by checking the plan name and renewal date.
4. Tap Cancel Subscription (or "Edit" then "Cancel").
   • Apple will ask you to confirm and may offer a discounted rate to keep your subscription. Decline this offer if you are certain you want to cancel.
5. Confirm the cancellation.
   • Your subscription will not renew after the current billing cycle ends. You keep access until then.
6. Check your Apple ID email for a cancellation confirmation from Apple within 1 hour.
   • Warning: If you delete the Hailuo Ai app without cancelling the subscription first, Apple will continue charging you. Always cancel the subscription before deleting the app.

Cancel if you subscribed via google play (Android)

Google Play manages billing for Android app subscriptions. Cancellation happens in the Google Play app or website, not inside Hailuo Ai.

1. On your Android device, open the Google Play Store app.
   • Ensure you are logged in with the Google account linked to your Hailuo Ai subscription.
2. Tap the profile icon in the top right corner.
   • On some Android versions, this is a circular avatar. On others, it is a menu icon (three horizontal lines).
3. Select Payments and subscriptions or Manage subscriptions.
   • You will see all active subscriptions on this account.
4. Tap Subscriptions from the menu.
   • Browse the list for Hailuo Ai.
5. Tap the Hailuo Ai subscription you want to cancel.
   • Check the renewal date and plan tier to ensure you have selected the correct subscription.
6. Tap Cancel subscription.
   • Google may display a survey asking why you are cancelling. This is optional; you can skip it.
7. Confirm your cancellation.
   • Your access continues until the end of the current billing period.
8. Look for a cancellation confirmation email from Google Play.
   • Pro tip: Save this email to your records. It serves as proof of cancellation if you dispute a charge later.

Cancel by email if the app or website method fails

If you cannot cancel through the above methods, or if you want a paper trail, email cancellation is your backup option.

1. Open your email client and compose a new message to one of these addresses:
   • contact.nanonoble@minimax.io (primary support)
   • contact.audio@minimax.io (media/audio support)
2. Write a clear subject line: "Subscription Cancellation Request - [Your Email Address]"
   • Example: "Subscription Cancellation Request - ahmad.hassan@email.com"
3. In the email body, include:
   • Your full name as registered on the account
   • The email address associated with your Hailuo Ai account
   • Your current subscription plan (Standard, Pro, etc.)
   • The date you wish the cancellation to take effect
   • A polite, direct statement: "I request immediate cancellation of my Hailuo Ai subscription effective [date]."
4. Send the email from the email address registered to your Hailuo Ai account.
   • This helps the support team verify your identity.
5. Wait for a confirmation reply within 2 to 5 business days.
   • Warning: If you do not receive a reply within 5 business days, send a follow-up email or escalate (see below).
6. Save the confirmation email and any correspondence in a folder labelled "Hailuo Ai Cancellation".
   • This protects you if Hailuo Ai later claims you never requested cancellation.

Understanding refund policies and when you qualify

Refund eligibility depends on how long you have held the subscription and whether you purchased directly or via an app store. This section clarifies when Hailuo Ai must refund you and when charges are final.

Refund policy for direct web purchases

If you paid Hailuo Ai directly via their website (credit card, bank transfer, or their payment processor), these rules apply.

• Unused credits within 14 days: Some Hailuo Ai variants honour a 14-day cooling-off period. If you request cancellation within 14 days of purchase and have used fewer than a threshold number of credits (often 10-20% of your monthly allowance), you may receive a refund minus a small processing fee (typically up to 12%).
• 30-day satisfaction guarantee: Other Hailuo Ai variants offer a 30-day money-back guarantee. If you cancel within 30 days of your first charge, you are entitled to a refund or credit to your account, subject to their terms.
• After the cooling-off period: Once 14 or 30 days have passed (depending on the variant), subscription fees are generally non-refundable. This applies even if you have unused credits.
• One-time purchases: If you bought a one-time credit package (not a recurring subscription), the same 14 to 30-day window applies. After that, the credits are yours to keep, though you may still request cancellation of any linked recurring plan.

Refund policy for apple app store purchases

Apple controls refunds for iOS subscriptions. Hailuo Ai cannot approve or deny them.

• First-time purchasers: Apple typically allows one refund request per subscription without questions asked. You must request the refund within 14 days of the first charge. Your odds of success are highest if you have used the service minimally.
• Subsequent renewals: Requesting refunds for renewal charges (not the first charge) is harder. Apple requires you to demonstrate a problem with the service (e.g., it did not work as advertised) rather than simple buyer's remorse.
• How to request an Apple refund: Visit appleid.apple.com, go to "Purchase history", find the Hailuo Ai charge, and click "Report a Problem" or "Request a refund". Provide a reason and Apple will review your request within 3 to 5 business days.

Refund policy for google play purchases

Google Play enforces similar refund rules for Android subscriptions.

• Within 48 hours of the first charge: Google automatically processes refunds if you request them within 48 hours of your first subscription charge. No explanation needed.
• Between 2 and 30 days: If you request a refund between 2 and 30 days after a charge, Google may grant it, but they assess whether you had reasonable time to try the service. Using significant credits or accessing the service repeatedly may disqualify you.
• After 30 days: Refund requests are rare. You must prove a defect or that the service was not as advertised.
• How to request a Google Play refund: Open Google Play, go to "Account" > "Payments and subscriptions" > "Subscriptions", tap Hailuo Ai, and select "Report a problem" or "Get help". Choose "Refund" and provide details.

Refunds under UAE consumer law

Regardless of Hailuo Ai's stated refund policy, UAE law may entitle you to a refund if:

• The service suffered material defects or downtime during your billing period
• The service failed to match its advertised features (e.g., promised processing speed was much slower)
• You were charged without explicit prior consent
• Billing charges were not transparent at the point of purchase

If Hailuo Ai refuses a refund you believe you are entitled to, Stopee recommends filing a complaint with the UAE Central Authority for Resolving Disputes (CAAD) or the Telecommunications Regulatory Authority (TRA). Stopee provides templates and guidance for such disputes to strengthen your case.

What happens after you cancel

Cancelling does not happen instantly. Understanding the timeline and what changes helps you avoid surprise charges and plan your switch to another service.

Your access during the notice period

When you cancel, Hailuo Ai typically does not cut off your access immediately. Instead, your subscription enters a "notice period" that lasts until the end of your current billing cycle. You retain full access to all credits, features and generation tools during this time. This grace period is standard practice and protects you from losing access mid-month if you cancel near a renewal date.

When your access ends

Your access terminates on the last day of your paid billing period. For example, if you subscribed on the 15th of each month and you cancel on the 20th, you keep access until the end of that month (around the 14th). On the 15th of the following month, if you had not cancelled, you would have been charged again. Since you cancelled, no charge occurs.

Your account data and credits

After your access ends, Hailuo Ai may delete your account and data after a retention period (often 30 to 90 days). Any unused credits are forfeited and cannot be withdrawn or transferred. If you have important projects, exports or records stored in your account, download or export them before your access expires. Stopee advises treating the cancellation date as a hard deadline for data recovery.

Re-activating after cancellation

If you cancel and later change your mind, you can usually re-subscribe to a new plan at the regular rate. Hailuo Ai does not typically offer a waived setup fee or discount for former subscribers, so verify current pricing before re-joining.

Hailuo ai pricing and plans summary

Understanding what you are paying for helps you decide whether the plan justifies its cost or whether cancellation is the right move. This table shows current AED pricing (converted from USD at typical exchange rates) and core features.

Prices are approximate and may fluctuate based on exchange rates and regional promotions. Always verify current pricing on the Hailuo Ai website before deciding whether to keep or cancel your subscription.

Common mistakes to avoid when cancelling

Cancellation pitfalls are often designed into the interface. Knowing them in advance prevents frustration and unwanted charges.

Deleting the app without cancelling the subscription

Many people assume deleting the app cancels their subscription. This is false. Uninstalling only removes the app from your device. Your subscription remains active, and charges continue monthly. Always cancel the subscription first (via your account settings, Apple ID, or Google Play) and only then delete the app. Stopee has seen countless users charged repeatedly after deleting an app they thought they had cancelled.

Confusing "pause" with "cancel"

Some subscription services offer a "pause" feature that suspends charges for 1 to 3 months without permanent cancellation. If you select "pause" instead of "cancel", your subscription will resume automatically after the pause period, and you will be charged again. Read confirmation dialogs carefully and choose "cancel" if you intend to end your subscription permanently.

Not saving cancellation confirmation emails

If a charge dispute arises weeks or months after cancellation, your proof is a confirmation email from Hailuo Ai or your payment processor. Without this email, you have only your word against the company's records. Always save and archive cancellation confirmations in a dedicated folder or note in your records. Stopee recommends keeping these emails for at least one year after cancellation.

Cancelling near the renewal date without checking the exact date

If your renewal is scheduled for, say, the 15th and you cancel on the 14th, you may still be charged on the 15th if the system processes charges before cancellations. Check your renewal date before cancelling, and if possible, cancel at least 2 to 3 days before renewal. This buffer prevents accidental charges due to processing delays.

Ignoring unused credits without claiming a refund first

If you have accumulated credits you have not used, do not assume they will be refunded automatically. Some plans allow partial refunds for unused credits within the cooling-off period. Contact support via email before cancelling to ask whether you qualify for a credit refund. Your chances of success are higher if you ask before formally cancelling than afterward.

Not escalating if support ignores your cancellation request

If you email a cancellation request and receive no reply within 5 business days, do not assume it was processed. Send a follow-up email marked "Follow-up: Cancellation Request", and if that also goes unanswered, file a complaint with the TRA or CAAD. Stopee has helped consumers recover refunds by escalating to regulators after the company ignored cancellation emails.

Cancellation checklist and before you go

Use this checklist to ensure your cancellation is complete and your data is safe.

• [ ] Identify where you subscribed (website, Apple App Store, or Google Play)
• [ ] Log in to your Hailuo Ai account and check your current plan and renewal date
• [ ] Export or download any important projects, data or reports before cancelling
• [ ] Cancel your subscription using the appropriate method for your purchase source
• [ ] Wait for a confirmation email within 24 to 48 hours
• [ ] Save the confirmation email to a folder or print it for records
• [ ] Verify that your account shows "cancelled" or "will not renew" status
• [ ] Check your bank or credit card statement 1 to 2 weeks later to confirm no charge was processed
• [ ] If a charge appears after cancellation, contact your bank and file a chargeback or dispute immediately
• [ ]If support fails to respond, file a complaint with the TRA or CAAD and reference your cancellation email

Contact information and how stopee can help

If you encounter resistance to your cancellation or refund request, these contacts will help you escalate.

Hailuo ai support and contact details

Email addresses:

• contact.nanonoble@minimax.io
• contact.audio@minimax.io

Website: hailuo-ai.art (Terms of Service and account settings)

Postal address: Nanonoble Pte. Ltd., registered at the company's principal office (contact support for the exact address if filing a formal complaint)

UAE consumer protection authorities

Central Authority for Resolving Disputes (CAAD): Handle billing and contract disputes for services in the UAE. File a complaint online at caad.gov.ae or call +971 4 305 5555.

Telecommunications Regulatory Authority (TRA): Oversee digital service providers and app-based billing. Submit complaints at tra.gov.ae or call +971 4 362 0000.

Your bank or credit card issuer: If Hailuo Ai continues charging after cancellation, contact your bank to dispute the charges and file a chargeback. Most banks reverse unauthorised post-cancellation charges within 10 to 15 business days.

How stopee assists with subscription cancellations

Stopee (stopee.com) is a consumer advocacy platform dedicated to helping people cancel unwanted subscriptions, understand their rights and recover refunds. Our team has helped thousands of consumers cancel Hailuo Ai and similar services by providing step-by-step guidance, escalation templates and consumer law expertise. If you are unsure of your next step, face resistance from support, or believe you are entitled to a refund, Stopee offers resources, sample complaint letters and direct advice to strengthen your position. Visit Stopee today to access cancellation guides for dozens of services and find support tailored to your situation.

Final summary and takeaway

Cancelling Hailuo Ai is simple once you know your options. Whether you cancel via the website, Apple App Store, Google Play or email, the key is to act promptly, save your confirmation, and escalate if charges continue. Your rights as a UAE consumer are on your side, and Stopee stands ready to back you up. Review the checklist above, follow the steps for your purchase method, and do not hesitate to contact the TRA or CAAD if you need support. Stopee has helped thousands of consumers cancel their unwanted subscriptions and reclaim peace of mind. Start your cancellation today and take control of your digital spending.