Manage Hiya

How to cancel hiya in the UAE and stop paying for call-blocking features you don't use

What is hiya and why you might want to cancel

Hiya is a mobile app that identifies and blocks unwanted calls, protecting your phone from spam and fraudulent contact attempts. The service operates as a caller identification tool that integrates directly with your device's call settings, using its database and algorithms to label or block suspicious incoming calls before they reach you.

In the UAE, Hiya works through in-app purchases rather than traditional monthly or annual subscriptions. You can buy coin packages (ranging from 600 to 3,500 coins) for one-time use, or subscribe to the Weekly Card at AED 2.99 per week for premium features. Many users in the UAE sign up for these features expecting to use them regularly, then realise they no longer need call-blocking protection or prefer free alternatives.

Whether you've switched phones, found a better spam filter, or simply want to stop the weekly charges hitting your account, cancelling Hiya is straightforward. Stopee has helped thousands of UAE residents understand their options and take control of their subscriptions without frustration.

Common reasons to cancel hiya

You might cancel because auto-renewal charges keep appearing on your bill even though you forgot about the subscription. Perhaps you switched to a different device or phone number and no longer need the service. Or you may have discovered that your phone's built-in call-blocking features work just as well without the weekly cost. Some users cancel simply because they prefer to manage call quality manually rather than rely on algorithmic blocking.

Why stopee recommends reviewing your subscriptions monthly

Small weekly charges like AED 2.99 are easy to overlook, but they add up quickly. Over a year, the Hiya Weekly Card costs AED 155.48, money you could redirect elsewhere. Stopee advises checking your app store purchase history and subscription settings at least once a month to catch forgotten services before they drain your budget.

Your consumer rights when cancelling hiya in the UAE

The UAE has robust consumer protection laws that give you rights when managing digital subscriptions and in-app purchases. Understanding these rights empowers you to cancel confidently and request refunds if needed.

UAE consumer protection law and hiya subscriptions

Under the UAE Consumer Protection Law (Federal Law No. 24 of 2006), you have the right to cancel any contract within a cooling-off period if the purchase was not made in person. For app store purchases and digital subscriptions, this typically gives you 14 days from the date of purchase to request a cancellation and full refund, provided you have not yet used the service or have used it minimally.

If Hiya or the app store denies your refund request without valid reason, you can escalate your complaint to the UAE Ministry of Economy (formerly the Ministry of Consumer Protection). This authority handles consumer disputes and can compel service providers to honour refunds or cancellations. Having documentation of your purchase (receipt, transaction ID, date) strengthens your case significantly.

Your right to cancel at any time

Beyond the 14-day cooling-off period, you still have the right to cancel your Hiya subscription at any point. No service provider can lock you into a contract indefinitely. Once you cancel, auto-renewal must stop immediately, and you should not be charged for subsequent periods. If charges continue after cancellation, you have grounds to dispute the transaction with your bank or payment provider.

How to cancel hiya via the app or website (fastest method)

Cancelling directly through the Hiya app or website is the quickest and most reliable way to stop your subscription. This method gives you immediate confirmation and prevents delays.

Step-by-step cancellation via the hiya app

1. Open the Hiya app on your mobile device and sign in with your account credentials.
   • If you have forgotten your password, tap the "Forgot Password" option and reset it before proceeding.
2. Navigate to Settings or your Account profile, usually represented by a gear icon or your initials in the top-right corner.
   • Some versions of Hiya label this as "Manage Account" or "Profile Settings".
3. Look for "Subscriptions", "Manage Subscription", "Purchases", or "Billing" within Settings.
   • This section displays all active subscriptions and in-app purchase history.
4. Select the Weekly Card (or whichever subscription you want to cancel) and tap "Cancel Subscription".
   • For one-time coin purchases, there is no subscription to cancel; these are final purchases.
5. Follow the on-screen prompts, which may ask why you are cancelling. Answer honestly if you wish, or skip this optional feedback.
   • Pro tip: Feedback sometimes helps Hiya improve, and companies occasionally offer retention discounts if they see you leaving.
6. Confirm your cancellation. You should receive an on-screen confirmation and an email notification within minutes.
   • Save this confirmation for your records in case you need to dispute a future charge.

Cancelling via the hiya website

If you prefer desktop access, log into your Hiya account via the website (if available in the UAE) and follow the same path: Account Settings > Subscriptions > Cancel. This method is identical to the app and equally fast.

Warning: If you cannot locate the cancel option in Settings, do not assume the subscription will continue uncancelled. Instead, use the app's Help or Contact Support feature immediately to request manual cancellation.

How to cancel hiya via apple app store or google play

If you purchased the Weekly Card or coins through Apple App Store or Google Play, you can also cancel or manage your subscription directly through these platforms. This is your second option if Hiya's in-app cancellation is unavailable or if you prefer app store management.

Cancel an apple app store subscription

1. Open the Apple App Store on your iPhone or iPad.
   • On iOS 13 or later, tap the profile icon (your photo or initials) in the top-right corner.
2. Select "Subscriptions".
   • You will see all active and expired subscriptions tied to your Apple ID.
3. Find Hiya in the list and tap it.
   • If Hiya appears under "Active" subscriptions, it is currently charging you regularly.
4. Tap "Cancel Subscription".
   • Apple may ask you to confirm or provide feedback. Complete the process.
5. You will see a message confirming the cancellation date. Your access to Hiya premium features will end on that date.
   • You will not be charged after this date, and your account data typically remains in Hiya for 30 days after cancellation.

Apple support article: Manage Subscriptions on iPhone (support.apple.com/en-ae/HT202039).

Cancel a google play subscription

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Manage subscriptions" from the dropdown menu.
   • All subscriptions purchased via your Google Account appear here.
3. Tap Hiya from the list.
   • You will see the subscription status, renewal date, and payment method.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm the cancellation.
5. Confirm your choice. The subscription cancels immediately, and no charge occurs on your next renewal date.
   • Your current billing period remains active; premium access ends after that period expires.

Google Play support article: Manage Subscriptions on Google Play (support.google.com/googleplay/answer/7018481).

One-time coin purchases have no cancellation

If you purchased coins as a one-time in-app purchase (600 coins, 700 coins, or 3,500 coins), there is no active subscription to cancel. These coins remain in your account to spend on premium features whenever you choose. You cannot cancel or refund one-time purchases unless you meet the 14-day cooling-off period and request a refund through the app store directly.

What happens after you cancel hiya

Understanding what to expect after cancellation removes uncertainty and helps you plan your next steps. Cancelling does not immediately delete your account or data.

Your access to premium features after cancellation

After you cancel the Weekly Card subscription, you retain premium access until the current paid period ends. If you cancelled mid-week, you keep your premium call-blocking features until the 7-day cycle completes. Once that period expires, Hiya downgrades your account to free or basic features, and advanced call identification is no longer available.

Coins you purchased separately are not affected by subscription cancellation. Any coin balance in your account remains available for future use, even after you cancel the Weekly Card. You can spend these coins on premium features at any time, though auto-renewal will not trigger again unless you manually reactivate a subscription.

Auto-renewal stops immediately

Once you confirm cancellation, auto-renewal ends. Stopee emphasises this point because it is the most critical outcome: you will not be charged on your next renewal date, and no surprise charges will appear in your billing history. However, verify this by checking your app store subscription list one week after cancellation to confirm Hiya no longer appears under "Active Subscriptions".

Hiya retains your account data by default

Hiya may retain your account information, call logs, and contact lists according to its privacy policy. If you want to delete your account completely, you must submit a separate request via the app's Contact Support feature or directly to Hiya's customer service. This is a different action from cancelling your subscription and typically takes 5 to 10 business days to process.

Pro tip: Request account deletion in writing (email) and keep a copy for your records. This creates a formal paper trail if Hiya fails to delete your data within the stated timeframe.

Will you get a refund after cancelling hiya

Refund eligibility depends on how you paid, when you purchased, and which platform processed your transaction. Here is how to navigate each scenario.

Refunds for apple app store purchases

Apple allows you to request a refund for in-app purchases and subscriptions within 14 days of purchase if you have not used the service extensively. To request a refund:

1. Open the App Store and go to your account profile.
   • Tap "Purchased" and find Hiya.
2. Select the Hiya transaction you want to refund.
   • If it is a subscription, select the specific renewal charge you dispute.
3. Tap "Report a Problem" and select the reason (e.g., "I did not make this purchase", "This item is not what I expected").
   • Be specific and honest in your reason; vague claims delay processing.
4. Submit your request. Apple reviews it within 48 hours and emails you the outcome.
   • Most refunds are approved and credited to your Apple ID within 5 to 7 business days.

Refunds for google play purchases

Google Play offers a 48-hour refund window for most apps and in-app purchases. To request a refund:

1. Open Google Play Store and go to "Manage your subscriptions and apps".
   • Under "Subscriptions", find Hiya.
2. Select the transaction you want refunded.
   • Only charges within the last 48 hours are eligible for automatic refund.
3. Tap "Request refund" and select your reason.
   • Google processes most refunds instantly, crediting your Google Play balance or payment method within 24 hours.

Warning: If you miss the 48-hour window on Google Play, you must contact Google Play Support directly with evidence (screenshots, transaction ID) to escalate your claim. This takes longer and approval is not guaranteed.

Direct refunds if you paid hiya directly

If you paid Hiya directly (not through an app store), contact Hiya support immediately with your receipt, payment proof, and account ID. Include the date of purchase, amount charged, and reason for the refund request. Hiya typically responds within 3 to 5 business days. If they deny your refund without valid reason, you can escalate to the UAE Ministry of Economy or dispute the charge with your bank.

Refund outcomes vary by case

Refunds are never guaranteed outside the 14-day cooling-off period unless you have a valid reason (unauthorised charge, service failure, technical error). Providing receipts, transaction timestamps, and account IDs speeds up the review process. Stopee recommends keeping all purchase confirmations for at least one year in case you need to dispute a charge later.

Hiya pricing and plans in the UAE

Understanding Hiya's costs helps you decide whether cancellation makes sense for your needs. Below is the current pricing available in the UAE App Store.

Notice that Hiya does not offer monthly or annual subscription plans in the UAE, only weekly recurring charges and one-time coin purchases. The Weekly Card at AED 2.99 renews every 7 days, totalling AED 155.48 per year. If you are on this plan and forget to cancel, the charges accumulate quickly.

Common mistakes when cancelling hiya

Cancelling a subscription can feel straightforward, but small oversights lead to frustration and continued charges. Here are the errors Stopee sees most often and how to avoid them.

Mistake 1: cancelling in the app but not verifying on the app store

You cancel Hiya through the app, receive a confirmation screen, and assume you are done. Three weeks later, another AED 2.99 charge appears. This happens because cancelling in the app does not always sync with the app store's billing system immediately. Always verify your cancellation status in both the Hiya app and your app store subscription list within 24 hours. If Hiya still appears under "Active Subscriptions" on Apple or Google, cancel it again through the app store directly.

Mistake 2: confusing one-time coin purchases with subscriptions

You buy 700 coins once, then later assume you have cancelled a subscription. Coins are not a subscription; they never auto-renew. No cancellation is needed unless you want a refund within 14 days. Conversely, if you subscribe to the Weekly Card, cancelling does not affect any coins you already own. Clarify which product type you purchased before attempting to cancel.

Mistake 3: not saving your cancellation confirmation

You cancel Hiya, and a confirmation page appears on screen, but you do not screenshot it or note the confirmation number. Weeks later, a charge appears, and you cannot prove you cancelled because you lack documentation. Always screenshot or email yourself the cancellation confirmation, noting the date and confirmation ID. This protects you if you need to dispute a charge with the app store or your bank.

Mistake 4: assuming your UAE consumer rights are automatic

Many people cancel Hiya but do not know they can request a refund under UAE consumer law if they act within 14 days. Without this knowledge, they forfeit money they could have recovered. Stopee advises reviewing your cancellation date and calculating whether you fall within the refund window. If you do, submit a refund request immediately with proof of purchase.

Mistake 5: not disabling app notifications after cancellation

Hiya continues sending notifications even after you cancel, which frustrates users and makes them believe the cancellation failed. Disable notifications manually in your phone's Settings > Apps > Hiya > Notifications. This prevents confusion and keeps your notification centre clean.

Cancellation checklist for hiya

Use this checklist to ensure you cancel Hiya correctly and completely. Check off each item as you complete it.

• I have logged into the Hiya app and navigated to Settings > Subscriptions.
• I have clicked "Cancel Subscription" and confirmed the cancellation on-screen.
• I have received a cancellation email from Hiya or the app store within 24 hours.
• I have screenshotted or saved the cancellation confirmation and confirmation number.
• I have verified that Hiya no longer appears under "Active Subscriptions" in Apple App Store or Google Play (checked 24 hours later).
• I have checked my recent transactions in the app store to confirm no new Hiya charges appear.
• I have disabled Hiya notifications in my phone's Settings to avoid confusion.
• If I purchased coins separately, I have confirmed they are still in my account (or I have not cared because coins do not expire).
• If a charge appeared after cancellation, I have submitted a refund request to the app store or contacted Hiya support within 14 days.
• I have saved all receipts and correspondence related to my cancellation for one year.

Key takeaways and next steps

Cancelling Hiya is fast, but verifying the cancellation is critical. Use the Hiya app or your app store subscription settings, confirm within 24 hours that auto-renewal has stopped, and save your confirmation. If a charge appears after cancellation, you have 14 days to request a refund under UAE consumer law by contacting the app store or Hiya support directly.

Small recurring charges like AED 2.99 per week accumulate into significant annual expenses. Review your app subscriptions monthly to catch forgotten services before they drain your budget. Stopee has helped thousands of UAE consumers cancel unwanted subscriptions, recover refunds, and take control of their digital spending. Visit Stopee today to explore guides for cancelling other services and protecting your wallet from surprise charges. Your empowerment starts with one cancellation.