Manage Metric Gurus

How to cancel metric gurus and protect your subscription rights in the UAE

What is metric gurus and why you might cancel

Metric Gurus is a subscription-based analytics platform designed to help businesses track performance data, generate reports, and set up real-time alerts across multiple channels. The service operates internationally and maintains a UAE-facing presence at gurus.ae, making it accessible to regional teams who need continuous insight into their metrics.

You might decide to cancel for several reasons: your business no longer needs performance tracking, you want to switch to a competitor, or the subscription cost no longer aligns with your budget. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

How metric gurus fits into your workflow

The platform provides dashboards, custom reports, and alert mechanisms for teams that manage KPIs, marketing funnels, or operational metrics. If you subscribed directly through gurus.ae or via an app store like Google Play, your cancellation path differs slightly. Understanding which payment channel you used is your first step toward a smooth exit.

When cancellation makes sense

You should cancel if your team has shifted to a different analytics tool, if your business is reducing subscriptions during cost optimization, or if Metric Gurus no longer delivers the insights you need. The platform does offer a free-forever plan with limited features, which some teams use as a transition step rather than full cancellation.

Your consumer rights under UAE law

As a consumer in the United Arab Emirates, you are protected under the UAE Consumer Protection Law (Federal Law No. 24 of 2006), which grants you explicit rights when canceling subscriptions and requesting refunds.

The right to cancel within a cooling-off period

UAE consumer law provides you with a 14-day cooling-off period from the date you purchase a subscription. This means you can request a full refund within 14 days of your first charge, regardless of whether you actively used the service. Metric Gurus honors this window in its refund policy, though you must initiate the request in writing to create a documented record.

Keep all proof of purchase and cancellation requests. Stopee recommends saving email confirmations, screenshots of transaction records, and copies of your account details. These documents become essential if you need to escalate a dispute with your payment provider or the UAE Consumer Protection Authority.

Your right to stop recurring charges

Once your cancellation request is submitted, you have the right to expect that Metric Gurus stops charging your account at the end of your current billing cycle. If charges continue after your cancellation date, you can file a dispute with your bank or payment provider and escalate to the UAE Consumer Protection Authority if needed.

Escalation paths if metric gurus doesn't respond

If Metric Gurus fails to process your cancellation or refuses your refund request without legal justification, you can file a complaint with the General Authority of Consumer Protection (GACP) in your emirate. The GACP handles consumer disputes and can compel the company to refund your money or cancel your subscription.

Methods to cancel metric gurus

You have three main cancellation routes, each with different processing times and confirmation methods. Your choice depends on where you purchased the subscription and how quickly you need written proof of cancellation.

Direct cancellation via metric gurus email

Email is the fastest and most transparent way to cancel your Metric Gurus subscription. The company prefers this method because it creates an instant paper trail and speeds up processing on their end.

1. Open your email client and compose a new message
2. Address it to hello@gurus.ae (the UAE-specific support contact preferred for speed)
   • Alternative: support@metricapp.co (global support, may take 1-2 days longer)
3. Include in the subject line: "Cancellation Request - [Your Account Email]"
4. In the body, write:
   • Your full name and account email address
   • The subscription plan you're canceling
   • Your preferred cancellation date (or "immediate" if you want to cancel now)
   • A brief reason for cancellation (optional but helpful for feedback)
5. Send the email and save the confirmation receipt
6. Expect a response within 5 to 7 working days confirming your cancellation

Pro tip: Send your cancellation email early in the week (Monday to Wednesday) to avoid delays caused by weekend processing backlogs.

Cancellation via phone

If you prefer speaking to someone directly, Metric Gurus offers two phone numbers. This method is faster than email for getting immediate confirmation, though you'll need to follow up with a written request to establish a formal cancellation record.

1. Call either +971 4 45 666 85 or +971 55 2825 417 during business hours (typically 9am to 6pm UAE time)
2. When someone answers, provide your name and account email
3. State clearly: "I want to cancel my Metric Gurus subscription"
4. Ask them to confirm:
   • The exact date your cancellation takes effect
   • Whether you'll receive a refund and the timeline
   • The email address you should send a written confirmation to
5. After the call ends, send a follow-up email to hello@gurus.ae with the subject "Confirmation of Phone Cancellation - [Your Account Email]" documenting what was discussed
6. Include the date, time, and name of the person you spoke with if they provided it

Warning: A phone cancellation alone is not sufficient for UAE consumer law purposes. You must follow up with a written email to create a legally documented cancellation request. Without written confirmation, you have no proof the company received your cancellation request if a dispute arises.

Cancellation through app stores

If you purchased your Metric Gurus subscription through Google Play Store or another app marketplace, you must cancel through that platform rather than directly with Metric Gurus. App store cancellations stop future charges immediately but may require you to contact Metric Gurus separately if you want a refund for the current billing cycle.

For Google Play Store:

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Choose "Subscriptions"
5. Find and tap "Metric Gurus"
6. Tap "Cancel subscription"
7. Follow the prompts to confirm cancellation
8. Google Play will show your cancellation effective date (usually at the end of your current billing period)

Pro tip: Screenshot the cancellation confirmation screen from Google Play. This serves as your proof of cancellation for consumer protection purposes.

For PayPal or other payment methods: If you paid via PayPal, log into your PayPal account, go to your settings, find "Pre-approved payments," locate Metric Gurus, and cancel it there. For other payment methods (credit card, bank transfer), you may need to contact your bank or payment provider to stop the recurring charge manually, especially if Metric Gurus doesn't process your cancellation request promptly.

Timeline and what happens after you cancel

Understanding the post-cancellation timeline helps you avoid surprise charges and know when to follow up if you haven't received confirmation.

Processing and account downgrade timeline

Once Metric Gurus receives your cancellation request via email or phone, the company typically processes it within 5 to 7 working days. During this window, your account status shifts from paid to the free-forever plan, which comes with limited features and a reduced data retention window.

Your existing data and saved reports remain accessible on the free plan, but advanced features like custom alerting, API access, or white-label reporting may become unavailable. Stopee advises downloading or exporting any critical reports before cancellation takes effect to avoid losing important data.

What happens to your billing cycle

If your cancellation is processed before your next billing date, you won't be charged. However, if your next payment is scheduled for tomorrow or next week, that charge may still process while Metric Gurus staff are actioning your request. In this case, you can request a refund for that final charge within 14 days of the transaction.

If you cancelled through Google Play, the cancellation takes effect at the end of your current billing period. You retain full access until then, and no further charges occur after that date.

Free plan transition

After your paid subscription ends, your account automatically converts to Metric Gurus' free-forever plan. You can continue using the platform at no cost with restricted functionality, or you can request permanent account deletion by emailing hello@gurus.ae with the subject "Account Deletion Request." Permanent deletion removes all your data and cannot be reversed.

Refund policy and how to claim your money back

Metric Gurus' refund policy aligns with UAE consumer law and allows you to recover your money under specific conditions. Stopee explains your refund eligibility and the exact steps to claim it.

The 14-day refund window

You can request a full refund within 14 days of your initial purchase or the start of your subscription billing cycle. This window applies whether you used the service heavily, lightly, or not at all. The right to a refund within this cooling-off period is non-negotiable under UAE law.

After 14 days, Metric Gurus typically does not offer refunds for standard monthly subscriptions unless you can demonstrate a service failure, unauthorized charges, or a technical issue that prevented you from using the platform.

How to request a refund

1. Email support@metricapp.co or hello@gurus.ae within 14 days of your charge
2. Include in your message:
   • Your account email and full name
   • The transaction date and amount charged
   • Your reason for requesting a refund (within cooling-off period, service issue, unauthorized charge, etc.)
   • Screenshots of the charge from your bank statement or payment provider
3. Metric Gurus will respond within 5 to 7 working days with a refund decision
4. If approved, the refund processes back to your original payment method within 7 to 14 business days

Pro tip: If you purchased through Google Play and are requesting a refund, you may need to process it through Google Play's refund system rather than Metric Gurus directly. Log into your Google Play account, find the Metric Gurus transaction, and select "Request a refund." Google processes app store refunds within 48 hours for purchases made within the last 48 hours, and up to 15 days for older purchases.

Unauthorized or repeated charges after cancellation

If Metric Gurus continues charging your account after you've submitted a cancellation request, document every unauthorized charge with screenshots and timestamps. Reach out to Metric Gurus immediately with evidence, giving them 5 working days to respond and issue a refund.

If they don't refund the unauthorized charges, contact your bank or payment provider to dispute the transaction. Most banks allow you to dispute recurring charges within 90 days. Provide your bank with copies of your cancellation request email and the unauthorized charge receipts. Your bank will contact Metric Gurus on your behalf and can reverse the charges while the dispute is investigated.

Metric gurus pricing and available plans

Metric Gurus does not publish standard pricing on its website; instead, the company offers custom quotes based on your business size and feature requirements. Understanding the plan structure helps you decide whether canceling and downgrading to the free tier makes financial sense.

To request current pricing and understand your plan's renewal cost, contact hello@gurus.ae directly. Mention your emirate, team size, and required features so they can provide an accurate quote. Most plans renew automatically unless you cancel before the renewal date.

Common mistakes when canceling metric gurus

Canceling a subscription is straightforward, but small oversights can cost you money or delay your exit. Stopee has helped thousands of consumers avoid these traps, and you can too.

Canceling only through google play without contacting metric gurus directly

If you subscribed via Google Play, canceling in the app store stops future charges but doesn't always trigger a refund for your current billing cycle. Metric Gurus may require a separate cancellation email to process a refund. Always cancel through both the app store and email to ensure you've covered all bases.

Assuming cancellation is instant

Many people believe their subscription ends immediately after clicking "cancel." In reality, Metric Gurus takes 5 to 7 working days to process cancellations. If your next billing date is within that window, you'll likely be charged again. Plan your cancellation at least a week before your renewal date to avoid unexpected charges.

Not keeping proof of your cancellation request

Phone calls fade from memory, and support staff may not document them properly on their end. Always request written confirmation via email. If a dispute arises later, Stopee's experience shows that companies without documented evidence often claim they never received your cancellation request. Email creates an unbreakable record.

Ignoring the free-forever plan option

If you think you might return to Metric Gurus in the future, downgrading to the free plan costs nothing and preserves your account history. However, if you want a complete break, request permanent account deletion to remove all your data and stop receiving marketing emails.

Missing the 14-day refund window

Once you pass 14 days from your purchase date, getting a refund becomes much harder. If you're unhappy with Metric Gurus, act quickly. Request your refund the moment you decide to cancel, not weeks later.

Pre-cancellation checklist

Before you send your cancellation email, run through this checklist to ensure a smooth transition and no data loss.

• Export or download all critical reports from your Metric Gurus dashboard
• Take screenshots of your dashboard configurations in case you need them later
• Note the date of your next billing cycle
• Confirm your account email address and current subscription plan name
• Review your cancellation reason (helpful when writing your email)
• Ensure you have access to the email account linked to your Metric Gurus subscription
• If paying via app store, open the store app and verify your current subscription status
• Have your bank statement or payment provider app open so you can reference the exact charge amount and date

After cancellation: what to expect and how to stay protected

Canceling your subscription is just the first step. The weeks that follow are critical for ensuring you don't get charged again or face unexpected issues.

Monitor your bank statements

For 30 days after your cancellation date, check your bank statement or payment app weekly for any new charges from Metric Gurus. If a surprise charge appears, screenshot it immediately and contact your bank to dispute it. Most financial institutions reverse unauthorized recurring charges within 5 to 10 business days.

Stopee recommends setting a phone reminder for exactly 14 days after your cancellation request. At that point, confirm that Metric Gurus has processed your cancellation and that no new charges have appeared. If they have, you still have time to file a dispute within most banks' 90-day dispute windows.

Keep your cancellation documentation forever

Save your cancellation email, Metric Gurus' response, and any refund confirmations in a folder on your computer or cloud storage. Label them clearly with the company name and date. If a chargeback dispute escalates or you need to file a complaint with the UAE Consumer Protection Authority, you'll have everything organized and ready.

If you change your mind

Your account will remain on the free-forever plan for 90 days after cancellation. If you want to reactivate your paid subscription during this window, email hello@gurus.ae to ask about re-enabling your plan without losing your historical data. After 90 days, Metric Gurus may permanently delete your account.

Contact details for metric gurus cancellations and support

Use these contact methods to cancel your subscription, request refunds, or escalate unresolved issues.

If metric gurus doesn't respond or refuses to cancel

If your cancellation request goes unanswered for more than 10 working days, or if Metric Gurus refuses to cancel your subscription without valid legal cause, file a formal complaint with the General Authority of Consumer Protection (GACP). The GACP investigates consumer disputes and can compel Metric Gurus to honor your cancellation and issue refunds. Your complaint is free to file, and the GACP has authority across all emirates.

Summary: your path to canceling metric gurus with confidence

Canceling your Metric Gurus subscription is manageable when you follow a clear, documented process. Email hello@gurus.ae with your cancellation request, include your account details and preferred cancellation date, and keep the confirmation email. Monitor your bank statements for 30 days to catch any unauthorized charges, and request a refund within 14 days if you want your money back.

Your consumer rights in the UAE protect you throughout this process. You have a 14-day cooling-off period, the right to stop recurring charges, and the ability to escalate to the GACP if Metric Gurus refuses to cooperate. Stopee empowers you with the knowledge and tools to exit subscriptions on your own terms, without frustration or financial loss. Whether you're canceling because of cost, switching to a competitor, or simply no longer needing the service, the steps outlined in this guide ensure you maintain control and preserve your consumer protections.

Stopee has helped thousands of consumers cancel subscriptions successfully across the UAE. Use this guide as your reference, document every step, and don't hesitate to escalate to authorities if you encounter resistance. Your cancellation is your right.