Manage Transkriptor

How to cancel transkriptor in UAE and reclaim your money

What transkriptor is and why people cancel

Transkriptor is a subscription-based transcription service that automatically converts your audio and video files into editable text across multiple languages. Students, journalists, researchers, and businesses use it to create fast, searchable transcripts without manual typing.

You might be cancelling because you've finished a project, found a cheaper alternative, or realised you don't need the monthly minutes allocation. Whatever your reason, Stopee is here to guide you through every step and protect your rights as a consumer in the UAE.

Who typically uses transkriptor

Common users include content creators needing quick captions, legal professionals transcribing depositions, academics converting interviews into research data, and teams managing multilingual meetings. The service offers various monthly plans, each tied to a minute allowance.

Why cancellation matters

Subscription services renew automatically, and missing your cancellation window means another charge hits your account. At Stopee, we help you cancel confidently before your next billing cycle and recover funds if you qualify under UAE consumer protection law.

Your consumer rights in the UAE

The UAE Consumer Protection Law grants you strong safeguards when dealing with subscription services, and Stopee ensures you know how to use them.

The 14-day cooling-off period

You have 14 calendar days from purchase to cancel a Transkriptor subscription without reason and request a full refund, provided the service hasn't begun. This applies to web purchases only-not App Store or Google Play transactions, which follow Apple and Google's policies instead.

Partial refunds for services in progress

If you've already used Transkriptor to transcribe audio or video, you may qualify for a proportional refund covering unused minutes or time remaining in your billing cycle. Document your usage and cancellation date when requesting this. The UAE General Authority for Consumer Protection (GACP) supports consumers pursuing fair refund claims.

How to cancel transkriptor (four methods explained)

You have four cancellation routes; the method you choose depends on where you purchased your subscription. Stopee recommends the web method as fastest and most transparent.

Method 1: cancel on the web (recommended and fastest)

This is the easiest route because you control the process directly and Transkriptor processes your refund immediately if eligible. Follow these steps:

1. Open your browser and go to https://transkriptor.com/
2. Sign in using your email and password
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email
3. Click your profile icon or menu in the top right corner
4. Navigate to Settings → Billing → Change Plan
5. Select "Free - 90 Minutes" from the list of available plans
6. Click "Confirm" or "Change Plan" to complete the downgrade
   • Your paid subscription stops renewing immediately
   • You keep full access until your current billing period ends
   • After the period expires, your account automatically reverts to the free tier
7. Check your email within 24 hours for a cancellation confirmation from Transkriptor
8. If eligible for a refund under the 14-day rule, the credit processes within 7 working days

Pro tip: Take a screenshot of your "Change Plan" confirmation page. If you don't receive a cancellation email within 24 hours, you have proof of your action when disputing the charge later.

Method 2: cancel via apple app store (iOS)

If you bought your Transkriptor subscription through your iPhone or iPad, Apple manages the cancellation-Transkriptor cannot do it for you. Use Apple's official process:

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select Subscriptions
4. Find and tap Transkriptor
5. Tap Cancel Subscription
   • Apple will ask you to confirm and may offer discounts to keep you subscribed
   • Choose "Cancel" again to proceed
6. You'll see a confirmation: "Your subscription will end on [date]"
7. Check your email for an Apple receipt confirming cancellation

Warning: Apple does not issue refunds after your free trial period ends or for subscriptions you've actively used. If your cancellation is within 14 days of purchase and the service hasn't started, contact Apple Support directly at https://support.apple.com/en-ae/HT202039 to request a refund as a one-time exception.

Method 3: cancel via google play (Android)

Android users who subscribed through Google Play must cancel directly in their Google account, as Transkriptor cannot process these cancellations. Here's how:

1. Open the Google Play Store app on your Android device or visit play.google.com on any browser
2. Tap your profile icon (top right) and select Payments and subscriptions
3. Tap Subscriptions
4. Find and select Transkriptor
5. Tap Cancel subscription
6. Follow the on-screen prompts to confirm your cancellation
7. You'll see "Subscription cancelled" when complete
8. Access continues until the current billing period ends

Pro tip: Google Play offers a refund window of 48 hours after purchase. If you cancelled within this window and want to request money back, visit https://support.google.com/googleplay/answer/7018481?hl=en for Apple's official guide.

Method 4: cancel by registered mail (formal method)

If Transkriptor ignores your web, App Store, or Google Play cancellation, or if you want a paper trail for a dispute, you can send a formal cancellation letter by registered post. This creates evidence if you need to escalate to the UAE General Authority for Consumer Protection.

1. Write a cancellation letter in English including:
   • Your full name and email address linked to Transkriptor
   • Your Transkriptor account ID (found in Settings or an invoice)
   • The date of your original subscription purchase
   • A clear statement: "I request immediate cancellation of my Transkriptor subscription effective today's date"
   • Today's date and your signature
2. Send the letter via registered mail (with tracking) to Transkriptor's official address in Poland
   • Exact address not publicly listed on their site; contact support@transkriptor.com to request their postal address
3. Keep your postal receipt and tracking number as proof of submission
4. Follow up by email to support@transkriptor.com with the date you mailed the letter and your tracking number
5. Transkriptor must respond within 10 business days acknowledging cancellation

Warning: Registered mail takes 7-10 working days internationally. Only use this method if web cancellation fails or if you're building a case for the consumer authority.

What happens after you cancel transkriptor

Knowing what to expect after cancellation prevents panic and helps you plan your next move.

Your account and access after cancellation

When you downgrade to the Free plan or cancel via App Store or Google Play, your paid features stop immediately, but you retain full access for the remainder of your current billing period. Once that period ends, your account automatically converts to the Free tier, which includes 90 minutes of transcription per month at no cost.

All your uploaded files, transcripts, and project history remain stored in your account unless you manually delete them. Transkriptor does not automatically erase your data when you cancel.

Billing timeline after cancellation

Your subscription stops renewing after your current billing period ends. If you cancelled mid-cycle, no additional charges appear on your next billing date. Check your bank or payment method within 1-2 days to confirm the charge stops.

Transkriptor pricing in UAE (current plans)

Understanding what you're paying helps you decide whether to downgrade, cancel, or switch to the free tier. Here are the current monthly and annual plans available:

If you rarely use Transkriptor, the free plan covers your needs. If you transcribe weekly and use under 300 minutes monthly, AED 49.99 covers that workload. Cancel anything beyond your actual usage.

Will you get a refund when you cancel

Refund eligibility depends on which purchase method you used and how long you've had the subscription active. Stopee breaks down your options below.

Web purchases: the 14-day cooling-off rule

If you bought your subscription directly on Transkriptor's website within the last 14 days and haven't started transcribing, you qualify for a full refund under UAE Consumer Protection Law. Submit your cancellation and request a refund in the same email to support. Transkriptor processes the refund within 7 working days of your cancellation request.

If you have started using the service, you may still request a partial refund covering unused minutes or the portion of your billing cycle remaining. Include your original purchase date, account email, and current usage in your request.

App store purchases: apple's refund policy

Apple rarely issues refunds for subscriptions once your free trial ends or after you've used the service. However, you can request a one-time refund exception by contacting Apple Support directly within 14 days of purchase. Visit https://support.apple.com/en-ae/HT202039, select "Report an issue," and explain why you deserve a refund. Approval is not guaranteed.

Google play purchases: google's refund window

Google Play allows refunds within 48 hours of purchase, no questions asked. After 48 hours, you must contact Google Play support and explain your reason (e.g., accidental purchase, billing error). Refunds take 5-10 business days to appear. Visit https://support.google.com/googleplay/answer/7018481?hl=en to start a refund request.

Warning: If you cancelled your App Store or Google Play subscription but forget to request a refund within Apple or Google's windows, those companies will not honour your refund request later. Stopee strongly advises cancelling and requesting a refund in the same action.

Common mistakes people make when cancelling

Cancellation seems simple, but small errors cost you money and frustration. Protect yourself by avoiding these traps:

Mistake 1: cancelling the app instead of the subscription

Deleting the Transkriptor app from your phone does not cancel your subscription. Your payment method still gets charged every month. Always cancel the subscription itself through Settings, Billing, or your app store account before uninstalling the app.

Mistake 2: missing the 14-day refund window

The 14-day cooling-off period is strict. If you wait 15 days or longer, you lose the right to a full refund (unless you have active complaints with the UAE consumer authority). Mark your purchase date in your calendar and cancel within two weeks if you want money back.

Mistake 3: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund. When you downgrade to the Free plan or cancel via App Store or Google Play, you must separately email support@transkriptor.com and request a refund with your cancellation confirmation attached. Transkriptor won't assume you want money back.

Mistake 4: forgetting to check for confirmation emails

After cancelling on the web or through your app store, check your spam folder for confirmation. If you don't receive an email within 24 hours, your cancellation may not have processed. Log back in and verify your plan shows "Free" before trusting that the cancellation worked.

Mistake 5: not saving your cancellation evidence

Screenshot your Settings page showing the Free plan active, save the cancellation email, and keep your app store receipt. If Transkriptor disputes your cancellation later or charges you again, you need proof that you completed the process correctly.

Your cancellation checklist for transkriptor

Use this step-by-step checklist to ensure you cancel without errors:

1. Note today's date and your subscription purchase date (calculate days remaining in the 14-day window)
2. Log into your Transkriptor account and confirm your current plan and next billing date
3. Choose your cancellation method:
   • Web: Settings → Billing → Change Plan to Free
   • iOS: App Store → Subscriptions → Transkriptor → Cancel
   • Android: Google Play → Subscriptions → Transkriptor → Cancel
4. Complete the cancellation and wait for the confirmation screen
5. Take a screenshot of the confirmation or success page
6. Check your email (including spam folder) within 24 hours for Transkriptor's cancellation confirmation
7. If eligible for a refund (within 14 days, service not started), email support@transkriptor.com with your cancellation confirmation attached and write: "I request a refund for my Transkriptor subscription cancelled on [date]."
8. Monitor your bank account for the refund to appear within 7 working days (web) or 5-10 business days (app stores)
9. If no refund appears, escalate to your bank's dispute team and file a complaint with the UAE General Authority for Consumer Protection (GACP)
10. Delete the Transkriptor app from your phone only after confirming the subscription no longer appears in your settings

When to cancel vs. when to keep transkriptor

Before you cancel, ask yourself whether downgrading to the free plan might work instead. Here's how to decide:

Keep transkriptor if

You transcribe more than 90 minutes of audio or video monthly, need fast turnaround times, work in multiple languages regularly, or use the in-browser editor daily. The paid plans offer genuine value if they match your real usage. Downgrade to the Free tier if you're only using a fraction of your paid minutes.

Cancel transkriptor completely if

You've finished a project and no longer need transcription, found a cheaper alternative that works better, or realised you're not using it at all. Cancelling eliminates monthly charges and frees your budget for tools you actually use. The free plan remains available if you change your mind later.

How stopee helps you cancel with confidence

Stopee is a consumer advocacy platform dedicated to helping people like you navigate subscription cancellations, recover lost money, and stand up to unfair billing practices. When you cancel Transkriptor using Stopee's guidance, you get step-by-step instructions, protection against dark patterns, and knowledge of your consumer rights in the UAE.

Stopee has helped thousands of consumers cancel unwanted subscriptions, request refunds they deserved, and avoid repeat charges. Whether you're cancelling for the first time or fighting a company that ignored your cancellation request, Stopee provides the clarity, confidence, and legal backing you need.

Your cancellation matters, and you shouldn't navigate it alone. At Stopee, we believe every consumer deserves straightforward cancellation options and refunds when the law requires them. Start your cancellation today with Stopee at your side, and join the thousands of empowered consumers who've taken control of their subscriptions and their wallets.