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Cancel Mytime Rewards: The Right Way
How to cancel my time rewards: your complete guide for UAE members
What is my time rewards and should you cancel?
My Time Rewards is a subscription-based loyalty programme designed to reward frequent transport users with cashback, exclusive discounts and partner benefits. You get a 30-day free trial when you sign up, then move to paid membership if you don't cancel before the trial ends.
Who this service suits
The programme works best for people who use transport services regularly and want to accumulate cashback on bookings. If you travel frequently and use participating transport providers, the rewards add up. However, if your travel patterns have changed or you're not seeing regular cashback returns, cancelling makes financial sense.
My Time Rewards is primarily UK-focused, and UAE-specific pricing and availability remain unclear in current sources. Before deciding to stay or cancel, compare what you're actually earning against what you're paying each month.
Signs you should cancel
You should consider cancelling if: you rarely use transport services anymore; the cashback doesn't cover your membership fee; you've found better loyalty programmes elsewhere; or you're being charged without actively using your account. At Stopee, we help thousands of consumers recognise when a subscription no longer delivers value.
Your consumer rights in the united arab emirates
Understanding your legal protections as a UAE consumer gives you negotiating power when you cancel.
What UAE consumer law says about cancellations
UAE consumer protection law, enforced through the Ministry of Economy and local trading authorities, gives you strong rights around misleading advertising and unauthorised charges. While a formal 14-day cooling-off period isn't automatically guaranteed for all digital services under UAE law (unlike EU rules), you have the right to dispute charges you didn't authorise.
If My Time Rewards charged you during your free trial without your explicit consent, or if renewal happened after you attempted cancellation, you can escalate to your bank or card provider immediately. Many card issuers will reverse charges if you report them within 90 days.
Escalation steps if the company refuses to cancel
If My Time Rewards doesn't honour your cancellation request within 7 days, document everything: screenshots of your cancellation request, email confirmations, bank statements showing the charges, and any customer service responses. Contact your bank's dispute team and file a formal complaint with the Ministry of Economy or your local emirate's consumer authority. Keep copies of all correspondence. Stopee recommends preserving this evidence throughout the process, as it strengthens your case significantly.
How to cancel my time rewards in four ways
You have multiple cancellation options, each suited to different preferences and circumstances.
Cancel online via your account (fastest method)
Logging into your account and cancelling directly is the quickest route and gives you immediate confirmation.
- Visit the official My Time Rewards website at mytimerewards.co.uk
- Use your registered email and password to log in
- Navigate to your Profile section
- Look for "Account Settings" or "My Profile" in the top menu
- Find and select the cancellation option
- This should be labelled "Cancel Membership", "End Subscription" or similar
- Confirm your cancellation
- The system will ask you to confirm; review any final messages about what happens next
- Save your confirmation screen or download a cancellation receipt
- Pro tip: Take a screenshot of the final confirmation page showing the date and time of cancellation
Warning: Some services show you "pause" instead of "cancel" options. Make sure you select permanent cancellation, not a pause or suspension, unless you plan to return.
Cancel by email (leaves a paper trail)
Email cancellation creates a documented record, which is valuable if disputes arise later.
- Open your email client and draft a new message to customerservice@mytimerewards.co.uk
- Include in the subject line: "Account Cancellation Request"
- In the body, write clearly:
- Your full name as registered with the account
- Your email address linked to the account
- Your account number or username (if you have it)
- A clear statement: "I request the immediate cancellation of my My Time Rewards membership, effective today"
- Today's date
- Your contact number for confirmation
- Send the email and check your inbox for a reply within 24-48 hours
- Pro tip: Use your email account's read-receipt feature if available
- Save this email and any response in a dedicated folder for your records
Warning: Never rely on email cancellation alone if you haven't heard back within 48 hours. Follow up with a phone call or use another method to ensure your request is processed.
Cancel by phone (immediate confirmation)
Calling customer service lets you speak to someone directly and get instant confirmation of your cancellation.
- Dial 0800 731 9936 (free from UK landlines and mobiles)
- Note: this is a UK number; if you're in the UAE, check whether international dialling is included in your plan
- Call during available hours: Monday to Friday, 8 am to 8 pm, or Saturday 9 am to 4 pm (closed on UK bank holidays)
- Account for the time difference between UAE and UK time
- When connected, tell the representative: "I want to cancel my My Time Rewards membership immediately"
- Provide your account details when asked:
- Your registered email or account number
- Your name as it appears on the account
- Confirmation of your payment method (last 4 digits of card, for example)
- Ask the representative to email you a cancellation confirmation
- Pro tip: Note the representative's name and reference number they provide
- Hang up only after you have written confirmation via email
Cancel by post (formal and documented)
Cancellation by post is the most formal method and leaves no room for miscommunication.
- Write a cancellation letter on plain paper or your own letterhead that includes:
- Today's date
- Your full name (as registered)
- Your account email and account number (if you have it)
- A clear statement: "I hereby request the immediate cancellation of my My Time Rewards membership. Please confirm this cancellation in writing within 7 days."
- Your contact email and phone number
- Your signature
- Make two copies of this letter
- Send via registered post or courier to the My Time Rewards address (see the Address section at the end of this guide)
- Registered post gives you proof of delivery
- Keep one copy and your proof of postage receipt in your records
- Follow up with an email to customerservice@mytimerewards.co.uk referencing your posted letter within 3-5 days
Pro tip: Combine post and email for maximum certainty; it costs little and removes any excuse the company might use later.
What happens after you cancel your membership
Knowing what to expect after cancellation helps you plan and spot any errors.
Your access and active benefits
When you cancel, your membership doesn't end immediately if you've paid for a period upfront. You'll retain access and rewards until the end of the billing period you've already paid for. For example, if you paid for a monthly membership on the 1st and cancel on the 15th, you keep full benefits until the 1st of the next month.
After that final date passes, your membership access stops completely. You won't be able to log in, earn cashback, or use partner discounts. Stopee recommends using any remaining credits or rewards before your access expires.
Future billing and account data
Cancellation stops all future subscription renewals immediately. Your card or payment method won't be charged again after your current paid period ends. My Time Rewards retains your account data in line with its privacy policy, typically for record-keeping and compliance purposes.
If you want your personal data deleted, submit a separate request to customerservice@mytimerewards.co.uk with "Data Deletion Request" in the subject line. Under general data protection principles, companies should honour this within 30 days, though some data may be kept for legal reasons.
Will you get a refund when you cancel?
Refund eligibility depends on when you cancel and your service's specific policy.
During the 30-day free trial
If you cancel within the 30-day free trial period, you should not be charged at all. The trial is designed to let you try the service cost-free. Verify the exact trial end date in your account before the date passes; don't rely on memory. If you were charged during a trial period you cancelled before the end date, contact customer service immediately and request a reversal.
Keep your cancellation confirmation date and your first billing date in writing. If the company charged you despite a valid trial cancellation, dispute the charge through your bank.
Refunds after the trial period ends
Once your paid subscription begins, refunds become discretionary rather than automatic. My Time Rewards may offer refunds in specific circumstances: if you were charged by mistake, if the service was unavailable, or if you had a technical issue preventing you from cancelling earlier. These refunds are not guaranteed and depend on the company's policy and your individual circumstances.
Important: No UAE-specific statutory 14-day refund right has been identified for digital loyalty services like My Time Rewards. This means the company's own terms set the rules unless local consumer law says otherwise. Always read the service's refund policy in the terms and conditions.
If you believe you were wrongly charged
Act quickly if you spot unauthorised or erroneous charges. Gather all evidence immediately: copies of emails, screenshots of your account, bank statements showing the charges, and any cancellation confirmations you received. Contact customer service within 7 days and explain the situation clearly. If they don't respond or refuse to refund, escalate to your bank's dispute team and file a complaint with your local consumer authority. Stopee has helped countless consumers recover wrongly taken funds by maintaining clear records and acting within statutory timeframes.
My time rewards pricing and trial terms
Understanding the cost and trial structure helps you decide whether cancellation is right for you.
| Plan | Price (AED) | Trial period | Best for |
|---|---|---|---|
| My Time Rewards Membership | Contact service | 30 days free | Frequent transport users wanting cashback |
| Exact UAE pricing | Not published in available sources | Confirm on website or by phone | Contact customerservice@mytimerewards.co.uk for local AED rates |
My Time Rewards does not publish AED pricing for UAE members in current public information. To find out what you're paying or would pay, contact the company directly. The 30-day free trial is clearly advertised, but confirm the exact start and end dates of your trial in your account to avoid unexpected charges.
Common mistakes to avoid when cancelling
Cancelling feels stressful, especially when you're worried about being charged after you've quit. Here's how to sidestep the traps.
Mistake 1: confusing "pause" with "cancel"
Some apps and websites offer a "pause subscription" button that looks similar to a cancel button. Pausing temporarily stops charges but leaves your subscription active and ready to restart automatically. If you want out permanently, select "cancel" or "end membership" explicitly. Read the confirmation message carefully; it should say "cancelled" or "ended", not "paused" or "suspended".
Mistake 2: forgetting to track the trial end date
If you sign up for a 30-day trial and forget when day 30 is, you'll wake up to a charge. Mark the trial end date on your calendar the day you sign up. Set a phone reminder for 2-3 days before the trial ends. This gives you a buffer to cancel before the first charge hits.
Mistake 3: not saving cancellation confirmation
After you cancel, the company might later claim you never asked them to stop. Capture proof: take a screenshot of the online confirmation, save the email confirmation, note the date and time you called and the representative's name. Store these in a dedicated folder or email yourself copies. If a dispute arises months later, you'll have the evidence you need.
Mistake 4: cancelling online but assuming it's done without follow-up
Online cancellation sometimes glitches or doesn't process. Wait 48 hours after cancelling online, then log back into your account and check your status. If it still shows "active" or "paid member", contact customer service by email or phone to confirm. Don't assume silence means success.
Mistake 5: ignoring mysterious charges after cancellation
If you see another charge after you cancelled, address it immediately. Don't wait or hope it resolves itself. Contact My Time Rewards within 7 days and ask for an explanation. If they don't respond or deny responsibility, file a dispute with your bank. The sooner you act, the better your chance of recovery.
Checklist before you cancel my time rewards
Run through this list before you hit cancel to avoid regret or missed steps.
- Write down today's date and your trial or billing end date
- Log into your account and check your current balance, any unused credits, or pending cashback rewards
- Review your last 3 months of charges to confirm what you've been paying
- Decide which cancellation method you'll use (online is fastest; email or post leaves a clearer trail)
- If cancelling online, have a camera or screenshot tool ready to capture the final confirmation
- If cancelling by email or phone, prepare your account details beforehand (email, account number, name)
- For email, draft your message in a document first so you don't miss any details
- Confirm you're contacting the right email address or phone number (never use numbers from a Google search; verify on the official website)
- Set a calendar reminder to follow up within 48 hours if you haven't received confirmation
- Plan to check your next bank statement to confirm no further charges appear
What customers say about my time rewards
Real experiences from other users can help you understand the service quality and cancellation experience.
Positive feedback
Satisfied members report receiving cashback reliably and on time, attractive welcome bonuses, and meaningful discounts from partner transport providers. Some users praise responsive customer service that resolves issues promptly. These positive reviews suggest that if the service works for your travel habits, the rewards are real and the company engages fairly with members who stay.
Areas of concern
Some users report difficulty reaching customer service or experiencing delays in cancellation processing. A few mention that cashback felt lower than advertised or that partner discounts weren't always available in their region. These reviews highlight why cancellation is sometimes necessary: the service might not suit everyone's circumstances, and responsiveness can vary. Stopee recommends taking these patterns seriously when you're deciding whether to stay or leave.
Cancellation experience feedback
Users who cancelled report mixed experiences: some cancelled online with immediate confirmation, while others had to follow up multiple times via email or phone. The consensus is that documented cancellation (email or post) is safer than relying on online forms alone, especially if the company is slow to confirm.
Cancellation address and contact information
Use these details to reach My Time Rewards by any method you choose.
customerservice@mytimerewards.co.uk
Phone
0800 731 9936 (UK free number)
Monday to Friday: 8 am to 8 pm
Saturday: 9 am to 4 pm
Closed on UK bank holidays
Postal address
My Time Rewards
Customer Service Team
(Full UK postal address to be confirmed via official website or by calling the number above)
When writing by post, always request a written cancellation confirmation in return and send via registered post or tracked courier so you have proof of delivery.
Your next step: cancel with confidence
You now have everything you need to cancel My Time Rewards smoothly and protect yourself. Choose the cancellation method that suits you best: online if you need speed, email if you want a documented trail, phone if you prefer personal confirmation, or post for maximum formality. Capture proof of your cancellation, monitor your account and bank statement for 30 days afterward, and don't hesitate to escalate to your bank or local consumer authority if charges persist after cancellation.
Whether you're cancelling because the service no longer fits your needs or because you've found better value elsewhere, you have clear legal protections in the UAE. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover wrongly charged funds. Use the tools and knowledge in this guide, stay organised, and trust your decision to move on. If My Time Rewards makes cancellation difficult, document everything and remember that your bank and consumer authority have your back.