Manage Glam Up

How to cancel glam up and stop unwanted charges

What is glam up and why you might want to cancel

Glam Up is a mobile application that uses artificial intelligence to analyse your facial features and provide personalised beauty recommendations, including colour season advice and "glow up" guides. The app operates on a freemium model, meaning basic features are free, but you unlock advanced analysis and detailed recommendations by purchasing one of several in-app subscription tiers. If you've signed up for a paid tier and now want to stop paying, Stopee is here to walk you through every step of the cancellation process.

Many Australian users find themselves frustrated with Glam Up because the genuinely useful features sit behind paywalls, unexpected renewal charges hit their bank account, and the overall value doesn't match the subscription cost. Before you cancel, it's worth understanding exactly how the app charges you and what your legal rights are under Australian Consumer Law.

The freemium trap and hidden costs

Glam Up's business model relies on offering you a taste of the app for free, then pushing you towards paid tiers when you want results. The initial scanning and basic features may not deliver what you need without payment, which is why many users quickly upgrade and then feel locked in. Stopee recommends you track your spending on in-app purchases across all apps-they add up fast and are easy to forget about once set to auto-renew.

Why people cancel glam up

Common reasons for cancellation include: unexpected recurring charges appearing on your credit card or bank statement; discovering that paid features don't deliver the promised results; realising you don't use the app regularly enough to justify the subscription; or finding cheaper or better alternatives. Whatever your reason, you have the right to cancel, and Stopee will show you how.

Your rights when cancelling a digital subscription in australia

Australian Consumer Law and the Competition and Consumer Act 2010 protect you when you purchase digital services, including in-app subscriptions.

What australian consumer law says about cancellation

Under Australian Consumer Law, you have the right to cancel a subscription within 14 days of purchase if you change your mind. This cooling-off period applies to digital purchases, though the service provider may charge a reasonable fee if you've already used the service during that period. After the 14-day window, you can still cancel at any time, but you won't automatically receive a refund unless the service fails to meet the consumer guarantees-for example, if it's not fit for purpose, not of acceptable quality, or doesn't match the description provided at sale.

The Australian Consumer and Competition Commission (ACCC) enforces these protections. If Glam Up refuses to acknowledge your cancellation or disputes a refund claim, you can lodge a complaint with the ACCC, and they have the power to investigate and take enforcement action.

What to keep as evidence

Always preserve proof of your purchase: screenshots of the transaction email, bank or credit card statements showing the charge, receipts from the App Store or Google Play, and any in-app purchase confirmation messages. Stopee advises keeping these records for at least 12 months, as they form your evidence if a dispute arises later.

How glam up subscriptions are billed and renewed

Understanding the billing cycle is essential before you cancel, because the timing of your cancellation determines whether you're charged again.

The automatic renewal cycle

Glam Up subscriptions renew automatically on a schedule you agreed to at purchase-typically monthly or annually, depending on the tier you chose. The app will charge your payment method (credit card, debit card, or payment platform account) on or around the renewal date unless you cancel before that date. This is standard practice across subscription apps, and the app's terms of service spell out the renewal frequency, though many users skim past that detail at purchase.

Billing platform and payment rules

Because Glam Up is distributed via the Apple App Store (iOS) or Google Play (Android), those platforms handle the payment processing and billing on the developer's behalf. This matters because the refund rules are governed partly by the app developer's terms and partly by the store's policies. Apple and Google both allow cancellation directly through your device settings, which is usually faster than contacting Glam Up support directly. Stopee recommends checking which platform you bought from first, as the cancellation method differs slightly.

Step-by-step: how to cancel glam up

Your cancellation method depends on which device and app store you use, but the principle is the same-you must unsubscribe before your next renewal date to avoid being charged.

Cancel glam up on iPhone (Apple app store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Glam Up in the list.
5. Tap Cancel Subscription (or Turn Off Automatic Renewal if that option appears).
6. Follow the on-screen prompts to confirm cancellation.
   • Apple may offer you a discount to stay subscribed-this is optional. Decline if you're certain you want to cancel.
7. You'll receive a confirmation message. Take a screenshot of this confirmation and save it.

Pro tip: After cancellation, you'll retain access to Glam Up until the end of your current billing period. For example, if you cancel mid-month on a monthly plan, you can still use the app until the 30th of that month. You won't be charged when that date arrives.

Cancel glam up on android (Google play)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find Glam Up and tap it.
5. Tap Cancel subscription.
   • Google will ask why you're cancelling. You can skip this or provide feedback-it's optional.
6. Confirm your cancellation by tapping Cancel subscription again on the pop-up.
7. Screenshot the confirmation page for your records.

Warning: Do not confuse "Cancel subscription" with "Uninstall app." Uninstalling the app does not cancel your subscription-you must complete the steps above. Many users make this mistake and are surprised by charges weeks later.

Cancel by contacting glam up directly

If you prefer to cancel by post (the method recommended in Glam Up's terms), follow these steps:

1. Write a formal letter on plain paper, handwritten or typed, stating:
   • Your full name
   • Your account or reference number (find this on your receipt or in the app settings)
   • Your email address and phone number
   • The date you want the subscription to cancel (typically immediately)
   • A brief reason for cancellation (optional, but helpful)
   • A request for written confirmation of cancellation within 14 days
2. Sign the letter.
3. Make a photocopy of the letter for your records.
4. Send the original via registered post to Glam Up's postal address (check their website or your receipt for the current address; if unavailable, contact support for it).
5. Keep the registered post receipt and tracking number.
6. Follow up by email or phone within 5 business days if you haven't received a written acknowledgement.

Pro tip: Registered post provides proof of delivery, which is crucial if a dispute arises later. Standard postage leaves you without evidence that Glam Up received your letter. The small cost of registered post is worth the protection.

What happens after you cancel glam up

Cancellation doesn't end your access immediately, and understanding the transition period helps you avoid confusion and unwanted charges.

Your grace period and access

Once you cancel via the App Store or Google Play, your subscription enters a grace period running until the end of your current billing cycle. For instance, if you pay $9.99 monthly and cancel on the 15th of the month, you retain full access to all paid features until the 30th (or end of month). On the 1st of the next month, your access reverts to the free tier, and you won't be charged.

If you cancel by post, the grace period begins when Glam Up receives and processes your cancellation letter, which may take several business days. This is why following up by phone or email is important-it accelerates the processing.

After your access ends

When your paid subscription expires, Glam Up will downgrade your account to the free version. You'll lose access to premium features, but your profile and any saved data may remain in the app (this depends on Glam Up's data retention policy; check their privacy policy for specifics). You can reinstall or log back in at any time without incurring charges, as long as you don't purchase a new subscription.

Refund options and when you can claim one

Whether you qualify for a refund depends on when you cancel and the reason for your request.

Within 14 days of purchase

If you cancel within 14 days of your initial subscription purchase, you can request a refund under the Australian Consumer Law cooling-off period. Contact Apple, Google, or Glam Up (depending on your preferred channel) and cite the 14-day right to cancel. Most providers honour this without question, though they may deduct a small processing fee if you've already used the service extensively.

After 14 days: fit for purpose and quality guarantees

After the 14-day window, you can still request a refund if Glam Up fails to meet the Australian Consumer Guarantees. These guarantees state that a digital service must be:

• Of acceptable quality (fit for its purpose and safe to use)
• Fit for a specific purpose you declared at purchase
• As described at the time of sale

If the app consistently crashes, doesn't deliver the promised analysis, or misleads you about what features are included without paying, it breaches these guarantees. In that case, you can pursue a refund through the ACCC if the provider refuses. Stopee recommends documenting the problem with screenshots and dated notes so you have clear evidence to present.

Refund requests through the app platforms

Apple and Google both allow in-app purchase refunds within 48 hours of the charge, and sometimes longer if you have a legitimate complaint. Submit your refund request directly through the App Store or Google Play under your order history. State the reason clearly-for example, "Service did not meet advertised standard" or "Charged in error"-and include dates. Most requests are processed within 5 to 10 business days.

Pro tip: If your first refund request is denied, appeal it. Platforms often reverse their decision on a second submission, especially if you cite consumer law protections or explain that the service failed to meet quality standards.

Common mistakes to avoid when cancelling glam up

Many Australians accidentally leave their subscriptions active or lose evidence needed for refund disputes because they skip small but critical steps during cancellation.

Uninstalling the app instead of cancelling the subscription

This is the most common mistake. Deleting the Glam Up app from your phone does not cancel your subscription-your card will still be charged on the renewal date. You must cancel through Settings (iPhone) or Google Play (Android) or by written post before removing the app.

Not screenshotting the confirmation

After you cancel, take a screenshot of the confirmation message or email. If Glam Up later denies that you cancelled and charges you again, that screenshot is your proof. Stopee has seen countless cases where users had to escalate to the ACCC because they lacked evidence of a cancellation request.

Cancelling during a trial period without checking the renewal date

If you subscribed to a free or discounted trial, make sure you know when the paid charges begin. Many trials convert to full price automatically after 7 or 30 days. If you don't cancel before that date, you'll be charged. Set a reminder on your phone a few days before the trial ends.

Ignoring charges after cancellation

If you see a charge on your statement after you cancelled, don't ignore it. Contact the app platform's support team within 30 days and dispute the charge. If they won't refund it, escalate to your bank or credit card issuer and request a chargeback. Most financial institutions will reverse the charge if you provide evidence of the cancellation and the erroneous billing.

Pricing breakdown and what you're paying for

Understanding the cost of each Glam Up tier helps you decide whether to cancel now or downgrade to the free version first.

If you're on an annual plan and cancel after the 14-day window, you may be entitled to a pro-rata refund for unused months. For example, if you paid $79.99 for a year's Standard access and cancel after 6 months, you could claim a refund for the remaining 6 months (approximately $40). Request this refund explicitly when you contact the platform or Glam Up support.

Refunds, disputes, and when to escalate to the ACCC

If Glam Up or the app platform refuses your refund request, you have formal avenues to pursue the matter.

Step one: request a written explanation

When a refund is denied, ask the company to provide a written explanation of why they've rejected your claim. This forces them to state their reasoning, which often reveals errors or overreach. Reply in writing (email is fine) citing the relevant Australian Consumer Law sections and asking them to reconsider.

Step two: lodge a complaint with the ACCC

If the company refuses or ignores your follow-up request, lodge a formal complaint with the Australian Consumer and Competition Commission. Visit the ACCC website (accc.gov.au) and use their complaint portal. Provide all supporting documents: receipts, screenshots of cancellation confirmations, emails exchanged with Glam Up or the app platform, and bank statements showing the charges. The ACCC has the authority to compel businesses to refund consumers and can impose penalties for breaches of the Australian Consumer Law.

Stopee recommends this route if you're owed more than $100, as the effort is justified by the amount at stake and the clear legal protections available to you.

Step three: chargeback through your bank

As a final resort, contact your bank or credit card issuer and request a chargeback. This reverses the payment and forces Glam Up to dispute the reversal or accept the loss. Banks usually side with consumers in chargeback disputes involving digital subscriptions when the consumer provides evidence of cancellation. Your bank can process a chargeback up to 120 days after the charge (some cards allow longer).

How to decide: should you cancel or keep glam up

Before you commit to cancellation, weigh the value against the cost.

If you're on the fence, try downgrading to the free tier instead of cancelling entirely. This keeps your profile and data intact while you stop paying. You can always resubscribe later if you change your mind.

Essential checklist before and after cancellation

Use this checklist to confirm you've completed every step and protected yourself from future charges or disputes.

• [ ] Identify which app platform you used (Apple App Store or Google Play)
• [ ] Note your subscription tier and renewal date (check your latest receipt or in-app settings)
• [ ] If within 14 days of purchase and you want a refund, prepare your refund request now
• [ ] If cancelling via post, draft and sign your cancellation letter
• [ ] Complete the cancellation through Settings/Subscriptions (iPhone) or Google Play (Android)
• [ ] Take a screenshot of the cancellation confirmation
• [ ] Email that screenshot to yourself for backup storage
• [ ] Note the date and time of cancellation
• [ ] Check your next billing statement to confirm no charge appears
• [ ] If a charge does appear, dispute it within 30 days via the app platform or your bank
• [ ] Keep all receipts and screenshots for 12 months
• [ ] If a dispute arises, escalate to the ACCC with documentation

User reviews and why people leave glam up

Across app review platforms and consumer forums, Glam Up users consistently report frustrations that drive cancellations.

Top complaints

The most frequent criticisms are: the app's core features require paid subscription; the analysis is generic and not worth the price; the app crashes or glitches frequently; colour recommendations don't match personal style preferences; and unexpected charges appear on bank statements after initial signup. Several reviewers describe the app as a "paywall disguised as a free app," which perfectly captures the freemium frustration many Australian users experience.

Why these complaints matter to your cancellation

If you're cancelling because Glam Up failed to deliver quality or caused unexpected charges, you have strong grounds for a refund under Australian Consumer Law. Document your complaints (ideally with screenshots of crashes, error messages, or generic results) and reference them in any refund request or ACCC complaint. This transforms your cancellation from a preference into a consumer protection issue, which regulators take seriously.

Escaping the automatic renewal trap: your final steps

Automatic renewal subscriptions are legal in Australia, but the law requires clear disclosure at the point of purchase and simple cancellation mechanisms. Unfortunately, many apps bury these details, which is why so many users end up paying for services they've forgotten about.

Stopee advises all Australians to audit their subscriptions every three months. Check your bank statements for recurring charges you don't recognise, review your app subscriptions in Settings or Google Play, and cancel anything you're not actively using. It takes 10 minutes and often reveals forgotten subscriptions that are silently draining your account.

If you've decided to cancel Glam Up, you now have everything you need: the step-by-step process for your device, your legal rights under Australian Consumer Law, and strategies for securing a refund if the service failed to meet quality standards. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds, and we're confident the information above will guide you through a smooth cancellation without surprises or lost money. Follow the checklist, keep your evidence, and don't hesitate to escalate to the ACCC if Glam Up refuses to cooperate-that's exactly what the regulator is there for.

Contact details for glam up cancellation by post

If you prefer to cancel by registered post, send your signed cancellation letter to the address listed in your Glam Up account settings or on your purchase receipt. If the address is not available there, contact Glam Up support via email or in-app messaging to request the official cancellation address before sending your letter. Include all required information outlined in the step-by-step cancellation guide above, and retain your registered post receipt and a photocopy of your letter for your records.

Stopee recommends following up by phone or email within 5 business days of posting to confirm receipt and processing status. This accelerates your cancellation and ensures you don't face further charges while your letter is in transit.