Manage Shopback

How to cancel ShopBack in australia and avoid automatic renewal charges

What ShopBack is and why you might want to cancel

ShopBack is a cashback and rewards platform that tracks your purchases with participating retailers and returns a portion of the merchant commission to you as cashback. The service offers a free tier, but also sells a paid membership called ShopBack Plus that promises higher cashback rates, exclusive monthly deals, and a recurring gift-card discount.

You might decide to cancel ShopBack Plus because the monthly fee no longer represents value for your shopping habits, the cashback tracking isn't meeting your expectations, or you simply want to stop automatic renewal charges. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and ensure you understand your rights under Australian Consumer Law.

How ShopBack plus works and when fees are charged

ShopBack Plus is an auto-renewing membership. When you sign up, you choose a billing frequency: monthly at A$4.99, six-monthly at A$27.99, or annually at A$44.99. ShopBack charges the fee in advance on your billing anniversary - the date you originally subscribed - and continues to charge you automatically each cycle unless you cancel.

The company states in its terms that the fee is non-refundable once paid. However, this statement is not absolute under Australian law, as you will see below. ShopBack may draw the renewal fee from a linked payment method or deduct it from your cashback balance, so it is critical that you know which payment source will be used and when the charge will occur.

Common reasons stopee users cancel ShopBack plus

Stopee has helped thousands of consumers understand their options with subscription services. The most common reasons users cancel ShopBack Plus are:

• Cashback is not tracking correctly on purchases, leaving them out of pocket.
• The monthly fee is being charged from their cashback balance, reducing the actual benefit.
• They are not using the service frequently enough to justify the cost.
• Promotional Gift Card credits arrive late or do not arrive at all.
• They received an unexpected charge due to auto-renewal and want to prevent future charges.

ShopBack plus pricing and billing cycles

ShopBack publishes pricing on its membership pages, but the exact fee may vary by region and promotional period. The table below shows the observed pricing in Australian dollars as of recent community reports.

Pro tip: If you are on an annual plan and decide to cancel, you may have a longer wait until the renewal date. Make a note of your billing anniversary now so you can plan your cancellation timing to avoid an unexpected charge.

Should you cancel ShopBack plus or keep it

Before you cancel, ask yourself whether the service still adds value to your shopping life. Stopee recommends reviewing your usage and cashback earnings from the past three months.

Reasons to keep ShopBack plus

You might keep ShopBack Plus if you shop regularly at participating retailers, you are tracking genuine cashback earnings each month, the monthly fee is less than 5 per cent of your monthly cashback, you use the Plus Day sales, or you value the Gift Card discount. Many users find that a single well-timed cashback win (for example, a large electronics purchase on a promotion) pays for several months of membership.

Reasons to cancel ShopBack plus

You should seriously consider cancelling if the monthly fee is deducted from your cashback balance rather than a separate payment method, you have not earned cashback in the past two billing cycles, cashback is not tracking correctly on your purchases, the membership renewal date is approaching and you have not used the service in 30 days, or you are no longer comfortable with ShopBack's data practices.

Warning: If you cancel ShopBack Plus, you do not lose your free ShopBack account. You will simply revert to the free tier, which still offers cashback (albeit at lower rates) with participating retailers.

How to cancel ShopBack in australia step by step

ShopBack offers an online cancellation process via your account settings. The process is straightforward when you follow these steps carefully.

Online cancellation via ShopBack account settings

This is the fastest and most direct method to cancel your ShopBack Plus membership.

1. Visit the ShopBack website or open the ShopBack app on your mobile device.
   • If using the website, go to support.shopback.com.au or log in at the main ShopBack homepage.
   • If using the app, ensure you are on the latest version (update via your device's app store if needed).
2. Log in with your email address and password.
   • If you have two-factor authentication enabled, you will need to verify your identity using the second factor (SMS code, authenticator app, or email confirmation).
3. Navigate to your account settings or profile menu.
   • On the website, select the account icon in the top-right corner, then choose "Account" or "Settings".
   • On the app, tap the profile icon at the bottom of the screen, then select "Account Settings".
4. Look for the membership or subscription section.
   • You will see a section labelled "ShopBack Plus" or "Memberships" or "Login & Security".
   • Click or tap on the ShopBack Plus option to view your current plan details.
5. Select the cancel or downgrade option.
   • You will see a button or link to "Cancel membership", "Downgrade", "Delete subscription", or "End ShopBack Plus".
   • Click or tap this option.
6. Confirm your cancellation and provide feedback (optional).
   • ShopBack may ask you why you are cancelling. You can choose to answer or skip this step.
   • Review the cancellation summary to confirm the date your membership will end.
   • Click "Confirm cancellation" or "Yes, cancel my membership".
7. Check your email for a cancellation confirmation.
   • Within a few minutes, you should receive a confirmation email from ShopBack at the email address linked to your account.
   • Save this email as proof of cancellation in case you are charged again.

Pro tip: If you are unable to find the cancellation button in your account settings, try logging out completely, clearing your browser cache, and logging back in. Sometimes the interface does not render correctly on first load.

Contacting ShopBack support if you cannot cancel online

If the online cancellation option is unavailable or you encounter an error, you can contact ShopBack support directly to request cancellation.

1. Visit the ShopBack support centre at support.shopback.com.au.
2. Use the search bar to find "cancel membership" or "cancel Plus".
3. Select the relevant help article, which will contain contact options.
4. Choose your preferred contact method:
   • Live chat (fastest, typically available during business hours).
   • Email support (send a clear cancellation request with your account email address).
   • Contact form on the support website (allow 2-3 business days for a response).
5. Provide your account email address and request immediate cancellation of your ShopBack Plus membership.
   • Include the date you wish the cancellation to take effect (ideally immediately or before your next billing date).
   • Ask for written confirmation of the cancellation.
6. Keep a copy of your support request or email confirmation.

Warning: Do not assume your cancellation is complete until you receive written confirmation from ShopBack. If you do not hear back within 2 business days, send a follow-up message or try contacting via a different channel.

What happens after you cancel ShopBack plus

Cancellation is a moment of transition, and knowing what to expect next will help you avoid surprises. Stopee wants to ensure you understand exactly what changes when your Plus membership ends.

Timing of cancellation and when your access ends

When you cancel ShopBack Plus online, the system will confirm whether your cancellation takes effect immediately or at the end of your current billing cycle. Most cancellations end your membership at the next scheduled billing date, meaning you will retain access to Plus benefits (higher cashback rates, Gift Card discount, Plus Day access) until that date. You will not be charged again after that date.

In some cases, ShopBack allows immediate cancellation, and your Plus membership ends on the same day. Your account will revert to the free ShopBack tier.

Reverting to free ShopBack and cashback tracking

After cancellation, you will keep your ShopBack account and your existing cashback balance. You simply lose access to Plus-specific benefits (higher cashback percentages, exclusive deals, monthly Gift Card discounts). Cashback earned before cancellation remains in your account and can be withdrawn or used to make purchases.

You can continue using the free ShopBack service to earn cashback at participating retailers, but at standard (lower) cashback rates. No further charges will be applied to your account once the membership ends.

Withdrawing cashback before cancellation

If you have accumulated cashback in your ShopBack account, you can withdraw it before or after cancellation. To withdraw:

1. Log in to your ShopBack account.
2. Navigate to your account balance or cashback wallet.
3. Select "Withdraw" or "Transfer to bank account".
4. Enter your bank details or choose an existing saved account.
5. Confirm the withdrawal amount and submit.

Withdrawals typically appear in your bank account within 3 to 5 business days. Pro tip: withdraw your cashback before your final billing date so you do not lose it if ShopBack encounters any processing delays.

Refunds and charges you may be able to recover

ShopBack's terms state that membership fees are non-refundable. However, Australian Consumer Law provides you with significant protections that may override this clause in certain circumstances.

When you may be entitled to a refund under australian consumer law

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), you have a right to request a refund if:

• You cancel within 14 days of purchasing ShopBack Plus and ShopBack did not clearly disclose the auto-renewal terms before you signed up (this is the "cooling-off" right for distance sales).
• ShopBack failed to provide the service as described (for example, cashback did not track on purchases you made, or the Gift Card discount was not applied when promised).
• The service was unfit for purpose (you could not reasonably use it because the app was broken or features were missing).
• ShopBack charged you after you cancelled due to a technical error or oversight.

How to request a refund from ShopBack

If you believe you are entitled to a refund, follow these steps:

1. Gather evidence:
   • Screenshots of your account and membership purchase history.
   • Copies of any emails from ShopBack about your membership.
   • Records of purchases that should have earned cashback but did not (receipt numbers, dates, retailer names).
   • Your cancellation confirmation email.
2. Send a refund request email to ShopBack support at the contact address provided on support.shopback.com.au.
   • Write clearly: "I am requesting a refund of [amount] for my ShopBack Plus membership charged on [date] because [reason]."
   • Attach your evidence.
   • Request a response within 14 days.
3. If ShopBack refuses or does not respond within 14 days, escalate to the Australian Consumer Law regulator.

Pro tip: Keep all communications with ShopBack, including chat transcripts, email confirmations, and screenshots of error messages. These will strengthen your case if you need to escalate.

Your consumer rights under australian law

Stopee is committed to helping you understand your legal protections when dealing with subscription services like ShopBack. Australian Consumer Law gives you specific rights that apply regardless of what ShopBack's terms say.

The right to cancel within 14 days

Under the Competition and Consumer Act 2010, you have a right to cancel a distance purchase (such as an online subscription) within 14 days of purchase without needing to provide a reason. This is called the "cooling-off" period. However, this right applies only if the seller did not provide you with clear information about your cancellation rights before you purchased.

If you cancel within 14 days of purchasing ShopBack Plus and ShopBack failed to prominently display cancellation rights at the point of purchase, you are entitled to a full refund of the membership fee.

The right to cancel auto-renewal subscriptions

The Australian Consumer Law requires that sellers of auto-renewing subscriptions must:

• Obtain your clear, express consent before charging you for renewal.
• Provide you with a simple, easy-to-use mechanism to cancel the subscription (such as the online cancellation portal ShopBack offers).
• Send you a reminder at least 14 days before each renewal, clearly stating the amount and date of the charge and how to cancel.
• Honour your cancellation request promptly.

If ShopBack failed to provide a pre-renewal reminder or made cancellation deliberately difficult, you may have grounds to dispute charges or claim a refund.

The right to dispute unfair contract terms

A term in ShopBack's contract is unfair if it would cause significant imbalance in the rights and obligations of the parties and is not transparent. The statement "all fees are non-refundable" may be unfair if it prevents you from recovering money when ShopBack breaches the contract (for example, by failing to deliver the promised service).

Escalation: making a complaint to the ACCC

If ShopBack refuses to refund you and you believe your consumer rights have been breached, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates consumer complaints and can take action against traders who breach the Australian Consumer Law.

Visit accc.gov.au or call 1300 302 502 to lodge a complaint. You will need to provide details of your purchase, the issue, and the steps you have already taken to resolve it with ShopBack.

Common mistakes to avoid when cancelling ShopBack

We understand that cancelling a subscription can feel stressful, especially when you are worried about unexpected charges. Let us walk you through the mistakes Stopee users most commonly make so you can sidestep them.

Assuming cancellation is complete without confirmation

The single biggest mistake is assuming your membership has been cancelled once you click "confirm" on the cancellation form. Until you receive a confirmation email from ShopBack or see the membership removed from your account settings, you cannot be certain the cancellation has been processed.

Action: Always wait for and save the confirmation email. If you do not receive one within 5 minutes, check your spam folder. If the email never arrives, contact ShopBack support and request written confirmation of your cancellation.

Cancelling too close to the billing date

If you cancel on the same day your membership renews, ShopBack may have already processed the charge before your cancellation takes effect. Billing systems are automated, and there is often a 24-hour window where a charge cannot be stopped.

Action: Cancel at least 2 to 3 business days before your billing anniversary. Check your account now to find the exact date ShopBack charges you each cycle, and set a phone reminder for 3 days before.

Forgetting to withdraw your cashback balance

Although ShopBack will retain your account and cashback balance after cancellation, it is best practice to withdraw your earnings before the membership ends. Some users have reported delays or issues accessing their balance after cancellation.

Action: Log in to your ShopBack account right now and withdraw any available cashback. Withdrawals typically take 3 to 5 business days, so do this well before your cancellation is scheduled to take effect.

Not keeping evidence of the cancellation

If ShopBack charges you again after cancellation (due to a system error), you will need proof that you cancelled. A screenshot of your cancellation confirmation email is your best defence.

Action: Save the confirmation email to a folder on your computer or phone. Take a screenshot of your account settings showing the membership as cancelled. If you need to dispute a charge later, these will be invaluable.

Cancelling through the wrong channel

Some users attempt to cancel by deleting the ShopBack app, closing the account, or simply not using the service. Deleting the app does not cancel your membership or stop charges. Closing your account may terminate your cashback balance without cancelling the membership fees.

Action: Always use the official cancellation method: log into your account settings and select the cancel or downgrade option. This is the only way to ensure your Plus membership actually ends.

Checklist for cancelling ShopBack plus safely

Use this checklist to ensure you have completed every step of the cancellation process correctly.

Frequently observed user experiences and reviews

Stopee has reviewed public feedback and community reports about ShopBack to identify patterns in user experiences. This information may help you anticipate what happens after you cancel.

Users who cancel successfully report

Most users who follow the online cancellation process report that it takes 2 to 5 minutes to complete and that the confirmation email arrives immediately. These users are usually satisfied with the speed of the process and report no surprise charges after cancellation.

Users who encounter delays report

Some users report that cancellation confirmation emails are slow to arrive (24 to 48 hours) or that they do not receive one at all. These users then discover the membership is still listed in their account settings, prompting them to contact support for clarification. Support typically confirms the cancellation after the user provides their account email and purchase date.

Users who are charged after cancellation report

A smaller group of users report being charged after they believed they had cancelled. In most cases, the charge occurred because the cancellation was processed after the automatic billing had already been triggered. In other cases, the cancellation request failed silently, and the user did not receive confirmation. These users were able to recover the charge by providing their cancellation request (or lack thereof) and requesting a refund as a gesture of goodwill from ShopBack.

Pro tip: If you are charged after you cancelled, contact ShopBack immediately and provide your cancellation confirmation email. The company has consistently offered refunds in these scenarios because the charge was its error, not yours.

Summary and next steps

Cancelling ShopBack Plus in Australia is a straightforward process when you follow the steps Stopee has outlined. Log into your account, navigate to your membership settings, select cancel, and wait for the confirmation email. Withdraw your cashback balance, track your billing anniversary, and verify that no further charges are applied after the cancellation date.

If ShopBack refuses to refund a charge or claims your cancellation did not go through, remember that Australian Consumer Law protects you. You have the right to escalate to the ACCC if ShopBack breaches its obligations. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Visit stopee.com to explore your options further, access cancellation guides for hundreds of other services, and connect with consumer support resources.

Your cancellation request should be processed within 2 to 5 business days from the date you submit it. No further charges will be applied to your account once your membership ends. You can continue to use the free ShopBack service and withdraw your remaining cashback balance at any time.