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Cancel Faceplay: Step-by-Step Guide
How to cancel faceplay and stop recurring charges: your complete australian guide
What faceplay is and why you might want to cancel
Faceplay is a mobile app that lets you create face-swapped videos and filtered images using artificial intelligence. It works on a freemium model: you get basic features free, but unlock premium templates, better exports, and ad-free experience through a paid subscription. Like most app subscriptions, Faceplay charges you on a recurring basis-weekly, monthly, half-yearly, or annually-and those charges add up quickly if the app no longer serves you.
You might be reading this because the app stopped delivering value, technical issues blocked your access, or you noticed unexpected charges on your bank statement. All of these are legitimate reasons to cancel, and Stopee is here to walk you through the exact steps to stop those charges and protect your wallet.
The real cost of faceplay subscriptions
Faceplay offers several pricing tiers, and the cheapest-looking option isn't always the best deal. A weekly plan at A$3.49 might feel harmless, but that adds up to A$181.48 per year-far more than the annual plan. Understanding what you're actually spending is the first step toward making an informed cancellation decision.
Why cancelling faceplay is often the right move
Users report that the app works well initially, then freezes, crashes, or stops producing usable outputs. When you're paying for a service that no longer works, continuing to pay makes no sense. Stopee helps thousands of Australians reclaim control of their subscriptions and stop bleeding money on apps that don't deliver.
Faceplay subscription pricing breakdown
These are the standard app store prices available to Australian users at the time of publication. Regional promotions and app store variants may offer different pricing.
| Plan type | Price (AUD) | Best for |
|---|---|---|
| Weekly membership | A$3.49 | Very short-term testing only |
| Monthly subscription | A$8.99 | Regular casual users |
| Half-year subscription | A$24.99 | Committed users (saves A$29.45 vs monthly) |
| Annual subscription | A$99.99 | Lowest per-month cost if used consistently |
Always cross-check the price you're actually paying against your bank statement. Sometimes the app store displays multiple similar plans at different price points-match the charged SKU to the listed plan so you cancel the correct subscription.
How faceplay subscriptions renew and what you need to know
Faceplay uses auto-renewing subscriptions through app store platforms like Apple App Store and Google Play. This means your subscription renews automatically unless you actively cancel it before the renewal date.
The auto-renewal trap and how to avoid it
The critical detail: you must cancel at least 24 hours before your renewal date to avoid being charged again. Missing this window by even one day means you'll be charged for another billing period. Most users don't realise this until money has already left their account. Stopee recommends setting a calendar reminder for 5 days before your renewal date so you have a buffer.
App store billing versus developer control
Faceplay doesn't handle your billing directly-the app store does. This means Apple or Google controls refunds, proration, and billing disputes, not Coming Technology (the Vietnamese developer behind Faceplay). When you cancel through the app store, you're stopping future charges, but refunds for already-charged amounts depend on the store's refund policy, not Faceplay's.
How to cancel faceplay on iOS (Apple app store)
If you subscribed to Faceplay through your iPhone or iPad, follow these exact steps to cancel auto-renewal and stop future charges.
- Open the Settings app on your iPhone or iPad
- Tap your name or Apple ID at the top of Settings
- Select "Subscriptions" from the menu
- Find and tap "Faceplay" in your active subscriptions list
- If you don't see it, scroll down to check "Expired" subscriptions
- Tap "Cancel Subscription" or "Edit" to access cancellation options
- Confirm the cancellation when prompted
- Apple will ask you to confirm-this is your final chance to stop
- You'll receive a confirmation message on screen
- Verify cancellation by checking your Settings again
- The subscription status should now show "Expires [date]" rather than "Renews [date]"
- Check your email for a cancellation confirmation from Apple within 24 hours
Pro tip: Take a screenshot of the "Expires [date]" confirmation screen. You'll need this proof if Apple charges you again by mistake or if you need to dispute the charge with your bank.
How to cancel faceplay on android (Google play store)
Android users access subscription management through the Google Play app, and the process differs slightly from iOS.
- Open the Google Play Store app on your Android phone or tablet
- Do not use the web version-mobile cancellations process faster
- Tap your profile icon in the top right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find "Faceplay" in your active subscriptions list
- Tap "Cancel subscription"
- Google will ask you why you're cancelling-this is optional, but feedback helps
- Confirm the cancellation in the popup message
- Your subscription status will change to "Cancelled" immediately
- Look for a confirmation email from Google Play within a few hours
Warning: If you see "Cancel subscription" is greyed out, the subscription may already be expired. If it shows "Manage" instead, tap that to access the full menu and find the cancellation button.
Refunds and what australian consumer law says
Getting your money back after cancelling depends on when you cancelled and why you want a refund. Stopee understands that refund policies can feel unfair, and Australian law actually protects you more than you might think.
App store refund policies for australian users
Both Apple and Google allow refunds within 48 hours of purchase in most cases. If you subscribed to Faceplay and realised within 48 hours that it wasn't for you, request a refund immediately through the app store. After 48 hours, refunds become harder to obtain-but not impossible if you have a strong reason.
If Faceplay failed to deliver its core function (for example, it crashes every time you try to create a video), you have grounds to request a refund under the "goods and services not fit for purpose" doctrine in Australian Consumer Law.
Your rights under the australian consumer law
The Australian Consumer Law gives you automatic protection that app stores sometimes downplay. If a subscription service fails to deliver what was promised, you're entitled to a refund, replacement, or repair-regardless of what the app store's terms say. Faceplay's own terms acknowledge auto-renewal, but they don't override your statutory consumer rights.
If Faceplay has genuinely stopped working or is not fit for purpose, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC). Stopee recommends documenting the problem with screenshots or videos before you make contact-this dramatically increases your chances of a successful claim.
How to request a refund through apple
- Visit the App Store on your iPhone and navigate to your account
- Tap your profile icon, then "Account Settings"
- Select "Purchase History" and find the Faceplay charge
- Tap the three-dot menu next to the charge and select "Report a Problem"
- Choose the reason for your refund request
- Select "This subscription was not the right choice for me" or "The subscription no longer works"
- Submit your request and wait for Apple's response
- Apple typically responds within 24 to 48 hours
How to request a refund through google play
- Visit play.google.com in a web browser (mobile web or desktop)
- Sign in with your Google account and navigate to "Manage my Google Play account"
- Select "Payments and subscriptions" and then "Subscriptions"
- Find the Faceplay charge in your order history
- Click the three-dot menu and select "Report a Problem"
- Explain why you need a refund and submit
Pro tip: Include specific details in your refund request. "The app crashes when I try to edit videos" is far more compelling than "I changed my mind." If the app genuinely failed, your request will be approved faster.
Common mistakes when cancelling faceplay
Cancelling a subscription sounds simple, but thousands of users make easily avoidable mistakes that cost them money. Stopee has helped customers recover from these errors-here's what to watch for.
Mistake 1: cancelling in the app instead of the app store
The Faceplay app itself may have a "Settings" or "Account" button that looks like a cancellation option. Tapping it does nothing. The only cancellation that works is through the app store's subscription management section. Do not assume that closing the app or uninstalling it will stop charges-it won't. You must cancel through Settings (iOS) or Google Play (Android).
Mistake 2: cancelling too late in your billing cycle
If your renewal date is tomorrow and you cancel today, you'll still be charged. Apple and Google need at least 24 hours notice. If you're already charged, you'll need to request a refund separately. The safest approach is to cancel as soon as you decide you don't want the subscription-don't wait until the last minute.
Mistake 3: not taking proof of cancellation
Without a screenshot of your cancellation confirmation, you have no evidence if the company charges you again. App stores sometimes make billing errors. Stopee recommends screenshotting the "Expires [date]" confirmation and saving the cancellation email. If disputes arise, this proof is invaluable.
Mistake 4: confusing multiple subscriptions
Some users have subscribed to Faceplay multiple times by accident-once on iOS and once on Android, or multiple times through the same store. Check both your Apple account and Google Play account, and cancel all active Faceplay subscriptions. Search your email for every Faceplay-related charge to ensure you've caught them all.
What to do after you cancel faceplay
Cancelling is just the start. Here's what happens next and what you should monitor to protect yourself.
Your subscription after cancellation
Once you cancel, you retain access to Faceplay until your current billing period ends. If you paid for a monthly subscription and cancel on the 15th of the month, you can still use Faceplay until the end of that month. After that date, you lose access to premium features and revert to the free tier.
Monitor your bank statement
For the next 30 days, check your bank or credit card statement carefully. If you see another Faceplay charge after cancellation, report it to your bank immediately and contact the app store. Billing errors happen-companies sometimes fail to process cancellations correctly. Stopee has seen users catch duplicate charges within days because they monitored closely after cancelling.
Check your email for confirmation
Both Apple and Google send cancellation confirmation emails within 24 hours. If you don't receive one, log back into the app store and verify that the subscription status shows "Expired" or "Cancelled." If it still shows as active, cancel again.
When to escalate and contact authorities
Most cancellations work smoothly. But if you've cancelled and Faceplay or the app store continues charging you, escalation becomes necessary.
Step 1: contact the app store directly
Apple and Google have dedicated support teams for billing disputes. If you've cancelled but been charged again, contact them first. They can reverse unauthorized charges within 60 days in most cases.
Step 2: dispute through your bank
If the app store refuses to help, contact your bank or credit card provider and dispute the charges as unauthorized. Provide your cancellation confirmation screenshot and the app store's response. Banks are required to investigate and can force refunds.
Step 3: report to the ACCC
If Faceplay is charging you illegally or refusing refunds you're entitled to, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates patterns of unfair billing and can take enforcement action against companies that break consumer law.
Stopee recommends keeping all documentation: cancellation confirmations, bank statements, emails with the app store, and screenshots of your account. This evidence strengthens any complaint you lodge with authorities.
Choosing between cancelling or staying: a decision checklist
Before you cancel, pause and ask yourself these questions. Sometimes keeping a subscription makes sense; other times, cancelling is clearly the right call.
| Question | If yes, consider cancelling | If no, you might keep it |
|---|---|---|
| Has the app stopped working reliably? | Yes-unfit for purpose | No-it's still functional |
| Do you use Faceplay less than once a month? | Yes-low value to you | No-worth the cost |
| Does the annual plan cost less per month than your current plan? | No-stick with what you have or cancel | Yes-switch to annual and save |
| Have you found a better alternative app? | Yes-switch and cancel | No-Faceplay is best-in-class for you |
| Can you afford the monthly charge without stress? | No-cancel immediately | Yes-evaluate other factors first |
| Is a promotional offer available if you stay? | No-cancel | Yes-negotiate before leaving |
Contacting faceplay directly if you can't cancel through the app store
If the app store's cancellation process fails or you need to escalate, you can contact Faceplay's developer directly. This is a last resort, but it's your legal right.
Faceplay contact methods
Faceplay is operated by Coming Technology JSC, based in Vietnam. The terms of service indicate that Faceplay accepts written requests via postal mail. To submit a cancellation request outside the app store:
- Prepare a written letter including:
- Your full name and email address
- Your Faceplay account username or the email linked to your account
- Your subscription type (weekly, monthly, half-yearly, or annual)
- A clear statement: "I request cancellation of my Faceplay subscription effective immediately"
- The date of your request
- Send the letter by registered mail (Australia Post) to Coming Technology JSC
- Require a return receipt so you have proof of delivery
- Keep the Australia Post receipt and a photocopy of your letter for your records
- Allow 10 to 14 business days for a response
Warning: Postal mail to Vietnam is slow and unreliable. Use this method only after the app store cancellation has failed. Most users never need to contact the developer directly-the app store handles everything.
If postal mail fails, check Faceplay's app store listing for an email contact. You can also dispute the charge directly with your bank, which is often faster and more reliable than waiting for a response from overseas.
Final summary: taking control of your faceplay spending
Cancelling Faceplay is straightforward if you follow the right process. Go to your app store's subscription management section, find Faceplay, and tap "Cancel Subscription." Verify the cancellation, monitor your bank statement, and keep proof. If the app store fails to cancel, request a refund immediately or escalate to your bank.
You deserve complete visibility and control over your recurring charges. Stopee has guided thousands of Australian consumers through exactly this process, and we know how empowering it feels to stop money leaking away on subscriptions you don't use. Whether you're cancelling Faceplay or any other app, remember: you have legal rights, you have leverage, and you're always in control of what you pay for.
If Faceplay continues charging you after cancellation, escalate to the ACCC and your bank without hesitation. Consumer law is on your side. Start the cancellation process today-your wallet will thank you tomorrow.