Manage Tantan

How to cancel your tantan subscription and stop unwanted charges

What is tantan and why you might need to cancel

Tantan is a location-based dating and social app available on iOS and Android that operates a freemium model. The app offers basic swiping and matching at no cost, but pushes a premium "VIP" tier that unlocks unlimited likes, the rewind feature, super likes, and profile highlighting. Tantan's Australian app store pricing starts at around A$13.99 per month, though regional variations and promotional offers mean you may see different amounts charged depending on your device and billing method.

The VIP subscription renews automatically every month, quarter, or year depending on which plan you selected. That automatic renewal is where most cancellation problems begin. Many users report surprise charges weeks or months after they thought they'd cancelled, confusion about whether their app store or the app itself processed the payment, and difficulty reaching Tantan's support team to dispute the charge. If you're seeing recurring charges you didn't authorise, or you've simply lost interest in the app, Stopee has prepared this step-by-step guide to help you cancel cleanly and recover any fees you shouldn't have paid.

Why users cancel tantan

Users cite several reasons for cancelling. Some discover fake or scam profiles cluttering the experience and decide the premium features aren't worth the investment. Others are surprised by repeated charges after believing they'd already cancelled. A third group simply finds the app hasn't delivered matches or conversations they expected, making the monthly fee feel wasteful. Whatever your reason, your cancellation should be straightforward, and any charge made in error should be refundable under Australian Consumer Law.

The billing confusion trap

The most common source of trouble is not knowing whether your subscription was billed through Apple App Store, Google Play Store, or Tantan's own payment processor. This distinction matters enormously, because each channel has different cancellation procedures and refund pathways. If you cancel in the wrong place, your subscription may keep renewing. Stopee's guidance below will help you identify your billing source and cancel at the right location.

Understanding your consumer rights under australian law

Australian Consumer Law protects you when a digital subscription doesn't deliver what was promised or when you're charged without clear consent.

Your statutory guarantees

Under the Australian Consumer Law, the service provider must deliver a service that is:

• of acceptable quality and fit for purpose;
• as described in their marketing and app-store listing;
• supplied with your informed consent.

If Tantan's VIP tier contains predominantly fake profiles, delivers poor matching algorithms, or otherwise fails to match its advertised features, you have grounds to dispute charges and request a refund. You do not need Tantan's permission; the law entitles you to that remedy.

Cooling-off and change-of-mind refunds

Change-of-mind refunds for digital subscriptions are not automatic under Australian Consumer Law, and most vendors position subscriptions as non-refundable for simple change of mind. However, if you cancel within a very short window (often 48 hours from purchase), some vendors and app stores may offer a courtesy refund. Always request this within that window if you've just upgraded.

Automatic renewal and misleading conduct

The Australian Consumer Law prohibits automatic renewal traps where consent is unclear or where cancellation is deliberately made difficult. If Tantan's app or app-store listing makes cancellation hard to find, or doesn't clearly disclose that charges will recur, you have a complaint ground with the Australian Competition and Consumer Commission (ACCC). Stopee recommends documenting screenshots of the billing disclosure before you cancel, to build a case if needed.

Tantan subscription pricing and plan comparison

Your cancellation pathway depends partly on which plan you hold and whether you purchased it through an app store or directly.

Pro tip: Regional pricing and promotional offers mean your actual charge may differ from the "starting at" price shown in the store. Check your most recent billing email or app store receipt to see exactly what you paid and which billing channel processed it.

How to identify where your subscription is billed

Before you cancel, identify your billing source. Your refund pathway and cancellation steps depend on this answer.

Check your app store account (Apple or google)

Most Tantan subscriptions are billed through app stores rather than directly by Tantan.

1. On iPhone/iPad: Open the App Store app, tap your profile icon (top right), select "Subscriptions", and look for Tantan in the list. If it appears here, your subscription is billed by Apple.
2. On Android: Open Google Play Store, tap your profile icon (top right), select "Manage subscriptions", and search for Tantan. If it appears, Google Play is billing you.
3. If Tantan appears in either list, you should cancel here (see steps below). App stores process the majority of Tantan subscriptions in Australia.

Check tantan's app directly and your email receipts

If you don't find Tantan in your app store subscriptions list, the app may be billing you directly or through a third-party processor.

1. Open the Tantan app and look for "Account", "Settings", or "Billing" sections. Some apps show active subscriptions and renewal dates here.
2. Search your email inbox for receipts from "Tantan", "Momo Inc.", or any payment processor (PayPal, Stripe, or similar). The sender address will reveal the true billing source.
3. If you find direct Tantan receipts, you must cancel via their support contact (address provided at the end of this guide).

Keep in mind: you may hold multiple subscriptions if you've resubscribed after an earlier cancellation. Check both your app store and your email for all active billing relationships.

Step-by-step cancellation guide for app store billing

If your subscription is billed by Apple App Store or Google Play Store, follow these steps to cancel immediately and stop future charges.

Cancelling on apple app store (iPhone/iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Tantan" in your active subscriptions list.
5. Tap "Cancel subscription" (or "Edit subscription" if you see that option instead, then select "Cancel").
6. Confirm the cancellation when prompted. Apple will ask if you want to provide feedback; you can skip this or note why you're leaving.
7. You will receive an email confirmation from Apple confirming the cancellation. Your access continues until the current billing period ends, then stops.

Warning: Apple will not refund your most recent charge if you cancel after the billing date has passed, unless you request a refund within 14 days of the charge. See the refund section below.

Cancelling on google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Tap "Tantan" in the list of active subscriptions.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Select your reason for cancelling (optional) and then tap "Cancel subscription" again to confirm.
7. Google will display a confirmation message. You'll also receive a confirmation email from Google Play.

Pro tip: Google Play allows you to cancel immediately and receive a prorated refund if you're within the first week of a monthly subscription. For longer subscriptions, the refund window is shorter or non-existent. Always check the refund status displayed during cancellation.

After cancellation: what to expect

Once you cancel, your VIP features deactivate at the end of your current billing period (not immediately). You can continue using Tantan's free tier after that date. No further charges will be applied.

• You will retain your matches and messages, but can't use premium features like unlimited likes or rewind.
• Your account remains active under your login unless you choose to delete it entirely.
• Both Apple and Google will send you a confirmation email within a few hours. Save this as proof.

Cancellation for direct tantan billing

If your subscription is billed directly by Tantan (not through an app store), you must contact them by post to cancel and request a refund.

Why tantan requires postal cancellation

Tantan's terms require cancellation requests to be submitted in writing by post. This is slower than app-store cancellation and reflects the company's structure as a foreign operator without direct in-app cancellation for direct-billing customers. Stopee understands this friction is frustrating, but following this formal process protects you with documented proof of your cancellation request.

Sending a cancellation letter to tantan

1. Prepare a signed, dated letter (printed and handwritten, or printed with your name signed) that includes:
   • Your full name and email address associated with the Tantan account
   • Your Tantan user ID or phone number linked to the account
   • The words "I request to cancel my Tantan VIP subscription effective immediately"
   • The date of your most recent charge (check your email receipt)
   • Your request for confirmation of cancellation and refund of [amount] for any erroneous charges
2. Send the letter by registered post (Australia Post) to Tantan's registered office address to create a tracked delivery record:
   • Primary address: 71 Robinson Road, #05-04, Singapore 068895
   • Alternative address (Beijing, China): 409, 4th Floor, Building 9, Guanghua Road, Chaoyang District, Beijing 100020, China
3. Request a signature on delivery from Australia Post (this costs a few dollars but proves Tantan received your letter).
4. Retain your Australia Post receipt and tracking number.
5. Allow 4-6 weeks for a response. If you don't hear back, escalate to the ACCC (see section below).

Warning: Sending via email or regular (untracked) post may not give you proof of delivery if Tantan later claims they never received your request. Use registered post.

Requesting a refund for unwanted charges

If you were charged after you attempted to cancel, or if you cancel within days of a charge you didn't authorise, you have several refund avenues.

Refunds through app stores

Apple App Store and Google Play Store both allow refund requests within specific timeframes:

• Apple: Up to 14 days from the charge date for most categories; you can request a refund directly in the app under "Subscriptions" by tapping the charge and selecting "Report a problem".
• Google Play: Up to 7 days from the charge for some subscriptions, but longer for first-time subscribers. Use the same "Manage subscriptions" menu and look for a refund option on the Tantan subscription.

Pro tip: Apple and Google often approve refund requests for "didn't cancel properly", "accidentally charged", or "duplicate charge" reasons. Be specific about why you're requesting the refund in your message to them.

Chargeback through your bank

If the app store or Tantan refuses your refund request, and the charge was unlawful (you didn't authorise it, or you cancelled and were still charged), you can dispute the charge with your bank or credit card issuer. This process is called a chargeback.

1. Contact your bank and explain that you cancelled your subscription but were charged anyway, or that you didn't authorise the charge.
2. Provide your bank with:
   • The transaction date and amount
   • Proof of your cancellation (screenshot of the app-store cancellation confirmation, or your Australia Post tracking number if you sent a postal request)
   • Any correspondence with Tantan or the app store
3. Your bank will launch an investigation and typically reverse the charge within 2-4 weeks if your evidence is strong.

Keep in mind: this is a last resort and may result in your account being restricted by the payment processor. Use it after exhausting refund requests with the app store or Tantan.

Common cancellation mistakes and how to avoid them

Cancellation snags are frustrating, and most are avoidable with awareness. Here's what Stopee sees users get wrong, and how to get it right.

Mistake 1: cancelling in the wrong place

Deleting the Tantan app from your phone does not cancel your subscription. You must cancel in your app store account (Apple or Google) or by post to Tantan. Hundreds of users think deleting the app stops charges; it doesn't. This is the single largest source of "I thought I cancelled" disputes.

How to avoid it: Before you uninstall, verify your cancellation in your app store subscription list. Log in to "Subscriptions" and confirm Tantan is no longer listed as active.

Mistake 2: not capturing proof

If you cancel and later get charged again, Tantan or the app store will ask for proof that you cancelled. A screenshot of the cancellation confirmation is essential.

How to avoid it: Take a screenshot of the "Your subscription has been cancelled" confirmation screen immediately after you cancel. For postal cancellation, photograph or scan your Australia Post receipt and tracking number, and keep a copy of the letter you sent.

Mistake 3: ignoring the last billing period

When you cancel, your VIP access continues until the end of the current billing cycle. Some users assume they've been refunded the full amount and are surprised when their access doesn't stop immediately.

How to avoid it: Read the cancellation confirmation carefully. It will state "Your subscription ends on [date]". Mark that date in your calendar. You're not charged again after this date.

Mistake 4: missing the refund window

Apple and Google have strict refund timeframes (14 days for Apple, 7 days for Google in most cases). If you wait three weeks to request a refund, both app stores may deny your request.

How to avoid it: Submit your refund request within 7 days of the charge you want to dispute. The sooner you act, the better your chances of approval.

What to do after cancellation

Cancellation is just the first step. Here's what to monitor to protect yourself.

Monitor your statements for 60 days

After you cancel, keep a close eye on your credit card or bank statement for the next 60 days. In rare cases, app stores or payment processors may re-bill due to system glitches. If you see an unexpected Tantan charge after your confirmed cancellation date:

1. Document the charge with a screenshot.
2. Contact the app store (Apple or Google) immediately and report it as an unauthorised charge.
3. If it's a direct Tantan charge (not from an app store), submit another postal cancellation request and escalate to the ACCC.

If your account remains active or has issues

In rare cases, users report that their VIP features remain active after cancellation (meaning Tantan keeps billing even though the subscription should have ended). This is a serious breach.

• Screenshot the issue (showing active VIP status after the cancellation end date).
• Lodge a complaint with the ACCC at accc.gov.au describing the automatic renewal breach.
• Contact your bank for a chargeback as outlined above.

Stopee has helped thousands of consumers cancel services and recover overcharges by documenting every step and escalating systematically. Your cancellation deserves the same care.

Escalation: when to contact the australian competition and consumer commission

If Tantan refuses to cancel your subscription, ignores your postal cancellation request, or continues to bill you after you cancel, you can file a formal complaint with the ACCC.

ACCC complaints for automatic renewal violations

The ACCC has taken enforcement action against companies that make cancellation deliberately hard or that mislead consumers about subscription terms. You have grounds to complain if:

• Tantan's app or app-store listing didn't clearly disclose that the subscription auto-renews;
• Cancellation is not straightforward (e.g., no in-app cancellation option, or no email support);
• You were charged after a confirmed cancellation;
• Tantan ignores your postal cancellation request within a reasonable timeframe (4-6 weeks).

How to lodge a complaint: Visit accc.gov.au, navigate to "Report a consumer issue", and select "Automatic renewal" or "Misleading conduct". Provide your transaction history, proof of cancellation, and screenshots of the disputed charges.

Tantan cancellation checklist

Use this checklist to ensure you've cancelled cleanly and protected yourself.

Tantan cancellation at a glance: comparison of methods

Here's a side-by-side comparison of your cancellation options to help you choose the fastest route.

Where to send your cancellation letter

If you need to cancel by post (direct Tantan billing), send your signed cancellation request to one of these addresses. Always use registered post.

Primary address (Singapore)

71 Robinson Road
#05-04
Singapore 068895

Alternative address (Beijing, china)

409, 4th Floor
Building 9
Guanghua Road
Chaoyang District
Beijing 100020
China

Pro tip: Send to the Singapore address first (it's the registered office listed in Tantan's terms). If you don't receive a response within 6 weeks, send a second copy to the Beijing address as a backup. Use Australia Post's registered post service (with signature on delivery) for both letters, and keep your tracking receipt and a photocopy of your letter.

Cancelling your Tantan subscription should be straightforward, but the hidden billing channels and automatic renewal mechanics can trip you up. Stopee's step-by-step approach removes the guesswork: identify your billing source, cancel in the right place, capture proof, monitor your statements, and escalate to the ACCC if needed. Most users who follow this process cancel cleanly and recover any disputed charges within weeks. If you've been charged unfairly or Tantan has ignored your cancellation request, Stopee encourages you to file a complaint with the ACCC-you're not alone, and the regulator takes these violations seriously. Start with your app store (if applicable) today, and you'll be free of Tantan's charges by tomorrow.