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Cancel Among Us: The Right Way
How to cancel among us and delete your account in australia
What is among us
Among Us is a social deduction multiplayer game created by Innersloth where you and other players work together to complete tasks while identifying one or more impostors hidden among the group. The game runs across mobile devices, PC and console platforms, and how you pay for it depends entirely on which platform you use.
On mobile (iOS and Android), Among Us itself is free to download, but you can spend money on optional cosmetics and in-game items through the app marketplace. Console and PC versions may be sold as a one-time purchase or unlock through platform storefronts like Steam or the Xbox store. Because Innersloth uses third-party payment systems, your billing, renewals and refunds all flow through the marketplace that processed your transaction, not directly through the developer.
How the payment system works
When you buy cosmetics, character skins or in-game currency in Among Us, the App Store, Google Play, Steam or console marketplace handles your payment. This means Innersloth's customer support will typically direct you back to that marketplace for billing issues, refunds or account changes. Understanding which platform charged you is the first step toward cancelling purchases or recovering money in Australia.
Why cancellations matter for among us players
Many players spend money on cosmetics without realizing they have set up recurring payments or auto-renewal features. If you want to stop future charges, delete your account or request a refund, you need to know exactly which payment system processed your purchase and how to contact that platform's support team.
Your consumer rights in australia
As an Australian consumer, you have strong legal protection when you cancel Among Us purchases or request account deletion. The Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 give you rights that apply even to digital products like games and in-app cosmetics.
What australian consumer law guarantees you
Under the ACL, you can claim a refund if an in-app purchase or cosmetic is faulty, not fit for purpose, or significantly different from what was advertised. This applies regardless of whether you bought the item through Apple, Google, Steam or a console store. You have the right to request refunds within a reasonable time of discovering the problem, and the burden is on the company to prove the fault was your fault, not theirs.
Additionally, if Among Us fails to deliver a service (for example, if your account is locked and you cannot access cosmetics you paid for), you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC) or your state's Office of Fair Trading. These authorities can investigate if the company is acting unfairly and can take enforcement action.
Your right to cancel recurring charges
If you have set up auto-renewing cosmetic packs or subscription-like purchases in Among Us, you have the right to cancel them at any time. The ACL requires that companies make cancellation as easy as the sign-up process. If a platform makes cancellation deliberately difficult, that may breach your consumer rights.
Pricing and what you might be paying for
Among Us monetizes differently depending on your platform, so your bills may vary. Below is a breakdown of typical Australian pricing across the main platforms where you play.
| Platform | Purchase type | Typical AU pricing | Billing handled by |
|---|---|---|---|
| iOS (iPhone/iPad) | Free app + cosmetics / in-game currency | Free + AUD $2.99 to $29.99 per item | Apple App Store |
| Android (Google Play) | Free app + cosmetics / in-game currency | Free + AUD $1.99 to $24.99 per item | Google Play |
| Steam (PC) | One-time purchase + cosmetics | Free + AUD $2.45 to $19.95 per cosmetic | Valve Corporation (Steam) |
| PlayStation Store | One-time or cosmetic packs | Varies + AUD $3.95 to $34.95 per pack | PlayStation Network |
| Xbox Store | Game Pass or cosmetics | Game Pass or AUD $2.99 to $19.95 per item | Microsoft Store |
| Nintendo Switch | One-time purchase + cosmetics | Free + AUD $2.45 to $24.99 per item | Nintendo eShop |
How to cancel among us purchases and delete your account
Your cancellation process depends on whether you want to stop future charges, delete your account, or request a refund for a specific purchase. Stopee recommends you start by identifying which platform processed your payment, then follow the relevant steps below.
Step 1: find your purchase receipt and identify the billing platform
- Check your email for a receipt from Apple, Google, Microsoft, Sony, Nintendo or Valve (Steam). The receipt will show which platform charged you.
- If you use iOS, open the App Store app, tap your profile icon and select "Purchase History" or "Subscriptions".
- If you use Android, open Google Play, tap your profile icon, select "Payments and subscriptions" and then "Subscriptions".
- If you use PC Steam, log into your account, select "Account" and then "Purchases".
- If you use PlayStation, Nintendo or Xbox, check your account settings under "Payment methods" or "Billing history".
- Keep this information handy, as you will need it to cancel or dispute the charge.
Step 2: cancel recurring charges on your platform
For iOS (App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then select "Subscriptions".
- Find Among Us in the list of active subscriptions.
- Tap the subscription and select "Cancel Subscription".
- Confirm your cancellation. You will retain access until the end of the current billing cycle.
For Android (Google Play):
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Tap the Among Us subscription you want to cancel.
- Select "Cancel subscription" and confirm.
- You will keep access until your next billing date.
For Steam (PC):
- Log into your Steam account on a web browser or the Steam client.
- Click on your account name and select "Account details".
- Scroll to "Licenses and product key activations" or "Manage purchases".
- Find the Among Us cosmetic pack or bundle you want to cancel or refund.
- If the purchase is within 14 days and you have played less than 2 hours, click "Request a refund".
- Select your reason and submit. Steam will process the refund within 5 to 10 business days.
For PlayStation Network:
- Go to the PlayStation Store website or open the app on your console.
- Sign in and navigate to your profile.
- Select "Subscriptions" or "Account".
- Find your Among Us purchase or subscription.
- Select "Cancel" or "Remove".
- Sony will refund you if the purchase is within 14 days and you have not downloaded the content.
For Xbox and Microsoft Store:
- Visit account.microsoft.com and log in.
- Navigate to "Subscriptions" under "Your services".
- Find the Among Us item or cosmetic pack.
- Select "Manage" and then "Cancel".
- Microsoft will process a refund within 10 business days if you meet their refund policy.
For Nintendo eShop:
- Open your Nintendo Switch console and navigate to eShop.
- Select your profile icon and go to "Settings".
- Choose "Account settings" then "Shop menu settings".
- Look for your purchase history and find the Among Us cosmetic or bundle.
- Select the item and request a refund if you are within the return window (usually 7 days from purchase).
Step 3: delete your among us account
If you want to delete your account completely, you must contact Innersloth directly through their support system.
- Visit the Innersloth Help Center at support.innersloth.com or their official support portal.
- Select "Account deletion" or "Delete my account" from the menu.
- Fill out the support form with your in-game name, platform (iOS, Android, Steam, PlayStation, Xbox or Nintendo Switch), and your associated email address.
- Provide your account support ID if you have it (you can find this in the game under "Settings").
- Submit the request and wait for a response from Innersloth support.
- Innersloth typically processes account deletion within 5 to 10 business days.
- Warning: Once your account is deleted, all cosmetics, progress and in-game purchases are permanently lost and cannot be recovered.
Requesting a refund for among us purchases
Refunds for Among Us depend on which platform processed your payment and how long ago you made the purchase. Stopee has helped thousands of consumers understand their refund rights across digital platforms.
Refund timelines by platform
Apple App Store: You can request a refund within 14 days of purchase via Settings > [Your Name] > iTunes & App Store > [Your email] > Purchase History. Apple approves most refund requests within 48 hours if you claim the app was faulty or not as described.
Google Play: You have 48 hours from purchase to request a refund. Open Google Play, find the item, select "Report a problem" and choose your reason. Google processes approvals within 24 hours.
Steam: You can refund purchases within 14 days of purchase and if you have played the game or used the cosmetics for fewer than 2 hours. Select the purchase, click "Request a refund" and pick your reason. Steam automatically approves most requests within 5 to 10 business days.
PlayStation Network: Refunds are available within 14 days of purchase if you have not downloaded or used the content. Visit your library, select the item and choose "Request a refund".
Xbox and Microsoft Store: Microsoft allows refunds within 10 days for most digital purchases. Go to your order history, select the item and choose "Request a refund".
Nintendo eShop: Nintendo typically allows refunds within 7 days of purchase if you have not used the content. Contact Nintendo support via their website if the item is not available for automatic refund.
How to escalate if your refund is denied
If a platform refuses your refund claim, you have two options under Australian Consumer Law.
- Contact the platform's consumer dispute team directly. Ask to speak to a specialist who handles refund appeals.
- File a complaint with the ACCC or your state's Office of Fair Trading if the company is acting unfairly or breaching the ACL.
- Mention that the purchase was faulty, not fit for purpose, or not delivered as promised.
- Provide evidence: screenshots of the purchase, the platform's terms, and any communication showing the product was not as described.
- Request escalation to the platform's legal or compliance team if the first response is unsatisfactory.
- Keep all receipts, emails and support tickets for at least 12 months.
Common mistakes to avoid when cancelling
Cancelling digital purchases can be frustrating, especially when platforms make the process deliberately difficult. Here are the pitfalls Stopee sees most often.
Mistake 1: not checking for auto-renewal before buying
Many cosmetic packs in Among Us appear to be one-time purchases but are actually set to auto-renew. Before you buy anything, read the purchase screen carefully. If you see "Renews on [date]" or "Auto-renew enabled", that means the charge will repeat unless you cancel it.
Mistake 2: requesting a refund after the window closes
Each platform has a strict refund deadline. Apple gives you 14 days, Google Play gives you 48 hours, and Steam gives you 14 days. After that window closes, the platform will almost always deny your request. Mark the purchase date on your calendar and submit refund requests early if you are unsure.
Mistake 3: cancelling on the wrong platform
Pro tip: If you bought Among Us cosmetics on Steam but then tried to cancel through the App Store, the cancellation will fail because Steam handled the charge, not Apple. Always cancel through the platform that charged you, not a different one.
Mistake 4: deleting the app instead of cancelling the subscription
Simply deleting Among Us from your phone or uninstalling it from Steam will not stop recurring charges. You must actively cancel the subscription through the platform's account settings or the recurring payment will continue and you will be charged.
Mistake 5: not keeping receipts or support ticket numbers
If you need to escalate a refund dispute or prove you cancelled a purchase, you will need written evidence. Always screenshot your receipts, save confirmation emails and note the support ticket number from any refund request.
What happens after you cancel among us
Cancelling can feel like a weight off your shoulders, but you need to know what to expect in the days and weeks after you submit your request. Stopee wants you to feel confident about what comes next.
Your account and access
If you cancel a subscription or cosmetic pack, you will lose access to that item when the refund is processed. If you delete your account entirely, all progress, cosmetics and in-game currency will be erased permanently. You will not be able to recover these items later, so make sure you have made your decision before submitting an account deletion request.
Refund timelines
Refunds do not appear instantly. Most platforms take 5 to 10 business days to process and return the money to your original payment method. If you paid by credit card, the refund will show as a credit on your statement. If you paid by PayPal, Apple Pay or Google Pay, the money will return to that account.
Checking your refund status
You can track your refund by logging into your account on the platform that processed it. Go to your purchase history or order history and look for a status update. Most platforms send you an email confirmation when the refund is approved and again when the money is sent.
Follow up if the refund does not arrive
If 10 business days have passed and you have not received your refund, contact the platform's support team again. Provide your order number, the date you requested the refund and proof that it was approved. Keep all communications in case you need to escalate to the ACCC.
Things to keep in mind before you cancel
Making the right decision means thinking through a few important questions. Stopee encourages you to pause and consider whether cancellation is truly what you want.
| Question | Why it matters | Action to take |
|---|---|---|
| Is this a one-time cosmetic or an auto-renewing subscription? | You only need to cancel if it is auto-renewing. | Check your receipt or account settings before submitting a cancellation request. |
| How much time is left in your current billing cycle? | Cancelling early means you may lose access to paid items before the cycle ends. | Calculate whether you will use the cosmetics or items before the next charge date. |
| Do you want to keep your account or delete it entirely? | Account deletion is permanent and removes all progress. | Decide whether you want to cancel just the payments or erase your whole account. |
| Are you within the refund window? | Refunds become unavailable after 7 to 14 days depending on the platform. | Submit your refund request now if you think you might need one. |
| Do you have proof of purchase? | Receipts and support tickets help if you need to dispute a denied refund. | Screenshot your receipts and save all confirmation emails before you cancel. |
| Have you checked the platform's refund policy? | Each platform has different rules about what qualifies for a refund. | Read the full policy on Apple, Google, Steam or your console store before requesting a refund. |
How to avoid unwanted charges in the future
Once you have cancelled Among Us, you can take steps to prevent surprise bills from happening again. Stopee recommends a few simple habits that save you money and stress.
Monitor your subscriptions monthly
Check your active subscriptions on each platform at least once a month. On iOS, go to Settings > [Your Name] > Subscriptions. On Android, open Google Play and review your active subscriptions. On Steam, check your purchase history regularly. On console stores, review your account settings.
Turn off auto-renewal by default
Before you buy any cosmetic or in-app item in Among Us, disable auto-renewal in the purchase settings if the option appears. Some platforms let you buy cosmetics as a genuine one-time purchase if you opt out of auto-renewal explicitly.
Use purchase limits and parental controls
If you share your device with family members, set up purchase controls to prevent unauthorized charges. iOS, Android and console platforms all offer ways to require a password or PIN before any payment is processed.
Keep payment methods up to date
If your credit card expires or changes, update your payment method on all platforms where you have accounts. Platforms sometimes hold onto old card details, which can cause failed charges or confusion when you try to cancel.
Customer reviews and what other players report
Other Among Us players have shared their cancellation experiences. Here is what they commonly report and what Stopee has learned from their feedback.
Positive experiences
Players who cancel through Steam or the App Store report fast, straightforward refunds if they are within the time window. Most say the process takes fewer than 10 minutes and the money arrives within a week. Players who contact Innersloth support directly for account deletion report courteous responses and prompt action, usually within 3 to 5 business days.
Negative experiences
Some players report that cosmetic purchases were unexpectedly set to auto-renew, leading to unwanted charges they discovered weeks later. Others say that requesting a refund after the initial window (14 days for most platforms) resulted in immediate denial. A small number of players report difficulty reaching Innersloth support or having their account deletion requests ignored for over two weeks.
What this means for you
The common thread in successful cancellations is speed. Players who catch unwanted charges quickly and submit refund requests within 48 hours of discovering the problem report much higher approval rates. Those who delay or wait more than a week to act usually face denials. If you decide to cancel, act immediately and keep detailed records of every step.
Summary and your next steps
Cancelling Among Us comes down to three simple actions: identify which platform charged you, cancel recurring payments through that platform, and request a refund if you are within the window. Your Australian Consumer Law rights protect you if a purchase was faulty or misleading, and the ACCC can help if a company refuses a legitimate refund.
Start by checking your purchase history on the App Store, Google Play, Steam, PlayStation Network, Xbox Store or Nintendo eShop. If you find an auto-renewing subscription, cancel it immediately through that platform's account settings. If you want a refund, submit it within the time limit (usually 7 to 14 days). If you want to delete your entire Among Us account, contact Innersloth support through their Help Center at support.innersloth.com.
Stopee is here to help you navigate every step of cancellation, refunds and your consumer rights. Whether you are disputing a charge, requesting an account deletion or just trying to stop future bills, Stopee has helped thousands of consumers cancel subscriptions and recover money across digital platforms. Visit stopee.com today for guides on cancelling other services, checking your consumer rights, and finding support when companies make cancellation difficult.
Contact information for among us and support
Innersloth Help Center: support.innersloth.com
Account deletion contact method: Submit a support ticket through the Innersloth Help Center form. Provide your in-game name, platform, email address and account support ID (found in game under Settings).
Australian consumer authorities:
- Australian Competition and Consumer Commission (ACCC): accc.gov.au or call 1300 302 502
- Office of Fair Trading (your state): Visit your state government website for contact details
Platform support contacts:
- Apple App Store: reportaproblem.apple.com
- Google Play: support.google.com/googleplay
- Steam: steampowered.com/support
- PlayStation Network: support.playstation.com
- Xbox Support: support.xbox.com
- Nintendo Support: support.nintendo.com