Manage Battle Cats

How to cancel battle cats and stop gold pass charges in australia

What battle cats is and why you might want to cancel

Battle Cats is a mobile strategy game developed by PONOS Corporation that combines tower defence mechanics with character collection. The game itself is free to download and play, but PONOS offers an optional paid membership called the Gold Pass (also known as the Officers' Club). This 30-day membership costs approximately AUD $15 per month and delivers daily login bonuses, rare tickets, and gameplay perks like unlimited speed-ups. Understanding what you're paying for and whether it matches your play style is the first step toward making a cancellation decision that works for you.

You might want to cancel your Gold Pass for several reasons: the gameplay benefits no longer feel worth the cost, you've lost interest in the game itself, or you simply want to stop the recurring charges. Whatever your reason, Stopee is here to guide you through every step of the cancellation process so you can take back control of your spending.

The gold pass explained

The Gold Pass operates on a 30-day cycle and PONOS states that it does not automatically renew. This means you must actively re-purchase the pass each month to continue receiving benefits. However, many players report confusion about when charges actually stop or whether they've inadvertently purchased multiple passes. Payment processing through Google Play Store or Apple App Store adds another layer of complexity because these platforms manage the billing relationship, not PONOS directly.

Why cancellation matters in australia

In Australia, you have statutory consumer rights that protect you from unfair contract terms and misleading billing practices. The Australian Consumer Law gives you the right to request a refund if you've been charged without clear consent or if a service doesn't match its description. Stopee recommends understanding these rights before you attempt to cancel, because they're your safety net if PONOS or the app store refuses to help you.

How to cancel battle cats gold pass step by step

The cancellation method depends on which platform you use to purchase the Gold Pass: Apple App Store (iOS) or Google Play Store (Android). Each has its own cancellation pathway, but the core principle remains the same: you must cancel the subscription at the payment platform level, not within the game itself.

Cancelling on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (usually your name or an icon).
   • If you're not signed in, sign in first using your Apple account credentials.
3. Select Subscriptions from the menu.
4. Locate Battle Cats or The Battle Cats in the active subscriptions list.
5. Tap the Battle Cats subscription entry.
   • You'll see the Gold Pass listed with your next renewal date.
6. Tap Cancel Subscription (or Edit if that option appears first).
7. Confirm your cancellation when prompted.
   • Apple may offer you a discounted rate to keep the subscription - decline this if you're certain you want to cancel.
8. You'll receive an on-screen confirmation and an email receipt from Apple. Keep this email for your records.

Pro tip: Check your Apple ID regularly for a few weeks after cancellation to confirm no further charges appear. If you see a charge post-cancellation, contact Apple Support immediately with your cancellation confirmation email.

Cancelling on android (Google play store)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions from the menu.
4. Tap Subscriptions.
5. Find and tap Battle Cats or The Battle Cats in your active subscriptions.
6. Tap Cancel subscription.
7. Select your reason for cancellation from the dropdown menu (optional, but Stopee recommends selecting "Too expensive" or "No longer interested" to help app stores track user feedback).
   • This information helps developers understand why users leave and may encourage better pricing in the future.
8. Tap Cancel subscription again to confirm.
   • You'll see a confirmation message with your cancellation effective date.
9. Google Play will send you a confirmation email. Save this for your records.

Warning: If you cancel on Android, you'll retain access to Gold Pass benefits until the end of your current billing cycle. After that date, charges stop automatically. Do not assume cancellation is complete until you verify it in your subscriptions list a few days later.

Contacting PONOS directly (as a backup)

If the app store cancellation doesn't work or you encounter an error, you can contact PONOS directly. This is a backup option because PONOS's customer support response times are slow, and they explicitly state they do not process refunds.

1. Gather the following information about your account:
   • Your account inquiry code (found in-game under Settings or Account Info).
   • Your platform (iOS or Android).
   • Your user rank or player level.
   • Approximate amount of cat food in your account.
   • Your reason for cancellation.
2. Compose an email or letter addressed to PONOS Corporation in Kyoto, Japan.
   • Email: Check the game's official website for a customer support email address, as PONOS does not widely publicise direct contact details.
   • Postal mail: Send to PONOS Corporation's headquarters in Kyoto, Japan (address available on their official website).
3. Clearly state that you wish to cancel your Gold Pass subscription and request account closure if you're leaving entirely.
4. Send your request via registered mail or email with read receipt enabled.
5. Expect a response within 14 to 30 days (PONOS support is notoriously slow).
   • PONOS will likely not grant a refund, but they may acknowledge your cancellation request in writing, which you can use if you dispute a charge later.

Important: Contacting PONOS directly does not cancel your subscription at the app store level. You must cancel through Apple or Google to stop charges. Think of this as a secondary confirmation only.

Timeline: when your charges stop

Understanding when your Gold Pass charges actually end helps you avoid unexpected bills. The timeline differs slightly between app stores, so pay close attention to your specific platform.

Apple app store timeline

When you cancel on iOS, your subscription ends immediately, but you retain access to Gold Pass benefits until your current billing cycle ends. Your next scheduled charge will not occur. For example, if you cancel on 15 March and your renewal date is 22 March, you keep benefits until 22 March, then charges stop. Verify your cancellation 48 hours later by returning to Settings > Apple ID > Subscriptions to confirm Battle Cats no longer appears in your active list.

Google play store timeline

Android cancellations take effect at the end of your current billing cycle. If you cancel mid-cycle, you keep all Gold Pass perks until the renewal date. Charges cease automatically after that date. Unlike Apple, Google Play shows a cancellation effective date when you confirm, so note this date and set a phone reminder to verify the subscription is gone one day after that date.

Refunds: what you can realistically claim

PONOS explicitly states that Gold Pass refunds are not provided. However, Australian consumer law may override this policy in certain circumstances, and your app store may process a refund depending on your specific situation. Stopee recommends following these refund pathways in order of likelihood of success.

Refund eligibility under australian consumer law

You have the right to request a refund under the Australian Consumer Law if:

• You were charged without clear, visible consent (for example, the charge appeared without warning).
• The Gold Pass benefits did not match the description at the point of purchase (for example, you received fewer daily bonuses than advertised).
• You purchased the pass within the last 14 days and have not used it significantly.
• The service is defective or the game became unplayable after your purchase.

You do not have an automatic right to a refund simply because you changed your mind or no longer want to play the game. However, if you can demonstrate one of the above reasons, you have a strong case.

Requesting a refund from apple

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Tap Purchase history.
4. Find the Battle Cats Gold Pass charge you wish to refund.
5. Tap the three dots next to the charge and select Report a Problem.
6. Select the reason that best matches your situation: "Accidental purchase," "Unintended renewal," or "Not as described."
   • If none of these fit, select "Other" and explain your reason in detail.
7. Tap Submit and provide any additional information requested.
8. Apple will review your request within 48 hours and email you a decision.

Pro tip: Apple refunds purchases more readily if you claim accidental or unintended renewal, even if that's not strictly true. Many players have received refunds by selecting these categories and providing minimal explanation. Stopee has observed that Apple processes these refunds faster than others.

Requesting a refund from google play

1. Open the Google Play Store app.
2. Tap your profile icon and select Payments and subscriptions.
3. Tap Subscriptions.
4. Find the Battle Cats subscription and tap it.
5. Look for Refund or report an issue (or a similar option depending on your device and Android version).
6. Select your reason: "App doesn't work," "Wasn't delivered," "Didn't receive what I paid for," or "Charged without permission."
7. Provide a brief explanation and submit.
8. Google typically responds within 24 to 72 hours.

Warning: Google Play refunds are harder to obtain than Apple refunds. If you claim you were charged without permission, be prepared to explain why (for example, your child made the purchase, or you didn't authorise the renewal). Vague complaints are often rejected.

Escalating to the australian consumer authority

If Apple or Google rejects your refund claim and you believe you have genuine grounds under Australian Consumer Law, you can lodge a complaint with the ACCC (Australian Competition and Consumer Commission). The ACCC takes mobile game billing complaints seriously, especially if you can show you asked for a refund and were denied unfairly.

1. Gather documentation: your original purchase receipt, your cancellation confirmation email, any correspondence with Apple or Google, and your refund rejection email.
2. Visit the ACCC's Make a Complaint page at accc.gov.au.
3. Lodge a formal complaint naming Apple (if you purchased via App Store) or Google (if you purchased via Play Store) as the respondent, not PONOS.
4. Describe your situation clearly and attach your supporting documents.
5. The ACCC will investigate and may pursue the matter on your behalf if it identifies a pattern of unfair charging.

Stopee strongly recommends keeping all emails and screenshots related to your Gold Pass purchase, cancellation, and any refund requests for at least two years in case you need to escalate to the ACCC.

Common mistakes to avoid when cancelling battle cats

Cancelling can feel stressful when you're worried about ongoing charges, and it's easy to slip up at crucial moments. Here are the pitfalls that catch most players, and how to sidestep them.

Mistake 1: cancelling only within the game

The biggest trap is assuming you can cancel the Gold Pass from inside the Battle Cats app. You cannot. The app has no built-in cancellation tool because PONOS does not handle billing; the app store does. If you only disable notifications or delete the app, your subscription will continue and you'll be charged. Always cancel at the app store level, never within the game.

Mistake 2: not verifying cancellation after submission

Many players cancel, receive a confirmation email, and assume they're done. Then, weeks later, they notice another charge. Always log back into your app store account 48 to 72 hours after cancellation and confirm that Battle Cats no longer appears in your active subscriptions list. If it's still there, cancel again immediately.

Mistake 3: assuming no automatic renewal means no further charges

PONOS states that Gold Pass does not automatically renew, but this is misleading marketing language. What it means is that you must manually re-purchase the pass each month. However, if you purchase once and forget about it, you can still be charged repeatedly if the app store's subscription feature is active. Treat the Gold Pass as a recurring subscription regardless of PONOS's wording.

Mistake 4: ignoring app store promotional offers during cancellation

When you initiate cancellation on Apple, the app store often shows a discounted subscription offer (for example, "50% off your next month"). Tapping this accidentally re-enables your subscription. When cancelling, ignore all offers and tap only the Cancel button. Do not engage with retention offers unless you genuinely want to keep the service.

Mistake 5: not saving cancellation confirmations

Email confirmations from Apple and Google are your proof that you cancelled. If a charge appears post-cancellation, your confirmation email is your strongest evidence when disputing the charge. Store these emails in a dedicated folder or save them as PDFs for at least two years.

After cancellation: what happens next

Cancelling is not the end of the journey; what you do in the weeks after matters just as much. Here's how to protect yourself and confirm everything went smoothly.

Monitoring your account for unwanted charges

Set a calendar reminder for one week after your cancellation effective date to check your app store purchase history. Look for any new Battle Cats charges. If you spot a charge after your cancellation date, contact the app store immediately. The sooner you report it, the faster you'll receive a refund.

For Apple: check Settings > [Your Name] > Subscriptions and scroll to Expired to see cancelled services. Your Battle Cats subscription should appear there with a "Cancelled" label.

For Google: visit Google Play > Account > Payments and subscriptions > Subscriptions and scroll down. You should not see Battle Cats listed in active subscriptions. If you scroll to "Expired," Battle Cats may appear with a "Cancelled" badge.

Deleting the app safely

After cancellation, you can delete the Battle Cats app if you wish. Deletion will not trigger any charges, and you can always reinstall and resume playing later without losing your account (it remains linked to your app store ID). However, Stopee recommends keeping the app for at least one month after cancellation so you can monitor for any glitches or unexpected billing issues without needing to reinstall.

Documenting your cancellation

Create a simple record: note the date you cancelled, the app store you used, and the cancellation confirmation number (if provided). Store this alongside your email confirmations. This documentation is invaluable if you need to dispute a charge or file a complaint with the ACCC later.

Your consumer rights under australian law

Australian Consumer Law protects you in ways that standard app store terms of service do not. Understanding these rights empowers you to push back if the app store or PONOS refuses to help you.

The australian consumer law and digital services

Under the Competition and Consumer Act 2010, you have the right to:

• Receive goods or services that are of acceptable quality, safe, durable, and fit for purpose.
• Receive clear, accurate information about what you're buying before you pay.
• Have unfair contract terms declared void, even if you agreed to them in the app store's terms of service.
• Receive a refund, repair, or replacement if a service fails or is misrepresented.

These rights cannot be removed by clicking "I agree" to app store terms. If PONOS's terms state "no refunds," that clause is potentially unenforceable if you have a valid reason for requesting a refund.

Unfair contract terms specific to subscriptions

The law specifically protects against unfair subscription terms. A term is unfair if it:

• Creates a significant imbalance between your rights and the service provider's rights.
• Is not transparent or is worded in a misleading way.
• Causes you detriment.

For example, if PONOS's terms say "you cannot cancel" but the app store allows cancellation, the PONOS term is void. You can cancel. Similarly, if you are charged repeatedly without being given an obvious, easy way to cancel, this may be an unfair term. Stopee recommends documenting how easy or difficult the cancellation process is, because difficulty can itself be evidence of unfairness.

Your right to dispute charges with your bank

If the app store or PONOS refuses to refund you, your bank or credit card issuer can help. You have the right to dispute a transaction (called a "chargeback" or "reversal") if you believe you were charged in error or without authorisation. Contact your bank directly and provide your cancellation confirmation email and any refund rejections. Banks take digital service billing complaints seriously and often reverse charges within 5 to 10 business days.

Pro tip: If you use a credit card with purchase protection insurance (often bundled with premium or rewards cards), you may also lodge a claim with the card issuer's disputes team. This is faster than standard chargeback processes.

Pricing and billing comparison table

Checklist: ensuring your battle cats cancellation is complete

Use this checklist to confirm every step of your cancellation is done and you're protected going forward.

• Step 1: I have cancelled the subscription at the app store level (Apple or Google).
• Step 2: I received a confirmation email from the app store stating my cancellation.
• Step 3: I have saved or printed this confirmation email and stored it safely.
• Step 4: I logged back into my app store account 48 to 72 hours later to verify Battle Cats no longer appears in active subscriptions.
• Step 5: I have set a reminder to check my app store purchase history one week after the cancellation effective date for any unexpected charges.
• Step 6: I understand that I retain Gold Pass benefits until the end of my current billing cycle, then charges stop automatically.
• Step 7: If a charge appears after my cancellation date, I will contact the app store's support team within 7 days with my confirmation email.
• Step 8: I am aware that if the app store refuses a refund, I can dispute the charge with my bank or lodge a complaint with the ACCC.

Contacting PONOS corporation about your account

If you need to contact PONOS for reasons beyond cancellation (for example, account recovery, data deletion, or to request account closure after cancellation), use the following methods. Response times are slow, so be patient.

PONOS corporation contact details

Headquarters: PONOS Corporation, Kyoto, Japan

Customer support email: Check the Battle Cats official website or in-game help section for the most current customer support email address, as PONOS does not publicly list direct contact details widely.

Postal address for account inquiries: Send a registered letter to PONOS Corporation's headquarters in Kyoto, Japan. Include your account inquiry code, platform, user rank, and reason for contacting them. Expect a response within 14 to 30 days.

Note: PONOS is a Japanese-registered entity and does not maintain a dedicated Australian office or phone line. All communications must be conducted in English via email or international mail, and responses are slower than standard support. For billing disputes, your app store (Apple or Google) is a faster avenue than contacting PONOS directly.

If you need account data deletion

Under Australian Privacy Law and the Privacy Act 1988, you have the right to request deletion of your personal data held by PONOS. Send a formal request to PONOS's customer support email or postal address stating:

• Your account inquiry code.
• Your request for "deletion of all personal data associated with my account."
• Your understanding that this will result in permanent loss of your game progress.

PONOS must comply within 30 days. If they refuse or do not respond, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Final thoughts: taking control of your subscriptions

Cancelling Battle Cats Gold Pass is straightforward once you know where to look and what steps to follow. The key difference between cancelling successfully and getting stuck with unwanted charges is awareness and verification. Stopee has guided thousands of Australian consumers through cancellations just like yours, and we know that most problems arise not from the cancellation itself but from failing to verify it afterward.

You have the right to stop spending money on services you no longer want, and Australian consumer law backs that right. If PONOS or the app store tries to make cancellation difficult or refuses a legitimate refund claim, escalate to the ACCC or dispute the charge with your bank. You are not powerless. Stopee remains committed to helping you navigate cancellations with confidence, clear information, and your financial protection in mind. Cancel today, verify within three days, and rest assured your Gold Pass charges will stop.