Manage Offroad Outlaws

How to cancel offroad outlaws and stop auto-renewal charges

What offroad outlaws is and why you might want to cancel

Offroad Outlaws is a mobile off-road driving game available on iOS and Android that lets you play the core game for free, but charges real money for optional memberships and in-app purchases. The membership tiers are designed to speed up your progression with perks like boosted rewards, extra crates, and faster levelling.

You may be considering cancellation because the subscription is more expensive than you expected, you've lost interest in the game, or you didn't realise it was set to auto-renew. Whatever your reason, Stopee is here to help you understand exactly how to cancel, what happens next, and what rights you have under Australian consumer law.

How the subscription model works

Offroad Outlaws uses an auto-renewing subscription system. That means your payment method is charged automatically before your current billing period ends. The game charges you within 24 hours before renewal and your payment goes through the platform you used to buy the membership (Apple App Store, Google Play, or direct billing).

When you cancel, your access typically continues until the end of your already-paid period. You don't lose the game immediately, but you stop being charged for future renewals.

Why players cancel offroad outlaws

Players report cancelling for several reasons: gameplay changes that feel less fair after recent updates, unexpectedly high costs when converted to Australian dollars, confusion about where charges appear across different devices, and simply losing interest in the game. Some report difficulty understanding billing statements or finding where to manage their subscription. At Stopee, we've seen all of these reasons, and they're all legitimate grounds to cancel.

Subscription plans and pricing in australian dollars

Offroad Outlaws offers two main membership tiers, both auto-renewing unless you cancel. Pricing is shown below in AUD as listed on the official app store storefronts.

Store pages also show one-off in-app purchases at various prices, but these do not auto-renew. Only the two membership plans charge you repeatedly. If you're seeing charges on your bank statement and aren't sure which subscription caused them, Stopee recommends checking your app store purchase history first.

How to cancel offroad outlaws on iOS (Apple app store)

If you bought your Offroad Outlaws membership through an iPhone, iPad, or iPod using the Apple App Store, you cancel through Apple's subscription settings, not through the game itself.

1. Open the Settings app on your device.
   • Do not open Offroad Outlaws-you manage subscriptions in Settings.
2. Tap Accounts & Passwords (or iTunes & App Store on older iOS versions).
   • Scroll down if you don't see it immediately.
3. Tap your Apple ID at the top of the screen.
   • You may be asked to sign in. Use your Apple ID credentials.
4. Select Subscriptions.
   • This shows every active subscription tied to your Apple ID.
5. Find Offroad Outlaws in the list and tap it.
   • If you see multiple entries, you may have subscribed on more than one device.
6. Tap Cancel Subscription or Edit and select Cancel.
   • Apple will ask you to confirm. You may also see a prompt offering a discounted renewal-ignore it if you want to cancel.
7. Wait for a confirmation screen that says your subscription will end on a specific date.
   • Pro tip: Take a screenshot of this confirmation. It proves cancellation if Apple later charges you by mistake.

Warning: Deleting the Offroad Outlaws app from your phone does not cancel your subscription. You must follow the steps above in Settings.

How to cancel offroad outlaws on android (Google play)

Android users who purchased through Google Play manage subscriptions via the Google Play Store app, not inside the game.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage subscriptions or Payments and subscriptions.
   • Exact wording varies slightly by device and Android version.
3. Find Offroad Outlaws in your active subscriptions list.
   • If it doesn't appear, the subscription may already be cancelled or you may need to log in to the correct Google account.
4. Tap Offroad Outlaws to open the subscription details.
   • You'll see the plan name, price, and renewal date.
5. Tap Cancel subscription.
   • Google may offer a retention discount. Ignore it if you want to cancel.
6. Confirm your cancellation when prompted.
   • You'll see a date confirming when your access ends.
7. Screenshot the confirmation message.
   • Pro tip: Keep this proof for at least 12 months in case you need to dispute a charge with your bank.

Warning: Some Android users have reported that uninstalling the game doesn't stop recurring charges. Always cancel through the Google Play Store app, not by deleting the game.

How to cancel via direct contact with offroad outlaws support

If you purchased your subscription directly from Offroad Outlaws (not through an app store), or if you're having trouble cancelling through Apple or Google, contact the developer's support team. They can manually cancel your subscription and investigate any billing issues.

1. Email support@offroadoutlaws.com with the subject line "Subscription cancellation request".
   • Use your full name, email address, and account details so they can find your subscription.
2. Include the following information in your email:
   • Your in-game username or player ID.
   • The email address linked to your account.
   • The date your subscription started and the price you were charged.
   • Your device type (iPhone/Android) or platform.
   • A clear statement: "I request cancellation of my Offroad Outlaws membership effective immediately."
3. Request a written confirmation of cancellation.
   • Ask them to confirm the date on which your access will end.
4. Allow 24 to 48 hours for a response.
   • Offroad Outlaws support typically replies within one business day, but can take longer during high-volume periods.
5. If you receive no response after 48 hours, follow up with a second email marked "Follow-up: cancellation request".
   • Keep copies of all emails for your records.

Pro tip: Contact support via in-game support or their website contact form as a backup if email bounces. Stopee recommends using email because it creates a written record.

What happens after you cancel offroad outlaws

Cancelling feels like a relief, but understanding what changes helps you avoid surprises.

Your access and game progress after cancellation

Your access to Offroad Outlaws continues until the end of your paid billing period. If your monthly membership renews on the 15th of each month and you cancel on the 8th, you can still play and enjoy membership benefits until the 15th. After that date, your membership ends and you revert to the free version of the game.

Your game progress, vehicles, and customisations are not deleted when your membership expires. You keep your account and can still play the free version with all your cars and progress intact. You simply lose the membership perks like boosted rewards and extra crates.

Refunds and unused time

Refunds for unused time are not automatic. Under Australian Consumer Law, you have rights to a remedy if the game is faulty or not as described, but a change of mind about a digital product may not entitle you to a refund. However, you can request one.

If you cancel mid-month and want a refund for unused time, contact support@offroadoutlaws.com with the subject "Refund request for unused subscription time". Explain your reason (technical fault, game broken, charged twice, etc.). Include your cancellation confirmation and a statement of how many days are unused.

Pro tip: If you've been charged multiple times or charged after cancellation, Stopee advises you to request a refund within 14 days of the charge and escalate to your bank if the developer doesn't respond within 7 days.

Your bank or payment method

Once you cancel, no future charges appear on your credit card, debit card, or payment method. If Offroad Outlaws attempts to charge you after cancellation, you have grounds to dispute the charge. Contact your bank immediately and reference your cancellation confirmation.

Your consumer rights under australian law

Australia's Consumer Law protects you when you buy digital products and services, including subscriptions. Understanding your rights gives you power if something goes wrong.

What australian consumer law says about digital subscriptions

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), businesses must ensure digital products are of acceptable quality, match their description, and are safe. If Offroad Outlaws is not working as advertised (for example, rewards are broken, the game crashes after an update, or you're charged twice), you may be entitled to a remedy such as a refund, replacement, or repair.

The law also requires businesses to clearly disclose auto-renewal terms before you purchase. If the terms were unclear or hidden, cancellation and a refund are stronger arguments.

Your cooling-off rights and change-of-mind refunds

Digital products don't have a universal cooling-off right, but some providers offer voluntary change-of-mind refunds. Apple and Google may allow refunds within 48 hours of purchase if requested through their customer service. Offroad Outlaws developers may also honour refund requests if you ask within a few days of purchase.

Your best approach: request a refund within 48 hours of purchase via the app store or support email. If refused, and if the game is faulty or misleading, escalate to the Australian Competition and Consumer Commission (ACCC).

Disputing charges with your bank

If Offroad Outlaws charges you after cancellation or charges you twice in one month, you can dispute the charge through your bank. Contact your bank and provide:

• Your cancellation confirmation email or screenshot.
• Your bank statement showing the disputed charge.
• Proof that you cancelled (email confirmation, screenshot of app settings, or support response).

Your bank can reverse the charge and investigate. Stopee recommends doing this within 14 days of the unwanted charge for the fastest resolution.

Common mistakes when cancelling offroad outlaws

Many players feel frustrated because they thought they'd cancelled but charges continued. These mistakes are easy to make, but you can avoid them.

Uninstalling the app instead of cancelling the subscription

Deleting Offroad Outlaws from your phone does nothing to stop the subscription. The game is separate from your billing. You can uninstall it safely once you've cancelled through Settings or Google Play, but cancelling the subscription must come first.

Cancelling inside the game instead of through your app store

Some games offer an in-app option to "cancel" or "manage billing", but Offroad Outlaws does not. If you tap anything in the game that looks like a billing option, it usually takes you to the app store anyway. Always go directly to Settings (iOS) or Google Play (Android) to be certain.

Forgetting to cancel across multiple devices

If you play Offroad Outlaws on both an iPad and an iPhone, your Apple ID is linked to both devices. A single subscription covers all your devices. However, some players have reported multiple subscriptions appearing across different accounts (for example, a work Apple ID and a personal one). Check your Settings on every device you use. Stopee recommends taking a screenshot of each cancellation confirmation.

Not keeping proof of cancellation

Apple and Google send confirmation emails when you cancel, but these are easy to lose. Screenshots of the cancellation screen are your strongest proof. Save these to your phone, email them to yourself, or print them. If a dispute arises months later, proof matters.

How to check if you've successfully cancelled

Verifying cancellation takes two minutes and saves you from unexpected charges.

1. Return to your subscription settings (Settings > Accounts on iOS, or Google Play Store > Manage subscriptions on Android).
2. Look for Offroad Outlaws in your active subscriptions list.
3. If it's gone or marked as "cancelled", you've succeeded.
4. If it still appears as active with a renewal date, the cancellation didn't go through. Try again or contact support.
5. Check your next monthly bank or credit card statement 30 days after cancellation to confirm no charge appears.

Pro tip: Set a phone reminder for the date your current billing period ends. On that date, check your bank statement to confirm no renewal charge occurred. This is your final verification.

Why you should use stopee to verify cancellation

Cancelling a subscription seems simple until something goes wrong. That's why Stopee exists: to guide you through the cancellation process and help you dispute charges if the company fails to honour your cancellation. We've worked with thousands of Australian consumers who faced auto-renewal traps, hidden charges, or failed cancellations.

If Offroad Outlaws charges you after you've cancelled, Stopee can help you gather evidence, draft a formal dispute letter, and escalate to your bank or the ACCC if needed. Our guides are free, our advice is based on real consumer law, and we don't charge you to help.

Summary: your cancellation checklist

Get help from stopee if your cancellation is disputed

Offroad Outlaws support typically responds to cancellation requests within 24 hours, but if they refuse to cancel, ignore your request, or continue charging after you've cancelled, Stopee has helped thousands of consumers escalate their complaints to the ACCC and recover refunds through bank disputes.

Visit Stopee.com to file a complaint, access free cancellation templates, and connect with consumer advocates who know subscription law inside out. Your cancellation matters, your time matters, and you deserve clear answers about why you're being charged.

Cancelling Offroad Outlaws is straightforward once you know the right steps. Use this guide as your roadmap, keep your proof, and don't hesitate to escalate if something goes wrong. Stopee is here whenever you need confirmation, support, or someone to fight your corner.