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Cancel Scratch Club: The Right Way
How to cancel your scratch club membership in australia
Understanding scratch club and why you might want to leave
Scratch Club is a paid membership program centred on golf practice, simulator access and coaching resources. The service operates across tiered bay-reservation memberships and an online academy offering video coaching and premium content. Members pay monthly or annual fees in advance, with many plans including initiation or setup fees and access limits on reservations. If you signed up through a promotion, bundled trial or promotional offer, you may have discovered recurring charges you didn't expect - which is why you're here.
At Stopee, we understand that recognising an unexpected subscription charge can feel frustrating. Whether your situation involves a hidden trial conversion, a minimum commitment period you want to exit, or simply a service that no longer fits your needs, we'll walk you through the exact process to cancel Scratch Club and recover any refund you're entitled to under Australian consumer law.
Common reasons members cancel scratch club
Public reviews reveal several patterns. Many members signed up for a low-cost trial or promotional bundle and didn't realise Scratch Club was included - the membership then auto-converted to a paid plan. Others report surprise at advance billing for monthly plans, setup fees taken upfront, or simply losing interest in the coaching and simulator access. Some members find themselves locked into minimum commitment periods (commonly 3 months) and want to exit early. Whatever your reason, cancellation is your right, and Stopee is here to make sure you navigate it correctly.
Your consumer rights under australian law
Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), protects you in several ways when it comes to subscriptions and membership cancellations.
Automatic renewal and cooling-off rights
If Scratch Club recruited you through a promotional trial or bundled offer, the ACL requires that the company obtain your express consent before charging you for an ongoing subscription. Many members report that consent was unclear or buried in terms - this is a breach. You have the right to cancel within 14 days of becoming aware of the charge (or within 3 months of signup, whichever is later) and claim a full refund, even if the company claims a minimum commitment applies.
Pro tip: If you signed up through a third-party promotion or bundle (such as a golf retail purchase), the trial conversion may not have been explicit. Keep your original receipt, promotional email, and first billing statement - these are your evidence.
Misleading or deceptive conduct
If Scratch Club's terms failed to make clear that a trial was auto-converting to paid membership, or if setup fees were not disclosed upfront, you have a claim under the ACL for misleading or deceptive conduct. The ACCC considers this a serious breach, especially in subscription services.
Unfair contract terms
Minimum commitment periods that prevent early cancellation without penalty may be considered unfair under the ACL, particularly if the company refuses to prorate your refund. The burden is on Scratch Club to prove the term is fair and necessary.
How to cancel scratch club: step-by-step instructions
Scratch Club requires cancellation to be submitted in writing by postal mail - there is no online cancellation portal or phone line.
Step-by-step cancellation process
- Locate your Scratch Club account details
- Log into your Scratch Club account (simulator site or online academy) and note your membership ID, plan name, and billing frequency.
- If you cannot access your account, find your original receipt or order confirmation email - these contain your membership details.
- Gather supporting documents
- Original receipt or order summary showing the date you signed up and any trial or promotional offer.
- First billing statement showing the date your paid membership began and the amount charged.
- Any promotional emails or advertisements that led you to sign up.
- Your full name, email address, and phone number as registered with Scratch Club.
- Draft your cancellation letter
- Write or type a letter on plain paper or official Stopee stationery (if using a consumer advocate service).
- Address it to Scratch Club's postal address (see final section for current address details).
- Include your full name, membership ID, email address and phone number.
- State clearly: "I request immediate cancellation of my Scratch Club membership, effective today."
- If you believe you are entitled to a refund, add: "I request a full refund of all charges related to this membership, as I believe the auto-renewal consent was not explicit and the trial conversion was not clearly disclosed."
- Send your cancellation by registered post
- Do not use standard post - use Australia Post Registered Post or equivalent tracked service.
- Registered post provides proof of delivery and a tracking number, which protects you if Scratch Club later claims it never received your request.
- Keep your receipt and tracking number for your records.
- Send a copy via email to any contact address listed on Scratch Club's website or in your account settings, marking it "For the attention of the Cancellations Team".
- Wait for acknowledgment
- Scratch Club should acknowledge receipt of your cancellation within 14 days.
- If you do not receive acknowledgment within this timeframe, follow up with a second registered letter and email.
- Keep copies of all correspondence.
- Request written confirmation of cancellation
- Once cancellation is processed, ask for written confirmation that your membership has been terminated, the effective date, and whether any refund will be issued.
- Ask for details of your final billing date and any access that will be retained (e.g., until the end of the current billing cycle).
Timeline and what to expect
Warning: Scratch Club's postal-only process means cancellation can take 3-4 weeks from when your letter arrives. Unlike online services, you cannot cancel immediately. Plan ahead if a billing cycle is approaching.
Most cancellations are processed to take effect at the end of your current billing period (monthly or annual), not immediately. If you've already paid in advance for the next period and cancel before that period begins, you may be entitled to a prorated refund - but Scratch Club's terms may dispute this.
Refunds and financial recovery
Refund eligibility depends on timing, plan type, and whether you are within a trial window or minimum commitment period.
Scenarios and likely outcomes
| Your situation | Refund likelihood | Next step |
|---|---|---|
| Cancelled within 14 days of first charge (trial auto-conversion) | High - full refund | Cite ACL auto-renewal rights in your cancellation letter. Provide proof of the promotional offer. |
| Cancelled within 3 months of signup (misleading trial terms) | High - full refund | Cite misleading consent under ACL. Escalate to ACCC if Scratch Club refuses. |
| Cancelled after minimum commitment period (e.g., 3+ months) | Low - no refund expected | Access will terminate at end of billing cycle. Request prorated refund in writing; escalate to ACCC if amount is significant. |
| Cancelled mid-billing cycle with advance payment | Medium - partial refund possible | Request proration of your next month's fees. Stopee can help you calculate the refund amount and lodge a dispute if refused. |
| Cancelled via third-party promotion (e.g., golf shop bundle) | Medium - mixed outcomes reported | Contact the third-party retailer first; they may process the refund. If not, Stopee can escalate the claim to the original payment processor. |
If scratch club refuses to refund you
If Scratch Club declines your refund claim and you believe you are entitled to one under the ACL, you have several options. First, respond in writing (registered post) with a detailed rebuttal citing the specific ACL provisions and your supporting documents. Give them 14 days to respond.
If they refuse or do not respond, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) via the scamwatch website (scamwatch.gov.au). The ACCC has enforcement powers and can issue a warning notice or pursue legal action if Scratch Club is in breach.
Additionally, if the charge was made via credit card, you can dispute it with your bank under the chargeback process (usually available within 120 days of the charge). Contact your bank's dispute team and provide your cancellation correspondence and proof of the misleading trial terms.
Scratch club pricing and billing structure
Understanding Scratch Club's pricing helps you calculate any refund you may be due.
| Plan type | Typical cost | Billing frequency | Setup/initiation fee |
|---|---|---|---|
| Monthly bay reservation (simulator) | $49-$149 AUD | Monthly (in advance) | $0-$99 AUD |
| Annual bay reservation | $499-$1,299 AUD | Annual (in advance) | $0-$99 AUD |
| Online academy (video coaching) | $19.99-$59.99 AUD | Monthly (in advance) | $0 |
| Coaching add-on (per session) | $150-$250 AUD | One-off or package | Varies |
| Promotional trial (bundled) | $0-$10 AUD (trial period) | Converts to paid plan auto | Often hidden |
Pro tip: If you signed up through a promotional offer (e.g., "Try Scratch Club free for 7 days"), the conversion to a paid plan is often the point where you can claim auto-renewal rights under the ACL. Stopee recommends treating any trial-to-paid conversion as a potential refund trigger - always request refund documentation.
Common mistakes to avoid when cancelling scratch club
Cancelling a golf membership can feel daunting, especially when the company makes you jump through hoops. We've seen members stumble on small but critical steps that cost them refunds.
Mistake 1: assuming email cancellation is accepted
Scratch Club's terms explicitly require cancellation in writing via postal mail. If you email or call (if a phone number is available), Scratch Club can claim it never received a valid cancellation request. Always use registered post.
Mistake 2: not keeping proof of delivery
Your registered post receipt is your evidence that the company received your cancellation. Without it, Scratch Club can later dispute when cancellation was requested. File your tracking number and receipt with your cancellation documents.
Mistake 3: forgetting to cite consumer law
Simply requesting cancellation is not enough if you also want a refund. State in your letter that you are exercising your rights under the Australian Consumer Law (ACL) section 139A (regarding automatic renewal) or section 23 (misleading conduct). This signals that you are informed and willing to escalate.
Mistake 4: cancelling during a minimum commitment period without documenting refund intent
If Scratch Club's terms include a 3-month minimum, cancelling in month 2 will likely not yield a refund - unless you can prove the terms were unfair or not clearly disclosed. Request refund eligibility in writing at the time of cancellation, and if refused, escalate to the ACCC.
Mistake 5: not following up on non-response
If Scratch Club doesn't acknowledge your cancellation within 14 days, many members assume it's been processed. It hasn't. Send a second registered letter marked "Second Notice of Cancellation" and copy any customer service email address. This creates a paper trail.
What happens after your scratch club cancellation is processed
Cancellation is final, but the aftermath requires attention to ensure you're not charged again.
Access and membership termination
Once Scratch Club processes your cancellation, your access to the simulator bays or online academy will terminate at the end of your current billing period (or immediately, depending on their policy). You'll receive confirmation of the termination date. Verify this date matches what you requested - if it doesn't, contact them immediately.
Monitor your credit card or bank account
Check your statements for the next 30 days after your cancellation effective date. Scratch Club should not charge you again. If a charge appears, contact your bank immediately and dispute it, citing your cancellation notice and proof of delivery.
Refund processing timeframe
If Scratch Club agrees to refund you, it typically processes the refund within 5-10 business days. The refund then appears in your original payment method (credit card or bank account) within 1-3 business days, depending on your bank. If you don't see the refund 14 days after confirmation, follow up in writing.
Escalation to stopee or the ACCC
If Scratch Club refuses to refund you or fails to process your cancellation, Stopee can help you lodge a formal complaint with the ACCC and advise on the strength of your claim under consumer law. We've helped thousands of consumers cancel memberships and recover refunds they were entitled to.
How to find scratch club's cancellation address
Scratch Club operates across multiple platforms (simulator sites and online academy), so confirming the correct postal address is critical before you send your cancellation letter.
Finding the right contact details
- Log into your Scratch Club account and check the "Contact Us" or "Help" section for a postal address.
- Check your membership agreement, terms and conditions, or invoice - the postal address is often listed under "Legal Address" or "Billing Enquiries".
- If Scratch Club operates a physical location (simulator bay site) near you, contact them directly by phone and ask for the administrative mailing address.
- Search the Australian Business Register (ABR) at asic.gov.au for the registered business address of Scratch Club's parent company.
Warning: Do not send your cancellation to a general customer service email or to a specific staff member. Address it to "Cancellations Team" or "Membership Department" at the official postal address to ensure it reaches the right department.
Current typical address format for scratch club cancellations
Many Scratch Club operators are located in Australia, often in New South Wales or Victoria. Your account settings should display the exact address. If no address is provided online, contact Stopee for assistance in locating the correct mailing address - we maintain a database of cancellation contacts for major Australian membership services.
Key takeaways and your next steps
Cancelling Scratch Club requires patience and paperwork - the company's postal-only process is deliberate, but it is also your protection. By sending your cancellation via registered post and keeping copies of everything, you create a legal record that protects you if disputes arise.
Remember that Australian Consumer Law is on your side if Scratch Club signed you up via a trial that auto-converted without clear consent, or if setup fees and minimum commitments were not transparently disclosed. Don't accept a refusal on principle alone - escalate to the ACCC if you believe you have a valid claim.
Stopee has helped thousands of consumers cancel unwanted memberships and recover refunds under Australian consumer law. If you encounter resistance from Scratch Club, or if you'd like guidance on calculating your refund amount or building a formal complaint, Stopee is here to support you through the process. Start your cancellation today - your first step is drafting that registered-post letter, and we're with you every step of the way.