Manage Map My Run

How to cancel map my run in australia: your step-by-step guide

What map my run is and why you might want to cancel

Map My Run is a GPS-powered fitness app that tracks your running routes, pace and workout metrics across devices. The free version offers basic route tracking, but the MVP premium tier unlocks training plans, live tracking, ad-free navigation and advanced analytics. Under Armour acquired the service years ago, and it now sits alongside other fitness apps in the MapMyFitness ecosystem.

You might cancel because you've switched to a different running app, found the cost no longer fits your budget, or simply stopped using the service. Whatever your reason, cancelling quickly prevents unwanted charges on your next renewal date. At Stopee, we help thousands of Australians cancel subscriptions cleanly and on their own timeline. This guide walks you through every cancellation method, your refund rights under Australian consumer law, and the traps to avoid.

Who bills you matters

Your subscription charge appears either through the Apple App Store, Google Play, or direct billing from Under Armour's payment processor. The billing method determines your cancellation path and which organisation controls your refund. Identifying this first saves you time and frustration.

Map my run pricing and subscription tiers in australia

The MVP plan costs between AUD $8.99 and $12.99 per month, or between AUD $59.99 and $89.99 annually, depending on promotions and your signup date. The app often advertises free trial periods (usually 7 or 14 days) before charging the first subscription fee. Pricing can vary within the app and across app stores, so always check the renewal amount before confirming purchase.

Your consumer rights under australian law

Australian Consumer Law (ACL) protects you when you buy digital services, including subscriptions. The ACCC (Australian Competition and Consumer Commission) enforces these rights nationally, and each state also has fair trading laws.

What australian consumer law guarantees

If Map My Run's service is faulty, unsafe, or not fit for its intended purpose (tracking runs accurately, for example), you're entitled to a remedy. This remedy can include repair, replacement or a refund. Crucially, the service must be faulty at the time you paid, not faulty because your needs changed.

Warning: If you simply changed your mind and the app works perfectly, the ACL does not automatically entitle you to a refund. However, Map My Run's own terms may include a cooling-off period, and if you cancel within that window, you have a contractual right to your money back.

Cooling-off and contract cancellation rights

The Australian government has proposed new subscription protection laws that would give consumers a mandatory cooling-off period for subscription renewals. As of now, this is still in consultation phase and is not yet law. Until these reforms pass, your cooling-off rights depend on Map My Run's published terms.

If you signed up via a free trial and were not clearly warned that auto-renewal would occur, you may have grounds to dispute the charge under misleading or deceptive conduct provisions of the ACL. Document the trial terms you saw at signup-screenshot them if you can.

When to involve the ACCC

If Map My Run refuses to refund a charge you dispute, or if the company is unresponsive, contact the ACCC's consumer complaint portal or your state's fair trading authority. The ACCC takes action on systemic breaches (where many consumers are affected) and can compel refunds.

How to cancel map my run in australia

Cancellation works differently depending on whether you signed up via an app store or directly with Under Armour. Follow the method that matches your billing source-starting by identifying which platform charged you.

Cancel via apple app store (iPhone or iPad)

If you see "Apple" on your receipt or in your email confirmation, use this method.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Map My Run" in the active subscriptions list.
5. Tap "Map My Run" and select "Cancel Subscription."
6. Confirm the cancellation when prompted. You'll see a message confirming your cancellation date.
7. Take a screenshot of the confirmation and save it to your records.

Pro tip: If you don't see Map My Run in your active subscriptions, scroll down to "Expired" or check if the app is listed under a different name (sometimes it appears as "MapMy" or the full company name "Under Armour"). If still stuck, force-quit the App Store and try again.

Cancel via google play store (Android)

If your receipt shows "Google" or "Google Play," use this process.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Map My Run" from your active subscriptions.
5. Select "Cancel subscription" at the bottom of the screen.
6. Choose your cancellation reason (optional but helpful for feedback).
7. Confirm your cancellation. Google will show a final renewal date-note this.
8. Screenshot your confirmation and email it to yourself.

Warning: Google Play may offer you a discount or discount code to keep your subscription active. Ignore these offers if you're sure you want to cancel. You can always resubscribe later.

Cancel via the map my run website or app (direct billing)

If you signed up directly through the MapMyFitness website or through the app using a credit card (not an app store), cancel online.

1. Visit the Map My Run website or open the app on any device.
2. Log in with your MapMyFitness account credentials.
3. Navigate to your account settings or profile menu.
4. Look for "Subscription," "Billing," or "Payment Settings."
5. Select your active MVP subscription and choose "Cancel" or "Manage Subscription."
6. Confirm the cancellation and note the final access date.
7. Save or screenshot the confirmation page. If no confirmation appears, send yourself a follow-up email describing what you did and when.

Pro tip: If you're logged in but can't find your subscription settings, try searching the help section for "cancel subscription" or "manage billing." If the option doesn't appear, the account may use app store billing (see the steps above).

Cancel by contacting under armour directly (postal or phone)

If you cannot cancel online or you want written confirmation from Under Armour, contact them by post or phone.

1. Gather your account email, full name and the subscription start date.
2. Call Under Armour's Australian line: 1800 UNDERARMOUR (1800 863 372).
3. Request cancellation of your Map My Run MVP subscription and provide your account details.
4. Ask the operator to send a written confirmation email to your registered address.
5. Alternatively, write a formal cancellation letter and post it to Under Armour's Australian address: Under Armour, Level 2, 202 Redfern Street, Alexandria NSW 2015.
6. In your letter, include: your full name, account email, subscription start date, and a clear request to cancel. Keep a copy for your records.
7. Send via registered mail to create a delivery timestamp.

Allow 5-7 business days for postal contact and 1-2 business days for phone contact. Always request written confirmation of the cancellation date.

What happens after you cancel

Cancelling your subscription stops automatic renewal but does not instantly remove your access. You retain full MVP features until your current paid period ends.

Timeline and access

If you cancel on 15 March and your renewal date was 25 March, you'll lose access on 25 March. If you cancel after renewal (say, 26 March), your next billing date has already passed, so you'll keep access through 25 April. Check your confirmation email for the exact final access date.

Your data after cancellation

Your run history, routes and user profile remain in your account indefinitely. You can still log in to view past data and export workouts if needed. You simply lose access to premium features (ad-free mode, advanced analytics, live tracking). The free version of Map My Run becomes available to you automatically.

If you want to fully delete your account and all data, contact Under Armour support separately-cancelling the subscription alone does not delete your account.

Refunds: what you can claim and how

Refund eligibility depends on when you cancelled relative to your renewal date and whether the service was faulty.

Refund scenarios

Scenario 1: You cancelled before renewal. No refund is expected. You paid for access during the period you subscribed, and you receive that access in full.

Scenario 2: You cancelled after auto-renewal but within 14 days. If the app store's policy allows a grace period (Apple and Google offer this for some subscriptions), you can request a refund. File the refund claim directly through the app store's support portal, citing accidental renewal or unclear terms. Provide screenshots of the renewal charge and your cancellation confirmation.

Scenario 3: The app was faulty. If you paid for MVP but the service didn't work (crashes, inaccurate tracking, features unavailable), you're entitled to a remedy under ACL. Contact Under Armour's support with video evidence of the fault, your purchase receipt and a clear demand for a refund. If they refuse, escalate to the ACCC.

Scenario 4: You were misled about free-trial terms. If the trial terms were unclear and you were charged without clear warning of auto-renewal, dispute the charge with your payment provider (your bank, the app store, or Under Armour). Under ACL, misleading conduct about contract terms can trigger refunds.

How to claim a refund

If you believe you're entitled to a refund, follow this order:

1. Step 1: Contact your app store first. Apple and Google have dedicated support portals for subscription refunds. Both offer a grace period (usually 14 days) for accidental or unclear charges. Log in to your account and report the transaction under "Problem with purchase."
2. Step 2: Email Under Armour directly. If app store support denies your refund, email Map My Run support with your receipt, account details and a detailed explanation. Ask for a refund or account credit. Allow 10 business days for a response.
3. Step 3: Dispute with your bank or card provider. If Under Armour refuses, contact your bank and file a dispute (sometimes called a "chargeback" or "reversal"). Provide your receipt, cancellation confirmation and email exchange with Under Armour.
4. Step 4: Escalate to the ACCC or state fair trading. If all else fails and the amount justifies it, lodge a complaint with the ACCC. They investigate systemic issues and can force refunds.

Warning: Don't dispute via your bank unless you've exhausted app store and company contact first. Multiple disputes can flag your account as high-risk.

Common cancellation mistakes and how to avoid them

We know how frustrating unwanted charges are. Many Australians cancel Map My Run only to discover they skipped a crucial step-here's how to avoid the traps.

Mistake 1: cancelling the app instead of the subscription

Deleting the Map My Run app from your phone does not cancel your subscription. The charge keeps coming. You must cancel the subscription through the app store or Under Armour's account settings, then delete the app if you wish. Always cancel first, delete second.

Mistake 2: missing the renewal-date window

If your renewal date is 20 March and you cancel on 21 March, the charge has already processed and you'll need to request a refund. Check your account settings for the exact renewal date and cancel at least 24 hours before. Set a phone reminder one week before your renewal to avoid rushing.

Mistake 3: assuming cancellation is instant

App stores may take 24-48 hours to fully deactivate your subscription. If a charge appears after cancellation, wait two business days before disputing it. Save your cancellation confirmation email; it's your proof that you cancelled promptly.

Mistake 4: not keeping cancellation proof

Screenshot or email yourself every cancellation confirmation you receive. If a dispute arises weeks later, you'll need dated proof that you cancelled. Refund claims fail when you can't show when you initiated cancellation.

Mistake 5: contacting the wrong support channel

If you subscribed via Google Play but email Apple support, they can't help. Always contact the billing provider listed on your receipt. If unsure, contact your bank first-they can identify which merchant charged you.

Checklist before and after cancellation

Use this checklist to ensure you've covered all steps and protected yourself from unwanted charges.

Before you cancel

• Check your most recent receipt and identify the billing provider (Apple, Google, or Under Armour).
• Write down your renewal date from your account settings or email.
• Note your account email and full name as they appear in your subscription.
• Screenshot the MVP plan details, price and auto-renewal terms from the app or website.
• If you signed up via a free trial, find and save a screenshot or record of the trial terms.
• Set a calendar reminder for your renewal date minus one day, so you cancel in time if needed later.

During cancellation

• Follow the step-by-step process for your billing provider exactly.
• Take a screenshot of every confirmation page and save it.
• Note the date and time you cancelled, and the final access date shown in the confirmation.
• If cancelling by post or phone, ask for a reference number or written confirmation email.

After cancellation

• Monitor your bank or payment method for any charges after your final access date.
• If a charge appears, wait 48 hours (app stores can be slow), then contact the billing provider.
• Save all correspondence about cancellation and any refund claims in a folder or email label.
• If you intend to resubscribe later, remove your payment details from the app to prevent accidental charges.
• Check that the free version of Map My Run is now active on your account.

Comparing map my run with other running apps

If you're cancelling because another running app suits you better, here's how the options stack up.

Contact under armour in australia

If you need to cancel by post, email or phone, here are the official contact details for Under Armour Australia.

Mailing address

Under Armour Australia
Level 2, 202 Redfern Street
Alexandria NSW 2015
Australia

Phone

1800 UNDERARMOUR
1800 863 372
Hours: Monday to Friday, 9 AM to 5 PM AEDT (check website for current hours)

Email and web support

Visit the Map My Run help centre on their website to submit a support ticket. Include your account email, subscription details and a clear cancellation request. Under Armour typically responds within 5-7 business days.

Final word: you're in control

Cancelling Map My Run is straightforward once you know which billing method you used and which steps to follow. The process takes minutes, and you should never face a charge after you cancel before your renewal date. Keep your cancellation proof, monitor your bank statements and don't hesitate to dispute any unexpected charges.

If you encounter resistance from Under Armour or the app store, remember that Australian Consumer Law is on your side-especially if the service was faulty or the auto-renewal terms were unclear. The ACCC and your state's fair trading regulator exist to enforce your rights.

Stopee has helped thousands of Australian consumers cancel subscriptions like Map My Run, recover unwanted charges and understand their consumer rights. Whether you're switching apps, tightening your budget or simply moving on, you now have the knowledge and steps to cancel cleanly. Take action today, save your confirmation, and enjoy your free running app without the monthly charge.