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Cancel Inmotion Hosting: The Right Way
How to cancel InMotion hosting in australia: your step-by-step guide and refund rights
What is InMotion hosting and why you might want to leave
InMotion Hosting is a web-hosting provider that serves small businesses, developers and entrepreneurs across Australia with shared hosting, WordPress, VPS and dedicated server solutions. The company markets itself with low promotional pricing on first-term subscriptions, a range of resource tiers and migration support to lower your switching anxiety. However, competitive hosting markets mean you may find better value elsewhere, or your business needs may simply have outgrown the service.
At Stopee, we understand that cancelling online services isn't always straightforward, which is why we've created this practical guide to help you exit InMotion Hosting cleanly and recover any refunds you're entitled to under Australian Consumer Law.
When cancellation makes sense
You should consider cancelling InMotion Hosting if renewal pricing has shocked you, a competitor offers better features at your current price point, you've migrated your sites elsewhere, or service quality no longer matches your expectations. Stopee data shows that many Australian customers stay subscribed far longer than necessary simply because they forget the cancellation process exists.
Financial red flags at renewal time
InMotion Hosting's first-term promotional pricing can be significantly lower than renewal rates. If you signed up at A$2.99 per month, expect renewal at A$12-18 per month or higher depending on your plan. This pricing cliff catches many users off guard, which is why tracking your renewal date on your calendar is essential.
InMotion hosting subscription plans and pricing breakdown
Understanding your plan type helps you predict your refund eligibility and renewal cost.
| Plan type | What you get | Typical renewal cost (A$) | Refund window |
|---|---|---|---|
| Shared hosting (entry) | 1-5 websites, shared resources, capped storage, email accounts | A$12-18/month | 90 days (often) |
| Shared hosting (growth) | Unlimited websites, NVMe storage, better performance, more resources | A$18-28/month | 90 days (often) |
| VPS (unmanaged) | Dedicated resources, full root access, you manage updates | A$25-50/month | 30-60 days (varies) |
| VPS (managed) | Dedicated resources, managed updates, priority support, server monitoring | A$40-70/month | 30-60 days (varies) |
| Dedicated servers | Single-tenant hardware, full customisation, highest performance | A$80-200+/month | 30 days (often non-refundable) |
Pro tip: renewal costs are often 3-6 times higher than promotional first-term pricing. Log into your Account Management Panel (AMP) today and check your renewal date and renewal price. You may decide to switch before that charge hits.
Your consumer rights under australian consumer law
Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 (Cth) protect you as a consumer, regardless of what InMotion Hosting's terms claim.
Statutory consumer guarantees you cannot waive
Under the ACL, InMotion Hosting must supply hosting services that are of acceptable quality, fit for purpose and as described. If your hosting is frequently offline, dramatically slower than advertised, or persistently fails to deliver the promised uptime, you have legal grounds to demand a refund or service fix, even if you are past the company's stated money-back guarantee window.
The company cannot legally remove your right to a remedy for breach of these statutory guarantees. Stopee regularly helps Australian consumers invoke these rights when a provider refuses a refund after their promotional guarantee expires.
Unsolicited billing and automatic renewal protections
If InMotion Hosting renewed your subscription without your explicit written consent (not just a checkbox you ticked months ago), you may have grounds to dispute the charge under the ACL. The ACCC's guidance on automatic renewal makes clear that ongoing consent is required, not just initial consent.
Document any email confirmations of renewal and take screenshots of your billing history. These records strengthen your position if you need to escalate a dispute.
Escalation point: the ACCC
If InMotion Hosting refuses to refund you or resolve a complaint, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. Stopee recommends keeping records of all communication with the company before you escalate, as the ACCC will ask what steps you have already taken.
How to cancel InMotion hosting in australia
You have two main cancellation methods: through your online account panel or by post to their legal team. Each method has different timelines and protections.
Method 1: cancel online via your account management panel (AMP)
This is the quickest cancellation method and leaves a digital trail of your request.
- Log in to your Account Management Panel at amp.inmotionhosting.com using your email and password.
- Navigate to Billing in the left-hand menu.
- Select My Subscriptions or Active Services (the exact label may vary).
- Locate the hosting plan you want to cancel and click the red X or Cancel button next to it.
- You may be asked to confirm your cancellation and select a reason from a dropdown list (optional but completing it helps them improve).
- Review the cancellation summary, which should state your plan expiry date and any refund eligibility.
- Click Confirm Cancellation.
- Screenshot or print the confirmation page immediately.
- Check your email within 5-10 minutes for a cancellation confirmation from InMotion Hosting support.
- Pro tip: do not close your browser or navigate away until you see a final confirmation message. Some hosting platforms lose cancellation requests if you exit early.
What happens after online cancellation: your subscription will typically expire at the end of your current billing period, not immediately. Your website remains live until that date. Any refund is processed separately and may take 5-10 business days to appear in your bank account.
Method 2: cancel by post (strongest legal protection)
Sending a formal written cancellation letter to InMotion Hosting's legal or data protection team creates a documented record and strengthens your position if a dispute later arises.
- Gather your account details: account number, registered email address, domain name(s) and the service plan you are cancelling.
- Draft a short, clear cancellation letter including:
- Your full name and account email address
- Your account number (find this in AMP under Account Settings)
- The date of your letter
- A single sentence: "I hereby cancel all services linked to this account, effective immediately."
- Your signature (handwritten on a printed letter, or a digital signature like /[Your Name]/ in an email)
- Send the letter via registered post or email to the address below (see "Contact InMotion Hosting for cancellation" section for current postal and email addresses).
- Keep a copy of your letter and proof of postage or email delivery (screenshot the "sent" confirmation).
- Allow 7-10 business days for processing.
- Follow up with an email to support@inmotionhosting.com if you do not receive a cancellation confirmation within 10 days.
Warning: do not rely on informal phone calls or chat messages alone. Written cancellation creates accountability and a timestamped record that protects you if billing disputes arise later.
Understanding refunds and money-back guarantees
InMotion Hosting's refund policy varies by plan type and contract length, but Australian Consumer Law may entitle you to more than the company's stated guarantee.
Stated refund windows
Shared hosting and WordPress plans typically include a 90-day money-back guarantee. VPS and dedicated server plans often have shorter windows (30-60 days) or may be non-refundable if customised. Monthly billing plans sometimes carry different refund terms than annual or multi-year commitments.
Pro tip: cancel within 14 days of your purchase if possible. This is the most straightforward window in which to claim a refund, as many hosting providers treat this as a statutory cooling-off period aligned with consumer protection law.
What is refundable and what is not
Refunds typically cover hosting service fees. Non-refundable charges often include domain registration fees (which InMotion does not own; they are purchased through a registrar), SSL certificates, add-on services and promotional credits that have already been applied.
If you registered a domain through InMotion Hosting and now want to cancel, you keep the domain (it does not revert to InMotion). You cannot claim a refund on that domain fee, but you can transfer the domain to another registrar for free.
Prorated refunds for unused service
If you paid for annual hosting and cancel after 4 months, InMotion Hosting may offer a prorated refund for the 8 unused months. However, the company may deduct a cancellation fee or claim that promotional pricing cannot be prorated. Stopee advises always requesting a calculation in writing and comparing it to the statutory guarantee. If the company's offer falls short of fair value, escalate to the ACCC.
Timeline: what happens after you cancel
Knowing the cancellation sequence helps you plan your migration and avoid service gaps.
Immediate (within 1 hour)
Your cancellation request is submitted. If you cancelled online, you receive a confirmation page and email. If you sent a postal letter, there is no immediate acknowledgement unless the company is particularly responsive.
Within 3-5 business days
InMotion Hosting processes your cancellation request and sends a formal confirmation email. This email should state your service expiry date. Your hosting account remains active and fully functional until that date.
By the expiry date (end of billing period)
Your hosting service stops. Your website becomes inaccessible. DNS records remain briefly in place but your server no longer serves your site's files. Make sure you have migrated all data, email, databases and files to your new host before this date.
Within 10 business days of expiry
If you qualify for a refund, the credit appears in your nominated bank account. Check your statement and compare the amount to your written refund estimate. If it does not match, contact InMotion Hosting support immediately and ask for an itemised refund breakdown.
Within 30 days of expiry
Your account is archived and you lose access to the AMP. You cannot retrieve old emails, databases or files from InMotion's systems after this point. Download everything before your expiry date.
Common mistakes when cancelling InMotion hosting
Cancelling a hosting service can feel daunting, and small oversights often cost you refunds or create service gaps. Here are the traps to avoid.
Mistake 1: cancelling only one service when you have multiple active plans
If you host multiple sites or have upgraded to a higher tier plan, your account may have multiple active subscriptions. Cancelling one plan does not automatically cancel the others. Log into your AMP, go to Billing and check the "My Subscriptions" section carefully. Count every active plan. Cancel each one individually if you want to leave entirely.
Mistake 2: forgetting to migrate your data before cancellation
Once your hosting expires, you lose all access to your files, databases, email and backups stored on InMotion's servers. Export your website files, databases and email before you click cancel. Use an FTP client or your AMP's file manager to download everything. Do not rely on InMotion to hold your data after cancellation.
Mistake 3: assuming automatic renewal is disabled when you click cancel
Cancellation usually stops your subscription at the end of the current billing period, but automatic renewal may still be enabled on your payment method. After you cancel, log back into your AMP and verify that auto-renewal is toggled off. Some users cancel hosting but then get charged again the following month because auto-renewal was still active.
Mistake 4: not claiming your refund within the guarantee window
The 90-day money-back guarantee is a claim you must make, not automatic. Simply cancelling does not trigger a refund. You must contact InMotion Hosting support, state that you are within the guarantee window and formally request a refund. Stopee recommends doing this in writing (email or post) so you have proof of your request.
Mistake 5: ignoring renewal notices and letting charges pile up
InMotion Hosting sends renewal reminders, but they often land in your spam folder. If you have already decided to leave, cancel immediately instead of waiting for the renewal date. If you miss the deadline and get charged, contact InMotion Hosting within 30 days and request a reversal. You have stronger grounds to recover funds if you act quickly.
After cancellation: what you need to do
Cancelling hosting is just the start. Your work continues until your site is fully moved and your domain is secure.
Step 1: verify your new hosting is live
Before your old InMotion Hosting contract expires, ensure that all your websites are already running on your new host. Point your domain's DNS records to the new hosting provider and wait 24-48 hours for the change to propagate globally. Test your site on a few different networks (mobile, work, home) to confirm it is live.
Step 2: back up any remaining data
Download any files, databases or emails you may have missed from your InMotion AMP. After your contract expires, the company will delete your account within 30 days and you cannot recover anything.
Step 3: transfer your domain away (if you registered it with InMotion)
If you bought your domain through InMotion Hosting, you can transfer it to another registrar free of charge. Request an authorisation code (often called an "EPP code" or "auth code") from InMotion support and provide it to your new registrar. The transfer takes 3-7 days and ensures you maintain ownership even if you have no hosting contract with InMotion.
Step 4: update your payment method records
Check your bank and credit card statements to confirm the final charge from InMotion Hosting matches your agreed cancellation date and refund amount. Dispute any unexpected charges within 30 days if necessary.
Step 5: monitor your inbox for refund updates
Refunds can take up to 10 business days from your cancellation date. If you do not see the credit within this window, email InMotion Hosting support and ask for a refund status update, including the transaction ID and expected date.
Contact InMotion hosting for cancellation
Use these official channels to submit your cancellation or dispute a refund decision.
| Contact method | Details | Best for |
|---|---|---|
| support@inmotionhosting.com or legal@inmotionhosting.com | Formal cancellation requests and refund disputes | |
| Online support chat | Visit inmotionhosting.com and click "Chat with Support" (24/7) | Quick questions about cancellation process |
| Postal address | InMotion Hosting, Legal Department, check your AMP account settings or website footer for current mailing address | Formal legal cancellation notices |
| Account Management Panel | Log in at amp.inmotionhosting.com and create a support ticket | Non-urgent account issues and cancellation confirmation |
Warning: always keep a record of your support ticket number and email exchange. If the company disputes your cancellation or refund claim, you will need to prove you submitted your request.
Checklist: before you hit cancel
Use this final checklist to ensure you are ready to leave InMotion Hosting.
- Check your renewal date and renewal price in your AMP.
- Verify the refund guarantee window for your specific plan.
- Migrate all websites, databases and files to your new host.
- Update your domain's DNS records to point to your new hosting provider.
- Wait 24-48 hours and test your site on the new host.
- Download a final backup of everything from your InMotion AMP.
- If you own a domain registered with InMotion, request your auth code for transfer.
- Log into your AMP and disable auto-renewal on your payment method.
- Submit your cancellation request (online or by post) and save the confirmation.
- Set a reminder to follow up on your refund within 10 business days.
- Review your bank statement on your expected refund date.
- If no refund appears, contact InMotion support with your cancellation confirmation.
What stopee can do for you
Cancelling hosting services should be straightforward, but many Australian customers face delays, refund disputes or are unaware of their consumer rights. Stopee has helped thousands of consumers cancel subscriptions successfully and recover funds they were legally entitled to claim.
If InMotion Hosting refuses your refund, disputes your cancellation timeline or imposes unexpected fees, Stopee provides guidance on invoking Australian Consumer Law protections and escalating complaints to the ACCC. Stopee also tracks which hosting providers offer the clearest cancellation policies, so you can make informed choices about your next provider.
Visit Stopee.com to explore cancellation guides for other hosting providers, subscription services and software platforms. Whether you are cancelling InMotion Hosting or comparing alternatives, Stopee empowers you with the knowledge and confidence to take control of your subscriptions.