Manage Moshow

How to cancel your MoShow subscription and stop unwanted charges

What is MoShow and why you might want to cancel

MoShow is a mobile slideshow and video maker that lets you transform photos into short, shareable videos with templates, effects and music built in. The app uses a freemium model, meaning you get basic features for free but can unlock premium styles, remove watermarks and extend export options through in-app purchases or subscriptions.

The service offers two payment paths: recurring annual subscriptions that auto-renew automatically, or one-time lifetime licenses that give you permanent access on your device. Understanding which option you chose is your first step to cancelling effectively, because each path requires a different cancellation method.

Why australians are cancelling MoShow

Users report cancelling for several practical reasons: unexpected recurring charges, forgotten trial subscriptions that converted to paid plans, or simply moving to alternative video editing tools. Many discover they're being billed when they haven't opened the app in months. Others find the premium features don't justify the ongoing cost.

Stopping those charges fast is exactly where Stopee steps in to help. We've guided thousands of Australian consumers through cancelling subscriptions across platforms, and MoShow follows a pattern you'll recognise.

Should you cancel your MoShow subscription

You should cancel if you're no longer using the premium features, if you've found a free alternative that works better, or if the recurring charges have caught you by surprise. Cancel if you're facing unexpected deductions from your bank account or if you subscribed for a free trial and didn't cancel before it converted to a paid plan.

Act quickly: once a billing cycle renews, refunds become much harder to claim under Australian Consumer Law. Stopee recommends cancelling before your renewal date to avoid paying for a period you won't use.

MoShow subscription pricing and what you're paying for

MoShow's pricing varies depending on where you purchased and which tier you chose. Here's a breakdown of common price points Australian users encounter through the app stores.

Understanding auto-renewal and your rights

Your subscription auto-renews automatically unless you cancel within 24 hours before your renewal date. This is where many users slip up: they assume deleting the app stops the charges, but it doesn't. The billing happens through the app store (Apple App Store or Google Play Store), not within the app itself.

Under Australian Consumer Law, you have the right to cancel a subscription and receive a refund for any unused portion if the company misled you about charges or the renewal terms weren't clear at purchase. Stopee has helped consumers recover refunds by presenting evidence that auto-renewal terms were hidden or misleading.

One-time payments versus recurring subscriptions

If you bought a one-time lifetime license, you own that forever and there's nothing to cancel. If you chose a recurring subscription, you must cancel it actively through your app store before the next billing date, or the charge will go through.

The developer's terms state that one-time purchases are non-refundable, and subscriptions cannot be refunded for unused portions once a cycle begins. However, if you cancel within 14 days of purchase (a common app store window), you may still qualify for a refund under platform policies.

How to cancel MoShow on iOS (Apple app store)

Apple's subscription system is your cancellation point, not the app itself. Follow these steps to stop recurring charges on your iPhone or iPad.

1. Open the Settings app on your device
   • Scroll down and tap "Wallet & Apple Pay" or "iTunes & App Stores" (depending on your iOS version)
2. Tap "Subscriptions" or "Manage Subscriptions"
   • You'll see a list of all active and expired subscriptions linked to your Apple ID
3. Find MoShow in the list and tap it
   • If you don't see it, scroll down to check "Expired Subscriptions" - it may already be cancelled
4. Tap "Cancel Subscription" or "Edit Subscription"
   • Confirm the cancellation when prompted
   • You'll see a confirmation screen; Apple may offer a brief "keep it for less" discount - ignore this unless you genuinely want to stay subscribed
5. Verify cancellation by checking your confirmation screen
   • It should state "Your subscription will end on [date]"
   • Take a screenshot of this confirmation for your records
6. Check your email for a cancellation confirmation from Apple within minutes
   • Pro tip: Apple sends a receipt email; keep this as proof of your cancellation in case disputes arise later

Warning: Deleting the MoShow app does not cancel your subscription. If you don't cancel through Settings, your next billing date will charge you regardless.

How to cancel MoShow on android (Google play store)

Google Play manages your subscriptions separately from the app. Here's how to cancel on Android devices in Australia.

1. Open Google Play Store on your Android phone or tablet
   • Tap your profile icon in the top right corner
2. Select "Payments and subscriptions" from the menu
   • Tap "Subscriptions" (not "Payments" - subscriptions is the correct section)
3. Find MoShow and tap it
   • You'll see your subscription details, renewal date and price
4. Tap "Cancel subscription"
   • Google will ask why you're leaving; you can select any reason or skip
5. Confirm cancellation when prompted
   • A final screen will confirm your cancellation is complete
   • Your access continues until your current billing cycle ends
6. Save a screenshot of the confirmation page
   • Pro tip: Screenshot the cancellation screen immediately - if you need to dispute a charge later, this proof is essential

Warning: Uninstalling the app or clearing app data does not cancel your Google Play subscription. The cancellation must happen in Google Play Store settings only.

Contacting MoShow support if cancellation fails

If you've cancelled through your app store but charges continue, or if you need help with your subscription, contact MoShow directly. Unfortunately, the developer's corporate address is based in China and does not process cancellations or refunds directly.

How to reach MoShow support

Email is your best route to resolve persistent billing problems. Send a clear message to the support team with all relevant details.

1. Email support@moshowapp.com with the following information:
   • Your full name and the email address linked to your account
   • Your Apple ID or Google Play account email (whichever you use)
   • Screenshots of your last two or three charges from your bank or app store receipt
   • The dates you attempted to cancel and how (iOS Settings, Google Play, etc.)
   • A clear statement: "I have cancelled my MoShow subscription through [Apple/Google] and request confirmation and any applicable refund"
2. Send from the same email address associated with your subscription account
   • This speeds up verification on their end
3. Keep a copy of the email you send and note the date and time
   • Pro tip: Use a tracking service or send with read receipt enabled to confirm they received it
4. Wait up to 7 business days for a response
   • If no reply arrives, follow up with a second email referencing your first message
5. If MoShow does not respond within 14 days, escalate to your app store support team
   • Apple or Google can investigate charges and issue refunds on your behalf

Escalating through your app store

Never rely on the developer alone. Your app store has direct authority over billing disputes and refunds.

For Apple users, visit reportaproblem.apple.com, select the MoShow charge you dispute, and choose "I was charged incorrectly" or "I don't recognise this charge." Apple investigates and typically refunds within 5 to 10 business days.

For Android users, open Google Play Store, go to your account settings, select "Payments and subscriptions," find the disputed charge, tap it and select "Report a problem." Google will investigate and contact you with a resolution.

Your consumer rights under australian law

Australian Consumer Law protects you when businesses use misleading or unclear auto-renewal terms. Stopee knows this landscape well and advocates for consumers facing unfair subscription practices.

What the law says about auto-renewal

Under the Competition and Consumer Act 2010 (Cth), businesses must make their auto-renewal terms clear before you buy and provide a simple cancellation method. If MoShow's renewal terms were not obvious, or if cancellation was made deliberately difficult, you have grounds to claim a refund.

If you were charged after attempting to cancel, or if you can prove the auto-renewal terms weren't displayed clearly at checkout, the Australian Competition and Consumer Commission (ACCC) considers this misleading conduct.

When you can claim a refund

You can ask for a refund if any of these apply: the auto-renewal terms were hidden or unclear, you cancelled but were still charged, you cancelled within 14 days of purchase (most app store policies allow this), or MoShow failed to provide a simple cancellation mechanism.

You're unlikely to recover a refund for an unused portion of a subscription you didn't cancel, unless you have evidence of misleading terms.

How to escalate to the ACCC

If MoShow and your app store both refuse to help, lodge a complaint with the ACCC at accc.gov.au. Document your entire cancellation attempt, including screenshots of the app store charges, your cancellation confirmation, and all email exchanges with MoShow support. The ACCC investigates patterns of unfair billing and can take action against the developer.

Refund timeline and expectations

Refunds don't always happen instantly, and success depends on when you cancelled and what your app store allows. Here's what to expect.

Refunds within 14 days of purchase

Both Apple and Google allow refunds for in-app purchases and subscriptions within 14 days of the transaction. If you bought MoShow premium and changed your mind within 2 weeks, you have a strong case for a full refund. File the refund request through your app store immediately - don't wait.

Refunds for charges after cancellation

If you cancelled successfully but were still billed, your app store should refund the erroneous charge. Provide proof of your cancellation and the unexpected charge. Processing takes 5 to 10 business days typically.

Refunds for misleading auto-renewal terms

If you can prove the auto-renewal terms weren't transparent, the app store may issue a refund as a gesture of goodwill, especially if you escalate to the ACCC. These cases take longer - expect 2 to 4 weeks.

Common mistakes when cancelling MoShow

We understand the frustration of discovering unexpected charges. Most people make one or two simple errors that delay cancellation or cost them money.

Deleting the app without cancelling the subscription

This is the number-one mistake. Removing MoShow from your phone does nothing to stop recurring charges. Your subscription lives in your app store account settings, not in the app itself. Always cancel through Settings (iOS) or Google Play (Android) before deleting anything.

Cancelling just before renewal, not far enough in advance

MoShow's terms require cancellation at least 24 hours before your renewal date. If you cancel just a few hours before the charge processes, you might be too late. Log in today and check your exact renewal date on your subscription details. Cancel immediately if it's within the next 24 hours.

Not taking screenshots of your cancellation

If a dispute arises later, you need proof you cancelled. Screenshot your cancellation confirmation screen from your app store immediately. Keep your email confirmation from Apple or Google as well. Stopee has helped hundreds of consumers recover disputed charges because they had clear, timestamped proof of cancellation.

Trusting email support instead of your app store

MoShow's support email can help, but it's not the cancellation pathway. Your app store controls billing, so cancelling there is what stops charges. Don't rely only on an email exchange with the developer if the app store still shows your subscription as active.

Ignoring retention offers from your app store

When you cancel, Apple and Google sometimes show a "Keep it for [discount price]" offer. Ignore this unless you genuinely want to stay. One accidental tap and you've re-subscribed. Decline firmly and verify cancellation is complete before closing the screen.

What happens after you cancel MoShow

Cancellation is just the start of the process, and knowing what comes next removes uncertainty and worry. Your access doesn't vanish overnight, and your account remains there in case you change your mind.

When does your access end

You keep using MoShow until the end of your current billing cycle. If you're billed annually and you cancel in June, you still have access through next June. This gives you plenty of time to download your videos or switch to another app. The cancellation prevents the next charge, but your current payment is non-refundable for the unused portion (under standard app store and developer terms).

Can you reactivate your subscription

Yes. If you cancel and later miss MoShow, you can subscribe again through your app store anytime. You'll start a fresh cycle at the current price - there's no penalty for resubscribing later. Your past videos and projects saved within MoShow remain in your account for 30 to 90 days after cancellation (check MoShow's terms for the exact window).

Will you be billed again after cancellation

No, provided your cancellation went through successfully. Check your app store subscription list in 24 hours to confirm MoShow is marked as "Cancelled" or "Expired," not "Active." If it still says "Active," your cancellation didn't take, and you should repeat the steps or contact the app store.

What to do with your exported videos

Download or save any videos you created before your access ends. Premium styles may be locked after cancellation, so export your content to your phone's camera roll or cloud storage while you still have access. You won't lose videos you've already downloaded to your device.

When to keep your MoShow subscription

Cancellation isn't always the right choice. Here's how to decide whether you should keep paying.

Contacting MoShow's corporate office

For transparency and completeness, MoShow's registered office is based in China. The developer does not list an Australian address for consumer complaints. This means email support is truly your only direct contact method - there's no mailing address where you can send formal notice.

Email remains the documented pathway: support@moshowapp.com. However, because direct support can be slow or unresponsive, Stopee strongly recommends escalating to your app store first (Apple or Google) and, if needed, to the ACCC. Your app store has financial leverage and can force refunds; the developer's overseas location gives them less urgency to respond.

Your cancellation checklist for MoShow

Use this checklist to ensure you've covered every step and have proof of everything you've done.

• ☐ Log into your app store (Apple Settings or Google Play Store)
• ☐ Navigate to your subscriptions section
• ☐ Locate MoShow and verify the renewal date
• ☐ Tap "Cancel Subscription" and confirm
• ☐ Screenshot the cancellation confirmation screen immediately
• ☐ Check your email for a cancellation confirmation from Apple or Google within 30 minutes
• ☐ Save that confirmation email
• ☐ Return to your app store in 24 hours and verify MoShow now shows as "Cancelled" or "Expired"
• ☐ If still charged after cancellation, gather screenshots of the erroneous charge
• ☐ File a refund dispute through your app store (Apple or Google) with your cancellation proof
• ☐ If no app store response within 10 days, email MoShow support at support@moshowapp.com with all documentation
• ☐ If MoShow doesn't respond within 14 days, lodge a complaint with the ACCC at accc.gov.au

Why stopee helps thousands of australians cancel fairly

Cancelling a subscription shouldn't require a law degree or three weeks of back-and-forth emails. Stopee exists because consumers like you deserve clear, step-by-step guidance and someone in your corner when companies make cancellation needlessly hard.

We've guided Australian consumers through cancelling hundreds of subscriptions-from streaming services to fitness apps to niche tools like MoShow. We know the common traps (like deleting the app instead of cancelling the subscription), the legal arguments that work (like pointing to misleading auto-renewal terms), and the escalation pathways when app stores and developers ignore legitimate refund requests.

Stopee has helped thousands of consumers cancel MoShow specifically, recover unexpected charges and understand their rights under Australian Consumer Law. Whether you're cancelling today or facing a refund dispute weeks from now, Stopee stands with you to make sure the process is fair, fast and free from hidden charges.