Manage Stats Fm

How to cancel stats FM and recover your payments in australia

What stats FM is and why you might want to cancel

Stats FM is a music analytics app that connects to your Spotify or Apple Music account to show you detailed listening statistics, leaderboards and achievement badges. The service offers a free version with basic stats, and a paid Plus tier that unlocks extended history, advanced charts, import tools and an ad-free experience.

You access Stats FM through in-app purchases on iOS and Android, which means your billing goes through Apple App Store or Google Play Store rather than directly to Stats FM itself. This separation is important when you need to cancel or request a refund, because the platform you purchased through controls whether your money comes back.

At Stopee, we've helped thousands of Australian consumers understand why they're cancelling a music analytics service - and the most common reasons are outdated artist stats, minimal difference between free and paid versions, or unexpected renewal charges that weren't clearly disclosed at purchase. If you're considering cancellation, you're not alone.

Common reasons australians cancel stats FM

Users frequently report that premium features don't sync reliably with their streaming platforms, or that the paid upgrade delivers features they can access just as easily with the free tier. Other cancellations happen because recurring charges appeared on a credit card without clear notification, or because the app stopped updating stats accurately after a software update.

Some users purchase Plus to unlock extended listening history, only to find the feature doesn't work as described. When a service doesn't deliver what you paid for, Australian Consumer Law protects you - and cancellation is your first step toward recovery.

What you should know before you start

Because Stats FM uses in-app billing through Apple or Google, your refund options depend entirely on which platform you purchased through. Apple has different refund windows and processes than Google Play, and both operate independently from Stats FM's own support team. This is a critical point: contacting Stats FM directly may not resolve a billing issue, because they're not the merchant of record.

Your consumer rights under australian law

Australian Consumer Law gives you strong protections when you purchase a digital service like Stats FM Plus, and these rights are your foundation for cancellation and refund claims.

What australian consumer law guarantees you

Under the Australian Consumer Law (which applies to all purchases made by Australian residents, regardless of where the company is based), you have the right to a service that is of acceptable quality, fit for purpose, and as described. If Stats FM Plus doesn't deliver these standards, you're entitled to remedy - which includes refund, replacement or re-supply of the service at no extra cost.

Major failure is the key phrase. If premium features consistently fail to sync, if stats remain outdated despite multiple refreshes, or if paid features are unavailable after purchase, that's a major failure. You don't need to accept it and wait for a fix.

The Australian Competition and Consumer Commission (ACCC) is your enforcement authority. If Stats FM or the app store refuses your refund claim, you can lodge a complaint with the ACCC, which has the power to investigate and enforce consumer guarantees on your behalf.

Your right to a refund

You have the right to a refund if the service fails to meet Australian Consumer Law standards. The merchant (Apple, Google, or Stats FM depending on your purchase channel) must offer refund or replacement within a reasonable timeframe. For digital services, "reasonable" typically means days to weeks, not months.

A refund is not automatic simply because you changed your mind - that's different from a major failure. However, if you can demonstrate that the paid features don't work as advertised (for example, if import history never functions, or advanced charts display incorrect data), a refund is your legal entitlement, not a favour.

How to cancel and request a refund

Your cancellation path depends on which platform processed your purchase: Apple App Store, Google Play Store, or a direct Stats FM transaction (though most users go through app stores).

Cancel on apple app store (iOS)

If you purchased Stats FM Plus through your iPhone or iPad, follow these steps to cancel the subscription and request a refund.

1. Open the Settings app on your iOS device
   • Tap your Apple ID banner at the top
   • Select "Subscriptions"
2. Find Stats FM in your active subscriptions list
   • If you don't see it, scroll down - inactive subscriptions appear separately
3. Tap "Cancel subscription" or "Edit subscription"
   • Apple will ask you to confirm; select "Confirm Cancellation"
   • You'll receive an email confirmation to your Apple ID email
4. Request a refund immediately after cancelling
   • Go to Settings, tap your Apple ID, then "Purchase History"
   • Find the Stats FM charge and tap "Report a Problem"
   • Select the reason (e.g. "The app didn't work as expected", "I no longer want this subscription")
   • Explain briefly: mention that paid features don't sync, or stats are outdated, or features don't match the description
5. Submit your refund request
   • Apple will review within 1-3 business days
   • You'll receive an email with the outcome

Pro tip: If Apple denies your first refund request, request again. Include a reference to Australian Consumer Law in your second request, and cite the ACCC if necessary. Apple honours refunds for digital services that fail to work as described, especially when you reference statutory consumer guarantees.

Cancel on google play store (Android)

Android users follow a similar but separate process through Google Play.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions"
2. Find the Stats FM subscription
   • Tap "Subscriptions" from the menu
   • Locate Stats FM Plus in your active list
3. Tap the Stats FM subscription entry
   • Select "Cancel subscription"
   • Confirm when Google asks you to
4. Request a refund from the same purchase screen
   • Go back to "Purchase history" or "Payments and subscriptions"
   • Find the Stats FM charge
   • Tap "Report a problem"
   • Choose your reason and explain that the paid features don't match the description or don't work reliably
5. Submit and wait for Google's review
   • Google typically decides within 48 hours to 5 business days

Warning: Google's refund window for subscriptions is tighter than Apple's. If you're within 48 hours of purchase, your refund is almost automatic. After that, emphasise the service failure or feature mismatch; a refund is less certain but still possible if you have evidence the service doesn't work as described.

Cancel a direct stats FM purchase or web subscription

If you purchased Stats FM Plus outside the app stores (for example, through a web browser or a direct transaction), you'll contact Stats FM's Data Protection Officer directly.

1. Prepare a written cancellation request in English
   • Include your full name, email address, and Stats FM username
   • State clearly: "I request cancellation and deletion of my account and associated data"
   • Include your reason (optional, but helpful: "Service features do not match the description" or "Paid features are not functioning as promised")
2. Send by post to the Data Protection Officer at the Dutch address
   • Post your letter to: Data Protection Officer, Stats FM, Netherlands (you'll need to find the exact current address on their privacy or contact page, as addresses change)
   • Use registered mail so you have proof of sending
3. Allow 14-30 days for a response
   • Keep your proof of posting
   • If no response arrives within 30 days, follow up with another letter or escalate to the ACCC
4. Request a refund in the same letter
   • Reference Australian Consumer Law
   • State: "The paid service does not meet acceptable quality standards or fit-for-purpose requirements under Australian law"
   • Request a full refund of your payment

Pro tip: Keep copies of everything - your cancellation letter, your proof of posting, transaction receipts, and screenshots of the service failures (outdated stats, broken sync, etc.). This documentation becomes crucial if Stats FM ignores your request and you need to escalate to the ACCC or your credit card company.

Refunds and disputes

Refund outcomes depend on whether you purchased through an app store or directly, and whether the service had a major failure or you're simply requesting cancellation.

Refunds for app store purchases

Apple and Google both offer refund windows, but these are guidelines, not iron-clad rules. If you argue that the service failed to meet consumer guarantees, both platforms will honour refunds beyond their typical windows.

Chargebacks and escalation

If the app store or Stats FM refuses your refund, you can dispute the charge with your credit card company or bank. This is called a chargeback, and it's your right as an Australian consumer. Your bank will investigate the dispute on your behalf and typically sides with you if you can show that the service failed to deliver as promised.

Before you request a chargeback, gather evidence: screenshots of outdated stats, documentation of failed sync attempts, and copies of your refund requests to the app store or merchant. Your bank will ask for this.

Stopee recommends exhausting the app store and merchant refund processes first, because chargebacks can take 4-8 weeks. But don't let a refusal discourage you - your bank has the final say, and consumer law is on your side.

Timeline and what to expect after cancellation

Cancellation and refund timelines vary, and knowing what's normal helps you avoid frustration.

Immediate actions after cancellation

Once you cancel your Stats FM subscription, your access to Plus features stops at the end of your current billing period. If you cancel mid-cycle, you typically retain access until your renewal date (for example, if you cancel on day 15 of a 30-day cycle, you keep access for 15 more days).

Your account data remains in Stats FM's system. If you want your data deleted, include that request in your cancellation letter or refund claim.

Refund timeline expectations

Apple refunds typically post to your account within 5-10 business days after approval. Google is faster, often within 3-5 business days. Direct refunds from Stats FM, if they agree, take 10-30 days depending on their payment processor.

Credit card chargebacks take longer - 30-60 days - because your bank must investigate and contact the merchant. Plan for patience in this scenario.

Common mistakes when cancelling stats FM

Cancelling a subscription sounds simple, but small missteps can delay your refund or leave you still charged without realising it.

Mistake 1: cancelling the app instead of the subscription

Simply deleting the Stats FM app from your phone does not cancel your subscription. The subscription keeps renewing in the background, and you'll see charges on your next billing cycle. You must cancel the subscription through Settings (Apple) or Play Store (Google), not just uninstall the app.

Mistake 2: not requesting a refund immediately after cancelling

Cancellation and refund are separate actions. You must cancel the subscription to stop future charges, then separately request a refund for the current or recent charge. If you only cancel and don't ask for a refund, the app store or Stats FM won't automatically return your money.

Mistake 3: waiting too long to request a refund

Apple's refund window is forgiving but not unlimited. Google Play's is much shorter. If you're unhappy with a Stats FM Plus purchase, request a refund within 7 days if possible, and definitely within 30 days. After 90 days, your options narrow significantly.

Pro tip: If you discover a feature failure weeks after purchase, you can still appeal to a human reviewer at Apple or Google. Cite the service failure, not buyer's remorse, and reference Australian Consumer Law. At Stopee, we've seen consumers successfully recover refunds 60+ days after purchase by providing clear evidence of the feature mismatch or malfunction.

Mistake 4: not keeping proof of your cancellation request

If you contact Stats FM directly by post, always use registered mail and keep the receipt. If you dispute through the app store, screenshot the refund request confirmation. This proof is essential if you need to escalate to your bank or the ACCC.

Cancellation checklist

Before you finalize your cancellation, work through this checklist to ensure you've covered all steps.

1. Identify where you purchased Stats FM Plus (Apple App Store, Google Play, or direct)
   • Check your email for purchase receipts if unsure
2. Cancel the subscription through the correct channel
   • iOS: Settings > Apple ID > Subscriptions > Cancel
   • Android: Play Store > Subscriptions > Cancel
   • Direct: Write to the Data Protection Officer
3. Request a refund immediately (within 7 days ideally)
   • Report a problem through the app store, or write to Stats FM
   • Cite service failure, not buyer's remorse
4. Gather evidence of the service failure
   • Screenshots of outdated stats or broken features
   • Transaction receipts and refund requests
5. Wait for the app store or merchant to respond (3-14 days typically)
6. If denied, contact your bank or credit card company to dispute the charge
   • Provide your evidence and reference Australian Consumer Law
7. Escalate to the ACCC if the dispute is denied and the charge was significant
   • Lodge a complaint at accc.gov.au

Comparison: should you keep or cancel stats FM?

This comparison helps you decide whether Stats FM Plus is worth keeping or whether cancellation makes sense for your situation.

Contact details for cancellation and complaints

If you're cancelling a direct Stats FM purchase or need to escalate a dispute, use these contact points.

Stats FM contact information

For direct cancellation requests, send a written letter in English to the Data Protection Officer. You must include your full name, email, username, and a clear statement: "Please cancel and delete my account." Post this letter by registered mail.

The Data Protection Officer's address varies; check Stats FM's privacy policy or contact page for the current address (typically in the Netherlands). Keeping proof of posting is essential.

Australian consumer commission (ACCC)

If Stats FM or the app store refuses your refund and you believe the service breached Australian Consumer Law, lodge a complaint with the ACCC. Visit accc.gov.au, navigate to "Report a consumer issue", and provide details of your purchase, the service failure, and your refund request. The ACCC investigates on your behalf and has enforcement power.

Your bank or credit card company

If refund attempts fail, contact your bank or credit card issuer to request a chargeback. Explain the service failure, provide your evidence, and reference Australian Consumer Law. Your bank will investigate and typically rule in your favour if you can demonstrate the service didn't meet quality standards.

Final thoughts

Cancelling Stats FM and recovering your money is entirely within your reach as an Australian consumer. Australian Consumer Law protects you if the paid service fails to deliver what you paid for, and both app stores and credit card companies recognise those rights.

The key steps are straightforward: cancel the subscription through the correct channel, request a refund immediately with clear evidence of the service failure, and escalate to your bank or the ACCC if the initial request is denied. Don't accept a refusal without pushback - your statutory rights are strong, and Stopee has helped thousands of Australians cancel subscriptions and recover payments by following this process.

If you're uncertain about any step, Stopee remains your trusted resource for consumer-focused cancellation guidance. Start your cancellation today, and reclaim control of your digital subscriptions.