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Cancel Audm: The Right Way
How to cancel your audm subscription: australian consumer guide
What audm is and why you might want to cancel
Audm was a curated audio subscription service that delivered professionally narrated longform journalism and magazine articles in audio format. The New York Times Company acquired Audm in 2020, and the service has since been integrated into NYT Audio, meaning the standalone app no longer operates. If you're an Australian subscriber still holding an active Audm account, you may be paying for a service you can no longer access - which is precisely why understanding your cancellation rights matters.
Many subscribers are unaware that Audm's content moved to the New York Times' broader audio platform, leaving them with redundant charges on their credit card or app store account. Whether you've discovered duplicate subscriptions, can't access the app anymore, or simply want to stop paying, Stopee is here to walk you through the cancellation process step by step.
Common reasons australian users cancel
You might be cancelling because the app is no longer available in your region, the service was merged into another platform without clear notice, or you've found better alternatives. Some subscribers realise they're being billed through multiple channels simultaneously - both their app store and a direct payment method - after the service transition.
The current state of audm
As of now, Audm's standalone service has been retired. Content has been integrated into New York Times Audio, and the original Audm app is no longer available for download. However, legacy accounts may still show active subscriptions and recurring charges. That means you need to act directly with the rights holder to formally cancel and prevent further billing.
Australian consumer law and your cancellation rights
Australian Consumer Law (ACL) protects you when a service becomes unavailable or no longer matches its original description. If you're paying for Audm but cannot access it, you have the right to cancel and request a refund for any unused portion of your subscription.
What australian consumer law says about service cancellation
Under the Australian Consumer Law, services must be provided with due care and skill. If Audm is no longer available as a standalone app, the service has effectively failed to meet this obligation. You are entitled to request a refund if you've been billed since the service became unavailable. The Australian Competition and Consumer Commission (ACCC) is your escalation point if Audm's rights holder refuses to process your cancellation or refund.
Your refund rights in australia
If you've been charged for an inaccessible service, you can claim a refund under ACL section 139A. You don't need to have cancelled within a specific window - the unavailability of the service itself is grounds for a refund claim. Keep all evidence of your charges, including email receipts, app store transaction histories, and screenshots showing the app is no longer available in your region.
Cancellation methods and where to send your request
Audm is no longer operated as a standalone service, which means you'll need to contact the original rights holder directly. This process is less straightforward than cancelling most modern subscriptions, but Stopee will guide you through exactly what to do.
Step-by-step cancellation process
- Collect your account information
- Gather your Audm account email address
- Write down the payment method associated with your account (app store or credit card)
- Note the date of your most recent charge
- Take screenshots showing the app is unavailable in your region
- Prepare your cancellation request in writing
- State clearly that you wish to cancel your Audm subscription
- Include your full account details and the email linked to your subscription
- Mention that you can no longer access the service (if applicable)
- Request confirmation of cancellation and a full refund for any unused subscription period
- Send your request to Listen In Audio, Inc.
- Address: 580 Harrison Ave Ste 3W, Boston, MA 02118, USA
- Send via registered mail or email if an email contact is available
- Keep a copy of your letter and proof of posting
- Allow 7 to 14 business days for a response
- The rights holder should confirm receipt and process your cancellation
- Verify that no further charges appear on your payment method
- Check your app store or payment account
- Log into your Apple App Store, Google Play, or other payment platform
- Navigate to subscription settings and confirm Audm is marked as cancelled
- If you see no cancellation confirmation, follow up with your payment platform
- If charges continue, escalate to the ACCC
- File a complaint with the Australian Competition and Consumer Commission
- Include all evidence of your cancellation request and ongoing charges
- Request a formal investigation and mandatory refund
Cancelling through your app store or payment provider
If your Audm subscription is billed through Apple App Store, Google Play, or another app store, you have an additional route. Your app store account may still show an active Audm subscription even though the app is no longer available. You can cancel this directly through your store's subscription management portal, which often stops charges faster than waiting for the publisher to respond.
Audm's pricing and billing structure
Understanding what you've been paying helps you calculate any refund owed. Audm offered two subscription tiers, though exact Australian pricing varied by payment channel and tax treatment.
| Subscription plan | Typical published price (USD) | Approximate Australian price (A$) | Billing cycle |
|---|---|---|---|
| Monthly | US$7.99-$8.99 | Approx A$11.90-A$13.40 | Auto-renews monthly |
| Annual | US$59.99 | Approx A$89.40 | Auto-renews yearly |
| Free trial (if offered) | Complimentary | Complimentary | Typically 7-14 days |
How audm billing worked
Audm subscriptions auto-renewed on the anniversary of your sign-up or purchase date. If you purchased through an app store, that store handled the charging; if you subscribed directly, charges went through your nominated credit card. Many Australian subscribers were unaware they had active subscriptions because the app disappeared from their home screen without notification, yet charges persisted in the background.
What happens after you cancel
Cancellation doesn't mean instant access loss - it means the company stops charging you at your next renewal date. Here's what to expect in the days and weeks after you submit your cancellation request.
Access during your final billing period
Once you cancel your Audm subscription, you typically retain access until the end of your current billing period. This means if you cancel on the 15th of a month and your renewal date is the 30th, you can use the service (if it were still available) until the 30th. However, since Audm is no longer operational, this grace period is largely academic.
Monitoring your payment account
After cancelling, check your app store account or credit card statement 7 to 14 business days later to confirm no further charges appear. If you see a charge after your cancellation date, contact your payment provider immediately and provide proof of your cancellation request. Stopee recommends setting a calendar reminder to check your statement one week and again four weeks after cancellation - this catches any errors or delayed cancellations.
Refund expectations and timelines
If you've been charged for Audm since the service became unavailable, you're entitled to a refund under Australian Consumer Law. The rights holder or your app store should process this within 28 days of your cancellation request. If they refuse, the ACCC can compel them to refund you.
Claiming a refund under australian consumer law
Stopee strongly advises requesting a refund alongside your cancellation, especially if you've been billed since the app became unavailable.
How to request a refund
Include this language in your written cancellation request: "I am requesting a full refund for my Audm subscription, effective immediately, as the service is no longer available and I can no longer access the product I have paid for. This refund is sought under the Australian Consumer Law, section 139A, for failure to provide a service with due care and skill." Be specific about the billing period or periods you wish to be refunded.
If the company refuses your refund
If Listen In Audio, Inc. refuses your refund within 14 days, escalate to the Australian Competition and Consumer Commission (ACCC). File a formal complaint at accc.gov.au and attach all evidence: proof of payment, screenshots of the unavailable app, your cancellation request letter, and their refusal (if they provided one). The ACCC investigates unfair contract terms and service failures and can issue a determination that requires the company to refund you.
Common mistakes when cancelling audm
Cancelling a service that no longer exists is disorienting, and it's easy to miss crucial steps that protect your refund claim. Here are the traps that catch most Audm cancellers.
Assuming the app deletion equals cancellation
Simply deleting the Audm app from your phone does not cancel your subscription. Your recurring payment still exists in your app store account or on your credit card. You must actively cancel through the app store's subscription settings or send a written cancellation request to the rights holder.
Forgetting to check your app store subscriptions
Many Australian subscribers forget that they purchased through Apple App Store or Google Play, not directly with Audm. Log into your app store account, navigate to subscriptions or purchase history, and look for Audm. If it's still listed as active, cancel it immediately through the store's interface - this is often the fastest route.
Not collecting proof of your cancellation request
If you email or post a cancellation letter, always keep a copy and proof of delivery. If the company later claims they never received your request, you'll have evidence to present to the ACCC. Pro tip: send your cancellation letter via registered mail or email and request a read receipt.
Waiting too long to escalate
If you don't hear back within 14 days, don't assume the cancellation went through. Follow up immediately with the rights holder, and if they remain unresponsive, file a complaint with the ACCC. The sooner you escalate, the sooner you'll get your refund.
Cancellation checklist for australian audm users
Use this checklist to ensure you've completed every step correctly and have all the evidence you need to support a refund claim if required.
| Step | Action | Completed |
|---|---|---|
| 1 | Collect your Audm account email and payment method details | ☐ |
| 2 | Check your app store (Apple/Google) for active Audm subscriptions | ☐ |
| 3 | Cancel through the app store if the subscription is still listed | ☐ |
| 4 | Prepare and send a written cancellation request to Listen In Audio, Inc. | ☐ |
| 5 | Keep proof of posting or email delivery confirmation | ☐ |
| 6 | Wait 7-14 business days and check for cancellation confirmation | ☐ |
| 7 | Verify no further charges appear on your statement one week later | ☐ |
Contacting listen in audio, inc. directly
This is the definitive contact address for the registered rights holder of Audm. Send your written cancellation request here.
Mailing address
Listen In Audio, Inc.
580 Harrison Ave Ste 3W
Boston, MA 02118
USA
What to include in your letter
Write your cancellation request in clear, professional language. Include your full name, Audm account email address, the payment method used, the date of your most recent charge, and a clear statement that you wish to cancel effective immediately and request a refund for any inaccessible service periods. Sign the letter and keep a photocopy for your records.
Final thoughts: take control of your subscription
Audm's transition to NYT Audio has left many Australian subscribers stranded with active charges for a service they can no longer use. You're not obligated to keep paying, and Australian Consumer Law is firmly on your side. Whether you cancel through your app store or contact the rights holder directly, the key is to act quickly, collect evidence, and follow up if you encounter resistance.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to claim. Your situation with Audm is recoverable - use this guide to submit your cancellation request today, monitor your statement, and don't hesitate to escalate to the ACCC if the company fails to respond. Stopee stands ready to empower you with every step of the process.