Manage Racing Post

How to cancel your racing post subscription from australia

Racing post subscriptions explained

Racing Post is a premium digital horse-racing service that combines a daily newspaper, live racecards, expert tips and statistical tools. You get access to editorial analysis, race replays and tipster insights across multiple subscription tiers. The service operates on a recurring billing model, with both monthly and annual options available to Australian subscribers.

What you're paying for

Racing Post packages vary in scope. You might choose a basic tips-only plan, a mid-tier insights package, or the comprehensive "ultimate" tier that bundles full newspaper access, all tipster content and statistical tools. Single digital editions cost around A$5.99 each if you purchase through the app. Monthly subscriptions are more flexible but cost more overall than annual plans, which offer the equivalent of roughly two months free when you commit to yearly billing.

Billing cycles and how they affect cancellation

Your subscription renews automatically on a set cycle-either monthly or annually, depending on your plan. This is important because timing affects whether you qualify for refunds. If you cancel mid-cycle, the refund rules set out in Racing Post's terms will determine what you're owed and when you'll receive it.

Understanding your cancellation rights in australia

Australia's consumer protection laws give you strong rights when cancelling digital subscriptions, and Stopee helps you understand how to use them.

Australian consumer law and automatic renewal

Under the Australian Consumer Law (part of the Competition and Consumer Act 2010), suppliers of subscription services must give you clear information before you agree to automatic renewal. You have the right to cancel a subscription at any time, and the cancellation must take effect within the timeframe set out in the service agreement-typically immediately or at the end of the current billing cycle. Importantly, if the supplier has failed to provide adequate pre-renewal information or made cancellation deliberately difficult, you may be entitled to a refund beyond the standard 30-day window.

Your seven-day cooling-off period

When you first purchase a Racing Post subscription or upgrade to a new tier, you may have a seven working-day cancellation right if you haven't yet accessed the service. This is separate from your general cancellation right and offers stronger protection. If you cancel within this window and haven't used the subscription, Racing Post must refund the full amount. Stopee recommends checking your purchase confirmation email to confirm whether this right applies to your transaction.

What to do if racing post refuses to cancel

If Racing Post ignores your cancellation request or disputes your refund entitlement, you can escalate to the Australian Communications and Media Authority (ACMA) or lodge a complaint with your state's consumer protection regulator. The ACMA handles subscription disputes and has the power to enforce refunds. Stopee advises keeping copies of every cancellation request, confirmation email and transaction record before you escalate.

How to cancel your racing post subscription

Cancellation method depends on whether you subscribed directly with Racing Post or through an app platform, and Stopee will walk you through both paths.

Cancel a direct subscription with racing post

Direct subscriptions are purchased on the Racing Post website or through their customer account portal. This is the fastest route to cancellation because Racing Post controls the process directly.

1. Visit the Racing Post help centre at help.racingpost.com and log into your account with your email and password.
2. Navigate to "Manage Subscriptions" or "Billing" (exact labels vary by site version).
3. Locate your active subscription and select "Cancel Subscription" or "Downgrade Plan".
4. Racing Post may ask you to confirm your reason for cancelling-this is optional but helps them improve. You can skip this step.
5. Review the cancellation summary to confirm the date your access will end and whether you're owed a refund.
6. Tick the confirmation box and submit your cancellation.
7. You'll receive a confirmation email within minutes. Pro tip: Screenshot this email and save it-you'll need proof if Racing Post disputes your cancellation later.

Warning: Direct cancellations typically take effect at the end of your current billing cycle, not immediately. If you're charged again before your cancellation processes, contact Racing Post to request a refund of the unwanted charge within 30 days.

Cancel an app-store subscription (Apple, google play, other platforms)

If you subscribed through the Apple App Store, Google Play Store or another third-party app platform, Racing Post does not control your cancellation. The app provider's rules apply instead, and refunds are governed by their policies, not Racing Post's.

1. On your device, open the app store where you made your purchase (Apple App Store, Google Play, etc.).
2. Navigate to your account or subscriptions section.
3. Find the Racing Post subscription in your active subscriptions list.
4. Select "Cancel Subscription" or "Turn Off Auto-Renewal".
5. Confirm the cancellation. You'll receive a confirmation from the app platform-save this.
6. Check your email for a confirmation notice from the app store (not Racing Post). This is your proof of cancellation.

Warning: App-store cancellations can take 24-48 hours to process. Your subscription may still renew during this window, and Racing Post will not refund app-platform charges unless you contact them directly. Pro tip: Request a refund from the app store separately if you've been charged after cancelling. Apple and Google both offer refund windows of 15-45 days depending on your location.

Cancel by telephone (direct with racing post)

If you prefer to speak to someone directly, Racing Post handles UK-based telephone cancellations. Australian subscribers can call the same number, though you'll be charged international rates.

1. Call Racing Post's subscription team on +44 (0)2036 348615.
2. This line is open Monday to Friday, 9 am to 8 pm UK time (which is 5:30 pm to 4 am AEST depending on daylight saving).
3. Have your subscription account number and email address ready when you call.
4. Confirm you want to cancel and ask the agent to process it immediately.
5. Request a cancellation confirmation number and note the agent's name and time of call.
6. Ask the agent to email you a written confirmation-do not rely on the phone conversation alone.

Pro tip: Call during UK business hours (9 am-5 pm UK time = 5:30 pm-1 am AEST) to minimise hold times. Keep a written record of everything discussed during the call, including the exact date and time. Stopee recommends this method if you need immediate assurance or have a dispute to resolve.

What happens after you cancel

Cancellation is not the same as immediate access loss, and understanding the timeline protects you from surprise charges.

When you lose access

After you submit a cancellation request, your access to Racing Post content continues until the end of your current billing cycle. If you cancel mid-month on a monthly plan, you retain full access until the 1st of the next month. If you cancel mid-year on an annual plan, you keep access until the anniversary date. You will not be charged again after cancellation takes effect.

Refunds and timing

Racing Post's terms state that refunds due will be processed within 30 days of cancellation taking effect. However, if you cancel within your seven-day cooling-off period (before accessing the service), you're entitled to a refund within 14 days instead. Refunds are credited back to your original payment method-the bank account or credit card you used to purchase.

Pro tip: Monitor your bank or credit card statement for 30 days after cancellation. If the refund doesn't appear, contact Racing Post immediately with your cancellation confirmation number. Stopee advises not waiting beyond day 35, as your consumer rights to dispute the charge may expire after 45-60 days depending on your bank.

Removing payment methods

After cancellation is confirmed, log back into your Racing Post account and remove the payment card or banking details you've stored there. This prevents accidental re-subscription if Racing Post's website has a bug or if your account is compromised. You can always re-add a payment method if you choose to resubscribe later.

Pricing and refund scenarios explained

Your refund eligibility depends on the plan type, when you cancel and which subscription laws apply.

Common mistakes when cancelling racing post

Cancellation often feels stressful because subscription services are designed to make it hard, and many Australians feel frustrated when a simple task becomes complicated.

Mistaking "access ended" for "cancellation confirmed"

Losing access to content does not mean your cancellation has been processed. You might lose access at the end of your billing cycle but remain subscribed to the service, meaning you'll be charged again on the next renewal date. Always wait for a written cancellation confirmation email before considering your cancellation complete. Stopee recommends screenshotting this email and saving it in a dedicated folder.

Forgetting which app platform you used

Many subscribers don't remember whether they bought through the Racing Post website, Apple, Google Play or another platform. This matters because cancellation instructions and refund eligibility differ. Check your email receipts for the purchase confirmation-it will clearly state which platform charged you. If you can't find the email, log into each app store and check your subscription history.

Relying on phone calls without written proof

Phone cancellations only count as confirmed if you receive a follow-up email. If you cancel by phone and Racing Post charges you again, the company may claim you never cancelled if you have no written proof. Always ask the phone agent to email you a cancellation reference number, and request they document the conversation in writing.

Paying international call rates without exploring online options

Calling Racing Post from Australia costs money because it's a UK number (+44). Before you call, try cancelling through your online account first. The online method is instant, free and generates an automatic confirmation email. Only call if the website option fails or if you need to dispute a charge. Stopee can guide you through the website method to avoid unnecessary costs.

Not checking for a cooling-off period

If you purchased Racing Post fewer than seven days ago and haven't logged in or used the service, you have a cooling-off right. Many subscribers don't know this and accept partial refunds or non-refundable charges when they're entitled to a full refund. Check the exact purchase date on your confirmation email and cancel immediately if you're within seven days.

Your cancellation checklist

Follow this checklist to ensure your cancellation is recorded and your refund is protected.

1. Locate your original purchase confirmation email (check spam folders).
2. Confirm the purchase date and identify which platform you used (Racing Post website, Apple, Google Play, etc.).
3. If within 7 days and service not accessed, note that you have a cooling-off right and are entitled to a full refund.
4. Complete your cancellation using the correct method for your platform (online, app store or phone).
5. Save your cancellation confirmation email as a PDF and print a copy.
6. Record the exact date, time and cancellation reference number in a note or spreadsheet.
7. Set a reminder for 35 days after cancellation to check your bank statement for the refund.
8. If no refund appears by day 35, contact Racing Post with your cancellation reference and request written confirmation of the refund status.
9. If Racing Post refuses to refund, lodge a complaint with ACMA (acma.gov.au) with copies of your confirmation emails and cancellation proof.

When to keep your subscription versus when to cancel

Your decision to cancel should be based on value and actual usage, not pressure or obligation.

Contacting racing post about your account

If you have questions before or after cancellation, Racing Post offers multiple contact routes.

Customer support contact details

Racing Post's main help centre is at help.racingpost.com. From there, you can access account management, FAQs and live chat support. For telephone enquiries, call +44 (0)2036 348615 (Monday-Friday, 9 am-8 pm UK time). There is no dedicated Australian office address, only the UK headquarters. If you need a postal address for formal complaints or escalations, Racing Post's UK address is the sole official address and complaints can be escalated to ACMA if the company fails to respond within a reasonable timeframe.

Escalating a dispute

If Racing Post refuses to cancel your subscription or process a refund you're entitled to, you have the right to lodge a complaint with the Australian Communications and Media Authority (ACMA). ACMA has the power to investigate breaches of consumer law and can compel Racing Post to issue refunds. You can lodge a complaint online at acma.gov.au or by phone on 1300 850 115. Provide copies of your cancellation confirmation, payment records and any correspondence with Racing Post.

Why stopee helps thousands of consumers cancel responsibly

Cancelling a subscription should be straightforward, but Racing Post and many other services deliberately complicate the process to discourage you from leaving. You have legal rights, clear timelines and powerful escalation tools at your disposal. Stopee has helped thousands of Australian consumers cancel subscriptions like Racing Post by providing step-by-step guidance, explaining consumer law and showing you how to claim refunds you're entitled to. Whether you cancel today or in a week's time, you now have the knowledge to do it correctly-and the proof to back it up if Racing Post disputes your request. Your cancellation is your choice, and the law is on your side.