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Cancel The Times: Step-by-Step Guide
How to cancel the times subscription in australia and protect your rights
Understanding the times and why australians subscribe
The Times is a prestigious UK news publisher offering digital access to world-class reporting, analysis and opinion across politics, business, sport and culture. Australian readers subscribe for quality journalism and exclusive digital content delivered across smartphones, tablets and web browsers.
The service operates tiered subscription plans that range from smartphone-only access to unlimited digital packages and print-plus-digital combinations. Most Australian customers encounter promotional trial periods (often 4 weeks at reduced rates) that automatically convert to full-price plans when the trial expires. Your billing typically appears in Australian dollars on your statement, though The Times charges in British pounds and applies currency conversion through app stores or payment processors.
At Stopee, we've helped thousands of Australians navigate subscription cancellations, and The Times is one where clarity matters most. Trial-to-paid transitions catch many readers off guard, which is exactly why you need a step-by-step guide.
What you're paying for
The Times delivers unlimited access to journalism, newsletters, personalised news feeds and the ability to save articles for later reading. Your plan determines how many devices you can access simultaneously and whether you receive weekday print editions.
The pricing reality for australian customers
The Times publishes prices in British pounds, but you'll be billed in Australian dollars. At current exchange rates (early 2026), a full digital plan costs approximately A$60.60 per month, or roughly A$727 per year. Smartphone-only plans run closer to A$40 per month, while digital plus print bundles exceed A$149 monthly. Exchange margins and platform fees mean your statement amount may vary slightly from these estimates.
| Plan type | What's included | Typical AU cost (approx) |
|---|---|---|
| Smartphone only | Mobile app access, limited to one device, newsletters included | A$40/month |
| Digital unlimited | Web, tablet and smartphone access, full article library, sharing allowances | A$60.60/month |
| Digital plus 7-day print | Unlimited digital access plus weekday print delivery to your address | A$149/month |
| Annual digital plan | Unlimited digital, paid upfront for 12 months | A$727/year |
Why australians cancel the times
Understanding your reasons for cancelling helps you take the most efficient action. Stopee recognises that cancellations stem from different triggers, and your path forward depends on your circumstances.
Trial period ending and unexpected charges
Most cancellations happen because a trial period expires and you're charged the full rate without explicit reminder. You sign up for 4 weeks at a discount price, forget about it, and your card is charged A$40-A$60 when the trial ends. This is the single biggest complaint Stopee hears about The Times.
Budget or content concerns
You may have subscribed for a specific news event or story cycle and no longer need daily access. Alternatively, your financial situation has changed and cutting subscriptions is the right move. Both are valid reasons to cancel immediately.
Service or delivery issues
Some Australian subscribers report inconsistent app performance, slow article loading or difficulty accessing content they've paid for. Others subscribed for print delivery and experienced delays or missed editions.
Your rights under australian consumer law
Before you cancel, know what Australian Consumer Law protects you. The Australian Competition and Consumer Commission (ACCC) sets strict rules for subscription services, and The Times must comply.
Key protections that apply to you
You have the right to cancel a subscription at any time, and you must receive a simple cancellation method that doesn't require contacting customer service. If you cancel before a billing date, you should not be charged. If charges appear after cancellation, you can dispute them through your bank or credit card provider.
If you subscribed via an automatic trial offer (a promotional period that converts to paid), Australian Consumer Law requires The Times to give you clear notice before charging. The notice must arrive at least 7 days before the charge. If The Times charged you without adequate notice, you can claim a refund under consumer protection rules.
Pro tip: Keep your original welcome email and any trial confirmation messages. These prove what terms you accepted and when The Times should have notified you of charges.
Your escalation rights if cancellation fails
If The Times refuses to cancel your subscription or delays your refund beyond 10 business days, contact the ACCC. You can lodge a complaint online at accc.gov.au or call 1300 302 502. The ACCC has authority over international businesses serving Australian customers and can compel refunds if The Times breached consumer law.
How to cancel the times: step-by-step methods
Cancellation works differently depending on how you purchased your subscription. Stopee recommends identifying your purchase method first, then following the exact steps for your situation.
If you subscribed directly via the times website
This is the simplest path. You likely received a welcome email with login details.
- Log into your account at thetimes.co.uk using your email and password
- If you've forgotten your password, click "Forgot password" and reset via your email
- Navigate to your account settings or "Manage subscription"
- This is usually under "Account", "Profile" or "Subscriptions" in the menu
- Find the option to "Cancel subscription" or "Turn off automatic renewal"
- The Times may ask you why you're cancelling; this is optional feedback
- Confirm your cancellation and take a screenshot of the confirmation page
- The Times should send a confirmation email within minutes; check your inbox and spam folder
- Verify the cancellation took effect by checking your account settings again the following day
Warning: Some users report that turning off "auto-renew" does not immediately cancel - it only prevents future charges. If you want your subscription to end immediately, look for a "Cancel now" button separate from the auto-renew toggle.
If you subscribed through the apple app store (iOS)
App Store subscriptions are managed on your iPhone or iPad, not through The Times website.
- Open the Settings app on your iPhone or iPad
- Tap on your name at the top of the screen
- Select "Subscriptions"
- Find The Times in your active subscriptions list
- Tap The Times and select "Cancel subscription"
- Apple will offer a refund if you're within the first 30 days; tap "Request refund" if you qualify
- Confirm the cancellation
Apple sends a confirmation email to the address linked to your Apple ID. Your access ends on the next billing date, not immediately.
If you subscribed through google play (Android)
Android subscriptions are managed through the Play Store app on your device.
- Open the Google Play Store app
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" then "Subscriptions"
- Find The Times and tap it
- Select "Cancel subscription"
- Google will ask if you'd like to continue; select "Yes, cancel"
- Confirm your cancellation date
You'll receive a confirmation email from Google. Cancellation takes effect at the end of your current billing cycle.
If you're unsure of your purchase method
Check your most recent credit card or bank statement. The charge description will tell you whether it came from thetimes.co.uk, Apple, Google or another processor. Once you identify the source, follow the corresponding steps above.
What happens after you cancel with stopee guidance
Cancellation isn't instant, and understanding the timeline protects you from unexpected charges. Stopee emphasises that the waiting period varies by method, so clarity now prevents stress later.
Timeline and what to expect
If you cancel before your next billing date, you will not be charged. Your access typically continues until the last day of your current billing period. For example, if you're billed on the 15th of each month and you cancel on the 10th, you keep access through the 14th and lose it on the 15th.
App Store and Google Play cancellations take 1-3 business days to process fully. You may see a brief delay before your account reflects the cancellation. Direct website cancellations usually process within hours.
Confirming your cancellation was successful
Three days after you cancel, log back into your account (or check your app settings) and confirm that the cancellation is recorded. If your account still shows an active subscription, contact The Times immediately.
Save the confirmation email and a screenshot of your cancelled account status. If The Times charges you after cancellation, you'll need this evidence to dispute the charge with your bank.
Claiming a refund for unexpected charges
You have options if you've been charged after your trial ended without proper notice, or if you cancelled but were charged again. Stopee has guided consumers through refund disputes successfully.
Step 1: request a refund directly from the times
Contact The Times customer service on 1300 660 660 (the number listed on their website) or email support if available. Explain clearly that you were charged without adequate trial notice or after cancellation. Include your account email, the charge date and the amount.
The Times should respond within 5 business days. If they approve, expect the refund to process within 7-10 business days to your original payment method.
Step 2: dispute the charge with your bank
Warning: Do not dispute through your bank until you've given The Times 10 business days to respond. However, if they ignore you or refuse, contact your bank immediately.
Call your bank or log into your online banking. Request a chargeback or dispute for the charge from The Times. Provide your bank with:
- The charge date and amount
- Your cancellation confirmation (email or screenshot)
- Any evidence that The Times didn't provide proper trial notice
- Documentation of your attempts to contact The Times
Your bank will investigate within 10-20 business days. Most Australian banks side with the customer when subscription charges appear after cancellation.
Step 3: escalate to the ACCC if needed
If The Times refuses to refund and your bank's dispute is slow, lodge a complaint with the ACCC. Visit accc.gov.au/contact-us or call 1300 302 502. Provide the ACCC with your account details, cancellation evidence and the timeline of your refund attempts. The ACCC can compel The Times to refund you under Australian Consumer Law.
Stopee has seen the ACCC successfully recover funds for consumers within 6-8 weeks of complaint.
Common mistakes to avoid when cancelling
Cancellation feels straightforward, but small oversights create months of unnecessary charges. We hear these mistakes repeatedly, and they're all preventable.
Mistake 1: thinking that deleting the app cancels your subscription
Deleting The Times app from your phone does not cancel your subscription. Your account remains active and you'll be charged on schedule. You must cancel through the website, App Store or Google Play, not by uninstalling.
Mistake 2: cancelling after your billing date
Once The Times charges you, cancelling that same day doesn't recover the charge. Timing matters. Cancel 2-3 days before your renewal date to prevent the next charge.
Mistake 3: missing the confirmation email
Check your spam and promotions folders. The Times confirmation often lands there. If you can't find the confirmation email within an hour of cancelling, wait 24 hours then log in to verify the cancellation manually. If your account still shows active, cancel again or contact customer service.
Mistake 4: not documenting your cancellation
Take a screenshot or photo of your cancellation confirmation page before closing the browser. If a dispute arises later, you'll need proof of the date and time you cancelled. Screenshots are accepted by banks and the ACCC as evidence.
Key documents to keep
Stopee always recommends saving these records to protect yourself and simplify any refund disputes.
- Original welcome email with trial dates and price details
- Screenshot of your cancellation confirmation (page or email)
- Confirmation email from The Times, Apple, Google or your payment processor
- Bank or credit card statement showing The Times charges (especially post-cancellation charges)
- Any correspondence with The Times customer service
- Your ACCC complaint reference number if you escalate
Contacting the times for cancellation support
If the self-service methods above don't work, contact The Times directly. Here are the verified contact methods for Australian customers.
Phone
Call 1300 660 660 during business hours. This is the main enquiries line and handles cancellation requests. Have your account email and recent charge amount ready. Australian phone calls to 1300 numbers cost the same as local calls.
Postal address
Send a written cancellation request to:
The Times
10/130 Jonson Street
Byron Bay NSW 2481
Australia
Include your full name, email address, account number (if available) and the date you wish to cancel. Send via registered mail so you have proof of delivery. Allow 10 business days for processing.
Online support
The Times website may offer a contact form or live chat. Check thetimes.co.uk/contact for the current support options. Response times vary, but they typically reply within 2 business days.
Final checklist before you cancel
Use this checklist to ensure you've covered all bases before cancelling your subscription.
| Task | Status |
|---|---|
| Identify where you purchased (website, App Store, Google Play) | ☐ |
| Note your next billing date from your bank statement or account | ☐ |
| Screenshot your active account settings showing the subscription | ☐ |
| Complete cancellation via your purchase platform | ☐ |
| Screenshot the confirmation page | ☐ |
| Save the confirmation email in a folder named "Cancellations" | ☐ |
| Wait 3 days and verify cancellation in your account | ☐ |
Summary and next steps with stopee
Cancelling The Times in Australia is straightforward once you identify your subscription source and follow the method that matches your purchase. Whether you subscribed directly, through Apple or Google, or are unsure, the steps above will get you to a cancelled subscription within minutes.
Most importantly, time your cancellation before your renewal date, document the confirmation and verify the cancellation 3 days later. If unexpected charges appear, your bank and the ACCC have your back under Australian Consumer Law.
Stopee has helped thousands of consumers cancel subscriptions smoothly and recover refunds when things go wrong. If you need guidance on cancelling other services or want advice on your specific situation, visit Stopee.com for detailed step-by-step guides and consumer rights information. Your financial control starts with knowing exactly how to end services that no longer serve you.