Manage Novopsych

How to cancel your novopsych subscription in australia: step-by-step guide and your consumer rights

What novopsych is and why you might want to cancel

Novopsych is a subscription-based platform that provides psychometric assessments and AI-assisted clinical documentation tools for mental health professionals across Australia. The service combines psychometric testing capabilities with an AI note scribe (NovoNote) to help clinicians streamline patient assessments and reduce administrative workload. If you've subscribed but no longer need the service, or if you're switching to a competitor, cancelling your account is straightforward once you know the process.

Understanding novopsych's subscription structure

Novopsych operates on a tiered, prepaid model. You pay either monthly or annually in advance, and your subscription renews automatically unless you cancel before your current billing cycle ends. The platform offers individual user accounts and practice-wide plans with central administration, so your cancellation experience may differ depending on whether you hold a personal or practice account.

Why cancelling matters to your wallet

Because Novopsych charges in advance, cancelling on time prevents unwanted renewal charges. If you cancel after your renewal date, you'll still be charged for the next billing cycle. Understanding Novopsych's no-refund policy upfront helps you plan your exit and protect your bank balance. At Stopee, we've helped thousands of Australian consumers reclaim control of their subscriptions by acting before that automatic charge hits.

Novopsych subscription plans and pricing breakdown

Here's what Novopsych charges per user, including GST, so you know exactly what you've been paying and what you'll stop paying once you cancel.

How prepayment affects your cancellation timeline

Novopsych's published terms confirm that all fees are prepaid. Monthly charges are collected at the start of each month; annual fees are charged upfront once a year. When you cancel, you stop future renewals, but you do not receive a refund or credit for any unused portion of your current paid term. This means timing your cancellation correctly is crucial to avoid losing money.

How to cancel your novopsych subscription step-by-step

Follow these instructions carefully to cancel your account and prevent future charges. The process takes around 5 minutes if you have your login details ready.

Method 1: cancel via your account settings (primary method)

This is the fastest and most straightforward way to cancel your Novopsych subscription.

1. Log into your Novopsych account using your email and password.
   • Visit the Novopsych login page and enter your credentials.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
2. Navigate to Account from the main menu.
   • Look for a settings icon or account menu, usually in the top-right corner of the dashboard.
3. Select Plan and Billing or Subscription.
   • This section shows your current plan, next billing date, and payment method.
   • Note your next renewal date - this is crucial for understanding when charges stop.
4. Click Manage Account or Cancel subscription.
   • Novopsych may ask you why you're cancelling. This feedback is optional; you can skip it.
   • Read any warnings about data retention carefully before confirming.
5. Confirm your cancellation request.
   • Novopsych will schedule your cancellation to take effect at the end of your current billing cycle (either end of month or end of year, depending on your plan).
   • You'll receive a confirmation email with your cancellation details within minutes.
6. Check your email for a cancellation confirmation.
   • File this email for your records in case you need to dispute a charge later.
   • If you don't receive a confirmation within 5 minutes, log back in and verify the cancellation status under Plan and Billing.

Method 2: deactivate your account (alternative option)

If you want to pause your subscription temporarily rather than cancel permanently, you can deactivate your account.

1. Log into your Novopsych account.
2. Go to Settings from the main menu.
3. Select Data & Privacy or Account Settings.
4. Choose Deactivate Account.
   • Deactivation pauses your subscription and prevents login, but retains your data for up to 90 days.
   • You can reactivate later if you change your mind.
5. Follow the confirmation steps.
   • Novopsych will email you a confirmation. Keep this for your records.

Method 3: delete your account entirely

If you want to remove all your data from Novopsych, permanent deletion is available, but be aware this action is irreversible.

1. Navigate to Settings > Data & Privacy.
2. Select Delete Account or Permanently delete my data.
3. Confirm the deletion twice (Novopsych requires double confirmation for safety).
   • Your account and all associated data will be removed within 7-14 business days.
   • You cannot recover deleted data, so export any patient reports or records you need before this step.

What happens after you cancel your novopsych subscription

Cancelling doesn't mean instant access loss. Here's what you can expect in the days and weeks following your cancellation request.

Timeline and access after cancellation

Once you confirm cancellation, Novopsych schedules the cancellation to take effect at the end of your current billing term. If you're on a monthly plan and cancel mid-month, you keep access until the last day of that month. If you're on an annual plan, you keep access until the anniversary date of your subscription. You will not be charged again after that date.

Exporting and backing up your data

Before your account is deactivated or deleted, download or export any patient assessments, reports, or records you need to keep. Novopsych states that data may be permanently deleted up to 90 days after account termination, so acting quickly is essential. Most mental health professionals need to retain these records for compliance and continuity of care.

Pro tip: Export your data before you cancel, not after. Once your subscription ends, access to download features may become limited or unavailable.

Handling automatic renewal if a charge appears

If you see a charge after your scheduled cancellation date, don't panic. First, log into your Novopsych account and check the Plan and Billing section to confirm cancellation status. If the system shows the subscription is still active, contact Novopsych support immediately with your cancellation confirmation email. If the charge was collected by mistake, Australian Consumer Law gives you the right to request a refund within a reasonable timeframe.

Novopsych's refund policy and what australian consumer law means for you

Novopsych's published terms state that subscription fees are prepaid and non-refundable once charged, but Australian Consumer Law provides important protections that may override this policy in certain situations.

The official novopsych refund policy

Novopsych does not offer prorated refunds or partial credits for unused portions of monthly or annual subscriptions. If you cancel partway through a billing cycle, you keep access until the end of that cycle, but you don't receive a rebate for the remaining days. This is standard for SaaS subscriptions, but it's worth understanding before you commit to annual billing.

Your rights under australian consumer law

The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010, provides consumer protections that may give you the right to a refund even if Novopsych's terms say otherwise. You may be entitled to a refund or remedy if:

• The service is not fit for purpose (e.g., the platform is broken or doesn't deliver the features you paid for).
• The service is not of acceptable quality (e.g., it's unreliable or defective).
• The service wasn't delivered as promised in Novopsych's marketing materials or terms.
• You cancel within 14 days of purchase (the "cooling-off period") for certain new subscriptions, though this may not apply to ongoing renewals.

If Novopsych refuses a refund and you believe one is owed under the ACL, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC) or your state's Fair Work Ombudsman. Stopee recommends keeping all emails, receipts, and screenshots of charges as evidence.

How to dispute an unwanted charge

If you're charged after cancellation, follow these steps:

1. Contact Novopsych support directly with your cancellation confirmation email and explain the error.
2. Request a manual refund and allow 5-7 business days for a response.
3. If Novopsych refuses, ask to escalate to a supervisor or manager.
4. If the company continues to deny your refund, contact your bank and request a chargeback or dispute for an unauthorised or duplicate charge.
5. Report the issue to the ACCC via their online complaint portal if you believe your consumer rights have been breached.

Common mistakes people make when cancelling novopsych

Cancelling a subscription can feel stressful, especially when money is involved. Here are the pitfalls Stopee sees most often, and how to avoid them.

Mistake 1: cancelling after the renewal date

The most expensive error is waiting too long. If you cancel after your renewal date has passed, you've already been charged for the next cycle. Set a calendar reminder 7 days before your renewal date to cancel in time. You can find your exact renewal date under Plan and Billing in your Novopsych account.

Mistake 2: assuming deactivation equals cancellation

Deactivating your account pauses it but doesn't cancel your subscription. Your recurring charges continue unless you explicitly cancel the subscription. Always use the Cancel subscription option, not Deactivate account, if you want to stop all charges.

Mistake 3: not exporting your data before deletion

Deleting your account is permanent and irreversible. Once deleted, you cannot recover patient assessments, reports, or clinical records. Novopsych provides 90 days before data is purged, but don't rely on this window. Export everything you need within 48 hours of cancelling.

Mistake 4: ignoring the cancellation confirmation email

Novopsych sends a confirmation email when you cancel, and this email is your proof of cancellation. If a charge appears later and Novopsych denies you cancelled, this email protects you. File it in a folder titled "Subscriptions" or "Cancellations" for future reference.

Mistake 5: cancelling via email only (no account cancellation)

If you email Novopsych support asking to cancel without logging in and cancelling in-app, there's a higher risk of miscommunication or delay. Always cancel through your account settings first, then follow up with support if needed.

Novopsych cancellation checklist: make sure you've covered everything

Use this checklist to confirm you've completed every step of the cancellation process safely and securely.

Why users cancel novopsych: real feedback and common reasons

Understanding why other Australian mental health professionals have cancelled Novopsych can help you decide if cancellation is right for you, or if adjusting your plan might be a better option.

Top reasons for cancellation

Based on user feedback and reviews, the most common reasons for cancelling include: switching to a competitor platform, reducing costs during slow business periods, dissatisfaction with the AI note accuracy, and integration issues with existing practice management software. Some users also report cancelling because they found the platform underutilised - they paid for features they rarely used.

When to keep your subscription instead

Before you cancel, consider whether a plan downgrade might suit you better. If you're on Pro Plus or Platinum, switching to Pro or Psychometrics only could cut your costs significantly. If you're paying for NovoNote but not using it, removing that add-on saves A$10 per month. Contact Novopsych support to discuss a plan change rather than cancelling outright.

Comparing novopsych to other mental health assessment platforms in australia

If you're cancelling because you're switching providers, here's how Novopsych compares to similar platforms available to Australian clinicians.

How to transition smoothly to a new platform

Switching platforms is easier if you plan ahead. Export all your Novopsych data at least one week before your final renewal date. Check whether your new platform can import assessments directly, or if you'll need to set up templates manually. Test your new system with a dummy patient record before cancelling Novopsych, so you're confident it works before you go live.

Contact novopsych support if you need help cancelling

If you encounter any issues during the cancellation process, or if you're unsure whether cancellation is the right choice, Novopsych's support team can help. Look for a "Help" or "Support" button in your account dashboard, or check Novopsych's website for contact details. Keep your subscription confirmation number and email address handy when you reach out.

How stopee can help you stay on top of your subscriptions

Novopsych is just one of many subscriptions Australian consumers manage. Stopee has helped thousands of consumers cancel unwanted subscriptions, fight unfair charges, and understand their consumer rights. If you're paying for multiple SaaS services and want to take back control, Stopee offers expert guidance on cancellation procedures, refund policies, and your legal protections. Visit Stopee (stopee.com) today to explore how you can simplify your subscription management and stop overpaying.

Summary: your action plan for cancelling novopsych

Cancelling your Novopsych subscription takes just a few minutes if you follow the steps in this guide. Log in, navigate to Plan and Billing, click Cancel subscription, confirm, and keep your confirmation email. Make sure you cancel before your renewal date to avoid an unwanted charge. Export your patient data before your account is deleted. And remember: if Novopsych charges you after cancellation, Australian Consumer Law gives you rights to dispute and recover the money. Stopee stands with you in protecting your wallet and your peace of mind. For more subscription cancellation guides, refund strategies, and consumer rights information, visit Stopee.com today.