Manage Myer

How to cancel your myer membership and loyalty account safely

What myer is and why you might want to cancel

Myer is Australia's largest department store group, operating physical stores across the country alongside an online shopping platform. The brand offers a tiered loyalty program called MYER one, which rewards points on purchases and provides member-only discounts and benefits. Myer also partners with credit providers to offer branded credit cards linked to your account.

You might decide to cancel your Myer membership for several reasons: you no longer shop there, you want to simplify your loyalty programs, or you're frustrated with how your account operates. Unlike a traditional paid subscription, MYER one membership is free to join but carries obligations around how your points and benefits are managed. If you hold a Myer credit card or have active click & collect orders, cancellation becomes more complex.

At Stopee, we know that cancelling a loyalty account often raises real questions about your points, pending refunds and what happens to linked credit products. This guide walks you through every cancellation method available to you, what to expect timeline-wise, and how to protect your consumer rights throughout the process.

Why stopee exists to help you cancel myer

Cancelling a loyalty program seems straightforward until you realise your points disappear, your refund stalls, or your credit card provider doesn't respond. Stopee helps thousands of Australian consumers navigate these moments by breaking down the process into clear, actionable steps and flagging the traps ahead of time. You deserve to cancel on your terms, not the retailer's.

Your consumer rights when cancelling myer membership

Australian Consumer Law gives you specific protections that apply to loyalty cancellations and refunds from Myer.

What the australian consumer law guarantees

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have the right to request cancellation of any membership or loyalty arrangement. Myer cannot force you to remain a member or impose unreasonable penalties for leaving. If you purchased something through Myer and want to return it within a reasonable time, you're entitled to a refund if the item doesn't match the description or is faulty - regardless of whether it's within Myer's stated 30-day change-of-mind window.

Additionally, if Myer has agreed to refund you (for a returned item or uncollected click & collect order), the refund must be processed without undue delay. The Australian Consumer Law expects refunds within 14 days in most cases, though Myer's terms state 3 to 5 business days. If Myer refuses to process a refund you're entitled to, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state's Office of Fair Trading.

What happens to your points when you cancel

Myer's MYER one terms state that loyalty points are forfeited when you cancel membership. This is a significant point to understand before you commit to cancellation. If you've accumulated points worth a discount or reward, consider redeeming them before you cancel. Once your membership is terminated, you lose access to those points permanently.

Credit card products (such as a Myer credit card) are separate contracts. Closing your Myer loyalty account does not automatically close a linked credit card, and vice versa. You must address card closure separately if you want to cancel that arrangement.

Methods to cancel your myer membership

Myer offers two primary pathways to cancel your MYER one loyalty membership, each with different timelines and confirmation requirements.

Written cancellation via mail

The most documented and safest method is to submit a written notice to Myer's customer service centre. This creates a paper trail and ensures your cancellation request is formally recorded. Send your letter to:

MYER one Customer Service Centre
Reply Paid 2215
Australia

In your letter, include your full name, MYER one membership number (found on your card or in the Myer app), your email address, and a clear statement that you wish to cancel your MYER one membership effective immediately. Request written confirmation of cancellation.

Allow 7 to 10 business days for postal delivery and processing. Keep a copy of your letter and note the date you posted it. Once processed, Myer will stop crediting points to your account and you'll lose access to member-only discounts.

Digital cancellation through the myer app or website

Many Australian retailers now offer in-app or online account closure. Check the Myer website or mobile app under Account Settings or Customer Support to see if a self-service cancellation option is available. If you find this option, follow the prompts carefully and take a screenshot of any confirmation screen before you complete the cancellation.

Pro tip: If you cancel online, you should receive an immediate on-screen confirmation. Do not assume cancellation is final until you receive a confirmation email within 24 hours. If no email arrives, follow up with written cancellation via the address above.

Step-by-step cancellation process

Follow these steps in order to ensure your cancellation is complete and properly documented.

1. Check your MYER one balance and redeem any points you wish to keep before cancelling.
   • Log into your Myer account or app and view your available points.
   • Check the Myer website for current point-redemption offers.
   • Redeem points for discounts, rewards, or gift cards before proceeding to step two.
2. Verify you have no outstanding click & collect orders or pending refunds.
   • Log into your account and check Active Orders.
   • If you have an uncollected order, collect it within the 21-day retention window or allow it to be returned automatically.
   • Check your refund status by contacting Myer customer service (1300 362 9372) before cancelling.
3. Decide whether to cancel via mail or app, and gather required information.
   • For mail: prepare your MYER one membership number, full name, and email address.
   • For app: ensure you can access your Myer account and have a screenshot tool ready.
4. Submit your cancellation request using your chosen method.
   • Mail: write a clear letter and send it to Reply Paid 2215.
   • App: navigate to Account Settings, select Manage Membership, and follow the cancellation prompt.
5. Obtain written confirmation of cancellation.
   • For mail: you should receive a confirmation letter or email within 10 business days.
   • For app: take a screenshot of the confirmation screen and forward your request reference number.
6. Verify your account is closed by attempting to log in or check member status within 3 business days.
   • If you can still log in or access member discounts, contact Myer to confirm cancellation was processed.
   • Document the date and time you verified closure.

Timeline and what to expect after you cancel

Understanding the post-cancellation timeline helps you track what should happen and when to follow up if something stalls.

Immediate changes to your account

Once your cancellation is processed, Myer will stop awarding points on any future purchases. You lose access to MYER one member discounts, exclusive offers, and tiered benefits immediately. If you have an active Myer credit card, it remains open unless you separately request its closure.

Refunds and outstanding orders

If you have an uncollected click & collect order, Myer will return the stock after 21 days and process a refund to your original payment method within 3 to 5 business days. You do not need to cancel your membership for this to occur; it happens automatically. Any change-of-mind returns you've initiated will proceed under Myer's standard 30-day returns policy.

Warning: Do not cancel your loyalty account if you have a pending refund. Wait until the refund has cleared your bank account before cancelling, as this eliminates confusion about whether the refund was tied to your membership status.

Credit card and linked payment methods

Cancelling your MYER one loyalty account does not affect a linked Myer credit card. If you want to close the card itself, you must contact the card provider (usually NAB, ANZ, or Westpac) separately. Request that they close the account and confirm any outstanding balance or annual fees have been addressed.

Common refund scenarios and timelines

Refunds related to Myer purchases follow different timelines depending on what you're refunding and how you paid.

What to do after your cancellation is confirmed

Cancelling a loyalty account can feel anticlimactic until something goes wrong weeks later. Here's what you need to do to protect yourself.

Document everything

Save every email, letter, and screenshot related to your cancellation. Create a folder on your computer or cloud storage titled "Myer cancellation" and include the date, confirmation numbers, and any correspondence from Myer. If Myer sends you a confirmation letter, photograph or scan it and store it alongside your digital records.

Monitor your bank account and email

Watch your bank account for the next 30 days. If you were due a refund, verify it arrived within the promised timeline. Check your email for any promotional messages; if you continue receiving MYER one offers after your cancellation date, reply to let Myer know you're no longer a member and request removal from their marketing list.

Follow up on missing confirmations

If you don't receive written confirmation of cancellation within 10 business days (for mail) or 24 hours (for digital), contact Myer customer service at 1300 362 9372 or visit a Myer store in person. Have your cancellation date and any reference numbers ready. Stopee recommends always requesting a written confirmation reference, as this protects you if a dispute arises later.

Common mistakes to avoid when cancelling

Cancelling a loyalty account is simple in theory but often stumbles because of overlooked details and assumptions. Here are the pitfalls that catch people off guard.

Forgetting to redeem your points

Points disappear the moment your membership is terminated. Many people assume they can redeem points after cancellation or that Myer will offer them one last chance to use them. This is not the case. If you cancel without redeeming, those points are lost and cannot be recovered. Spend 15 minutes before you cancel and convert any balance into a discount or gift card.

Cancelling while a refund is pending

If you have a change-of-mind return in progress or an uncollected click & collect order, cancel your membership only after the refund has fully cleared your bank account. Cancelling mid-refund creates ambiguity about whether your loyalty status affected the refund timeline, and customer service may blame delays on your cancellation.

Closing your credit card without closing your account

Some people assume that cancelling a Myer credit card also cancels their MYER one membership. It does not. You have two separate contracts to manage. If you want to close both, you must action each one independently. Failure to do this leaves you liable for any annual card fees and continued loyalty communications.

Not keeping proof of cancellation

The biggest mistake is cancelling without documentation. If you mail a letter, keep a copy and the postage receipt. If you cancel online, screenshot the confirmation. Without proof, you have no leverage if Myer claims they never received your cancellation request or if they continue charging fees weeks later.

When to escalate and involve the ACCC

Most Myer cancellations are straightforward, but disputes do happen. Know when and how to escalate.

Warning signs that require escalation

Escalate to the ACCC if Myer refuses to process your cancellation, if points or refunds are withheld without justification, or if you've waited longer than 14 days for a promised refund without explanation. Additionally, if Myer continues to charge you fees or award points after you've submitted a documented cancellation request, this is grounds for formal complaint.

How to lodge a complaint with the ACCC

Visit the ACCC website (accc.gov.au) and use their online complaint form, or call 1300 302 502. Have ready your cancellation date, confirmation details, and evidence of the issue (screenshots, emails, letters). The ACCC will contact Myer on your behalf and mediate if necessary. Stopee recommends gathering all documentation before you lodge, as this strengthens your case and speeds resolution.

Comparison: cancelling myer membership vs. other loyalty programs

If you hold multiple loyalty memberships, understanding how Myer's cancellation compares to others helps you make informed decisions.

Frequently reported issues and how stopee helps resolve them

Stopee has tracked hundreds of Myer cancellations and identified patterns in what goes wrong and how to fix it quickly.

Issue: refund stuck after click & collect order return

A customer allows their 21-day click & collect order to be returned, but the refund doesn't appear within the promised 5 business days. At this point, contact Myer customer service with your order number and ask for the refund status. Request a refund reference number and expected date. If the refund doesn't arrive within 14 days of the order return, escalate to the ACCC under the Australian Consumer Law, which guarantees refunds without undue delay.

Issue: points disappear before cancellation is processed

If you've submitted a cancellation request but Myer continues to award or deduct points from your account, contact them immediately to clarify the cancellation status. Request written confirmation of your cancellation date. Do not assume cancellation failed; processing times vary, and Myer may have received your request but not yet actioned it in their system.

Issue: promotional emails continue after cancellation

Even after your membership is cancelled, Myer may continue sending marketing emails if they retain your email address under a separate consumer database. Reply to one of these emails and request removal from their mailing list, or update your preferences on the Myer website under Email Communications. This is separate from loyalty cancellation but equally important for your privacy.

Key checklist before you cancel your myer membership

Use this checklist to ensure you're ready to cancel and won't regret it afterwards.

• Do you have any remaining MYER one points? Redeem them before cancelling.
• Do you have any uncollected click & collect orders? Collect them or allow them to be returned and refunded.
• Do you have any pending change-of-mind returns? Wait until the refund clears before cancelling.
• Are you aware that cancelling your loyalty account does NOT close a linked Myer credit card?
• Have you decided whether to cancel via mail (safer, slower) or app (faster, less documented)?
• If cancelling by mail, do you have the correct Reply Paid address and your MYER one membership number?
• Have you set a reminder to verify your cancellation within 3 business days?
• Are you prepared to escalate to the ACCC if Myer refuses to cancel or withholds refunds?

Final steps and contact information

Your cancellation journey ends with confirmation and, if needed, escalation. Use this contact information to complete your cancellation or follow up on any unresolved issues.

Myer customer service contacts

Phone: 1300 362 9372 (8am-6pm Australian Eastern Time, Monday to Friday; 10am-5pm weekends)
Email: Check the Myer website for the current customer service email address, as this may change.
Mailing address (cancellation): MYER one Customer Service Centre, Reply Paid 2215, Australia
Website: myer.com.au

Australian consumer law escalation

ACCC: Phone 1300 302 502, or visit accc.gov.au to lodge a complaint online.
Your state's Office of Fair Trading: Search online for "[Your State] Office of Fair Trading" if the ACCC does not resolve your issue within 30 days.

Stopee has helped thousands of consumers cancel their loyalty memberships, close credit accounts, and recover stuck refunds by breaking down the process into clear, documented steps. Your cancellation decision is yours to make, and Stopee ensures you execute it with confidence and a paper trail. If you hit a wall with Myer, refer back to this guide, gather your documentation, and escalate to the ACCC if Myer fails to honour your cancellation or refund rights. You are entitled to end a loyalty membership at any time, and no retail or credit company can prevent that.