Manage Alight Motion

How to cancel your alight motion subscription in australia

What alight motion is and why you might want to cancel

Alight Motion is a mobile-first motion design and video effects tool that runs on your phone or tablet. The app gives you layer-based editing, keyframe animation, vector and bitmap support, and options to export videos, GIFs and image sequences. You can use it free with watermarks and limited assets, or upgrade to a paid membership that removes watermarks, unlocks premium effects and enables higher-resolution exports.

The service runs on auto-renewal, which means your subscription charges automatically on the same date each billing cycle unless you cancel beforehand. Many users decide to cancel because they've finished a project, found alternative software, hit budget limits, or simply want to pause their creative work for a while. Whatever your reason, Stopee is here to walk you through the exact steps to stop your charges.

How alight motion's billing works

Alight Motion's subscription billing is managed by the platform where you bought it-typically Apple App Store (iOS), Google Play Store (Android), or web-based payment systems. This means the app itself does not process your payment or refund. Instead, the payment platform (Apple, Google, or a third-party processor) handles all billing, cancellations and refund requests. This structure affects when charges stop, how refunds work, and where you need to go to cancel.

The company recommends cancelling at least 24 hours before your renewal date to avoid the next charge. If you miss that window, you may still be eligible for a refund depending on your purchase platform and how long ago the charge occurred.

Why cancellation matters for your budget

Auto-renewal subscriptions charge you silently-often on dates you forget. If you're not using the app, those charges add up. By cancelling now, you stop future charges immediately and keep access to your paid features until your current billing period ends. Stopee has helped thousands of Australians reclaim control of their recurring spending by making cancellation straightforward and quick.

Alight motion subscription plans and costs in australia

Alight Motion offers three subscription tiers, with pricing that varies by platform and currency.

These amounts are converted from commonly reported US dollar figures using mid-market exchange rates current in early 2026. Your actual charge may differ depending on your payment method, regional store listings, and any active promotions. Always check your app store account or email receipt for your exact charge amount in AUD.

How to cancel your alight motion subscription by platform

Your cancellation method depends on where you bought your subscription-iOS, Android, or web-because each platform manages billing separately.

Cancel alight motion on iOS (Apple app store)

Apple handles all subscription management for apps bought on iPhone or iPad.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner (your account picture or initials).
2. Tap Subscriptions.
   • You will see a list of all active and expired subscriptions.
3. Find and tap Alight Motion in the list.
4. Tap Cancel Subscription or Edit Subscription.
   • If you see "Edit Subscription," tap it, then select "Cancel Subscription."
5. Confirm the cancellation by tapping Confirm Cancel when prompted.
   • Apple will ask you why you're cancelling; you can skip this or select a reason.
6. Check your email for a cancellation confirmation from Apple within minutes.
   • Your access to Alight Motion Pro features will remain active until the end of your current billing period.

Pro tip: Apple's cancellation is instant on their end. Take a screenshot of the confirmation screen as proof for your records.

Warning: Do not delete the Alight Motion app itself. Uninstalling does not cancel your subscription; you must cancel through the App Store settings as shown above.

Cancel alight motion on android (Google play store)

Google Play manages subscriptions for all Android app purchases.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions.
   • Look for this option in the menu that appears.
3. Tap Subscriptions.
   • You will see all your active subscriptions listed.
4. Find and tap Alight Motion from the list.
5. Tap Cancel subscription.
   • Google will show you the date your current period ends and confirm the cancellation.
6. Follow the prompts to complete the cancellation.
   • You may be offered a discount to stay; ignore this if you want to leave.
7. Confirm via email or notification within minutes.
   • Your Pro features remain active through the end of your current billing cycle.

Pro tip: Google Play often sends you a follow-up email offering a discount. If you've decided to cancel, do not respond or you may be re-charged.

Warning: Clearing your Google Play cache or uninstalling the app will not cancel your subscription. Always use the steps above.

Cancel alight motion on web or via email

If you subscribed through Alight Motion's website or a third-party payment processor, contact support directly.

1. Visit Alight Motion's official support page or help centre.
   • Look for a "Contact Support" or "Help" link on their website or in the app.
2. Send an email to their support address with your request.
   • Include your full name, registered email address, and subscription date.
   • State clearly: "I wish to cancel my Alight Motion subscription effective immediately."
3. Expect a response within 3-5 business days.
   • Support may ask for proof of purchase (your receipt email).
4. Once confirmed, they will disable auto-renewal on your account.
   • Ask them to send written confirmation of the cancellation date.

Pro tip: Save all email correspondence. If a charge appears after cancellation, you'll have evidence that you requested it.

Warning: Email support can be slower than app store cancellation. If your renewal date is within 24 hours, cancel through your app store first and follow up by email.

What happens after you cancel your alight motion subscription

Cancellation can feel uncertain if you don't know what to expect next. Here's what actually happens on your account.

Your access during and after cancellation

When you cancel, your Pro features remain active until your current billing period ends. If your renewal date was 15 days away, you keep Pro access for those 15 days at no additional cost. Once that period expires, your account downgrades to the free tier automatically.

Your projects and creations stay on your device or cloud storage-cancelling Alight Motion does not delete your work. You will lose access to premium effects, watermark removal and high-resolution exports, but you can still view and edit your existing projects with free-tier tools.

Checking your cancellation status

After cancellation, return to your subscription settings to confirm the status.

• iOS: Open App Store, tap your profile, select Subscriptions. Alight Motion should show "Expires on [date]" instead of "Renews on [date]".
• Android: Open Google Play, go to Payments and subscriptions, tap Subscriptions. Alight Motion should display a cancellation date.
• Web/email: Check your confirmation email from support for the cancellation date.

Keep screenshots of these statuses for your records. If a charge appears after your cancellation date, you'll have proof that you cancelled.

Refunds: when you can get your money back

Refund eligibility depends on your payment platform and how long ago you were charged.

Refunds through apple

Apple allows refunds within a limited time window after a charge.

• If you were charged in the last 14-90 days, you may be eligible for a refund if you request it.
• Visit appleid.apple.com, go to your purchase history, find the Alight Motion charge, and select "Report a Problem."
• Apple support will assess your refund claim and respond within 48 hours.
• You do not automatically get a refund for cancelling; you must request one and explain why (unused service, duplicate charge, etc.).
• Approved refunds appear in your Apple Account balance or original payment method within 5-10 business days.

Refunds through google play

Google Play offers a shorter refund window than Apple.

• Request a refund within 48 hours of purchase for the best chance of approval.
• Open Google Play Store, tap your profile, select Payments and subscriptions, then Purchase history.
• Find the Alight Motion charge and tap "Report a Problem."
• Select "I'd like a refund" and explain briefly.
• Google will email you within 24-48 hours with a decision.
• If approved, refunds are issued within 5-10 business days to your original payment method.

Warning: Refund windows are short. If your renewal is coming up and you want a refund for the current period, request it immediately-do not wait.

Refunds for web or direct purchases

If you subscribed directly through Alight Motion's website, contact their support team.

• Email their support address and request a refund, stating your reason (unused service, accidental purchase, technical issue).
• Include your receipt number and the date of the charge.
• Alight Motion will review your request and respond within 5-7 business days.
• Approved refunds are credited to your original payment method.

Your consumer rights under australian law

As an Australian consumer, you have legal protections that apply to Alight Motion and all subscription services.

Australian consumer law and your refund rights

The Australian Consumer Law (ACL) protects you when you purchase goods or services. Key rights relevant to Alight Motion subscriptions include:

• Right to a refund for faulty services: If Alight Motion does not perform as described (crashes, features don't work, watermark removal fails), you have the right to a refund, repair or replacement.
• Right to cancel within a cooling-off period: If you purchased online or via app, you may have 14 days to cancel and receive a refund for a digital service, depending on the exact terms.
• Right to clear billing information: The company must clearly disclose all terms, including auto-renewal dates, costs and cancellation methods before you pay.
• Right to dispute unfair contract terms: If Alight Motion's terms prevent you from cancelling or claiming a refund unfairly, those terms may be unenforceable under the ACL.

If Alight Motion refuses a legitimate refund claim or makes cancellation deliberately difficult, you can escalate to the Australian Competition and Consumer Commission (ACCC).

How to escalate a dispute with the ACCC

If the app store or Alight Motion support denies your refund or cancellation request unfairly:

1. Gather all evidence: purchase receipts, cancellation requests, screenshots of your subscription settings, and support emails.
2. Submit a complaint to the ACCC via accc.gov.au or call 1300 302 502.
3. Describe the issue clearly: date of charge, amount, what you requested, and what response you received.
4. The ACCC will contact the business and may pursue action on your behalf if a pattern of unfair practice is found.
5. Keep all documentation for at least 12 months in case you need it for a dispute resolution or legal process.

The ACCC cannot force an immediate refund, but they can open an investigation and pressure the company to comply with consumer law. This route works especially well if you discover a pattern: others reporting the same issue strengthen your claim.

Common mistakes when cancelling alight motion

Cancellation feels simple until it goes wrong. Here are the traps that catch people off guard and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling Alight Motion from your phone does absolutely nothing to your subscription. Your auto-renewal continues, and you keep getting charged every week, month or year. Stopee strongly recommends always cancelling through your app store settings first, then delete the app if you wish.

Mistake 2: missing the 24-hour window before renewal

Alight Motion's renewal happens automatically on your billing anniversary. If you cancel one hour after renewal, you've already been charged for the next cycle. You can request a refund, but the process takes time. Set a phone reminder for one week before your renewal date so you have a buffer.

Mistake 3: confusing "edit subscription" with "cancel subscription"

On some platforms, tapping "Edit" lets you change your plan tier, not cancel. Always look for the word "Cancel" explicitly. If you don't see it, keep looking or contact support.

Mistake 4: not saving your cancellation confirmation

If a charge appears after you thought you cancelled, your only proof is the confirmation email or screenshot. Take screenshots of your subscription status immediately after cancelling. Save all emails from Apple, Google or support confirming the cancellation.

Mistake 5: assuming a refusal from support is final

If Alight Motion's support denies a refund that you believe is fair under consumer law, escalate it. The ACCC exists to handle these situations. A denial from customer service is not a legal denial-it's just an initial response that can be challenged.

Things to do before and after cancelling

A little preparation makes the cancellation process cleaner and protects you if disputes arise later.

Before you cancel

• Download or export any projects you want to keep. Free-tier export options are limited, so do this before your Pro access ends.
• Note your exact renewal date (find this in your app store subscription settings).
• Check if you have any promotional credit or free trial days remaining; use these before cancelling if you wish.
• Take a screenshot of your current subscription status showing the renewal date and amount.
• List any technical issues you've had with the app; these strengthen a refund request if needed.

After you cancel

• Take another screenshot 10 minutes later showing your subscription now says "Expires on [date]" instead of "Renews on [date]".
• Save the cancellation confirmation email in a dedicated folder or note the reference number.
• Set a phone reminder for the day after your access expires to confirm the downgrade happened.
• Check your bank or credit card statement on your next billing date to confirm no charge occurred.
• If an unexpected charge appears, request a refund immediately through your payment platform.

Comparing alight motion with alternative video editing apps

If you're cancelling because Alight Motion isn't meeting your needs, these alternatives may be worth exploring.

Before switching, download a free trial of your top choice and test it with one of your existing Alight Motion projects.

How stopee can help you stay in control of your subscriptions

Cancelling Alight Motion is just the start. Most Australians have three or four subscription services running at once-streaming, fitness, productivity, design tools. They add up quickly. Stopee has helped thousands of consumers cancel and manage recurring charges across all their services, saving hundreds of dollars per year.

Visit Stopee to explore guides for cancelling other apps and services, understand your consumer rights, and get step-by-step help with refund disputes. Whether you're cancelling Alight Motion, tracking renewal dates or challenging an unfair charge, Stopee gives you the knowledge and confidence to take control.

Your money is yours to keep. Cancel what you don't use and redirect those funds to services you actually value.

Contact and escalation details

Alight motion support contact

Alight Motion's official website does not publish a postal address. For subscription cancellations and refund requests, your best options are:

• Cancellation method: Use your app store (Apple App Store or Google Play Store) subscription settings. This is the fastest and most reliable route.
• Support inquiry: Check the app's help section or visit Alight Motion's official website for a support contact form or email.
• Company headquarters: Alight Motion's parent company is based in Paris, Ile-de-France, France, according to public business records. Australian-based support may be limited.

If app store cancellation fails or you need a refund, contact Apple (appleid.apple.com) or Google Play directly. These platforms have Australian support teams and are required by Australian Consumer Law to handle refund disputes fairly.

Pro tip: Always cancel through your payment platform first. Email support as a backup only if the app store option is unavailable.

Cancelling a subscription should never be harder than signing up. If you face obstacles with Alight Motion, remember that consumer law is on your side, and Stopee's guides are here to back you up. Take control of your subscriptions today.