Manage Free Vpn

How to cancel free VPN and stop recurring charges in australia

What free VPN is and why you might want to cancel

Free VPN is a subscription-based virtual private network service operated by Free VPN Pte. Ltd that offers both a free ad-supported tier and paid plans with premium features like faster servers and ad removal. You download the app from major app stores or sign up via the company website, where automatic renewal can kick in if you start a paid trial or upgrade to a premium plan.

Many Australians activate Free VPN's paid plans during a promotional trial period, only to find recurring charges hitting their account weeks later. If you no longer use the service or want to stop those charges, Stopee is here to guide you through the exact cancellation process, your refund rights under Australian Consumer Law, and how to avoid common traps that keep people trapped in unwanted subscriptions.

When cancellation makes sense

You should cancel Free VPN if you have switched to a different VPN provider, no longer use the service, want to avoid monthly or yearly renewal charges, or realise you were charged during a trial you didn't intend to upgrade. Even if you use the free tier, cancelling any linked paid subscription or payment method prevents surprise billing down the line.

Why stopee recommends acting quickly

Subscription services like Free VPN process renewal charges within 24 hours of your renewal date. If you delay cancellation past that window, you will be charged for the next full billing cycle and locked in until that period expires. The sooner you cancel, the more likely you are to avoid an unwanted charge or qualify for a refund under the company's Money Back Guarantee.

Free VPN pricing and billing plans in australia

Free VPN advertises several tiers ranging from free ad-supported access to yearly premium plans at various price points. The table below reflects Australian app store pricing at the time of research and shows you what each plan costs and how often you are billed.

The exact charge on your credit card or billing method depends on which app store you used, your region setting, and any active promotional codes. Keep your receipt or app store purchase history handy when you cancel because it will verify which plan you purchased and when your next renewal is due.

Your consumer rights under australian law

Stopee encourages you to understand your legal protection before you cancel, because Australian Consumer Law gives you real leverage if Free VPN refuses to refund or process your cancellation.

The australian consumer law and automatic renewal

Under the Australian Consumer Law and the Competition and Consumer Act 2010, you have the right to cancel an ongoing subscription with notice before your next renewal date. Free VPN must cancel your auto-renewal when you request it in writing, even if their terms say otherwise. The law also requires the company to give you a clear cancellation process that is as easy to use as the sign-up process, and to confirm your cancellation in writing.

If you were charged without clear consent during a trial period, or if the company did not provide transparent terms about auto-renewal before billing you, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) and request a refund. The ACCC has enforcement power and can pursue the company on your behalf if it breaches these rules.

The money back guarantee and refund window

Free VPN publicly states a 30-day Money Back Guarantee on direct website purchases. If you bought your subscription directly from Free VPN's website (not through an app store), you can request a full refund within 30 days of purchase if you are unsatisfied. This guarantee does not cover renewed subscriptions unless Australian Consumer Law applies, so act fast if you want a refund on your first charge.

Subscriptions purchased through an app store (Apple App Store or Google Play Store) fall under that app store's refund policy, which is different. Apple gives you up to 14 days to request a refund for an app purchase or subscription, while Google Play allows 48 hours. Always check your purchase history in your app store account first.

When the ACCC becomes your ally

If Free VPN ignores your cancellation request, delays processing it, or refuses to honour the Money Back Guarantee without good reason, you have the right to escalate to the ACCC. You can lodge a complaint at accc.gov.au and describe what happened. The ACCC investigates breaches of the Australian Consumer Law and can force the company to issue refunds or take legal action. Stopee recommends keeping every email, cancellation request, and proof of payment, as these documents are your evidence if you need to escalate.

How to cancel free VPN step by step

Free VPN does not offer an automated online cancellation option, so you must cancel by writing a cancellation letter and posting it to the company's address. Below is the exact process, followed by tips to avoid delays.

The written cancellation method

1. Gather your account details
   • Log into your Free VPN account or app and note your email address, subscription plan name, and the date your subscription began
   • If you do not have the exact date, note the month and year your first charge appeared on your bank or card statement
   • Find your current renewal date by checking your app store account (Apple Settings > [Your Name] > Subscriptions > Free VPN, or Google Play Store > Account > Payments and subscriptions > Subscriptions)
2. Write your cancellation letter in plain English
   • Address it to "Free VPN Pte. Ltd" or the contact address listed on the company website
   • Include your full name, the email address linked to your account, your subscription plan (Monthly, Yearly, or Promotional), and the account start date
   • State clearly: "I request immediate cancellation of my subscription effective today" or "Please cancel my auto-renewal effective [date 7 days from now]"
   • Do not explain why you are cancelling; keep it brief and formal
   • Request written confirmation of cancellation in the letter
   • Sign and date the letter
3. Post the letter with proof of postage
   • Use Australia Post's Standard Letter service or Registered Mail (Registered Mail is recommended because it generates a receipt and tracking number)
   • Keep your postage receipt and any tracking number for at least 30 days
   • Do not rely on email alone; the company's published procedure requires a letter sent by post
4. Allow 7 to 14 days for processing
   • Free VPN states it will process your cancellation within this timeframe
   • Your subscription will remain active and you may be charged at your next renewal date unless cancellation is confirmed before that date
   • Watch your bank statement and app store account for the next 14 days
5. Follow up if you do not hear back
   • After 14 days, if you have not received written confirmation, send an email to the company's support address (check their website for the correct email) stating that you posted a cancellation letter on [date] and request confirmation of cancellation
   • Include your postage receipt number in the email
   • Keep a copy of this email for your records
6. Verify cancellation in your app store account
   • After 14 days, log into Apple ID Settings or Google Play Store account and check that Free VPN no longer appears under your active subscriptions
   • If it still shows as active, you have not been successfully cancelled and must escalate (see "What to do if cancellation fails" below)

Pro tip: Do not wait for a reply before your renewal date. If your renewal is fewer than 14 days away, email the company immediately after posting your letter and ask them to process it urgently, quoting your postage receipt number.

Warning: Some users have reported that Free VPN takes the full 14 days to process even urgent cancellations. If your renewal date is in the next 7 days, also contact your app store (Apple or Google) to request an immediate refund for the upcoming charge, citing your cancellation request. This gives you a second-layer protection.

Cancelling through the app store instead

If you purchased through Apple App Store or Google Play Store, you can also cancel directly via those platforms. This method is faster (usually instant) and may give you access to app store refund policies.

For Apple App Store: Open Settings > [Your Name] > Subscriptions > Free VPN > Cancel Subscription. Apple will ask if you want to cancel, then confirm immediately. You can then request a refund for your most recent charge if you purchased within the past 14 days.

For Google Play Store: Open the Google Play Store app > Tap your Profile icon > Payments and subscriptions > Subscriptions > Free VPN > Cancel subscription. Confirm the cancellation. Google Play allows refunds within 48 hours of purchase for first-time charges, so act quickly if you want a refund.

Even if you cancel via the app store, Stopee recommends also sending a written cancellation letter to the company's address. This protects you if the app store cancellation fails or if the company continues to charge you directly.

What happens after you cancel

Cancelling your subscription does not mean you lose access immediately. Understanding what happens next helps you avoid confusion and surprise charges.

Access and service during the paid period

Once your cancellation is processed, your subscription remains active until the end of the billing period you have already paid for. If you are on a monthly plan that renews on the 15th and you cancel on the 5th, you keep access to Free VPN until the end of that month. Your next renewal charge will not process.

If you are on a yearly plan, the same rule applies: you retain access until the annual renewal date, after which your subscription ends and the free tier remains available (if you wish to use it).

Your account after expiry

Once your paid subscription ends, your account reverts to the free tier if Free VPN offers one. You lose access to premium features (faster servers, ad removal, etc.) but can still use the app as a free user. If you do not wish to use Free VPN at all, you can uninstall the app from your device at any time.

Refund timeline and confirmation

If you are eligible for a refund (within the 30-day Money Back Guarantee window or under app store policy), refunds process within 5 to 10 business days after the company or app store approves your request. The funds will return to your original payment method (credit card, debit card, or app store credit). Check your bank or payment provider if the refund does not appear within 10 days; sometimes banks take an extra 1 to 2 days to process incoming transfers.

Refund eligibility and how to claim

Your refund rights depend on where and when you purchased, and whether you are within the eligible window. Stopee has laid out the exact criteria below so you know whether you qualify.

Direct website purchases

If you bought your subscription directly from Free VPN's website (not via an app store), you are covered by the company's 30-day Money Back Guarantee. You have 30 days from the purchase date to request a full refund if you are unsatisfied with the service. To claim, send your cancellation letter to the address provided in the next section and include the phrase "I am requesting a refund under your Money Back Guarantee" along with your receipt or order number. The company will review your request and process the refund within 5 to 10 business days if approved.

Renewals are generally excluded from this guarantee, so only your first charge is eligible. If you want a refund on a renewed payment, you will need to appeal to the company or escalate to the ACCC citing the Australian Consumer Law.

App store purchases

If you purchased through Apple App Store, you can request a refund within 14 days of the charge date. Open your Apple ID Settings > Subscriptions > Free VPN > edit subscription and look for a "Report a problem" link. Select the charge you want refunded and explain why. Apple will review and notify you within 48 hours. If approved, the refund processes immediately to your Apple ID or payment method.

For Google Play Store, the refund window is just 48 hours from the charge date. Open Google Play Store > Account > Payments and subscriptions > Subscriptions > Free VPN > select the charge > Request refund. Provide a reason and confirm. Google will process approved refunds within a few hours.

When the company or app store denies a refund

If your refund request is denied, you have one more step: escalate to the ACCC. Write to the ACCC (details in the next section) and explain that you requested a refund on [date] and were denied, even though you believe you are entitled under Australian Consumer Law. Provide copies of your purchase receipt, cancellation request, and the refusal email. The ACCC can investigate and compel the company to refund you if it finds a breach.

Common mistakes that delay or block cancellation

Cancelling a subscription can feel frustrating when the process is deliberately unclear, but many people make simple errors that extend the cancellation by weeks. Here are the traps Stopee sees most often.

Assuming cancellation via email is enough

Free VPN's published terms state that you must send a written letter by post. Many users email the company requesting cancellation, receive no reply, and assume they are cancelled. Weeks later, they are charged again. Email is only a backup if you do not hear back after sending the postal letter. Always post the letter first.

Cancelling too close to the renewal date

If your renewal is in the next 24 hours, posting a cancellation letter now will not stop the charge. Free VPN processes renewals automatically, often before receiving mail. If your renewal is imminent, cancel via the app store first (instant) and then post the letter as backup. Contact your app store to request a refund for the charge that processes before your postal cancellation is received.

Forgetting to retain proof of postage

Without a postage receipt or tracking number, you cannot prove you sent the cancellation letter if the company claims they never received it. Use Registered Mail and keep the receipt for 30 days. This single step saves you from disputes later.

Not checking the app store after cancelling

Even if you send a postal letter, always verify cancellation in your app store account (Apple or Google) after 14 days. If Free VPN still appears under active subscriptions, you have not been successfully cancelled and must escalate. Do not assume silence means success.

Ignoring renewal charges after sending a letter

If you are charged after sending a cancellation letter but before the 14-day processing window closes, do not panic. You can still request a refund and file a complaint with the app store or ACCC. Keep the charge on your statement as evidence and escalate immediately.

What to do if free VPN ignores your cancellation

Some users find that Free VPN does not respond to cancellation requests or continues charging after they cancel. If this happens to you, you have legal remedies.

Step one: document everything and escalate to email

Gather copies of your postal cancellation letter, postage receipt, proof of all charges on your statement, and any emails you have sent. Compile these into one folder. Send a formal email to Free VPN's support address (from their website) stating: "I sent a cancellation request by registered mail on [date, with receipt number]. I have since been charged [amount] on [date]. Please confirm cancellation and provide a refund within 7 days, or I will lodge a complaint with the ACCC."

Step two: lodge a complaint with the ACCC

If the company does not respond within 7 days or refuses your request, visit accc.gov.au and complete the online complaint form. Provide a clear summary of what happened, attach your evidence (letters, receipts, charge statements), and explain what outcome you want (cancellation and refund, or both). The ACCC will investigate and contact the company on your behalf.

Pro tip: The ACCC takes subscription complaints seriously, especially if the company breached automatic renewal laws. Many companies comply quickly once the ACCC is involved.

Step three: charge back through your bank

As a final resort, contact your bank or credit card provider and dispute the charges with Free VPN. Tell your bank that you requested cancellation but were still charged. Provide your postage receipt and cancellation letter as evidence. Most banks will reverse the charge and freeze the merchant account pending investigation. This is a powerful lever, but use it only after the ACCC step.

Avoiding future subscription traps: what stopee recommends

Once you cancel Free VPN, take steps to prevent this from happening again with other services.

Use a dedicated payment method for trials

Create a separate virtual or prepaid card for free trial subscriptions. Set a reminder on your phone 3 days before the trial ends to cancel. This way, if you forget to cancel, only the trial card is affected and you lose no critical payment method.

Set calendar reminders for renewal dates

When you start any subscription, immediately note the renewal date in your calendar and set an alarm for 7 days before. This gives you time to cancel before the charge processes.

Keep a subscription inventory

Stopee encourages you to maintain a simple spreadsheet of all your active subscriptions, listing the service name, plan, renewal date, and cost. Review it monthly. Many Australians discover forgotten subscriptions only when they review their bank statement after receiving a bill shock. An inventory takes 5 minutes and saves you hundreds of dollars per year.

Monitor your app store account regularly

Log into your Apple ID Settings or Google Play Store account every 3 months and review your active subscriptions. Delete any you no longer recognise or use. This catch-all step catches services that slip through the cracks.

Checklist for cancelling free VPN

Use this checklist to ensure you complete every step correctly.

Contact address for free VPN cancellations in australia

Send your written cancellation letter to the official address listed on Free VPN's website. As of this guide, the company lists its contact information on its company page. Before posting, confirm the current mailing address by visiting the Free VPN website directly, as addresses can change. Use this format for your letter:

Free VPN Pte. Ltd
[Insert current mailing address from company website]

Date: [Today's date]

Dear Free VPN,

I request immediate cancellation of my subscription effective today. My account details are:

Account email: [Your email]
Subscription plan: [Monthly / Yearly / Promotional trial]
Account start date: [Month/Year]

Please confirm this cancellation in writing within 14 days.

Yours faithfully,
[Your full name]
[Your phone number]

Post this letter using Australia Post Registered Mail. The registration fee is approximately A$15.95 but generates a tracking receipt that is your proof of posting. Keep this receipt for at least 30 days.

Get help cancelling your subscription today

Cancelling Free VPN should be simple, but the company's postal-only process makes it deliberately opaque. You now understand your legal rights under the Australian Consumer Law, the exact steps to cancel, what to do if the company ignores you, and how to claim a refund if you qualify. The process takes 10 to 15 minutes to initiate and 7 to 14 days to complete, but your action ends unwanted charges immediately.

Stopee has helped thousands of Australian consumers cancel subscriptions like Free VPN, recover refunds, and avoid future billing traps. If you have questions about any step in the process or need help escalating to the ACCC, visit Stopee at stopee.com for additional guidance and templates you can use. Your time and money matter. Take control of your subscriptions today.