Manage Keeper Security

How to cancel keeper security and reclaim your password manager investment

What keeper security is and why you might want to leave

Keeper Security is a password manager and digital vault that encrypts your credentials, secure notes and files behind zero-knowledge encryption technology. It offers individual plans, family bundles for up to five users, and business tiers with optional add-ons like breach monitoring and advanced file storage. Keeper encrypts your data on your device first, then synchronises the encrypted vault to cloud storage, which means even Keeper staff cannot access your passwords. For many Australians, this privacy-first approach is the main appeal. However, if you've decided Keeper isn't the right fit, Stopee is here to guide you through cancellation without financial surprises.

You might cancel Keeper Security for several reasons: you've switched to a competitor like 1Password or Bitwarden, you're consolidating subscriptions to save money, or you're simply not using the service enough to justify the annual cost. Whatever your reason, Stopee helps you understand your rights and execute a clean cancellation so you're not charged again.

Key facts about keeper security billing in australia

Keeper bills most consumer accounts annually, though pricing is published in USD and converted to Australian dollars at the time of purchase. Your actual AUD amount depends on the exchange rate and your payment method. The distinction between direct purchases from Keeper and purchases through third-party marketplaces (like app stores) is critical because each has different cancellation pathways and refund windows. Stopee recommends you locate your original receipt or confirmation email now, before you begin cancellation, because it will show you exactly where and how you bought Keeper.

Why timing matters for your cancellation

Annual subscriptions renew automatically on the same date each year. If your renewal date is approaching, you have a limited window to cancel before you're charged again. In Australia, the Australian Consumer Law (ACL) gives you rights around unsolicited billing and misleading renewal practices, but the burden is on you to act before the renewal date passes. Stopee emphasises this point because many users discover too late that they've been charged for a second year they didn't want.

Your rights as an australian consumer cancelling keeper security

Australian Consumer Law protects you when you cancel digital subscriptions, especially if Keeper failed to make the terms of renewal clear or if the company used aggressive auto-renewal tactics.

Consumer protection under australian consumer law

The Australian Consumer Law (part of the Competition and Consumer Act 2010) requires that businesses provide clear, upfront information about subscription terms, renewal dates and cancellation mechanisms. If Keeper did not make it obvious how to cancel or when your renewal date was, the company may be in breach. Additionally, if you were charged without your express consent, or if Keeper made cancellation deliberately difficult, you have grounds to dispute the charge through your bank or the Australian Communications and Media Authority (ACMA).

If Keeper refuses a refund or denies your cancellation request, you can escalate to the ACMA or your state's consumer protection regulator. In New South Wales, that's Fair Work Ombudsman; in Victoria, Consumer Affairs Victoria; in Queensland, the Office of Fair Trading. Stopee recommends documenting every cancellation attempt and response so you have evidence if you need to lodge a formal complaint.

Your right to a refund under australian law

You are entitled to a refund if you cancel Keeper before your renewal date and you have unused service time remaining. Australian Consumer Law does not give Keeper the right to keep your money for service you did not use. If you paid for a full year and cancelled three months in, you should receive a pro-rata refund for the nine unused months. Stopee has seen consumers leave money on the table by not asking for this refund explicitly. Do not assume silence means "no refund available" - always ask.

How to cancel keeper security: step-by-step by platform

Your cancellation method depends on whether you purchased Keeper directly from the company or through a third-party app store. First, locate your original purchase confirmation to determine your purchase route, then follow the appropriate steps below.

Cancellation via the keeper mobile app (iOS and android)

This is the fastest route for individual account users. Stopee recommends doing this first because you control the deletion directly.

1. Open the Keeper app on your iOS or Android device.
   • Ensure you are logged into your account.
2. Tap the menu icon (three horizontal lines or your profile icon, depending on your device).
   • Navigate to Account or Settings.
3. Select Help or Account settings.
   • Look for Delete Keeper Account or similar wording.
4. Tap the delete option and confirm your choice.
   • Keeper will ask you to re-enter your master password to confirm.
   • This prevents accidental deletion.
5. Review the final confirmation message.
   • Keeper will warn you that deletion is permanent and all data will be erased.
   • If you have exported your vault to a backup file first, you can safely proceed.
6. Confirm deletion.
   • Your account is now deleted and you will not be charged on the next renewal date.

Pro tip: Before deleting your account, export your passwords to a file you can open in another password manager or spreadsheet. Keeper allows you to export your vault in CSV format from the desktop app (Settings > Export > CSV Export). Do this before you delete, because deletion removes all access to your vault.

Cancellation via email to keeper support

If you prefer written confirmation of your cancellation request, email Keeper directly. This method also works if you purchased through a third-party marketplace and the app-based deletion option is not available to you.

1. Compose a new email to deleteme@keepersecurity.com.
   • Use the subject line: "Request to delete my Keeper account and cancel subscription".
2. In the email body, include:
   • Your full name.
   • The email address associated with your Keeper account.
   • Your Keeper account username (if different from your email).
   • A clear statement: "I request permanent deletion of my Keeper account and cancellation of my subscription effective immediately."
   • Your approximate renewal date or current billing cycle end date, if you know it.
3. Send the email from the address linked to your Keeper account.
   • Keeper support will use this to verify your identity.
4. Monitor your email for a response within 5 to 7 business days.
   • Keeper will send a confirmation email once deletion is processed.
   • Save this confirmation email in a dedicated folder for your records.
5. If you do not receive a response after 7 days, follow up with a second email or escalate to Keeper's support portal (see below).
   • Reference your original email date in the follow-up.

Warning: Do not assume silence means your account is deleted. Keeper may take up to 10 business days to fully process deletion, so follow up if you do not receive confirmation.

Cancellation via keeper's web support portal

Keeper's help centre at help.keeper.io allows you to submit a cancellation request through their ticketing system. This method provides a documented trail and is often faster than email.

1. Navigate to help.keeper.io in your web browser.
2. Log in with your Keeper account credentials.
   • If you cannot log in, use the "Forgot Password" option to reset your password first.
3. Search for "delete account" or "cancel subscription".
   • Keeper's help centre will show you articles and support options related to account deletion.
4. Look for a "Submit a Ticket" or "Contact Support" button.
   • Click it and fill out the support form.
5. In the support form, select "Account & Billing" as the category and "Account Deletion" as the subcategory.
   • Provide as much detail as possible about your request.
6. Include your account email, full name and a clear statement of your cancellation request.
   • Example: "I want to delete my Keeper account and cancel my subscription effective immediately. Please confirm deletion and refund any unused subscription balance."
7. Submit the form.
   • You will receive a ticket number via email.
   • Use this number to follow up if you do not hear back within 5 business days.

Stopee recommends using this portal method if you need a refund, because the ticketing system creates an audit trail that supports your claim if you later dispute the charge with your bank.

Keeper security pricing and what you might be owed

Understanding what you paid helps you calculate the refund you should receive.

Current keeper plans and approximate australian pricing

Important: These are approximate conversions based on mid-market USD to AUD rates. Your actual charged amount may differ because Keeper uses the exchange rate on your specific billing date. Check your invoice or credit card statement for the exact AUD amount you paid. If you purchased through an app store (Apple App Store or Google Play), your price may be different because the app store applies its own markup and currency conversion.

Calculating your refund entitlement

If you cancel before your renewal date, you are entitled to a pro-rata refund for unused time. For example, if you paid A$60 for an annual plan and you cancel after four months, you have used four-twelfths of your year (one-third) and should receive a refund for eight-twelfths (two-thirds), which is A$40. Stopee strongly recommends working this out before you contact Keeper so you can state your refund expectation in writing.

Formula: (Days remaining in your billing cycle / 365) × Amount paid = Refund owed to you.

What happens after you cancel your keeper account

Cancellation and account deletion are not always the same thing, so understand what to expect in the days and weeks after you submit your request.

Immediate effects of cancellation

Once Keeper processes your cancellation request, your subscription will no longer renew and you will not be charged again. However, you may retain access to your vault for a short grace period (typically 30 days) while Keeper completes the deletion process. During this time, you can still export any remaining data or confirm your passwords have been transferred to a new password manager.

Your account will also stop receiving any service updates or feature releases. If you decide to reactivate Keeper later, you would need to set up a new account and pay again from scratch; Keeper does not offer reactivation of deleted accounts.

Monitoring your bank account after cancellation

Mark your calendar for your renewal date (usually 30 days after you submit your cancellation request). Check your bank statement or credit card on that date to confirm you were not charged. If a charge appears, contact Keeper immediately with your cancellation confirmation email or ticket number and demand a refund. If Keeper refuses, dispute the charge with your bank using the chargeback process. Stopee has seen banks reverse unwanted Keeper charges within 10 business days when customers provide evidence of their cancellation request.

Preserving your data before deletion

Once your account is deleted, you cannot recover your password vault, secure notes or files. Export everything you need before you finalize cancellation. On the Keeper desktop app, go to Settings > Export and choose CSV Export to save your passwords as a spreadsheet. You can then import this file into another password manager like Bitwarden, 1Password or LastPass.

Common mistakes when cancelling keeper security

Cancelling a password manager is stressful because you rely on it every day, so it's easy to make a slip-up that delays your cancellation or costs you money.

Mistake one: assuming you can cancel in your browser without deleting the app

Many users try to cancel through the Keeper website or dashboard but leave the mobile app installed and logged in. Keeper will still send renewal reminders through the app and the app may attempt to auto-renew even if your web account appears cancelled. Always delete the app after you have cancelled your account. This removes all local links between your device and Keeper's servers and prevents accidental re-subscription.

Mistake two: not distinguishing between app store purchases and direct purchases

If you bought Keeper through the Apple App Store or Google Play Store, your subscription is managed by the app store, not by Keeper directly. To cancel an app store purchase, you must go to your app store account settings (Apple ID Settings > Subscriptions for iOS, or Google Play > Manage subscriptions for Android), find Keeper and cancel the subscription there. Deleting the app or emailing Keeper will not stop the app store from charging you. Stopee recommends checking both your app store account and Keeper's system to be certain you have cancelled everywhere.

Mistake three: cancelling but forgetting to request a refund

Cancellation stops future charges, but it does not automatically trigger a refund for unused time. You must explicitly request a refund by mentioning it in your email or support ticket. Use the phrase: "I am requesting a pro-rata refund for the unused portion of my subscription." Without this explicit request, Keeper may process your cancellation but keep the full year's payment.

Mistake four: not saving your cancellation confirmation

If Keeper fails to process your cancellation and charges you again, you will need proof that you requested deletion. Save every cancellation email, ticket number and confirmation message in a dedicated folder or document. Forward confirmation emails to a backup email account or print them as PDFs. Stopee has helped thousands of consumers reverse duplicate charges by presenting this documentation to their bank.

How stopee helps you avoid refund traps and take action

Cancelling Keeper Security involves more than just deleting an app. You need to understand your billing cycle, know your refund entitlements under Australian Consumer Law, and ensure Keeper actually processes your request. Stopee provides step-by-step guidance and tracks your cancellation timeline so you do not miss your renewal date or forget to follow up.

If Keeper denies your refund or fails to confirm your cancellation, Stopee can help you prepare a formal complaint to the Australian Communications and Media Authority (ACMA) or your state regulator. We have helped thousands of consumers cancel subscriptions like Keeper and recover refunds they thought were lost. Visit Stopee today to start your cancellation journey with confidence and protect your wallet from unwanted future charges.