Manage Kounta
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Kounta: The Right Way
How to cancel kounta (Lightspeed POS) in australia and claim your consumer rights
What kounta is and why you might want to cancel
Kounta is a cloud-based point-of-sale (POS) and hospitality management platform now owned by Lightspeed, a Canadian software company. It serves cafes, restaurants and retail operations across Australia with features like inventory management, multi-site control and integrated payment processing. You sign up for Kounta expecting streamlined operations, but if the software no longer fits your business, costs too much, or you've found a better alternative, cancelling becomes necessary.
The challenge is that Kounta operates under Lightspeed's service agreement, which includes clauses designed to lock you in. Before you cancel, you need to understand your billing cycle, notice periods, refund eligibility and your consumer rights under Australian Consumer Law. That's where Stopee comes in: we help you navigate the cancellation process with confidence and recover money you're entitled to.
How kounta subscriptions work
Kounta charges you on a recurring subscription model, typically billed monthly or annually. You pay for a base plan (which includes one register licence) plus additional fees for extra registers, add-on modules like inventory or online ordering, and transaction fees if you use their payment processing. Pricing varies depending on your reseller and plan tier, but you can expect to pay anywhere from A$40 per month for basic service to A$359 or more for premium multi-site plans.
The key point: you're locked into a contract with automatic renewal. Unless you actively cancel before your next billing date, Lightspeed will charge you again. Many hospitality owners discover this the hard way when a month goes by without checking their bank statement.
Why stopee recommends cancelling early if you've decided to leave
If you're certain you want to cancel, don't wait. Each day you delay costs you money. Lightspeed's billing system renews your subscription automatically, and while you may be entitled to a refund under Australian Consumer Law in certain circumstances, the company will argue that fees are non-refundable unless you cancel before the next charge date. Stopee's advice: act now, document everything, and follow the steps below.