Manage My Hint

How to cancel my hint and stop unwanted charges

What is my hint and why people cancel

My Hint is a digital astrology and palmistry service that delivers personalised readings, daily horoscopes and compatibility reports through a subscription model. The service attracts users with a low-cost trial period, typically $1.50 AUD for 7 days, before rolling into a paid weekly or monthly subscription unless you cancel before the trial ends.

The platform offers multiple tiers: daily horoscopes, birth chart analysis, and 1:1 expert chat sessions available as add-ons. Pricing varies by region and billing cycle, with weekly plans ranging from approximately $14.90 to $28.30 AUD and monthly plans around $44.70 AUD per month.

People cancel My Hint for several reasons: unexpected charges after trial periods, difficulty tracking renewal dates, charges continuing after attempted cancellation, or simply finding the service no longer meets their needs. The good news is that cancelling is straightforward once you know the process, and you have legal protections under Australian Consumer Law.

Understanding my hint's trial-to-paid transition

My Hint's trial automatically converts to a paid subscription when the trial period expires. If you sign up for the $1.50 seven-day trial and do not cancel before day 7, the vendor will charge your payment method the full subscription rate on day 8.

This automatic transition is clearly stated in My Hint's terms, but many users overlook the trial expiry date during signup. The critical moment to cancel is before your trial ends, not after the first paid charge appears.

Why cancellation delays lead to extra charges

Each week or month you delay cancellation, another charge will appear on your statement. Weekly plans bill every 7 days automatically; monthly plans bill on the same date each month. If you discover a charge you did not authorise and delay contacting the vendor, additional charges will continue until the subscription status is actively ended.

This is why acting quickly matters. The sooner you submit your cancellation request, the sooner the charges stop.

Your rights under australian consumer law

What the australian consumer law says about digital subscriptions

The Australian Consumer Law protects your right to cancel digital services, though the rules differ slightly from tangible goods. Once you have accessed digital content or services, you generally cannot claim a change-of-mind refund unless the vendor has breached their obligations or you cancel within a specific cooling-off period.

However, you do have the right to demand that charges stop immediately once you have submitted a valid cancellation request. If My Hint continues to charge your account after you have formally cancelled, or if charges were made without your informed consent, you can escalate the complaint to the Australian Competition and Consumer Commission (ACCC).

When you can claim a refund under australian law

You have a strong claim for a refund if any of the following apply:

• You were charged without explicit consent (for example, if the billing terms were hidden or unclear at signup)
• You cancelled within the trial period and were still charged the full subscription rate
• Charges continued after you submitted a cancellation request
• The service did not match the vendor's description or marketing (for example, if promised features were unavailable or the service was not delivered as advertised)

In each case, the burden falls on My Hint to prove you consented to the charges. If you can show you attempted to cancel or that your consent was unclear, the ACCC will typically side with you.

How to cancel your my hint subscription

The cancellation method: written request by post

My Hint requires you to submit a written cancellation request by post to their registered address. This is the primary and most reliable method to ensure your request is recorded and dated.

Pro tip: My Hint may also have a support email or online contact form on their website. Before posting, try contacting their support team via email to ask if they accept email cancellation requests. Many vendors accept both methods, and email is faster and provides instant proof of delivery.

Step-by-step cancellation process

1. Gather your account information
   • Log into your My Hint account and record your full name as it appears on your account
   • Write down your account email address and any account ID or subscription number shown in your account settings
   • Note the date you signed up and the current billing date
   • Screenshot your account screen and any billing statements that show the charges
2. Draft your cancellation letter
   • Write a clear, short letter stating your full name, email address and account details
   • Include a single sentence: "I request immediate cancellation of my My Hint subscription effective today"
   • Do not over-explain or apologise; vendors sometimes use lengthy explanations as reasons to delay
   • Include today's date at the top of the letter
3. Send your request by trackable post
   • Print your letter and sign it
   • Use Australia Post's "Registered Mail" or "Express Post" service to send the letter to My Hint's registered address (see the address section at the end of this guide)
   • Registered Mail costs approximately $12 and includes tracking and a delivery signature, which proves the vendor received your letter
   • Keep your receipt and tracking number for your records
4. Follow up via email
   • On the same day you post your letter, send an identical cancellation request via email to their support address
   • Reference the date and tracking number of your posted letter in the email subject line
   • Email provides a faster response and creates a second proof of your cancellation attempt
5. Monitor your account and statements
   • Log into your My Hint account daily for the next 3 days and check if your subscription status has changed to "cancelled"
   • Check your bank or credit card statement for any charges that appear after you sent your cancellation request
   • If you see a charge dated after your cancellation request, take a screenshot and note the exact date and amount
6. Escalate if the subscription remains active
   • If your account still shows an active subscription after 5 business days, reply to your email to their support team with a second, firmer message: "I submitted a cancellation request on [date]. My account still shows active billing. I require confirmation of cancellation within 2 business days"
   • Keep all email chains and your Registered Mail receipt for evidence

Warning: Do not assume the subscription has been cancelled just because you submitted a request. My Hint may process cancellations slowly, and charges can continue during this period. Only when your account status changes to "cancelled" or when no new charge appears on your next billing date can you be confident the subscription has ended.

What happens after you cancel

Timeline and when charges should stop

Once My Hint receives and processes your cancellation request, charges should stop on your next billing date. If you cancelled mid-cycle (for example, on day 15 of a 30-day monthly cycle), My Hint's terms do not guarantee a pro-rata refund for the remaining unused days.

However, under Australian Consumer Law, if you believe the refund is fair (for example, you cancelled on day 1 of a monthly cycle), you can request a refund of the unused portion. Some vendors grant these as a gesture of goodwill; others refuse. Do not assume you will receive one, but do not hesitate to ask if the cancellation occurs early in your cycle.

Regaining access after cancellation

Once cancelled, you will lose access to all premium features immediately or at the end of your paid cycle, depending on the vendor's policy. You will not be able to log in to view your birth chart, historical readings or expert chat records unless you resubscribe.

Pro tip: Before cancelling, screenshot or download any readings or information you want to keep. My Hint does not guarantee you can retrieve this information after cancellation, and some vendors delete user data within 30 days of account closure.

Handling continued charges after cancellation

If you see a charge on your statement dated after you submitted your cancellation request, contact My Hint immediately by email with the subject line: "Unauthorised charge after cancellation request".

Include the following in your email:

• The exact date you submitted your cancellation request
• The date of the unauthorised charge
• The amount and your bank statement showing this charge
• A screenshot of your My Hint account showing the subscription status when you cancelled
• Your Registered Mail tracking number (if applicable)

If My Hint does not respond within 5 business days or refuses to refund the unauthorised charge, escalate to the ACCC. You can lodge a complaint at accc.gov.au, and the ACCC will investigate on your behalf at no cost to you.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when unexpected charges appear. Many people make avoidable errors that delay the cancellation or leave them without proof of their request.

Mistake 1: assuming your cancellation is complete

The single biggest error is believing the subscription has ended without verifying it. Many people submit a cancellation request and assume the matter is resolved, only to discover a charge on their next billing date.

Always verify cancellation by checking your account status 3-5 days after your request and confirming no charge appears on your next scheduled billing date. Do not rely on assumptions.

Mistake 2: changing your payment method instead of cancelling

Some users think they can stop charges by deleting their credit card from the account. This rarely works. My Hint will attempt to charge your old card, and if it fails, the company may suspend your account or send it to a debt collector instead of honouring the implied cancellation.

Always submit an explicit cancellation request. Changing your payment method is not a substitute.

Mistake 3: posting without email backup

Postal delivery can be slow and occasionally lost. If you only post a letter and My Hint claims they never received it, you have limited recourse unless you paid for Registered Mail.

Always send both a registered letter and an email. The email arrives within hours and provides a faster backup proof of your request.

Mistake 4: deleting emails from the vendor

Keep every email from My Hint, including order confirmations, receipts and support replies. If you later need to dispute a charge or prove you cancelled, these emails are your evidence.

Create a folder in your email account called "My Hint - Cancellation" and save all relevant messages there.

Mistake 5: missing the trial expiry date

The easiest way to avoid unwanted charges is to cancel during the trial period, before the first paid charge occurs. Add a calendar reminder for 1 day before your trial ends. This gives you 24 hours to decide whether to keep the subscription or cancel.

Pricing breakdown and subscription costs

Understanding what you are being charged helps you identify unexpected or duplicate charges on your statement. Here is My Hint's current pricing structure in Australian dollars.

When you review your bank statement, look for the vendor name (likely "My Hint" or a payment processor name like "Stripe" or similar) and match the amount to one of these prices. If you see a charge that does not match, contact My Hint immediately.

Your cancellation checklist

Use this checklist to track each step of your cancellation and keep all your evidence in one place.

If your cancellation is disputed or refused

Escalating to the australian competition and consumer commission

If My Hint refuses to cancel your subscription, continues charging after you have cancelled, or declines to issue a refund for unauthorised charges, you can escalate the complaint to the ACCC at no cost.

The ACCC investigates breaches of the Australian Consumer Law and has the power to order refunds and penalties. To lodge a complaint, visit accc.gov.au and complete their online complaint form. You will need to provide:

• Your name and contact details
• My Hint's registered business details
• A clear description of what happened (for example, "I submitted a cancellation request on [date] and was charged [amount] on [date]")
• Copies of all supporting evidence: emails, screenshots, receipts and bank statements
• Details of any communication you had with My Hint support

Pro tip: Stopee has helped thousands of Australian consumers navigate disputes with subscription services. If you need guidance on filing an ACCC complaint or understanding your rights, Stopee can provide step-by-step support and templates to strengthen your case.

Chargeback claims through your bank

If My Hint refuses to acknowledge your cancellation and continues to charge your account, you can also file a chargeback claim with your bank or credit card issuer.

A chargeback is a dispute process where your financial institution investigates the charge and, if they agree the charge was unauthorised, reverses it and refunds your money. To initiate a chargeback, contact your bank directly and explain that you cancelled the subscription but were charged anyway.

Be prepared to provide your bank with the same evidence: copies of your cancellation request, your Registered Mail receipt, screenshots of your account and bank statements showing the disputed charges.

Why stopee exists and how we help

Consumer advocacy and subscription clarity

Stopee is a consumer advocacy platform dedicated to helping Australians cancel unwanted subscriptions and recover unauthorised charges. We understand that many subscription services deliberately make cancellation difficult, hoping you will forget or give up.

That is why Stopee provides clear, step-by-step guides like this one for every major subscription service. Stopee also tracks customer reviews and complaints to identify services with systemic cancellation problems, so other consumers can make informed choices.

When to seek help from stopee

If you attempt to cancel My Hint and encounter delays, refusals or continued charges, Stopee can assist you by:

• Providing templates for escalation letters and ACCC complaints
• Explaining your consumer rights under Australian law
• Advising on chargeback claims and dispute processes
• Helping you gather and organize evidence for regulatory complaints

Stopee operates independently and is not affiliated with My Hint or any subscription vendor. Our only goal is to empower you with the knowledge and tools to cancel on your terms.

Contacting my hint for cancellation

Official address and contact details

Send your written cancellation request by Registered Mail to the following address. This is the most reliable method to ensure your request is documented and dated.

My Hint Support
[Primary business address - verify current address on My Hint website or contact support for most recent postal address]

Email support: Check the My Hint website for the current support email address. Most vendors display this in their "Contact Us" or "Support" section.

Online contact form: Visit My Hint's website and look for a "Contact Us" page. Many vendors accept cancellation requests via online forms, though you should follow up with email and post for additional proof.

Important: Verify the address on My Hint's official website before posting. Business addresses change, and sending a letter to an old address delays your cancellation.

What to include in your postal request

Your cancellation letter should be brief and include only essential information:

• Your full name (as it appears on your My Hint account)
• Your account email address
• Account ID or subscription reference number (if shown in your account)
• Today's date
• A single, clear sentence: "I request immediate cancellation of my My Hint subscription effective today"
• Your signature

Avoid lengthy explanations, emotional language or requests for refunds in the cancellation letter itself. Keep it professional and straightforward. If My Hint refuses the refund, you can escalate separately to the ACCC.

Summary: taking control of your subscription

Cancelling My Hint is straightforward once you understand the process and your legal rights. The key steps are simple: gather your account details, draft a clear cancellation letter, send it by Registered Mail and email, and verify that charges stop on your next billing date.

Remember that Australian Consumer Law protects you. If My Hint charges you without clear consent, continues charging after cancellation, or refuses a fair refund, you have the right to escalate the complaint to the ACCC at no cost.

Most importantly, act quickly. The sooner you submit your cancellation request, the sooner the charges stop. Do not delay, assume the cancellation is complete without verifying it, or rely solely on changing your payment method.

If you need guidance at any step of this process, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Visit stopee.com to access templates, escalation guides and step-by-step support. Stopee is here to empower you to take control of your subscriptions and your money.