Manage Our Family Wizard

How to cancel our family wizard in australia and reclaim your money

What is our family wizard and why you might want to cancel

Our Family Wizard is a secure co-parenting platform designed to help separated or divorced parents manage shared calendars, message records, expense tracking and family documents in one centralised space. The service appeals to parents who need a documented, tamper-proof record of co-parenting arrangements, especially where courts or family law practitioners recommend it.

You purchase Our Family Wizard through direct subscription at ourfamilywizard.com or via app marketplaces like Apple App Store and Google Play. Subscriptions auto-renew unless you actively cancel them before the renewal date. This means unexpected charges can appear on your credit card or Apple account if you forget to turn off auto-renewal, even if you stopped using the service months ago.

At Stopee, we help thousands of Australians cancel unwanted subscriptions and recover refunds. We know that co-parenting arrangements change, or you might find the service no longer meets your needs. The good news is that cancelling Our Family Wizard is straightforward once you know which platform you purchased it from and what your consumer rights are under Australian law.

Common reasons to cancel our family wizard

You might cancel because your co-parenting arrangement has changed, you have resolved disputes with the other parent, or you prefer a free alternative. Some users cancel because they find the interface difficult to navigate or because customer support has not responded to billing questions quickly enough. Others cancel after realising they were charged for a renewal they did not authorise or want.

Whatever your reason, Stopee recognises that cancelling a subscription should be simple and stress-free. We walk you through each method below so you stay in control of your billing.

Your consumer rights in australia

Under the Australian Consumer Law, you have the right to cancel a subscription within a reasonable time if the service fails to meet your expectations or does not match what was promised. Unsolicited billing (charges that appear without your clear consent) is prohibited. If Our Family Wizard charges you without your authorisation, you can dispute the charge with your bank or payment provider and request a reversal.

The first step is always to cancel or turn off auto-renewal yourself. The second step, if the company refuses a refund or does not respond, is to escalate to the Australian Competition and Consumer Commission (ACCC). Stopee recommends keeping records of all communications, screenshots of your account, and your bank statements as evidence.

How to cancel our family wizard on the website

If you purchased your subscription directly through ourfamilywizard.com, you cancel by logging in to your account and toggling off auto-renewal in your billing settings. This is the fastest and most reliable method because you control it immediately and can confirm the change took effect.

Step-by-step cancellation via the website

1. Visit ourfamilywizard.com and log in with your email address and password.
   • If you have forgotten your password, click 'Forgot Password' and follow the reset link sent to your email.
2. Click on your profile name or avatar in the top right corner.
   • Look for a menu option labelled 'My Account', 'Settings' or 'Account Settings'.
3. Select 'Billing' or 'Subscription' from the left-hand menu.
   • You should see your active subscription plan and the auto-renewal toggle.
4. Locate the toggle or switch next to 'Auto Renew' and click it to turn it off.
   • You should see a confirmation message saying auto-renewal is now disabled.
   • The toggle colour should change (often from green to grey) to show it is now off.
5. Take a screenshot of the confirmation as proof that you have cancelled auto-renewal.
   • This becomes important if you are later charged and need to dispute the transaction.
6. Note your subscription end date, which should appear on the same screen.
   • You will retain access to the account until that date. After that, your access will be suspended.

Pro tip: Set a reminder on your phone for one week before your subscription end date. Log back in and confirm that the cancellation has taken effect and auto-renewal has not been re-enabled. Sometimes system updates or billing cycles can reset your settings accidentally.

Warning: Do not simply delete your app or stop using the service. Without turning off auto-renewal in your billing settings, you will continue to be charged on every renewal date.

What to do if you cannot find the billing settings

If your account does not show a Billing or Subscription section, email the Our Family Wizard support team at the contact address provided at the end of this guide. Include your account email, full name and a screenshot of your account page. Ask them to confirm your current subscription status and turn off auto-renewal on your behalf. Request a written confirmation via email once this is done.

How to cancel our family wizard purchased via apple app store

If you bought your subscription through the Apple App Store (on iPhone, iPad or Mac), you do not cancel directly with Our Family Wizard. Instead, you manage the subscription through Apple's system. This means your refund request also goes to Apple, not to Our Family Wizard.

Step-by-step cancellation via apple

1. On your iPhone, iPad or Mac, open the Settings app.
   • On Mac, click 'System Settings' in the Apple menu.
2. Tap or click your name at the top of Settings.
   • You should see 'Apple ID', 'iCloud' and 'Media & Purchases'.
3. Select 'Subscriptions' (or 'Media & Purchases' then 'Subscriptions').
   • You will see a list of all active and expired subscriptions linked to your Apple ID.
4. Find 'Our Family Wizard' in the list and tap it.
   • You should see the plan name, the renewal date and the price per cycle.
5. Tap 'Cancel Subscription' or 'Turn Off' (the wording varies by iOS version).
   • Apple will ask you to confirm and may show options to pause or downgrade instead.
6. Confirm the cancellation.
   • You will see a message saying the subscription will end on your next renewal date.
   • Your access will continue until that date, then stop automatically.

Pro tip: Apple allows you to cancel a subscription within 14 days of purchase and request a refund for the full amount. If you are within this window, cancel the subscription and contact Apple Support directly via the App Store app to request a refund. Explain briefly why you want to cancel (for example, 'subscription no longer needed') and Apple will often approve a one-time refund courtesy.

Warning: If you delete the Our Family Wizard app from your iPhone, the subscription does not automatically cancel. You must follow the steps above to turn it off in your Apple Subscriptions settings, or you will continue to be charged.

How to cancel our family wizard purchased via google play

If you bought your subscription through Google Play (on Android devices), you manage and cancel it through your Google Play account. Refunds for Google Play subscriptions are processed by Google, not by Our Family Wizard, so you may need to request a refund separately if you qualify.

Step-by-step cancellation via google play

1. On your Android phone or tablet, open the Google Play Store app.
   • Do not use a web browser; you must use the mobile app.
2. Tap your profile icon (usually a small circle in the top right corner).
   • Select 'Payments and subscriptions' or 'Manage subscriptions'.
3. Tap 'Subscriptions'.
   • You will see all active subscriptions linked to your Google account.
4. Find 'Our Family Wizard' and tap it.
   • The subscription details will appear, including the next renewal date and price.
5. Tap 'Cancel subscription' or 'Unsubscribe'.
   • Google may ask you to provide feedback on why you are cancelling.
6. Confirm the cancellation by tapping the final confirmation button.
   • You will receive a confirmation message and an email from Google.
   • Your subscription will remain active until your next billing date, then terminate automatically.

Pro tip: Google Play allows refunds within 48 hours of purchase for most subscriptions. If you are within this window, cancel the subscription and then immediately open Google Play, navigate back to Our Family Wizard, and look for a 'Request Refund' button. If no button appears, contact Google Play Support via the app and request a refund by email, explaining that the service did not meet your needs.

Warning: Uninstalling the Our Family Wizard app from your Android device does not cancel the subscription. Always use the Google Play Store app to cancel the subscription itself, or charges will continue.

How to request a refund from our family wizard

Our Family Wizard offers a 30-day refund window from the date of purchase for new subscriptions bought directly through their website. Once this window closes, refunds are generally not available, even if you have cancelled before your first renewal date.

Refund eligibility and timeline

How to request a refund within the 30-day window

1. Check the date you purchased your subscription.
   • Look at your receipt email or your credit card or bank statement.
   • Count forward 30 days from the purchase date to confirm you are still within the refund window.
2. Gather your evidence:
   • Your receipt or order confirmation email.
   • Your invoice or bank statement showing the transaction.
   • Your Our Family Wizard account email address.
   • A brief explanation of why you want a refund.
3. Check the Our Family Wizard website for a 'Refund Request' form or 'Contact Us' link.
   • If a form is available, fill it out completely and submit it online.
   • If not, send an email to their support address (listed at the end of this guide).
4. In your email, use clear subject line like 'Refund Request - 30 Day Window' and include:
   • Your full name and account email address.
   • The date of purchase and the amount charged.
   • Your order number or transaction ID (from your receipt).
   • A one-sentence explanation (for example, 'Subscription no longer needed' or 'Service did not meet my expectations').
5. Send the email and retain a copy for your records.
   • Take a screenshot of the sent email as proof you submitted the request.
6. Wait for a response from Our Family Wizard support.
   • They should respond within 5 to 7 business days.
   • If approved, the refund will be processed to your original payment method within 7 to 10 business days.

Pro tip: If Our Family Wizard does not respond within 10 business days, or if they refuse your refund despite your request being within the 30-day window, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. You can lodge a complaint about unfair contract terms or unsolicited billing. The ACCC takes subscription refund complaints seriously.

What to do after you cancel our family wizard

Cancelling auto-renewal does not mean you lose access immediately. You retain full access to your account, messages, calendar and documents until your subscription end date arrives. This gives you time to export any important co-parenting records if you need them for legal purposes.

Export your data before access ends

1. Log in to your Our Family Wizard account immediately after cancelling.
   • Do not wait until the last day; technical issues might prevent you from downloading in time.
2. Navigate to your account or settings menu and look for an 'Export', 'Download Data' or 'Archive' option.
   • If no such option is visible, email support and ask how to download your account data.
3. Export or screenshot any critical information:
   • Calendar events and parenting schedules.
   • Message logs between you and the other parent.
   • Expense records and financial summaries.
   • Files and documents you uploaded.
4. Save all downloads to a folder on your computer or cloud storage (Google Drive, OneDrive, Dropbox).
   • Keep these records indefinitely, especially if they are needed for court or family law proceedings.
5. On your subscription end date, log in one final time to confirm your access has ended.
   • You should see a message saying your subscription has expired or is no longer active.

Pro tip: If you may need to use co-parenting records as legal evidence, export everything as PDF files rather than screenshots. PDFs are more difficult to dispute in court or during mediation.

Check your next billing statement

After your subscription end date, log into your bank or credit card provider and check that no further charges appear on your statement. If a charge appears after the cancellation date, this is unauthorised billing and you should dispute it immediately with your bank and contact Our Family Wizard support.

Stopee recommends setting a calendar reminder for one week after your subscription end date to check your statement. This gives you time to lodge a dispute if an unwanted charge appears.

Common mistakes to avoid when cancelling our family wizard

Cancelling a co-parenting app can feel stressful, especially if there are disputes or legal matters involved. We understand that you want to close this chapter without losing important records or being surprised by unexpected charges.

Mistake 1: assuming the app cancels your subscription when you uninstall it

Deleting the Our Family Wizard app from your phone does nothing to cancel your subscription. You must log into your account on the website, or into your Apple or Google settings, and manually turn off auto-renewal. If you do not do this, you will continue to be charged.

Mistake 2: cancelling the subscription before exporting your data

Do not cancel your subscription until you have downloaded or exported all the records you need. After cancellation, you lose access on the renewal date and may never be able to retrieve your messages, calendar or file uploads. Family law matters often require this documentation as evidence.

Mistake 3: ignoring charges after the cancellation date

Check your bank statement one week after your subscription should have ended. If Our Family Wizard charges you again, dispute the transaction with your bank immediately and contact their support team. Do not assume the charge was a mistake and will be reversed; it will not be without your action.

Mistake 4: not keeping proof of cancellation

Take screenshots of the cancellation confirmation on the website or in your Apple or Google settings. If you later need to dispute a charge or file a complaint with the ACCC, you will need evidence that you cancelled when you say you did.

Your consumer rights under australian law

The Australian Consumer Law protects you from unfair subscription practices. You have the right to:

• Receive clear information about the cost, features and auto-renewal terms before you subscribe.
• Cancel a subscription easily, in the same way you purchased it (this is called the 'same method' rule).
• Receive a refund if a service is not delivered as promised or within a reasonable time.
• Dispute unauthorised charges with your bank and request a reversal.
• Lodge a complaint with the ACCC if a company refuses to refund you or does not respond to your cancellation request.

Stopee strongly recommends that if Our Family Wizard refuses your refund request or fails to respond within 10 business days, you escalate to the ACCC. You can file a free complaint at accc.gov.au/consumers/complaints or by calling 1300 302 502.

If you paid by credit card and Our Family Wizard will not refund you, you also have the right to request a chargeback through your card provider. Your bank will investigate and, if the charge was unauthorised or not as described, reverse the transaction and credit your account.

Pricing and billing information for our family wizard

Understanding what you were charged helps you decide whether a refund is worth pursuing and gives you leverage if you escalate to the ACCC or your bank.

Prices vary depending on promotions, your location and whether you purchase for one parent or two. Always check your receipt or confirmation email for the exact amount you were charged. This amount is what you would request in a refund claim.

Final checklist before you cancel

Stopee has helped thousands of Australians cancel subscriptions without losing access to important files or missing refund deadlines. Use this checklist to stay in control of your cancellation:

• Confirm which platform you purchased through (website, Apple App Store or Google Play).
• Calculate whether you are within the 30-day refund window (if applicable).
• Export or screenshot all important co-parenting records before cancellation.
• Note your current subscription end date and plan name.
• Follow the step-by-step cancellation process for your platform.
• Take a screenshot of the cancellation confirmation.
• If eligible for a refund, submit your request within the 30-day window with proof of purchase.
• Set a calendar reminder to check your bank statement one week after the subscription end date.
• If unauthorised charges appear, dispute them with your bank and contact the ACCC.

Contact information for our family wizard support

If you need to contact Our Family Wizard directly for support with cancellation, refunds or technical issues, use the channels below:

• Support email: Visit ourfamilywizard.com and look for a 'Contact Us', 'Help' or 'Support' link in the footer or menu.
• In-app support: Open the Our Family Wizard app and look for a 'Help', 'Contact Support' or question mark icon.
• Phone: Our Family Wizard does not publish a phone number on their Australian website, but you can try calling their main office or email for a callback.

When you contact them, include your full name, account email address, the date of purchase and the exact amount charged. Request a response within 5 business days and keep a copy of your email for your records.

Why stopee is your trusted cancellation partner

Stopee has helped thousands of Australian consumers cancel unwanted subscriptions, recover refunds and dispute unfair charges. We understand the frustration of auto-renewal traps and unresponsive customer support. Our mission is to empower you with clear, step-by-step guidance so you take back control of your billing.

Whether you are cancelling Our Family Wizard because your co-parenting situation has changed or because unexpected charges appeared on your statement, Stopee walks you through every option and backs you up with your consumer rights under Australian law.

Visit Stopee at stopee.com today to explore guides for cancelling hundreds of Australian subscriptions, compare refund policies and dispute strategies and access templates for escalating to the ACCC. Stopee empowers you to cancel confidently and recover what you are owed.