Manage Ourpact

How to cancel OurPact and avoid surprise charges on your australian account

What OurPact is and why families choose it

OurPact is a parental control and family location service that helps Australian families manage screen time, block apps, restrict websites and track device location across iOS and Android devices. The service operates on a freemium model with a basic free tier and two paid subscription levels called Premium and Premium+, each available on monthly or annual billing cycles. Most families appreciate OurPact for its cross-platform scheduling features and straightforward device blocking, though billing disputes and refund complications have frustrated many users.

Understanding how OurPact billing works before you cancel is essential. The platform charges differently depending on where you subscribe: if you signed up through the Apple App Store or Google Play, your payment goes to that marketplace; if you purchased directly through OurPact's web account settings, the company bills you directly. This distinction matters enormously when you cancel, because each billing route has different cancellation steps and different refund rules.

Pricing in australian dollars

OurPact publishes prices in US dollars on its website, so Australian costs vary depending on exchange rates and your payment method. The table below shows approximate Australian pricing based on current conversion rates.

Why you might cancel OurPact

Families cancel OurPact for several reasons. Some find the parental controls less reliable than expected, with location tracking dropping out or app blocking failing inconsistently. Others reach the point where their children no longer need supervision, making the subscription redundant. The most common reason, however, is billing frustration: users report being charged for renewals they thought they had cancelled, or finding themselves locked into annual plans with no refund options.

If you are experiencing unreliable service or unexpected charges, cancelling is the right step. At Stopee, we help thousands of Australians cancel unnecessary subscriptions and recover money they shouldn't have paid in the first place.

How to cancel OurPact on iOS via the apple app store

If you subscribed to OurPact through the Apple App Store, you must cancel through Apple's subscription management system, not through the OurPact app itself. Apple processes the cancellation and the refund; OurPact does not.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner (usually a circular avatar or initials).
3. Select Subscriptions from the menu.
4. Find and tap OurPact in your active subscriptions list.
5. Tap Cancel Subscription or Edit, then select Cancel.
6. Confirm the cancellation by tapping Confirm or Stop subscription when prompted.
7. Check your email for a cancellation confirmation from Apple within 24 hours.

Pro tip: Cancel at least one week before your renewal date to avoid an unwanted charge. If you cancel within 14 days of being charged, you can request a refund directly from Apple through the purchase history screen.

Warning: Do not delete the OurPact app from your device; simply cancelling the subscription keeps the app installed. If you delete it before cancelling, the subscription may renew without your knowledge.

How to cancel OurPact on android via google play

Android users who subscribed through Google Play must also cancel through Google's subscription management system. Like Apple, Google handles the billing and cancellation independently of OurPact.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage your Google Account, then navigate to the Payments and subscriptions tab.
4. Choose Subscriptions.
5. Tap OurPact from the list.
6. Tap Cancel subscription.
7. Follow the prompts to confirm, then select your cancellation reason if prompted.
8. Watch for a confirmation email from Google within one business day.

Pro tip: Note your renewal date before you cancel. Google Play's subscription details page clearly shows when your next charge is due, giving you a hard deadline to cancel before you are billed again.

Warning: If you uninstall the OurPact app without cancelling first, the subscription remains active and will renew. Uninstalling the app does not stop billing.

How to cancel OurPact on the web and direct billing

If you purchased OurPact directly through its website using a credit card or other payment method, you cancel and manage billing through your OurPact account settings, not through a third-party app store.

1. Visit the OurPact website and log in to your account.
2. Navigate to Account settings or Billing (usually found in the menu or account dropdown).
3. Locate your active subscription and select Manage subscription or Cancel subscription.
4. Review the cancellation notice, which should confirm your current billing period and when access will end.
5. Click Confirm cancellation or similar button to complete the process.
6. Check your email inbox and spam folder for a cancellation confirmation from OurPact within 24 hours.

Pro tip: Take a screenshot of your cancellation confirmation page. If you are later charged by mistake, you will have proof that you cancelled.

Warning: OurPact's published refund policy states that the company does not provide refunds or partial credits for monthly or annual purchases already completed. However, if you cancel within 14 days of purchase, you may be entitled to a refund under Australian Consumer Law (see the section below on your legal rights).

What happens after you cancel OurPact

Cancelling your subscription does not instantly remove parental controls or location tracking. Instead, your access to OurPact's paid features continues until the end of your current billing period (either the end of the current month or year, depending on your plan). After that date, your account automatically downgrades to the free tier with limited functionality.

Your child's devices will stop being blocked and monitored according to your Premium or Premium+ rules once the billing period expires. The free tier allows basic manual scheduling on one device only, so plan your cancellation timing carefully if you still need some level of supervision during the remaining days of your paid period.

If you cancelled a free trial during its 14-day promotional window, your trial access continues until the trial period ends, even though cancellation was confirmed. You are not charged at the end of the trial if you cancelled during it.

Understanding your right to a refund under australian law

OurPact's stated refund policy is strict: no refunds for completed monthly or annual subscription periods. However, Australian Consumer Law provides you with protections that may override this policy in certain circumstances.

The australian consumer law refund provisions

The Australian Consumer Law, administered by the Australian Competition and Consumer Commission (ACCC), guarantees that goods and services must be of acceptable quality, fit for purpose and as described. If OurPact fails to deliver acceptable service, you have grounds to request a refund even if the company's stated policy says no.

For example, if location tracking fails consistently, app blocking does not work reliably, or the service is down for extended periods, you may argue that the service is not of acceptable quality. Documented screenshots of outages or technical failures strengthen your claim.

Pro tip: If you believe OurPact has failed to deliver acceptable service, gather evidence before you cancel: take screenshots of errors, note dates and times of outages, and record any contact with support. This documentation is essential if you later pursue a refund under consumer law.

The 14-day cooling-off period

If you purchased OurPact directly (not through an app store) within the last 14 days, you have an automatic right to cancel and request a refund under Australian Consumer Law's cooling-off provisions. This applies even if you have used the service or if OurPact's terms say no refunds.

To invoke this right, contact OurPact in writing and clearly state that you are exercising your 14-day consumer right to cancel. Send your request to the address listed at the end of this guide.

Disputing charges through your payment provider

If OurPact continued to charge you after you cancelled, or if you cancelled within 14 days and OurPact refuses a refund, you can dispute the charge through your bank or credit card provider. This process is called a chargeback in credit card terms. Your bank will investigate the dispute and can reverse the charge if your evidence is strong.

If you subscribed through the App Store or Google Play, contact Apple or Google first; they have their own dispute resolution systems and often refund charges more readily than the subscription provider itself.

Common mistakes that lead to failed cancellations

Cancelling a subscription sounds simple, but small errors often leave you still being billed. These are the mistakes we see most often at Stopee.

Confusing the app with your subscription

Many users assume that uninstalling the OurPact app cancels their subscription. It does not. The app is just the interface; the subscription lives in your app store account (Apple or Google) or in OurPact's billing system. Deleting the app leaves the subscription active and renewing invisibly, often until you notice a charge weeks later.

Cancelling in the wrong place

If you subscribed through the App Store, you must cancel through the App Store, not through the OurPact app settings. Many users try to cancel in the OurPact app itself, find no obvious cancel button, and assume the subscription is gone. It is not. The same applies to Google Play subscriptions.

Ignoring the renewal date

OurPact renews automatically on your renewal date unless cancelled beforehand. If you cancel one day after renewal, you have already paid for another full month or year and will not receive a refund. Monitor your calendar and your billing statements to catch the renewal date in time.

Not confirming the cancellation in writing

If you cancel directly through OurPact's website, rely on the confirmation email you receive. If you do not receive one within 24 hours, assume the cancellation failed and try again or contact OurPact's support team. A screenshot of the cancellation page is not proof; an email confirmation is.

Checklist: steps to take before and after cancelling

Use this checklist to ensure you cancel OurPact safely and securely.

What real australian families report about OurPact

User reviews of OurPact are mixed. Parents appreciate the cross-platform scheduling and app-blocking features when they work, with many praising the interface for being easier to navigate than competitors. However, billing and reliability complaints dominate negative reviews.

Several Australian families report being charged for renewals despite cancelling beforehand, or finding their cancellation requests rejected with vague explanations. One user wrote: "They charged me the full yearly fee even though I cancelled. They refused to refund, saying it was in their terms." Another noted intermittent location tracking and app blocking failures that made the service unreliable for their needs.

Technical issues such as blocked apps suddenly unblocking, location history disappearing, or the app dropping offline have also been reported. Some parents note that OurPact works well for basic scheduling but lacks the granular control or reliability of premium competitors.

Positive reviews consistently mention the straightforward setup process and the ability to manage multiple child devices from one parent account, though users note that this ease of use does not extend to billing or cancellation.

Contacting OurPact for support or escalation

If your cancellation was not processed, or if OurPact refuses to honour a refund claim you believe you are entitled to, you can contact the company directly.

OurPact contact information

For billing disputes or cancellation questions, send a written request to the Data Protection Officer at the address below. Sending written correspondence creates a paper trail and is more formal than email, which strengthens your position if you later escalate to the ACCC.

OurPact (operated by Eturi Corp.)
Data Protection Officer
12265 El Camino Real STE 170
San Diego, CA 92130
USA

Include your full name, account email, the subscription plan and dates you were charged, and a clear description of the issue. Request a response within 10 business days. Keep a copy of your letter.

Escalating to the ACCC

If OurPact does not resolve your dispute within a reasonable timeframe (10 to 14 business days), you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au. The ACCC investigates breaches of Australian Consumer Law and can take action against companies that refuse legitimate refund requests.

Be aware that OurPact is a US-based company, so ACCC action may take time or be limited by jurisdiction. However, if the company operates in Australia and accepts Australian customers, it must comply with Australian Consumer Law.

Comparing OurPact with alternative parental control services

If you are cancelling OurPact because of reliability or billing concerns, you may be considering alternatives. The table below compares OurPact with two other popular parental control services available to Australian families.

Stopee has helped thousands of consumers cancel OurPact and other parental control subscriptions when the service no longer fit their needs or when billing disputes arose. If you are unsure whether cancelling is your best option, Stopee offers guides for managing dozens of subscription types and can help you understand your rights under Australian Consumer Law.

Summary: how to cancel OurPact and protect yourself

Cancelling OurPact requires you to identify your billing route first: if you used the App Store or Google Play, cancel there; if you subscribed directly, cancel in your account settings. Cancel at least one week before your renewal date, take a screenshot of your confirmation, and monitor your billing statement after the renewal date to confirm you were not charged.

If OurPact refuses a legitimate refund or continues charging you after cancellation, you have recourse under Australian Consumer Law. Document any service failures, invoke your 14-day cooling-off right if applicable, and escalate to the ACCC if necessary.

Billing confusion and unexpected charges are common reasons families cancel parental control subscriptions, and Stopee understands how frustrating those disputes can be. By following the step-by-step process in this guide and asserting your consumer rights, you can cancel OurPact confidently and recover any money you believe you should not have paid. Visit stopee.com today to explore your options further and connect with consumer advocates who specialise in subscription cancellation and billing disputes.