Manage Receipt Bank

How to cancel receipt bank (Dext prepare) in australia and reclaim your money

What is receipt bank and why you might want to leave

Receipt Bank, now branded as Dext Prepare, automates the tedious work of data entry for small business owners and bookkeepers. The platform uses optical character recognition (OCR) technology to extract information from receipts, invoices and bank statements, then feeds that data directly into your accounting software. It's genuinely useful if you're drowning in paperwork.

However, many Australian users report frustration with automatic renewal charges, limited refund options and unclear cancellation procedures. If you've decided Receipt Bank no longer fits your workflow or budget, Stopee is here to help you navigate the cancellation process cleanly and protect your rights as a consumer.

The core service and how it's priced

Receipt Bank operates on tiered subscription plans with monthly and annual billing options. You access the service via web app or mobile, and features vary by plan level-from basic document extraction to advanced line-item capture and team user allowances. The platform integrates with MYOB, Xero, Kashflow and other Australian accounting systems, which is why many businesses initially sign up.

Pricing depends on your chosen plan and purchase channel. Annual subscriptions typically cost less per month than equivalent monthly plans, which is a common tactic that can trap you into longer commitments than intended.

Why australian users cancel

You might cancel Receipt Bank for several reasons: the software doesn't integrate cleanly with your accounting setup, the cost doesn't justify the time saved, you've switched to a competitor, or you've realised the OCR accuracy isn't reliable enough for your needs. Whatever your reason, Stopee recommends acting quickly once you've made the decision-especially if you're on an annual plan approaching renewal.

Your consumer rights under australian law

Australian Consumer Law protects you when you purchase digital services, including accounting software subscriptions. Understanding these rights strengthens your position if Receipt Bank refuses to refund you or if the cancellation process proves difficult.

The australian consumer law and cooling-off periods

Under the Australian Consumer Law (ACL), you have a statutory right to cancel certain purchases within 14 days of purchase if you change your mind, provided you haven't already accessed the service. However-and this is critical-if you've downloaded or accessed Receipt Bank immediately after purchase, that cooling-off right may be forfeited because you've accepted the product.

If you purchased Receipt Bank more than 14 days ago and want to cancel, the ACL still protects you against misleading or deceptive conduct. If Receipt Bank's billing or cancellation process is unclear, difficult to navigate on purpose, or if the company misrepresents renewal terms, you have grounds to escalate.

Automatic renewal laws in australia

The Australian Consumer Law has strict rules about automatic renewal. Receipt Bank must obtain your express informed consent before charging you for automatic renewals. The company must also provide you with clear, simple cancellation instructions at the point of purchase and whenever you log in. If Receipt Bank fails to do this, any renewal charge may be recoverable.

Stopee advises keeping screenshots of any unclear renewal terms or missing cancellation instructions-these documents are gold if you need to escalate to the Australian Competition and Consumer Commission (ACCC).

How receipt bank cancellations work in australia

Receipt Bank cancellations operate differently depending on whether you subscribed directly through the company or via a third-party app store like the Apple App Store or Google Play. Here's what you need to know.

Direct subscriptions versus app store purchases

If you pay Receipt Bank directly via their website, you'll cancel through your account settings or by contacting their support team. If you subscribed through an app store (Apple or Google), you'll cancel through that store's subscription management system instead. The app store acts as the intermediary, which means Receipt Bank may not process your cancellation directly-the app store does.

This distinction matters because different refund policies apply. App store purchases often allow refunds more readily than direct subscriptions, and Stopee recommends checking which method you used before proceeding.

The 30-day renewal notice window

Receipt Bank applies a 30-day notice requirement for annual subscriptions. This means if you want to avoid an automatic renewal charge, you must cancel or request cancellation at least 30 days before your renewal date. If you miss this window, your payment will process, and you'll be locked into another year of service.

Check your invoice or account dashboard right now to identify your exact renewal date. Mark it in your calendar and set a phone reminder for 30 days before that date. This single step prevents most unwanted charges.

Partial-month refunds and proration

Receipt Bank does not routinely prorate refunds for mid-period cancellations. If you cancel on day 10 of a monthly billing cycle, you won't receive a refund for the remaining 20 days. Your prepaid term will run to its scheduled end date. This is explicitly stated in their subscription terms, though users often miss it.

The only exception is if you purchased within the 14-day cooling-off window, or if the ACCC determines that Receipt Bank's renewal terms were unclear-in which case a full refund may be justified.

How to cancel receipt bank: step-by-step instructions

Follow these methods based on how you subscribed to Receipt Bank in Australia.

Cancelling a direct subscription through receipt bank's website

1. Log in to your Receipt Bank account at dextprepare.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login screen and follow the reset email.
2. Navigate to Account Settings or Billing (usually accessible from a menu icon or user profile in the top right corner).
   • Look for "Subscription", "Plan", or "Billing" tabs.
3. Locate your active subscription and click the option to view or manage your plan.
   • You'll see your billing cycle, renewal date, and plan details.
4. Look for a "Cancel subscription", "End subscription" or "Downgrade" button.
   • If you don't see a self-service cancellation button, note your renewal date and proceed to the contact method below.
5. If the button appears, click it and follow the on-screen prompts to confirm.
   • Receipt Bank may offer a discounted renewal as a retention tactic-ignore this unless you genuinely want to stay.
   • Confirm your cancellation by clicking the final submit button.
6. You'll receive a confirmation email. Save this email in a dedicated folder for your records.
   • If you don't receive a confirmation within 2 hours, contact Receipt Bank support immediately.

Cancelling via app store (Apple or google play)

1. On iPhone or iPad: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find Receipt Bank, and tap "Manage".
   • If you don't see Receipt Bank, scroll down or search for it.
2. On Android: Open Google Play, tap your profile icon, go to "Manage subscriptions", find Receipt Bank, and tap it.
   • Android subscription management mirrors Apple's layout.
3. Tap "Cancel subscription" or "Unsubscribe".
   • The app store will ask why you're leaving (feedback is optional but useful).
4. Confirm the cancellation.
   • Your access will end at the end of your current billing period, and you won't be charged again.
5. Screenshot the final confirmation screen for your records.
   • Stopee recommends keeping this screenshot for at least 12 months in case a dispute arises.

Cancelling by mail (if self-service fails)

Warning: If Receipt Bank's website doesn't provide a self-service cancellation option, or if you're unable to cancel online, you may need to send a formal letter to their registered office. This is a last resort but a legitimate option under Australian consumer law.

1. Prepare a formal letter stating:
   • Your name, email address and account reference number (found on any Receipt Bank invoice).
   • A clear statement: "I hereby cancel my Receipt Bank subscription, effective [insert date 30+ days from now if you're on an annual plan]."
   • Your current billing address.
   • The date you're sending the letter.
2. Send this letter via registered post to the address provided by Receipt Bank support or listed in your account terms.
   • Keep a copy of the letter and the postal receipt.
3. Expect processing within 14 to 30 days of the company receiving your letter.
   • If you haven't received confirmation within this window, follow up via email citing the postal date.

Refunds and what to expect after cancellation

Receipt Bank's refund policy is restrictive, and you need to know exactly where you stand before cancelling.

Typical refund scenarios

If you cancel mid-cycle (after your 14-day cooling-off window), Receipt Bank will not refund you for unused time. Your subscription will end at the end of your paid period, but no partial-month refund applies. Annual subscribers are especially vulnerable to this rule because they've prepaid 12 months upfront.

The only scenarios where you're entitled to a refund are: (1) you purchased within the last 14 days and haven't accessed the service; (2) Receipt Bank charged you without consent or after you cancelled; or (3) the company breached the Australian Consumer Law by failing to clearly disclose renewal terms.

How to request a refund

Contact Receipt Bank's support team via email or in-app chat. State clearly: the date you cancelled, your reason, and your refund request. If the company denies the refund and you believe you're entitled to one under Australian law, request their detailed response in writing via email.

Keep all correspondence. Stopee has found that written records are essential if you later escalate to the ACCC or your payment provider (bank or credit card issuer).

Chargebacks and payment disputes

If Receipt Bank continues to charge you after you've cancelled, contact your bank or credit card provider immediately. You can dispute the charge as unauthorised and request a refund. Your bank will investigate and often reverses the charge within 2 to 4 weeks.

Provide your bank with: your cancellation confirmation email, screenshots of your account settings showing cancellation, and any support correspondence. These documents strengthen your case.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple until something goes wrong-and it often does. Here are the traps Stopee sees most frequently.

Mistake 1: confusing "downgrade" with "cancel"

Receipt Bank's account settings may offer a "downgrade" option (moving to a cheaper plan) alongside a "cancel" option. Downgrading keeps your subscription active and renewing; cancelling ends it entirely. Double-check which button you're clicking before confirming.

Mistake 2: missing the 30-day renewal window

If you're on an annual plan, cancelling within 30 days of renewal doesn't prevent the charge-it just schedules your end date for after the year ends. You'll be billed in full and locked in for 12 more months. Check your renewal date now and mark it clearly.

Mistake 3: assuming app store cancellation cancels your receipt bank account

Cancelling through Apple or Google Play stops the app store charges but doesn't always notify Receipt Bank's backend systems. Your web account may still exist. Log in to Receipt Bank's website separately and confirm your account shows as cancelled. If it doesn't, contact support to manually disable it.

Mistake 4: not exporting your data before cancelling

Receipt Bank may restrict your access immediately upon cancellation. If you need historical data, export it (bank transactions, receipt images, categorisation history) before you cancel. Most accounting software allows exports; check Receipt Bank's Help section for the exact process.

Mistake 5: forgetting to follow up on a mail cancellation

If you send a postal letter, don't assume it's enough. Follow up with a confirmation email to Receipt Bank support referencing the letter's date and contents. Postal cancellations are legally valid but easy to "lose" in company mailrooms.

What happens after your subscription ends

Once Receipt Bank processes your cancellation, several things occur-and you need to plan for them. Cancellation isn't the end of your to-do list; it's the beginning of a transition period.

Access and data retention

Upon cancellation, your Receipt Bank account becomes inactive. You'll lose access to the web portal and mobile app within one billing cycle (usually immediately). However, your historical data remains stored in Receipt Bank's systems for a limited time-typically 90 days to 6 months, depending on their retention policy.

If you need data after cancellation, export it now or request it from support before your access expires. Most accounting software allows you to keep the historical entries Receipt Bank created, so your financial records remain intact in your primary system.

Your accounting software is unaffected

Cancelling Receipt Bank doesn't delete or affect your Xero, MYOB or other accounting software. All bank transactions and entries Receipt Bank created remain in your accounting system. You'll simply lose Receipt Bank's automated data entry feature-you'll return to manual entry or switch to a competing tool.

Final billing and reconciliation

Check your email for a final invoice confirming cancellation. Verify the amount charged matches your plan's cost and that no unexpected charges appear. If a charge seems wrong, dispute it immediately using the chargeback process described earlier.

Pricing, plans and when to cancel

Understanding Receipt Bank's pricing structure helps you decide when cancellation makes financial sense.

Annual plans are cheaper on a per-month basis but lock you in. If you're unsure about Receipt Bank, choose monthly billing-the extra cost is insurance against being trapped in an unsuitable tool. Stopee always recommends short-term flexibility for SaaS services until you're certain they work for your business.

Escalation: when to contact the ACCC

If Receipt Bank refuses to cancel your subscription, denies a refund you believe you're entitled to, or continues charging you after cancellation, escalation may be necessary. Stopee guides you through this process.

Steps to escalate to the australian competition and consumer commission

The ACCC enforces the Australian Consumer Law and handles complaints about unfair business practices. Contact them if Receipt Bank:

• Charged you without clear, prior consent for auto-renewal.
• Failed to provide simple cancellation instructions at point of sale.
• Continues charging you after you've clearly cancelled.
• Misrepresented renewal terms or made refunds impossible to obtain.

File a complaint via the ACCC's website (accc.gov.au) or call 1300 135 556. Provide your full correspondence history, cancellation confirmations, invoices and screenshots. The ACCC investigates and can compel Receipt Bank to refund you and change their practices.

Checklist before and after cancellation

Use this checklist to ensure you don't miss any critical steps.

Why you should cancel and keep your accounting workflow intact

Cancelling Receipt Bank doesn't mean losing your bookkeeping momentum. Your accounting software keeps all the entries Receipt Bank created, so you retain the financial records. You'll simply handle future data entry manually or switch to a competitor like Hubdoc, Expensify or native accounting software tools.

If cost is your main concern, Stopee recommends comparing cheaper alternatives before cancelling. Some accounting platforms (Xero, MYOB) include free automated receipt capture for certain plan levels. Switching to these may eliminate your Receipt Bank cost entirely without sacrificing convenience.

Contact and postal address for receipt bank (Dext prepare)

If you cannot cancel through the web or app, or if you need official confirmation of your cancellation, contact Receipt Bank via:

Email: support@dextprepare.com (or the support address listed in your account settings)

Registered office (if required for formal notice): Dext Limited, 25 Luke Street, London, EC1A 4PY, United Kingdom. (Note: This is the UK registered office. If cancelling from Australia, your letter will be forwarded, though delivery may take 2 to 4 weeks. Always contact support first to confirm the current Australian mailing address.)

Phone: Check Receipt Bank's website or your account for the current support phone number, as this may vary by region.

Final thoughts: you have more power than you think

Cancelling Receipt Bank is straightforward if you act early and keep records. The 30-day renewal window is the most critical date-miss it and you'll be locked in another year. Australian Consumer Law protects you against misleading renewal terms and unauthorised charges, so you're not powerless if Receipt Bank tries to keep you trapped.

Stopee has helped thousands of consumers cancel subscriptions by providing clear, step-by-step guidance and reminding you of your rights. If Receipt Bank's cancellation process feels deliberately difficult, that's a red flag-the company is legally required to make cancellation simple. Don't hesitate to escalate to the ACCC if the company refuses to co-operate.

Document everything, cancel confidently, and move your business forward with a tool that actually serves your needs. Stopee is here to support your journey every step of the way.