Manage Scrubly

How to cancel scrubly and recover your money in australia

What scrubly is and why you might want to leave

Scrubly is a contact-management and data-cleaning service designed to scan your address books, remove duplicates, merge records and back up your original contact data. The platform historically supported Gmail, Outlook and Mac address books, offering both a free tier for smaller lists and paid options for larger or unlimited contact scrubs. Scrubly emphasises previewing changes before applying them and maintaining archives so you can restore earlier versions of your address books if needed.

The service operates on a tiered pricing model: some users access a free tier for up to 250 contacts, while others purchase one-time scrubs or annual/unlimited subscription plans. If you've signed up and now find the service isn't meeting your needs, or you're concerned about recurring charges, Stopee is here to walk you through cancellation with confidence and clarity.

Why people cancel scrubly

Users report cancelling Scrubly for several common reasons: the service fails to deliver expected deduplication results, recurring charges surprise them because they believed they'd purchased a one-off service, or they've found cheaper or more intuitive contact-management alternatives. Some customers also cancel because they manually manage their contacts and no longer need automated scrubbing. Understanding your reason helps you determine whether you're eligible for a refund under Australian Consumer Law.

What you need to know before you cancel

Scrubly subscriptions typically fall into two categories: one-time paid scrubs and recurring annual or unlimited plans. Your cancellation outcome depends heavily on which product you purchased, when you purchased it and whether Scrubly offers a money-back guarantee. The public record shows Scrubly references a 30-day guarantee for some cleaning products, though refund language varies across product tiers and sales channels.

Your consumer rights under australian consumer law

Australian Consumer Law (part of the Competition and Consumer Act 2010) protects you when you purchase digital services like Scrubly. Here's what you need to know.

What the australian consumer law guarantees you

Under Australian Consumer Law, digital services must be of acceptable quality, fit for purpose and supplied with due care and skill. If Scrubly fails to remove duplicates properly, crashes frequently or doesn't work as advertised, you have the right to request a refund, replacement or repair. You do not need to accept a service credit or store credit in place of a refund if the service is genuinely defective.

Additionally, if you purchased Scrubly as a subscription and the merchant has not clearly disclosed the cancellation terms, the recurring charges may breach unfair contract terms laws. The Australian Securities and Investments Authority (ASIC) also regulates misleading or deceptive conduct in subscription sales, meaning hidden auto-renewal terms are illegal.

Your cooling-off period and refund window

If you purchased Scrubly directly (not through an app store), you have a 14-day cooling-off period from purchase to request a full refund, even if you've used the service. This applies unless the merchant can prove you've benefited from the full performance of the contract. If you believe Scrubly is not fit for purpose or breaches the Consumer Guarantees, you can escalate your claim to the Australian Competition and Consumer Commission (ACCC) or your state-based consumer affairs authority.

Stopee recommends saving a screenshot of these rights and including them in your cancellation email - it signals that you understand your legal position and increases merchant responsiveness.

How to cancel your scrubly subscription

Scrubly cancellations require written communication because the merchant will not typically provide in-app cancellation buttons. Follow this step-by-step process to ensure your cancellation is recorded and acknowledged.

Step-by-step cancellation process

1. Log into your Scrubly account and locate your account settings or billing page.
   • Look for "Subscription", "Billing", "Account" or "Settings" in the main menu.
   • Write down your account ID, username and the email address associated with your account.
2. Identify the correct contact method for cancellation requests.
   • Check your original invoice or the Scrubly website for a cancellation email address or support form.
   • If no cancellation email is listed, use the general support contact address or submit a contact form on their website.
   • Pro tip: Always send cancellation requests to a monitored support address, not a generic "no-reply" address.
3. Compose a clear, written cancellation email.
   • Subject line: "Cancellation request for [your account ID]"
   • Include: your full name, account email, account ID, and the date you want the cancellation to take effect.
   • Write: "I hereby request cancellation of my Scrubly subscription effective immediately. Please confirm cancellation in writing and confirm that no further charges will be applied."
   • Attach: a screenshot of your subscription plan and billing date from your account settings.
4. Send your cancellation request using a tracked delivery method.
   • Use email with a read receipt or delivery confirmation enabled.
   • If you prefer, send a registered letter to Scrubly's postal address (see the contact details section below).
   • Keep the email confirmation or tracking number - this is your proof of submission.
5. Wait for written confirmation from Scrubly.
   • Warning: Scrubly should respond within 7 to 14 days. If you do not receive a confirmation email within this timeframe, follow up with a second email marked "FOLLOW-UP: Cancellation Request".
   • Save all replies, including any confirmation of cancellation or refund approval.
6. Verify that no further charges are applied to your account.
   • Check your bank or credit card statement 2 to 3 days after your requested cancellation date.
   • If charges continue, escalate immediately (see the section below on disputed charges).

If you purchased through an app store

If you subscribed to Scrubly via the Apple App Store or Google Play, you must cancel through the platform itself, not directly with Scrubly. Log into your device settings, navigate to Subscriptions, find Scrubly and select "Cancel Subscription". The app store will stop billing at the end of your current billing period. Stopee advises also notifying Scrubly by email that you have cancelled through the app store so they record the cancellation on their end.

What happens after you cancel

Cancellation is only the beginning - knowing what to expect next protects you from surprise charges and helps you document the process.

Timeline and billing cycle cutoff

Once Scrubly confirms your cancellation, they should stop charging you at the end of your current billing period. If you paid for an annual plan and cancel mid-year, Scrubly may not issue a refund for unused time unless they explicitly offer one or you qualify under Australian Consumer Law. You may receive a service credit or pro-rata refund if the original terms promised one.

Keep a note of your cancellation request date and the date the confirmation email was sent. This creates a clear timeline if you later need to dispute a charge with your bank.

What to expect if you've requested a refund

If you've requested a refund under the 14-day cooling-off period or due to a service failure, Scrubly should process it within 30 days. Most refunds take 5 to 10 business days to appear in your bank account. If 30 days pass and you've received no refund, Stopee recommends escalating to your bank to lodge a chargeback or dispute.

Do not accept a service credit or store credit as a substitute for a cash refund unless you explicitly agree to it in writing. Australian Consumer Law entitles you to a refund, not a credit.

Refund eligibility and what you can claim back

Your refund eligibility depends on when you purchased Scrubly and the specific circumstances of your cancellation.

Cooling-off refunds

If you purchased Scrubly within the last 14 days and have not fully used the service, you are entitled to a full refund simply by asking. You do not need to provide a reason. This is a statutory right under the Competition and Consumer Act 2010.

Refunds for defective or unfit services

If Scrubly has failed to work as advertised - for example, it did not remove duplicates, corrupted your contacts or caused data loss - you can request a refund under the Consumer Guarantees. You are not limited by a 14-day window in this case; you can claim within a reasonable timeframe (typically up to 12 months from purchase, depending on the nature of the failure).

Stopee advises gathering evidence of the failure: screenshots of duplicate contacts that were not removed, email confirmations of support tickets you've submitted, or any crash logs showing the service was defective.

Pro-rata refunds for annual plans

If you've cancelled an annual plan halfway through and Scrubly advertised a pro-rata refund policy, they should refund you for the unused months. Request the pro-rata amount in writing and reference the original terms at purchase. If Scrubly refuses, contact the ACCC or your state consumer authority - they can order Scrubly to issue a pro-rata refund if the terms promised one.

Pricing tiers and subscription plans

Understanding Scrubly's pricing structure helps you identify which plan you're on and whether refund or credit policies apply to your tier.

Note: Pricing and guarantees vary depending on whether you purchased directly from Scrubly or through a reseller. Always verify your original invoice to confirm the exact plan and terms.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when unclear policies and unresponsive merchants make the process harder than it should be. Stopee has helped thousands of consumers navigate these exact frustrations, and we want to help you avoid the pitfalls that delay your cancellation.

Mistake 1: assuming in-app account deletion cancels your subscription

Deleting the Scrubly app or closing your account within the app does not automatically cancel your subscription. You must send an explicit written cancellation request. Merchants often rely on this misunderstanding to continue charging deleted accounts for months.

Mistake 2: relying on verbal or chat-based cancellation requests

If you contact Scrubly support via live chat or phone, always follow up with a written email. Live chats are not logged in a way that protects you if a dispute arises. Email creates a permanent record that you can use as evidence if Scrubly later claims you never requested cancellation.

Mistake 3: not documenting your cancellation request

Save every email, confirmation number and read receipt. If Scrubly continues to charge you after cancellation, you'll need proof of your cancellation request to challenge the charge with your bank or the ACCC. Pro tip: Take screenshots of all merchant responses and store them in a folder on your computer.

Mistake 4: waiting too long to dispute recurring charges

If Scrubly charges you after your cancellation date, contact your bank immediately. Most banks allow you to dispute a charge within 3 to 6 months, but the sooner you act, the faster you'll recover your money. Do not wait and hope the charges stop.

Mistake 5: accepting a service credit instead of a refund

If Scrubly offers you a credit to use toward future services instead of a refund, decline it unless you want to continue using the platform. Your legal right is to a refund, not a credit. Credits often expire or are difficult to use, leaving you out of pocket.

What to do if scrubly refuses to cancel or refund

If Scrubly ignores your cancellation requests or refuses to issue a refund you believe you're entitled to, escalation becomes necessary.

Step 1: send a formal legal notice

Send Scrubly a final email marked "FINAL NOTICE - DISPUTE RESOLUTION REQUIRED". State that you have requested cancellation on [date] and have not received confirmation, that you are entitled to a refund under [Australian Consumer Law / cooling-off period / service failure], and that you require a response within 7 days. Include a copy of your original cancellation request and all follow-up emails.

Step 2: lodge a dispute with your bank

If Scrubly does not respond within 7 days, contact your bank and request a chargeback or payment dispute. Provide your bank with: your original cancellation request email, the date you sent it, proof that Scrubly continued charging you after cancellation, and a summary of your attempts to resolve the issue. Your bank will investigate and, if successful, will reverse the charge and return your money.

Step 3: escalate to the australian competition and consumer commission

If your bank cannot or will not help, lodge a complaint with the ACCC at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law, including misleading subscription terms, failure to honour cooling-off periods and denial of refunds. They can take enforcement action against Scrubly and order them to refund you.

Alternatively, contact your state-based consumer affairs authority: in New South Wales, that's NSW Fair Trading; in Victoria, the Consumer Affairs Victoria; and so on. These agencies can mediate disputes and issue compliance notices.

Step 4: consider small claims court

If the amount is small (typically under $2,000), you can pursue a claim in your state's small claims court or tribunal. This is a low-cost, informal process. Stopee encourages you to gather all documentation (emails, invoices, screenshots) and submit them to the court, along with a brief explanation of why you are entitled to a refund. Many merchants will settle rather than defend a claim in court.

How stopee helps you cancel with confidence

Navigating subscription cancellations can be overwhelming, especially when services are unclear about their terms or slow to respond. Stopee has helped thousands of Australian consumers cancel Scrubly and other digital services, recover refunds and avoid future billing surprises.

Stopee provides step-by-step guidance, sample cancellation emails, checklists and escalation templates - all designed to remove the guesswork and protect your money. Whether you need help drafting a cancellation email, tracking your communication with Scrubly or preparing a dispute for your bank, Stopee is your trusted resource.

Checklist for your cancellation

Use this checklist to ensure you've completed every step and protected yourself throughout the process.

• Account details: I have recorded my account ID, username and associated email address.
• Purchase proof: I have saved my original invoice showing the plan name, purchase date and amount paid.
• Original terms: I have a screenshot of the billing cycle, refund guarantee and cancellation terms as presented at purchase.
• Cancellation email: I have identified the correct email address for cancellation requests and confirmed it is monitored.
• Cancellation request sent: I have sent a written cancellation email with read receipt enabled, and I have saved the confirmation and timestamp.
• Confirmation received: I have received a written confirmation from Scrubly acknowledging my cancellation request.
• Billing stopped: I have checked my bank statement and confirmed no charges appear after my cancellation date.
• Refund processed: If applicable, I have tracked my refund and confirmed it has appeared in my account within 30 days.
• All correspondence saved: I have stored all emails, screenshots and confirmations in a dated folder for future reference.

Contact information for scrubly

Use the following contact details to submit your cancellation request or escalate a dispute.

Standard cancellation contact

Email: Check Scrubly's website or your original invoice for the support email address. Common addresses include support@scrubly.com or help@scrubly.com. If you purchased through an app store, contact the store's support team directly.

Postal address: If Scrubly's website does not list a physical address, it may operate as an online-only service. In this case, use registered email or certified mail to Scrubly's registered business address, which you can find via the Australian Securities and Investments Authority (ASIC) company lookup at asic.gov.au.

Support form: Many digital services require you to submit cancellation requests via their website contact form. If this is the case for Scrubly, use the form and take a screenshot of your submission, including the submission timestamp.

Escalation contacts

Australian Competition and Consumer Commission: accc.gov.au or 1300 302 502 (consumer hotline).

Your state consumer authority: NSW Fair Trading (1300 135 556), Consumer Affairs Victoria (1300 558 181), or the equivalent in your state.

Your bank's disputes team: Use the phone number or online portal on the back of your card or in your online banking app to lodge a chargeback or payment dispute.

Key takeaways and next steps

Cancelling Scrubly requires written communication, clear documentation and persistence. You have legal rights under Australian Consumer Law, including the right to a 14-day cooling-off refund, the right to cancel defective services and the right to a pro-rata refund for unused subscription time if the terms promise one. Send your cancellation request by email with a read receipt, follow up within 7 to 14 days if you do not receive confirmation, verify that charges have stopped on your bank statement and escalate to your bank or the ACCC if Scrubly refuses to cooperate.

Stopee has helped thousands of consumers cancel digital services, recover refunds and avoid future billing traps. Visit Stopee today to access templates, guides and support for your Scrubly cancellation - and to learn how Stopee can help you manage and cancel other subscriptions with confidence.