Manage Soultime

How to cancel your soultime subscription in australia and protect your rights

What is soultime and why you might want to cancel

Soultime is a Christian-focused wellbeing app that combines guided meditations, scripture readings, mood tracking and sleep stories into a subscription service. The app operates on multiple billing tiers - monthly, quarterly, annual and lifetime options - distributed through major app stores with prices ranging from A$9.99 to A$96.99 depending on your chosen plan. If you've subscribed but no longer find value in the content or want to control your spending, cancelling is straightforward once you know where to go.

Why australian users cancel soultime

Public feedback reveals two main cancellation drivers. First, users love the content quality and Christian focus but struggle with app performance, unexpected charges or difficulty accessing their paid library. Second, billing confusion arises because your subscription lives in the app store (Apple App Store or Google Play Store) rather than on Soultime's own platform - meaning refunds and cancellations are governed by Apple or Google, not Soultime directly. Many users cancel after realising they're being double-charged, can't restore access after an update, or simply aren't using the app regularly enough to justify the cost.

Your consumer rights in australia

Australian Consumer Law protects you when you buy digital products like Soultime subscriptions. Under the Australian Consumer Law, you have the right to cancel within 14 days if you purchase through a website without using an in-app payment method - this is your automatic cooling-off period. However, app-store purchases (Apple App Store and Google Play Store) follow Apple's and Google's own refund policies, which are stricter: Apple offers 14 days from purchase if you request via Apple Support, and Google Play allows refunds within 48 hours if you request immediately after purchase. Keep in mind that once you've substantially used the content, refund eligibility may be limited on both platforms. If Soultime refuses a legitimate claim, you can escalate to the Australian Communications and Media Authority (ACMA) or your state's fair trading office.

Soultime pricing and billing overview

Understanding Soultime's price structure helps you decide whether cancellation makes financial sense.

If you're on a monthly plan, cancelling immediately after a charge means you'll lose access once your 30-day period expires. If you're on an annual plan, cancelling mid-year typically means you forfeit the unused portion unless you qualify for a refund through your app store's policy.

How to cancel soultime on your device

Cancellation happens through your app store, not through Soultime's website, because your payment is processed and stored by Apple or Google. Stopee has guided thousands of Australian consumers through exactly this process, and the steps below reflect the most current app-store interfaces. Follow the method that matches your device.

Cancel soultime on iPhone or iPad (Apple app store)

Apple handles Soultime subscriptions, so you cancel directly in your Apple account settings.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find and tap "Soultime" in your active subscriptions list.
5. Tap "Cancel Subscription" or "Edit Subscription", then select "Cancel" if prompted.
6. Choose your reason for cancelling from the dropdown menu (optional but helpful for Apple's records).
7. Confirm the cancellation - Apple will send you a confirmation email within minutes.

Pro tip: Check the confirmation email immediately. It will state your final billing date and when access ends. If you don't receive it within 10 minutes, log into appleid.apple.com, navigate to "Subscriptions" and verify the status shows "Cancelled".

Warning: Deleting the Soultime app from your device does NOT cancel the subscription. You must complete the steps above in the App Store settings, or your subscription will renew automatically.

Cancel soultime on android (Google play store)

Google Play Store manages your subscription billing, so cancellation happens in your Google Play account.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions", then tap "Subscriptions".
4. Tap "Soultime" from your list of active subscriptions.
5. Select "Cancel subscription" at the bottom of the screen.
6. Choose your cancellation reason (optional).
7. Confirm the cancellation by tapping "Cancel subscription" again.

Pro tip: Google Play sends you a confirmation email and a brief summary notification in the app. Your access continues until your paid period ends; Google will not charge you again after cancellation.

Warning: If you cancel using the Google Play website instead of the app, the process is identical but slightly slower. Mobile app cancellation is fastest and most reliable.

Cancel via email if app store cancellation fails

Occasionally, app store interfaces glitch or your subscription doesn't appear where expected. If you cannot cancel through Apple or Google, contact Soultime support directly as a fallback.

1. Email info@soultime.com with the subject line "Subscription cancellation request".
2. Include your full name, email address associated with your Soultime account, and your subscription plan (monthly, annual, etc.).
3. Attach a screenshot of your most recent billing receipt or confirmation email from Apple or Google.
4. State clearly: "I request immediate cancellation of my Soultime subscription effective [today's date] and confirm I understand my access will end on [your renewal date]."
5. Wait for a response within 5 business days. If Soultime doesn't reply after 7 days, escalate via Stopee's guide to digital service complaints.

Pro tip: Save all emails from Soultime and your app store. If a dispute arises, these are your proof of cancellation request.

What happens after you cancel soultime

Cancelling Soultime stops future charges but doesn't immediately remove your access - this is how most app subscriptions work in Australia.

Your access timeline post-cancellation

Once you submit your cancellation, your account enters a "cancelled but active" state. You retain full access to all Soultime content - meditations, scripture readings, sleep stories and mood tracking - until your paid period expires. For example, if you cancel a monthly subscription on 15 March and your renewal date is 20 April, you can continue using Soultime until 19 April at 11:59 PM. The day after your period ends, the app will show a paywall and restrict access to free content only.

Stopping auto-renewal without full cancellation

If you want to keep Soultime but stop automatic charges, some users pause rather than cancel. On Apple and Google Play, you can edit your subscription to change the frequency (for example, monthly to annual) or switch to a lower tier without fully cancelling. However, Stopee recommends full cancellation if you're not actively using the app, since "pausing" still requires manual intervention and can be forgotten.

Refunds and your right to a refund

Refunds for Soultime subscriptions depend on where you purchased, how long ago you bought, and whether you've used the content substantially.

Refund eligibility through apple

Apple allows refunds for in-app subscriptions within 14 days of purchase if you request them via Apple Support. To request a refund, visit supportapple.com, sign in with your Apple ID, and select "Report an issue" under the Soultime subscription. Explain your reason (for example, "I subscribed by mistake and haven't used it" or "The app crashed after I paid"). Apple will respond within 24-48 hours and issue a refund to your original payment method (credit card, Apple Gift Card balance, or Apple ID credit) if approved. If you've used Soultime extensively, Apple will likely deny the refund as non-refundable.

Refund eligibility through google play

Google Play offers refunds within 48 hours of purchase with fewer questions. Open the Google Play Store, tap your profile, select "Payments and subscriptions", choose the transaction, and tap "Request refund". Google will grant most refunds within this window automatically, though if you've accessed significant content, the refund may be declined. If Google denies your refund, you can appeal once via their dispute form.

Refund eligibility under australian consumer law

If you purchased Soultime through a website or promotion (not an app store), you have 14 days to change your mind and request a full refund. This applies even if you've used the content, provided you're exercising your cooling-off right. However, if you purchased through the app store, Apple or Google's refund policy overrides Australian Consumer Law - this is a limitation many consumers don't realise. If Soultime or the app store refuses a legitimate refund claim, you can lodge a complaint with the Australian Communications and Media Authority or your state's fair trading office.

Common mistakes when cancelling soultime

Cancellation is simple, but users often make costly errors. Here are the traps Stopee sees repeatedly.

Mistake 1: assuming deletion equals cancellation

Deleting the Soultime app from your phone does nothing to stop your subscription. Your renewal charge will still hit your credit card on schedule. You must cancel in the app store settings, not your device home screen. Many Australian users discover this too late when their statement arrives.

Mistake 2: missing the cooling-off window

If you bought Soultime through Apple or Google, you have 48 hours (Google) or 14 days (Apple) to request a refund. After that window closes, refunds become discretionary and much harder to secure. Don't wait weeks hoping for a refund; request it immediately if you've changed your mind.

Mistake 3: cancelling mid-cycle without checking refund eligibility first

If you cancel an annual Soultime subscription after 3 months, you lose the remaining 9 months of value (approximately A$72.74 worth). Before cancelling, check whether you qualify for a pro-rata refund through Apple or Google - sometimes you do, sometimes you don't. Ask first, cancel second.

Mistake 4: not keeping cancellation proof

Save your app store confirmation email and a screenshot of your cancellation status. If Soultime charges you again by mistake, or if a billing dispute arises, you'll need this proof. Stopee has helped consumers dispute phantom charges by simply showing their email confirmation.

Mistake 5: trying to cancel via soultime's website when you have no website account

Soultime doesn't operate a web-based subscription portal (users access the app via iPhone or Android). If you try to cancel on a non-existent website, you'll waste time and give up. Always cancel through the app store where you actually made the purchase.

How to request a refund if soultime or the app store refuses

If you're eligible for a refund but both Soultime and Apple or Google have declined, you have escalation options.

Step-by-step refund dispute process

1. Gather all evidence: your purchase receipt, cancellation confirmation, app store refund denial email, and a written summary of why you believe you deserve a refund (for example, "App was non-functional after purchase" or "Charged twice").
2. Contact the Australian Communications and Media Authority (ACMA) if the app store is responsible, or your state's Office of Fair Trading if Soultime is responsible. Provide your evidence and explain the issue clearly.
3. ACMA and state fair trading offices investigate complaints free of charge and often compel companies to refund if the consumer has a legitimate claim.
4. If escalation to regulators doesn't resolve the issue, you can file a claim in your local small claims court (under A$10,000) or use a consumer dispute resolution service like Stopee, which has helped thousands of Australians recover refunds from digital service providers.

Pro tip: Most app-store and Soultime refund disputes resolve faster when you mention Australian Consumer Law or contact a regulator. Companies respond more quickly to formal complaints than informal requests.

Cancellation checklist and final verification

Use this checklist to ensure your cancellation is complete and your account is secure.

Soultime contact details and escalation address

If you need to contact Soultime directly for cancellation assistance or disputes, use these details.

Official contact information for soultime

Email: info@soultime.com

Postal address: 42 Newmarket Road, Cambridge, England, CB5 8EP (Note: Soultime operates from the United Kingdom, so postal responses may be slow.)

Response time: Most support inquiries receive a reply within 5-7 business days. If you don't receive a reply after 10 days, escalate to Stopee or your state's fair trading office, which can file a formal complaint on your behalf.

Australian regulator contacts

Australian Communications and Media Authority (ACMA): acma.gov.au or phone 1300 850 115

Your state's Office of Fair Trading: Search "[your state] Office of Fair Trading" for contact details and complaint forms.

If your cancellation or refund dispute remains unresolved, Stopee has helped thousands of consumers navigate these exact issues and recover refunds when companies refuse legitimate claims. Reach out through Stopee.com to connect with advocates who specialise in digital service disputes.