Manage Spaceship

How to cancel your spaceship account in australia and reclaim your cash

What spaceship is and why you might want to leave

Spaceship is a fintech investment platform that lets retail investors access managed portfolios with low entry costs. The service includes Voyager, a micro-investing app, and Spaceship Super, a superannuation product designed to make long-term wealth building simpler. The platform markets themed investment strategies and diversified options, each with transparent fee structures that appeal to Australians who want to avoid complex jargon.

If you're thinking about cancelling, you might be moving to a different platform, reassessing your investment strategy, or simply wanting to simplify your finances. Whatever your reason, Stopee is here to help you navigate the cancellation process with confidence and without unexpected surprises. Understanding the mechanics of closing your account-fees, timing, refunds and your legal rights-puts you back in control.

Why australians decide to cancel

People cancel Spaceship accounts for many reasons. Some find better investment returns elsewhere, others want lower fees, and many simply prefer a different user experience. You might be consolidating super funds, switching to a traditional broker, or stepping back from investing altogether. The good news: closing your account is straightforward once you know the steps and the pitfalls to avoid.

How stopee can help you cancel without mistakes

At Stopee, we've helped thousands of consumers cancel subscriptions and investment accounts across Australia. We understand the frustration of confusing account closures, surprise charges, and delayed refunds. This guide walks you through exactly how to cancel Spaceship, what fees you'll face, what money you're entitled to, and how Australian consumer law protects you if things go wrong.

Your pricing and fees at spaceship

Before you cancel, it's worth understanding what you're currently paying-and what you might still owe on your way out.

Pro tip: Always check your product disclosure statement (PDS) before cancelling. Fees and terms can change, and the PDS is the legally binding source of truth for your product. You can download it from your account settings or email support@spaceship.com.au.

Should you cancel your spaceship account

This section helps you decide whether cancellation is right for you, or whether you should pause and reconsider.

Reasons to stay with spaceship

If you're invested in long-term growth and feel comfortable with Spaceship's portfolio options, staying might make sense. The platform's low minimum investment (often under A$100 for Voyager) and straightforward fee model appeal to many Australians. Super consolidation can also be complicated, so if you're happy with Spaceship Super, moving it elsewhere adds administrative hassle.

Additionally, selling investments to close your account triggers capital gains tax considerations. If you have unrealised gains, you'll crystallise them on closure, which could mean a tax bill. Think through whether the timing makes sense for your tax year.

Reasons to cancel

You should consider cancelling if the monthly A$3 Voyager fee no longer justifies your portfolio balance, or if you've found a platform with better returns or lower costs. If you're moving overseas, consolidating super, or simply want to simplify your finances, closure is a sensible next step. Stopee recommends cancelling if you're not using the platform actively and feel like you're paying fees for nothing.

How to cancel your spaceship account step by step

Closing your Spaceship account is simple-but there are critical steps to follow to avoid being charged twice or missing a refund deadline.

Cancelling spaceship voyager through the mobile app

Most Voyager account holders cancel via the app, which is the fastest and most reliable method.

1. Open the Spaceship mobile app and sign in to your account.
   • If you can't log in, reset your password via the login screen.
2. Tap the menu icon (usually three horizontal lines) at the bottom right of your screen.
   • On some versions, this is labelled "Account" or "Profile".
3. Look for "Close my portfolio" or "Close account" and tap it.
   • Warning: Read the on-screen summary carefully. Spaceship will tell you your current balance and any outstanding fees.
4. Confirm you want to close the account and follow the prompts to select your payout method.
   • You can choose direct bank transfer or reinvestment if you're moving funds within Spaceship.
5. Review your closure confirmation email within 24 hours.
   • It will show your final balance, closure date, and expected payout timeframe (typically five business days).

Cancelling via email or support contact

If you can't access the app or prefer written confirmation, you can email Spaceship support directly.

1. Email support@spaceship.com.au with the subject line "Account closure request."
   • Include your full name, email address registered with Spaceship, and account type (Voyager or Super).
2. State clearly that you want to close your account and receive your funds via bank transfer.
   • Include your BSB and account number for payment processing.
3. Request written confirmation of your closure date and expected payout date.
   • Pro tip: Save this email thread-it's your proof of cancellation if a dispute arises.
4. Expect a response within two business days.
   • If you don't hear back, follow up with a second email marking it as urgent.

Cancelling spaceship super

Super closure is more complex than Voyager because of tax and regulatory requirements. You cannot simply withdraw funds before retirement age unless you have a valid reason under superannuation law.

1. Check your eligibility to access your super.
   • You can only withdraw before preservation age if you've met a condition of release (e.g., permanently leaving Australia, severe financial hardship, or terminal illness).
2. If you're consolidating super funds, contact Spaceship Super directly at super@spaceship.com.au.
   • Request a rollover form to move your balance to another super fund.
3. Complete the rollover form and submit it to your new super provider.
   • Spaceship will process the transfer within 10 business days.
4. Once the rollover is complete, your Spaceship Super account will automatically close.
   • You'll receive a final statement showing the transfer amount and any remaining balance.

Warning: Do not attempt to access your super early outside of the conditions above. The Australian Tax Office (ATO) treats unauthorised early access as a breach, and you'll face penalties and tax consequences that far exceed any benefit.

Timeline and what happens after you cancel

Understanding the closure timeline helps you plan your finances and avoid missing money that should be returned to you.

The cancellation timeline

Spaceship's closure process typically unfolds like this. On the day you request closure (or the next business day), your account is flagged for closure and no new investments can be added. Within one to two business days, your holdings are liquidated at the unit price current at the time of closure. Within five business days, your cash balance is transferred to the bank account you've nominated. You'll receive email confirmations at each stage.

Pro tip: Request closure on a Monday or Tuesday if possible. This gives Spaceship five business days to process within the same week, reducing the chance of delays bleeding into the next week.

After your account closes

Once your account is closed, you may still receive promotional emails for a short time-this is normal. You can unsubscribe by clicking the link at the bottom of those emails. Check your nominated bank account daily for five business days after closure. If your funds don't arrive within five business days, contact Spaceship immediately with your closure confirmation email and bank details.

Additionally, Stopee recommends you keep records of your closure date and final balance statement for at least seven years. These documents are proof of your investment history and may be needed for tax purposes or if a dispute arises.

Refunds, fees and what you're owed on exit

This section clarifies the money owed to you and any fees that will be deducted from your final payout.

How refunds work

You're not getting a refund in the traditional sense-Spaceship returns your investment balance (the value of your holdings) to you, not the fees you've already paid. Here's how it breaks down. Management fees are embedded in the unit price, so you've already paid them as your portfolio grew or shrank. You won't see a separate "refund" for these. The monthly account fee (A$3 for Voyager) is charged in arrears, so a final charge may appear on your closure statement for the month in which your account was closed.

Pro tip: If you cancel mid-month, check whether Spaceship charges a full month's fee or prorates it. Request a prorated refund in writing if they charge the full A$3. Many fintechs will honor this if you ask politely.

What gets deducted from your payout

Your final balance is calculated as: (Your original investment + gains/losses) − (embedded management fees) − (any outstanding monthly fees) − (any platform fees or regulatory charges). Platform holds-such as pending regulatory fees-may delay your payout by a few days. Always ask Spaceship to itemize your final balance before confirming closure, so you know exactly what you're receiving.

Tax implications on closure

If you've held Voyager for more than 12 months and made a gain, you may be liable for capital gains tax on the profit. Spaceship will provide a transaction history that shows your cost base and exit price; use this to calculate your gain. If you've made a loss, you can offset it against other capital gains. For Super, no tax applies on closure as the fund handles all tax obligations internally.

Your consumer rights and what australian law says

Australian Consumer Law and superannuation regulations protect you when you cancel financial services. Knowing these rights empowers you to push back if Spaceship refuses to close your account or withholds your money.

Cooling-off rights

If you opened your Spaceship account within the last 14 days, you may have a cooling-off right under Australian Consumer Law. This allows you to change your mind and request a full refund (minus any losses) within 14 calendar days of account opening. Check your product disclosure statement-it will specify the exact cooling-off period. If you're within the window, email support@spaceship.com.au and state "I am exercising my cooling-off right" explicitly.

Right to cancel at any time

After the cooling-off period, you have an unrestricted right to close your account and access your funds at any time. Spaceship cannot force you to keep your money invested or impose additional penalties for early exit. Australian Financial Conduct Authority (AFCA) guidelines make this clear: managed investment platforms must allow exit on reasonable notice without unreasonable fees.

Dispute resolution and escalation

If Spaceship refuses to close your account, delays your payout beyond five business days, or charges you unexpected fees, escalate through AFCA (Australian Financial Complaints Authority). Stopee has helped consumers use AFCA to recover thousands of dollars in disputed closures. You can lodge a complaint for free at afca.org.au. AFCA is independent and has the power to force Spaceship to refund you or reverse charges.

Pro tip: Always give Spaceship 10 business days to resolve your issue before escalating to AFCA. Send a final warning email stating your issue and asking for resolution by a specific date. If they don't respond, lodge your AFCA complaint with a copy of all correspondence.

Common cancellation mistakes and how to avoid them

Cancellations often go wrong not because companies act dishonestly, but because customers don't follow the process correctly. Here are the pitfalls Stopee sees most often, and how to sidestep them.

Not downloading your transaction history before closure

Once your account is closed, accessing old statements becomes harder. Before you cancel, download your full transaction history, annual tax statements, and final account statement. These documents prove your investment history and are essential if you need to dispute a fee or prove your cost base to the ATO. Most fintechs delete accessible statements 12 months after closure, so grab them now.

Assuming fees will be refunded

This is the most common misconception. Monthly account fees and management fees are never refunded-they're the cost of using the service. You're only getting back your investment balance plus any gains. Don't expect a separate refund cheque. If Spaceship shows a final charge on your statement, that's likely the account fee for the closure month, and it's legitimate.

Forgetting to update your bank details

If your nominated payout bank account has closed or the details are wrong, Spaceship's payment will bounce. The funds return to Spaceship and reclaiming them takes weeks. Verify your BSB and account number before you request closure. If you've changed banks recently, update your details in your Spaceship account settings first.

Not keeping closure confirmation emails

Your email confirming the closure request is your proof. If a charge appears on your account after closure, or if your funds don't arrive, you'll need to prove when you requested closure. Many consumers delete these emails and later struggle to dispute unexpected charges. Keep them for at least 12 months.

Closing during market volatility

Unit prices fluctuate daily. If you close on a day when markets are down, your final balance will be lower than the day before. You can't control market timing, but you can control when you request closure. If you're comfortable with your current balance, close on a day that feels right to you-don't wait hoping for a bounce that might not come.

Cancellation checklist for spaceship

Use this checklist to ensure you don't miss any critical steps before, during, or after closure.

What users and reviewers say about spaceship cancellations

Across consumer forums and review platforms, Spaceship users report mixed experiences with closure. Most praise the simplicity of the in-app cancellation process-it's intuitive and takes under two minutes. The five-business-day payout timeframe is generally met without issues. However, some reviewers report delayed responses to cancellation emails, surprise final fees they weren't expecting, and confusion around whether their super had actually been closed.

The consensus is positive: if you use the app to cancel, the process is smooth. If you email, expect slower responses. Stopee recommends using the app whenever possible. One consistent complaint is the lack of prorated refunds for monthly fees, so don't be shy about requesting one if you cancel mid-month.

How stopee supports you in cancelling subscriptions and investments

At Stopee, we understand that cancelling financial services can feel daunting. We've created this guide to translate the jargon, flag the traps, and put you back in control of your money. Whether you're cancelling Spaceship Voyager, moving your Super, or simply stepping back from investing, you deserve clarity and confidence.

Stopee has helped thousands of Australian consumers cancel subscriptions and investment accounts without losing money or getting stuck in unexpected fees. Our guides cover banking, insurance, utilities, and fintech platforms. If you get stuck during your Spaceship closure, our resources and checklists are here to help you find the next step. We believe every consumer should be able to exit a service they no longer want without friction or fear.

Contact spaceship directly

For account closure inquiries, contact Spaceship using the details below:

Email: support@spaceship.com.au (for Voyager) or super@spaceship.com.au (for Super)

Website: help.spaceship.com.au

Phone: Check your account settings or the Spaceship app for the most current phone number.

For disputes or complaints, escalate to AFCA at afca.org.au or call 1800 931 678 (free call).

You now have everything you need to cancel your Spaceship account with confidence. Follow the steps in order, keep your confirmation emails, and don't hesitate to ask Spaceship for clarity if something feels off. Stopee is here to remind you: your money is yours, and you have the right to access it or move it whenever you choose. Cancel with certainty.