Manage Viral Launch
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Viral Launch: The Right Way
How to cancel your viral launch subscription and reclaim your money
What viral launch is and why you might want to cancel
Viral Launch is a software platform designed for Amazon sellers who need market intelligence, product research, keyword analysis and PPC management tools. The service operates on a monthly or annual subscription model with three main plan tiers, each priced in US dollars and converted to Australian dollars when you pay.
You might be considering cancellation for several reasons: the service no longer fits your business model, you've found a cheaper alternative, or you're unhappy with the tool's performance. Whatever your reason, Stopee exists to help you navigate the cancellation process clearly and protect your consumer rights while you do it.
Understanding viral launch's subscription model
Viral Launch charges you at the start of each billing cycle, and your access continues until the end of your current period even after you cancel. The company offers a short money-back guarantee on new purchases, but refunds beyond that window are not automatically provided. This means timing matters when you decide to cancel, and understanding their refund policy upfront is essential.
Why you should act quickly if you've decided to leave
If you're on an annual plan or you're approaching your next billing date, delays in submitting your cancellation request could trigger another charge. Stopee recommends you submit your cancellation immediately rather than waiting, because Viral Launch processes cancellations within 5-7 business days, and you want that request logged before your renewal date arrives.
Pricing breakdown for australian subscribers
Viral Launch displays prices in US dollars on their official website, but your credit card charges you in AUD at the current exchange rate. Below is an approximate pricing guide to help you budget before you cancel.
| Plan tier | USD pricing (official) | Approximate AUD cost | Billing frequency |
|---|---|---|---|
| Core | $49/month or $539/year | A$73.50/month or A$808.50/year (approx) | Monthly or annual |
| Growth | $79/month or $790/year | A$118.50/month or A$1,185/year (approx) | Monthly or annual |
| Scaler | $249/month or $2,739/year | A$373.50/month or A$4,108.50/year (approx) | Monthly or annual |
Important note: AUD amounts above are approximate conversions using recent mid-market rates and are for budgeting only. Exchange rates fluctuate daily, so use a live currency converter to see what you'll actually be charged at the time of your cancellation request. Your credit card statement will show the precise AUD amount.
Your australian consumer rights and protections
As an Australian consumer, you have statutory protections under the Australian Consumer Law (ACL) that apply even to overseas digital services like Viral Launch.
What the australian consumer law says about subscriptions
The ACL requires that services be supplied with due care and skill, and that they match what the provider describes or promises. If Viral Launch fails to deliver the features, reliability or performance you're paying for, you have the right to request a remedy: repair, replacement or refund. These rights exist independently of the company's stated refund policy.
If Viral Launch charged you without clear consent, continued to charge after you requested cancellation, or the service was not fit for its intended purpose, you can dispute the charge with your bank and escalate complaints to the Australian Competition and Consumer Commission (ACCC).
When you can push back on their refund policy
Viral Launch's policy states refunds are offered only within a short trial window. However, if the service failed to work as described or if the company breached its own terms by continuing to charge you after cancellation, the ACL gives you grounds to claim a refund regardless of their stated policy. Stopee advises you to document every step of your cancellation attempt and keep all email confirmations, because evidence is your strongest tool if you need to escalate.
How to cancel your viral launch subscription step by step
Viral Launch requires a formal written cancellation request sent to their service email address or registered mailing address. Follow these steps to ensure your cancellation is processed and documented.
- Log into your Viral Launch account and gather your account details.
- Write down your full account email address, subscription ID (if visible), and the plan tier you're subscribed to.
- Note the current billing date and your next renewal date so you can reference it in your cancellation letter.
- Prepare your written cancellation request.
- Write a clear, professional email or letter stating: "I request immediate cancellation of my Viral Launch subscription effective today" or your preferred end date.
- Include your full name, account email address, subscription ID, and the date of your request.
- Keep the tone courteous and factual; avoid complaints in this initial request (save those for escalation if needed).
- Send your cancellation request to service@viral-launch.com.
- Use the subject line: "Subscription Cancellation Request - [Your Email Address]".
- Pro tip: Send this email from the same email address registered on your account so there's no doubt about your identity.
- Request a read receipt or use email tracking (many free tools like Mailtrack or Google's built-in delivery confirmation work).
- Allow 5-7 business days for Viral Launch to process your request.
- Do not submit a second request during this window; multiple requests can confuse the process and delay resolution.
- Check your inbox (including spam) for a cancellation confirmation email.
- Verify that your access has been revoked and no further charges appear.
- Try logging into your Viral Launch account 7 business days after your request; if cancellation was successful, you'll be unable to access the platform.
- Monitor your bank or credit card statement for 4-6 weeks to ensure no renewal charge appears.
- Follow up if you receive no response within 7 business days.
- Send a second email to service@viral-launch.com with the subject: "FOLLOW-UP: Cancellation Request - [Your Email Address] - Sent [Original Date]".
- Reference your original request date and ask for a written cancellation confirmation within 2 business days.
- Warning: If Viral Launch continues to ignore your request and charges you again, escalate immediately (see the next section).
What happens after you cancel and when you should expect a refund
Cancellation and refunds are two separate processes, and understanding the difference is crucial to avoiding frustration.
Your access after cancellation
Once Viral Launch records your cancellation request, your subscription will end at the close of your current billing period. You will retain access to the platform until that date, but you will not be charged again at the next renewal. If you paid for annual access and cancel mid-year, do not expect an automatic pro-rata refund for the remaining months; Viral Launch's policy does not guarantee this.
Refund eligibility and timelines
Viral Launch offers a money-back guarantee only within a short window from your initial purchase (typically 14-30 days; check your confirmation email). If you fall within this window, you can request a refund as part of your cancellation request. Include the phrase: "I request a full refund under your money-back guarantee policy" in your cancellation email.
If you are outside the guarantee window, Viral Launch is unlikely to refund you voluntarily. However, Stopee advises you to still request a refund if you have a legitimate reason: service failure, unexpected charges, or billing errors. Keep your request professional and reference the ACL if appropriate. If the company refuses and you believe they're breaching Australian Consumer Law, you can escalate to your bank or the ACCC.
Refunds from your bank if the company ignores you
If Viral Launch refuses to cancel after your written request or continues to charge you, you can dispute the charge with your bank or credit card provider. Most Australian banks allow you to dispute recurring charges within 120 days of the charge appearing. Stopee recommends you file a dispute immediately, citing Viral Launch's failure to honour your cancellation request and providing copies of your email evidence.
Common mistakes to avoid when cancelling viral launch
Cancellation can feel stressful, especially when money is involved, but the mistakes many subscribers make are avoidable with the right approach.
Mistake 1: relying on in-app account deletion instead of a written request
Many SaaS platforms, including Viral Launch, may allow you to deactivate your account within the app, but deactivation is not the same as formal cancellation. A deactivated account can sometimes be reactivated, and billing may continue. Always send a written cancellation email to service@viral-launch.com to create an auditable record that you formally requested cancellation.
Mistake 2: cancelling too close to your renewal date
If your renewal date is in the next 2-3 days and you've only just sent your cancellation request, there's a risk Viral Launch will process your renewal before they process your cancellation. To be safe, if you're within 3 days of renewal, send your cancellation request and also contact your bank immediately to place a temporary hold or dispute any charge that appears within the next week.
Mistake 3: not keeping copies of your cancellation proof
Screenshots, forwarded emails and email delivery receipts are your only evidence if a dispute later arises. Save everything: your cancellation email, any confirmation response from Viral Launch, and your bank statements showing when charges stopped.
Mistake 4: assuming silence means approval
If Viral Launch doesn't send you a confirmation email within 7 business days, it doesn't mean your cancellation went through. Follow up. Stopee has helped thousands of consumers realise that one follow-up email can be the difference between cancellation and an unexpected charge.
Steps to take if viral launch refuses to cancel or keeps charging you
If Viral Launch ignores your cancellation request or continues charging you after you've formally requested cancellation, you have formal escalation options.
Step 1: escalate within viral launch
Send a formal letter (email is acceptable) to their primary contact address marked "Urgent - Billing Dispute - Account Cancellation". State clearly: "I formally request cancellation of my subscription as of [date], and I expect confirmation within 5 business days. If I do not receive confirmation, I will dispute this charge with my bank and lodge a complaint with the Australian Competition and Consumer Commission."
Step 2: dispute the charge with your bank
Contact your bank or credit card provider and initiate a dispute for the unauthorised or erroneous charge. Provide your bank with copies of your cancellation email and any responses (or lack thereof) from Viral Launch. Most banks in Australia allow disputes to be filed up to 120 days after the charge.
Step 3: lodge a complaint with the ACCC
If Viral Launch continues to ignore you or your bank dispute fails, you can lodge a formal complaint with the Australian Competition and Consumer Commission online at scamwatch.gov.au or by calling 1300 135 635. Provide all your evidence: cancellation emails, proof of continued charges, and your bank's response. The ACCC investigates patterns of unfair billing practices and can issue formal notices to companies.
Viral launch cancellation checklist
Use this checklist to ensure you've completed every step and protected yourself throughout the cancellation process.
| Task | Status | Date completed |
|---|---|---|
| Gathered account email, subscription ID and plan details | ☐ | |
| Wrote formal cancellation request to service@viral-launch.com | ☐ | |
| Saved copy of cancellation email and delivery confirmation | ☐ | |
| Received response from Viral Launch within 7 business days | ☐ | |
| Verified account access revoked (unable to log in) | ☐ | |
| Confirmed no renewal charge on next billing date | ☐ |
Reviews and what other australian users report
User experiences with Viral Launch cancellation are mixed, and Stopee has tracked common themes across independent review platforms and consumer forums.
What users say about the cancellation process
Some users report that cancellation goes smoothly when submitted in writing, with confirmation arriving within a few days and no further charges appearing. However, a significant number of users report delayed responses, surprise renewals, and difficulty obtaining refunds even when they believe they've met the company's conditions.
Common complaints include: slow email responses (10+ days), continued billing after a cancellation request was sent, and confusion around the 14-30 day refund window. Several users on review sites mention they had to escalate to their bank or initiate a chargeback to stop recurring charges.
What to learn from other users' experiences
The clearest lesson from user reviews is that Viral Launch requires persistent follow-up. Sending one email and waiting passively does not guarantee a response. Users who sent follow-up emails, documented everything, and escalated to their bank when ignored had better outcomes. Stopee advises you to treat your cancellation as a formal business transaction that requires evidence, not as a casual request.
When to keep your viral launch subscription and when to cancel
Before you commit to cancellation, consider whether the service truly doesn't fit your needs or whether a smaller plan might work better.
| Consider keeping if | Cancel if |
|---|---|
| You're actively selling on Amazon and using the keyword research and listing tools daily | You've stopped selling on Amazon or aren't using the tools regularly |
| The cost is recoverable through improved product listings and PPC efficiency | The monthly subscription cost exceeds the profit you're making from the platform |
| You're on the Scaler plan but could downgrade to Core for significant savings | You've found a cheaper competitor with the same features |
| You're within the money-back guarantee window and want to test it longer | The service hasn't delivered what was promised and you're within 14-30 days of purchase |
Many users cancel Viral Launch impulsively without checking whether a downgrade to a lower tier might suit them better. If cost is your only concern, email service@viral-launch.com and ask about a plan downgrade before you cancel entirely. Stopee recommends this approach because downgrading preserves your historical data and customer support relationship.
Contact information for viral launch cancellation
Use the contact method below to submit your formal written cancellation request.
Email: service@viral-launch.com
In your email subject line, write: "Subscription Cancellation Request - [Your Account Email Address]"
Processing time: 5-7 business days from receipt.
What to include in your cancellation request:
- Your full name
- Account email address
- Subscription ID (if available)
- Current plan tier (Core, Growth or Scaler)
- Your current billing date and next renewal date
- Explicit statement: "I request immediate cancellation of my Viral Launch subscription effective [today's date or preferred end date]"
Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence by providing clear, step-by-step guidance and protecting their rights under Australian law. Your cancellation is your choice, and your money is your responsibility. Follow this guide closely, document every email, and don't hesitate to escalate if Viral Launch ignores your request. You have more power than you think, and Stopee is here to help you use it.