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Cancel Cnbc Pro: The Right Way
How to cancel CNBC pro in australia: your complete step-by-step guide
What is CNBC pro and why you might want to cancel
CNBC Pro is a premium digital membership designed for active investors who want real-time market data, exclusive analysis, live TV streams and advanced portfolio tools. The service delivers professional-grade research, analyst calls, and stock screening access alongside the free CNBC content available to all users. If you've signed up but find yourself not using these premium features, or if the cost no longer fits your budget, cancellation is straightforward once you know where to look.
Understanding CNBC pro's core features
CNBC Pro bundles live market coverage, exclusive analyst commentary, on-demand video libraries, and premium editorial content into a single subscription. The service also includes consensus data from Wall Street analysts, real-time quotes and portfolio tracking tools designed for serious investors. Most subscribers appreciate the depth of coverage and speed of updates, but not everyone needs these features regularly enough to justify the ongoing cost.
Who should stay subscribed and who should cancel
Keep your subscription if you actively trade or invest, rely on analyst consensus data for decisions, or watch CNBC coverage multiple times per week. Cancel if you find yourself paying for features you never use, if you've shifted to passive investing or lower-touch portfolio management, or if the monthly charge strains your budget. Honest self-assessment here saves you from paying for a service that doesn't match your current financial needs.
CNBC pro pricing in australia
CNBC Pro operates on two main billing cycles: monthly recurring payments and annual prepaid memberships. Below is the current pricing structure converted from USD to approximate Australian dollars using recent exchange rates.
| Plan | USD price | Approx AUD | Billing cycle | Best for |
|---|---|---|---|---|
| Monthly membership | $34.99 USD | A$52-55 | Monthly recurring | Testing the service |
| Annual membership | $299.99 USD | A$448-460 | Annual recurring | Committed users (saves 29%) |
| Promotional trial | Varies | Often A$0-10 | Limited term (7-30 days) | New subscribers |
Exchange rates fluctuate daily, so your actual AUD charge may differ slightly from these estimates. Always check the amount shown at checkout before confirming payment. Annual members save roughly 29% per month compared to paying month-to-month, but you must commit to 12 months upfront.
How to cancel CNBC pro step-by-step
The cancellation process depends on whether you subscribed directly through CNBC's website or via a third-party platform such as Apple, Google Play or another app store. Each route has different procedures and refund rules, so identifying your billing source is your first critical step. Stopee has helped thousands of consumers navigate these distinctions and avoid costly mistakes.
Cancel if you subscribed directly at cnbc.com
Direct subscriptions give you the most control and the clearest cancellation path. Log into your CNBC account and manage your subscription settings directly.
- Visit cnbc.com and click your profile icon (usually top right of the page)
- Select Account settings or My account
- Navigate to Subscriptions or Manage subscription
- Locate your CNBC Pro membership in the active subscriptions list
- Click Turn off auto-renew or Cancel subscription
- Confirm the cancellation when prompted
- You will retain full access until the end of your current paid period
- No further charges will be applied after that date
- You will receive a confirmation email with your cancellation date
- Save or screenshot the confirmation page for your records
Pro tip: Log in immediately after cancelling to verify that auto-renew now shows as "off" or disabled. This single step prevents accidental charges if the first cancellation attempt fails silently.
Cancel if you subscribed via apple (iOS, iPad or mac)
Apple App Store subscriptions are managed through Apple's billing system, not CNBC's dashboard. You must cancel within Apple's settings to stop charges.
- Open the Apple App Store app on your iOS, iPad or Mac device
- Tap your profile icon (bottom right on iPhone; top right on Mac)
- Select Subscriptions
- Find CNBC in your active subscription list
- Tap CNBC Pro and select Cancel subscription
- Review the cancellation warning and confirm your choice
- Apple will show your final access date
- Your access ends automatically at 11:59 PM that day (AEDT / AEST)
- You will not be charged again
- Request a refund if you cancelled within 14 days of first purchase (Apple's standard policy)
- Go to App Store > your profile > Purchase history
- Find the CNBC Pro charge and tap Report a problem
- Select I'd like a refund for this purchase
- Explain your reason and submit
- Apple typically responds within 48 hours
Warning: Deleting the CNBC app does not cancel your subscription. You must use the App Store settings above, or your account will continue to renew and charge automatically.
Cancel if you subscribed via google play (Android)
Google Play manages your Android subscription separately from CNBC's website. Follow Google's cancellation flow to prevent future charges.
- Open the Google Play Store app on your Android device
- Tap your profile icon (top right)
- Select Manage subscriptions or Subscriptions
- Tap CNBC Pro from your active list
- Select Cancel subscription
- Confirm your cancellation
- Google will confirm your final billing date and access end date
- No refund is issued unless you cancel within 48 hours of purchase (Google's policy)
- Check your email for a cancellation confirmation from Google Play
Stopee recommends taking a screenshot of the confirmation screen to prove you cancelled on time, particularly if you plan to request a refund later.
Cancel if you subscribed through a web browser on android or other platforms
Some Android users subscribe through the CNBC website rather than the Google Play app. In this case, follow the direct cnbc.com instructions above. Always verify which method you used by checking your email receipts or payment history.
What happens after you cancel CNBC pro
Cancellation doesn't mean immediate loss of access. Understanding your post-cancellation timeline helps you plan your next moves and avoid confusion.
Your access period after cancellation
Once you turn off auto-renew or cancel, CNBC Pro access continues through the end of your current billing cycle. If you subscribed on 15 January with monthly billing, and you cancel on 20 February, you retain premium access until 15 March. Only then does your account revert to free CNBC access.
No partial refunds are issued for the unused portion of your paid period unless you fall within a specific consumer protection window or CNBC discontinues the service. This is stated clearly in CNBC's subscription terms.
What content you lose after the paid period ends
After your subscription expires, you lose access to analyst calls, premium research archives, live market data tools, stock screeners and exclusive video content. You retain access to the free CNBC website, free mobile app content and publicly available news articles. Your portfolio tracking data and saved watchlists may remain in your account if you keep your profile active, but you cannot use premium features to manage them.
Reactivating your account later
You can resubscribe to CNBC Pro at any time using the same account. Your previous profile, saved articles and preferences will be restored if you log back in with your original email and password. No penalty applies for cancellation and reactivation.
Your refund rights and australian consumer law
Australian Consumer Law protects you in ways that go beyond CNBC Pro's published terms. Understanding these rights empowers you to push back if CNBC refuses a legitimate refund claim.
When you have a legal right to a refund
You have an automatic refund entitlement if CNBC Pro is not of acceptable quality, not fit for the purpose advertised, or not as described at the point of sale. "Not of acceptable quality" means the service is unavailable, crashes frequently, or fails to deliver the core features promised. You also have a refund right if CNBC discontinues the service entirely, or if you cancel within 14 days of purchase as a new subscriber.
The Australian Consumer Law applies regardless of CNBC's terms and conditions. Terms that attempt to exclude refund rights are void and unenforceable.
Step-by-step: requesting a refund under australian consumer law
- Document the problem: take screenshots of error messages, dates when the service was unavailable, or features that don't work as advertised
- Contact CNBC Support directly
- Visit cnbc.zendesk.com/hc/ and submit a ticket describing the issue
- Reference "Australian Consumer Law" in your message
- Request a full or partial refund with a specific reason (e.g., "service unavailable for 5+ days")
- Allow 5-7 business days for a response
- If CNBC refuses, escalate to the Australian Competition and Consumer Commission (ACCC)
- Lodge a complaint at accc.gov.au with screenshots and correspondence copies
- The ACCC investigates if a pattern emerges across multiple complaints
- You may pursue a small claims tribunal if the refund exceeds A$500 and under A$10,000
Stopee advises keeping all correspondence with CNBC and payment receipts for at least 12 months in case you need to escalate a dispute later.
The 14-day cooling-off period for new subscribers
If you subscribed to CNBC Pro within the last 14 calendar days and have changed your mind (regardless of whether it's faulty), you may request a full refund under Australian Consumer Law Section 139A. This applies even if you've used the service heavily during the trial period.
- Contact CNBC Support within 14 days of your purchase date
- Clearly state: "I am exercising my right to cancel under the Australian Consumer Law 14-day cooling-off period"
- Provide your order confirmation number and subscription start date
- Request a full refund to your original payment method
- CNBC must process the refund within 14 days of receiving your request
Warning: This 14-day window starts from your purchase date, not from when you first use the service. If you discover you bought CNBC Pro 16 days ago, you have lost this automatic protection. Act quickly if you're near the deadline.
Common mistakes to avoid when you cancel CNBC pro
Cancellation is simple, but small oversights can cost you money or create unnecessary stress. Learn from the pitfalls other Australian subscribers have hit.
Missing your renewal date
The most expensive mistake is forgetting to cancel before auto-renew charges your card. If you're on monthly billing, mark your calendar 5 days before your billing date and cancel early. If you're on annual billing, a single missed cancellation costs you a full A$450+ renewal charge.
Pro tip: Set a phone reminder for the 25th of each month (or 5 days before your known billing date). Check your subscriptions page every quarter to confirm auto-renew remains off.
Assuming you'll get a refund for unused time
CNBC's standard policy is no refunds for partial periods. If you're on annual billing and cancel after 6 months, you do not receive a refund for the remaining 6 months. This rule is stated plainly in the subscription terms, but many users ignore it and feel blindsided later.
The only exceptions are the 14-day cooling-off period (above), service discontinuation by CNBC, or proof that the service failed to deliver promised features (Australian Consumer Law claim).
Confusing your billing source
You cannot cancel an Apple subscription through cnbc.com, or a direct subscription through Google Play. Each platform has its own system. If you cancel in the wrong place, your subscription will continue to renew and charge. Always check your email receipt to confirm which platform billed you, then cancel through that same platform.
Not saving proof of your subscription details
If a dispute arises weeks or months later, you'll need evidence of when you subscribed, what you paid, promotional terms applied, and confirmation of cancellation. Forward your initial order confirmation email to yourself in a separate "Financial Records" folder. Screenshot your cancellation confirmation. Stopee has seen countless consumers struggle to prove their case because they deleted emails or didn't record the cancellation date.
Deleting the app without turning off auto-renew
Uninstalling the CNBC app from your phone does not cancel your subscription. The service continues to renew and charge your card invisibly. You must follow the platform-specific steps above (cnbc.com, Apple, or Google Play) to actually stop the recurring payment.
Your cancellation checklist for CNBC pro
Use this checklist to ensure you complete cancellation correctly and protect yourself from accidental re-charges.
| Task | Status | Notes |
|---|---|---|
| Identify your billing source (CNBC, Apple, Google Play, etc.) | [ ] Done | Check your receipt email |
| Note your next renewal date | [ ] Done | Access ends after this date |
| Cancel using the correct platform's process | [ ] Done | See steps above for your platform |
| Screenshot the cancellation confirmation | [ ] Done | Save to phone or email to yourself |
| Log in 24 hours later to verify auto-renew is off | [ ] Done | Prevents silent billing failures |
| Set a calendar reminder for your renewal date | [ ] Done | Confirm you don't have access (or charges) after this date |
What other australian investors say about CNBC pro
Real subscribers share mixed perspectives on the service. Understanding their experiences helps you decide whether you made the right choice to cancel-or whether you should reconsider.
Why users love CNBC pro
Active traders and professional investors consistently praise the speed of market data, depth of analyst commentary and quality of exclusive interviews. Users report that the stock screener saves them hours of research each month, and the live call-in shows provide real-time expert perspective unavailable elsewhere. For serious investors, the annual membership breaks even quickly.
Why users cancel CNBC pro
The most common complaint is cost for occasional users. Casual investors who check the market once or twice weekly find that free news sources (ABC News, Yahoo Finance, trading platforms' built-in analysis) meet their needs. Others cancel because they switched to passive ETF investing and no longer need analyst consensus data or active stock screening. Time constraints also drive cancellations: busy professionals realise they never actually open the app, making the subscription a sunk cost.
Technical issues rank second: users report login problems, app crashes on specific Android devices and paywall confusion (free vs. premium content visibility). These friction points often trigger cancellation even among users who value the content.
Keep or cancel: your decision table
Below is a side-by-side comparison to help you assess whether cancelling was the right choice or whether you should reactivate.
| Situation | Keep CNBC Pro | Cancel CNBC Pro |
|---|---|---|
| You trade or actively rebalance portfolio | Yes, keep it | Cancel if using simple buy-and-hold ETF strategy |
| You use premium features 2+ times per week | Yes, keep it | Cancel if using features once monthly or less |
| Annual cost fits your budget | Yes, keep it | Cancel if A$55/month strains finances |
| Free alternatives meet your research needs | Reactivate later if needs change | Yes, cancel now |
| Service has been unavailable or buggy | Contact support first | Yes, cancel and claim refund |
| You want to test it later without commitment | No, upgrade to annual for savings | Yes, cancel and monitor for promotions |
Contact CNBC pro support and escalation
If you encounter resistance to cancellation, have refund questions or need to report a billing error, here's where to reach CNBC directly.
CNBC support channels
- Help centre: cnbc.zendesk.com/hc/en-us/ (includes FAQs and ticket submission)
- Email support: Reply to your order confirmation email or submit a help request through your account dashboard
- Phone: Check your cnbc.com account page for international phone support numbers
- Social media: Tweet @CNBC or @CNBCHelp for public visibility (fastest response times)
Escalation: australian regulator contact
If CNBC refuses to honour a legitimate refund claim under Australian Consumer Law, escalate to the Australian Competition and Consumer Commission.
- ACCC online complaint: accc.gov.au/consumers/complaints (free, formal record created)
- ACCC phone: 1300 302 502 (Australian business hours)
- Provide: your order confirmation, cancellation proof, correspondence with CNBC, and a clear explanation of why you believe you deserve a refund
The ACCC cannot force CNBC to refund you directly, but complaints are logged and investigated. Multiple complaints trigger regulatory action and may influence CNBC's future Australian practices.
Your final takeaway: cancel with confidence
Cancelling CNBC Pro is a straightforward process once you know your billing source and follow the correct platform-specific steps. You retain full access through your paid period, face no cancellation fees, and can reactivate anytime without penalty. Your biggest protection is Australian Consumer Law, which gives you refund rights that override CNBC's standard terms if the service fails or you cancel within 14 days as a new subscriber.
Document your cancellation, verify auto-renew is disabled, and monitor your bank statement for the next billing cycle to confirm no surprise charge appears. If a charge does occur after cancellation, contact CNBC immediately with your cancellation proof and request a refund within 60 days.
Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover unwanted charges, and understand their rights under Australian consumer protection law. Whether you're cancelling to save money, switch providers or simply shift your investment strategy, Stopee provides the clarity and step-by-step guidance you need to make the process painless. Your financial freedom starts with taking control of your subscriptions today.