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Cancel Diamond Pass: The Right Way
How to cancel your diamond pass subscription before the next charge hits
What diamond pass is and why you might want to cancel
Diamond Pass is a ticketing and membership platform that organisations use to sell season passes, event access, and weekly reward bundles through branded mobile apps and in-app purchase systems. You encounter Diamond Pass products as a consumer in multiple forms: as a weekly digital reward bundle inside mobile games (like the Weekly Diamond Pass in Mobile Legends at A$2.99), as seasonal VIP memberships at venues or parks, or as branded season passes sold through partner organisations.
The confusion starts here: the same label "weekly diamond pass" can mean a one-time 7-day bundle that ends automatically, a stackable one-time pass, or a recurring weekly subscription that auto-renews and charges you every 7 days until you cancel. At Stopee, we know this ambiguity catches thousands of Australian consumers off guard, especially when a purchase you thought was one-off suddenly appears as a recurring charge on your credit card or Apple/Google account.
Common reasons consumers cancel diamond pass
You might cancel because you purchased a weekly pass thinking it was one-time, only to discover recurring charges on your statement. Or you stacked multiple passes by accident, or the promised daily rewards never appeared in your app. Some players simply lose interest in the game or venue membership and want to stop the weekly drain. Whatever your reason, Stopee is here to walk you through the exact steps to stop those charges.
Who is behind diamond pass
Diamond Pass is developed and managed by Sourceree Software. When you need to cancel, you will contact them directly via postal mail with your account details and a clear cancellation request. Expect their response to arrive via their standard support process, which can take 7 to 10 business days or longer depending on their workload.
Diamond pass pricing and subscription formats in australia
Understanding the pricing structure and billing cycle is your first defence against unwanted charges.
| Plan type | Typical consumer context | AU price example | Billing cycle |
|---|---|---|---|
| Weekly pass (one-time) | 7-day reward bundle, ends after 7 days automatically | A$2.99 | None after 7 days |
| Weekly subscription (auto-renew) | Recurring charges every 7 days until cancelled | Varies by region and partner | Every 7 days |
| Season pass or VIP membership | Year-long access sold by parks, venues, or sports teams | Varies widely by partner | Annual or monthly |
| Stackable one-time passes | Multiple passes queue and activate sequentially | A$2.99 per pass | None per pass |
Pro tip: Always check the product wording at the point of purchase. Look for words like "subscribe", "recurring", or "auto-renews". If you see those terms, it is a subscription. If the purchase screen says "one-time" or "7-day pass", it should not auto-renew, but screenshot or photograph the purchase confirmation anyway.
Why your diamond pass cancellation matters under australian consumer law
Australian Consumer Law protects you when companies charge recurring fees without your informed consent or make it deliberately difficult to cancel. Here is what you need to know.
Your right to cancel and get a refund
The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), gives you strong protections. If Diamond Pass charged you for a subscription you did not clearly consent to, or if the product was not as described (for example, rewards that never appeared), you have the right to demand a refund. You also have the right to cancel any ongoing subscription at any time without penalty, though you may not receive a refund for the current billing period.
If Diamond Pass or its payment processor (Apple, Google, your bank) refuses to stop charging you within 14 days of your cancellation request, you can lodge a dispute with the ACCC or escalate via your payment provider's formal complaint process. Stopee recommends documenting every step: save your purchase receipt, bank statements showing charges, your cancellation email or letter, and any responses from Sourceree Software or the payment platform.
Protections for misleading or unclear billing
If you can show that the purchase screen was unclear about whether it was a one-time or recurring charge, the ACL is on your side. Many players report that the Diamond Pass offer wording was ambiguous or that the subscription status did not appear in their device's subscription management screens. That confusion is not your fault, and consumer law recognises it. Stopee has seen similar cases where the company refunded users because the purchase experience was genuinely unclear.
How to cancel your diamond pass subscription step by step
Cancellation of Diamond Pass subscriptions operates differently from mainstream services because Sourceree Software does not offer a self-service cancellation portal or in-app unsubscribe button. You must contact them directly by postal mail.
Method 1: cancel via postal mail (the primary route)
This is the only documented method to cancel a Diamond Pass subscription. Follow these steps precisely to ensure your cancellation is recorded.
- Gather your account information
- Find the email address associated with your Diamond Pass or in-app purchase account
- Locate your most recent purchase receipt or transaction ID (check your email inbox, Apple/Google account, or bank statement)
- Note the date you want the cancellation to take effect
- Write a clear cancellation letter
- Use plain language: "I request the immediate cancellation and deletion of my Diamond Pass account"
- Include your full name, email address, and account email
- State the date you purchased the subscription and the amount charged (e.g., "A$2.99 charged on 15 November 2024")
- Keep the letter concise; do not include irrelevant complaints or stories
- Sign and date the letter
- Send the letter to Sourceree Software
- Address your letter to Sourceree Software at the primary contact address listed on the Diamond Pass platform or developer information page
- Use registered or tracked postal mail so you have proof of delivery
- Keep a photocopy of the letter and proof of postage for your records
- Wait for confirmation
- Sourceree Software should respond within 7 to 10 business days, though timescales can vary
- They will confirm cancellation via email to your account address
- Monitor your bank or payment app for the next scheduled charge (7 days after your request if it is weekly billing)
- Verify the cancellation on your payment platform
- Log into your Apple App Store account, Google Play account, or credit card issuer
- Check your subscription list and confirm Diamond Pass no longer appears or is marked as cancelled
- If a charge still appears 10 days after your postal cancellation request, escalate to your payment provider
Method 2: cancel through your payment platform (parallel action)
Warning: While you submit your postal cancellation to Sourceree Software, you should simultaneously cancel the subscription on your device or payment account to prevent any additional charges while waiting for their response.
- Cancel via Apple App Store (if you purchased on iPhone or iPad)
- Open the Settings app on your device
- Tap your name at the top, then "Subscriptions"
- Find Diamond Pass or the associated app (e.g., Mobile Legends) in the list
- Tap it and select "Cancel Subscription"
- Confirm the cancellation; Apple will show an end date
- Screenshot this confirmation for your records
- Cancel via Google Play (if you purchased on Android)
- Open the Google Play app on your device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions", then "Subscriptions"
- Tap the Diamond Pass subscription and select "Cancel subscription"
- Follow the prompts to confirm; Google will show a cancellation date
- Screenshot this confirmation
- Cancel via your credit card or bank
- If you added a card directly to the app (not via App Store or Play), contact your bank or credit card issuer
- Ask them to block or cancel recurring charges from the Diamond Pass merchant
- Request a written confirmation via email
Pro tip: Cancelling via your payment platform is faster than waiting for Sourceree Software's postal response. Do both. This dual approach protects you if either pathway has a lag or administrative error.
What happens after you cancel your diamond pass
Cancellation can feel uncertain, especially when you are waiting for a response from a company you have never heard of. Here is what to expect and how to confirm the process is complete.
Timeline and charge verification
After you cancel (via postal mail, payment platform, or both), your subscription should stop at the end of the current billing cycle. If your weekly charge is due on Friday, and you cancel on Wednesday, you will likely be charged one more time on Friday because you are still within the active week. That final charge is usually unavoidable; consumer law does not typically permit refunds for the active billing period.
Monitor your payment method closely for the next 14 days. Check your bank statement, credit card, Apple App Store, and Google Play activity. If a charge appears after your cancellation date, you have grounds to dispute it with your payment provider or lodge a complaint with Sourceree Software and the ACCC.
Refund eligibility
Refunds are available in these scenarios:
- You were charged for a subscription you did not consent to or that was unclear at purchase
- The service was not delivered as described (e.g., promised daily rewards did not appear)
- A charge continued after you submitted a valid cancellation request
- You were charged more than once for the same pass (duplicate billing)
Request a refund in writing to Sourceree Software within 30 days of the disputed charge. Include your transaction ID, the amount, and a brief explanation. If they refuse, contact your payment provider (Apple, Google, or your bank) to file a formal dispute. Stopee advises keeping all documentation because the ACCC can use it if you escalate further.
Common mistakes to avoid when cancelling
Cancellations can go wrong in subtle ways, and it is frustrating when you think you have cancelled but charges keep coming. Here are the traps we see repeatedly.
Mistake 1: assuming the app uninstall cancels your subscription
Deleting the game or app from your device does not cancel the underlying subscription. Charges will continue unless you explicitly unsubscribe through your device settings or contact Sourceree Software. Many players discover this when they reinstall the app weeks later and see a backlog of charges.
Mistake 2: cancelling only on one platform
If you subscribed via Apple and also linked a backup payment method, you might need to cancel both. Check all payment methods and platforms associated with your account. Stopee recommends cancelling everywhere, even if you think the subscription is only active in one place.
Mistake 3: not keeping proof of cancellation
Warning: If a dispute arises, Sourceree Software or your payment provider will ask for proof you requested cancellation. Screenshot every cancellation confirmation, save your postal letter and proof of postage, and photograph your bank statement showing the final charge date. Without this, you are at a disadvantage in any dispute.
Mistake 4: ignoring a charge after cancellation
If a charge appears after you cancelled, act immediately. Contact your payment provider within 7 days to dispute the charge. Do not wait 30 days, because dispute windows can close. Stopee has helped thousands of consumers recover funds by acting fast and providing clear evidence of cancellation.
Your checklist for cancelling diamond pass
Use this step-by-step checklist to ensure nothing falls through the cracks.
| Task | Deadline | Status |
|---|---|---|
| Gather account email and receipt | Today | ☐ Done |
| Screenshot your subscription in Apple/Google/bank | Today | ☐ Done |
| Cancel via Apple App Store, Google Play, or bank | Today | ☐ Done |
| Write and post cancellation letter to Sourceree Software | Within 2 days | ☐ Done |
| Save proof of postage and a copy of the letter | Within 2 days | ☐ Done |
| Check for unexpected charges after 7 days | Within 7 days | ☐ Done |
| Receive confirmation email from Sourceree Software | Within 10 business days | ☐ Done |
| Verify subscription removed from payment platform | Within 14 days | ☐ Done |
| If charged after cancellation, dispute with payment provider | Within 7 days of charge | ☐ Done |
How to contact sourceree software for diamond pass cancellation
Because Diamond Pass does not offer in-app or online cancellation, you must reach Sourceree Software by postal mail. Here is how to find and use their contact details.
Postal address for cancellation requests
Send your cancellation letter to the primary address listed by Sourceree Software on the Diamond Pass developer page or app store listing. If you cannot find a specific address on the platform, contact the app store support team (Apple App Store or Google Play) and ask for the developer's contact details. Include your postal address on your letter so Sourceree Software can send confirmation of cancellation by mail if needed.
Pro tip: Use Australia Post's Registered Mail service when sending your cancellation letter. For a few dollars extra, you receive a unique tracking number and proof of delivery. This protects you if Sourceree Software claims they never received your cancellation request.
What to include in your cancellation letter
Keep your letter brief and professional. Include:
- Your full name
- The email address linked to your Diamond Pass account
- Your postal address
- The date and amount of your most recent charge(s)
- A clear statement: "I request immediate cancellation and account deletion"
- Your signature and the date you are sending the letter
Do not include complaints, accusations, or emotional language. Stick to facts. A simple, professional tone gets faster results.
Take control of your diamond pass account today
Cancelling a Diamond Pass subscription feels unnecessarily complicated because Sourceree Software does not offer a simple online unsubscribe button like most modern services do. But the process is manageable if you follow these steps and stay organised.
The key is to act on three fronts at once: cancel via your payment platform immediately to stop charges, send a formal cancellation letter to Sourceree Software, and keep proof of everything. Australian consumer law is on your side if anything goes wrong. If you are charged after you cancel, or if your cancellation request is ignored, you can dispute the charge with your payment provider or escalate to the ACCC.
Stopee has helped thousands of Australian consumers cancel unwanted subscriptions and recover incorrect charges by following this exact approach. Your money matters, and you deserve transparency and control over your recurring payments. Start your cancellation today, and do not hesitate to escalate if Sourceree Software does not respond within 10 business days. Stopee is here to remind you that you have the power to take charge of your subscriptions.