Manage Kim Kardashian App

How to cancel the kim kardashian app subscription and recover your money

What the kim kardashian app actually is and why you may want to leave

The Kim Kardashian App refers primarily to Kim Kardashian: Hollywood, a mobile lifestyle simulation game that charged players through tiered VIP subscriptions and in-app purchases. The app was developed by Glu Mobile (now part of Electronic Arts) and operated for over a decade before its closure in April 2024.

Here's what matters to you: if you're still charged for an active subscription, or if you purchased virtual currency that disappeared after the service shut down, you have consumer rights in Australia. Stopee can help you understand your options and take action.

The subscription model and how it worked

The Kim Kardashian App operated on a freemium model, meaning the base game was free but offered optional paid tiers. Players could subscribe to VIP levels (Bronze, Silver, or Gold) that renewed monthly and provided recurring rewards, cosmetics, and gameplay boosts. Many users were also charged for in-app currency bundles separate from their subscription.

The critical issue: the app was officially shut down on 8 April 2024. Glu Mobile disabled all in-app purchases weeks before that date, and the game was removed from the Apple App Store and Google Play Store. After April 2024, the servers stopped functioning entirely, meaning no player could access the game or use any purchased items or active subscriptions.

Why cancellation matters now

Even though the service ended in 2024, some Australian players report ongoing charges or disputed transactions from before the shutdown. If you were subscribed when the service closed, or if you're discovering phantom charges months later, cancellation and refund claims remain valid under Australian Consumer Law. Stopee guides consumers through recovery in exactly these situations.

Kim kardashian app subscription plans and typical pricing in australia

Understanding what you were actually paying for helps build your case for a refund.

Prices above reflect historical listings and approximate conversions using mid-market rates at the time of the service closure. Your actual charge in AUD may differ depending on your device, payment method, and whether your carrier applied surcharges.

Why you should cancel and what you're entitled to under australian consumer law

Stopee's role is to ensure you understand your legal position before taking action.

Your consumer rights if the service is no longer available

Under the Australian Consumer Law (ACL), which sits in the Competition and Consumer Act 2010, you have the right to a service that is of acceptable quality, safe, and fit for purpose. When Glu Mobile shut down the Kim Kardashian App on 8 April 2024, the service became completely unavailable. This is a fundamental breach of consumer guarantees.

If you held an active subscription at the time of shutdown, you paid for a service that was no longer deliverable. The ACL gives you remedies, including a refund of charges incurred after the shutdown date became reasonably foreseeable, or a refund of the final billing cycle if the service failed mid-period.

Additionally, any in-app purchases (virtual currency, cosmetics, or items) that you purchased cannot now be used or accessed. These are goods that failed to meet the guarantee of being fit for purpose because the game no longer exists.

The cooling-off period and digital content exemptions

Digital content (including games and in-app purchases) normally falls outside Australia's automatic 14-day cooling-off period if you requested immediate access. However, this exemption does not override your right to a refund if the service was faulty, not as described, or impossible to use due to the supplier's actions (such as shutting down the service).

The key distinction: you cannot reverse a purchase simply because you changed your mind. You can reverse it because the service provider made the product unusable.

Step-by-step cancellation and refund process for kim kardashian app

Follow this sequence to stop charges and claim refunds through the correct channels.

Step 1: verify your current subscription status

1. Check whether you still hold an active subscription by logging into your Apple ID or Google Play account:
   • On iPhone: open Settings, tap your name, select Subscriptions, and scroll to find any Kim Kardashian or Glu Mobile subscriptions.
   • On Android: open Google Play, tap your profile icon, select Payments and subscriptions, then Subscriptions, and look for Kim Kardashian App or Glu Mobile entries.
2. Note the subscription tier (Bronze, Silver, or Gold), the renewal date, and the amount charged.
3. Take a screenshot of this screen as evidence for your refund claim.

Step 2: cancel the subscription via your device platform

Pro tip: Cancel the subscription immediately, even before contacting customer support. This stops future charges today while you pursue refunds for past charges.

1. On Apple devices:
   • Open Settings and tap your name.
   • Select Subscriptions and find the Kim Kardashian App entry (or Glu Mobile).
   • Tap Edit, then select Cancel Subscription.
   • Confirm and take a screenshot showing the cancellation was completed.
2. On Android devices:
   • Open Google Play and tap your profile icon.
   • Go to Payments and subscriptions, then Subscriptions.
   • Find and tap the Kim Kardashian App subscription.
   • Select Cancel subscription and confirm.
   • Screenshot the confirmation.
3. Warning: Some subscriptions on Android may require you to open Google Play, navigate to the app's store page, and cancel from the Manage subscription button. If you cannot find it in the Subscriptions menu, try this alternate route.

Step 3: contact apple or google for a refund (platform charges)

If you were charged through Apple App Store or Google Play, those platforms often grant refunds if you request them within 30-90 days of the charge and the reason is legitimate (service no longer available).

1. Gather your evidence:
   • Screenshots of the active subscription before you cancelled.
   • Your transaction receipts from Apple or Google (check your email or account history).
   • A note confirming the app was officially shut down on 8 April 2024 and is no longer accessible.
2. For Apple: visit reportaproblem.apple.com, select the transaction, and choose I would like a refund because, then select An app no longer works or is no longer available.
3. For Google Play: open your Google Play order history, find the transaction, tap Report a problem, and select the charge is incorrect or the service is unavailable.
4. Include a clear message: "The Kim Kardashian App was shut down on 8 April 2024 and is no longer accessible. I was subscribed on [date] and charged [amount] for a service that no longer exists. I request a full refund under consumer protection laws."

Step 4: contact EA and glu mobile for refunds on subscription charges

Glu Mobile was acquired by Electronic Arts. Direct contact with EA support strengthens your claim because you escalate beyond the app platform.

1. Visit Electronic Arts support at help.ea.com or contact them via their live chat (available during business hours).
2. Explain that you held an active subscription to Kim Kardashian: Hollywood before its closure on 8 April 2024 and were charged for a service that is no longer available.
3. Provide your account details (the email linked to your game account, if you can recall it).
4. Request refunds for all subscriptions charged after the shutdown announcement or for the final billing cycle if you were charged on or after 8 April 2024.
5. Pro tip: Reference Australian Consumer Law (ACL) in your message to show you understand your rights. Mention that the service failure to remain available is a breach of consumer guarantees under the Competition and Consumer Act 2010.

Step 5: escalate to the australian consumer authority if the company refuses

If Apple, Google, EA, or Glu Mobile deny your refund request, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC).

1. Visit scamwatch.gov.au or accc.gov.au to report the dispute.
2. Include:
   • The company name (Apple, Google, Electronic Arts, or Glu Mobile).
   • Your transaction details and subscription dates.
   • Screenshots of the active subscription and the cancellation.
   • Copies of all refund requests you sent and their responses (if any).
   • A brief explanation: "The service (Kim Kardashian App) was shut down 8 April 2024, making my paid subscription unusable. The supplier refuses to refund charges for a non-functional service."
3. The ACCC may investigate on your behalf or direct you to the relevant dispute resolution scheme (such as the Telecommunications Industry Ombudsman for carrier-related charges).

Refund eligibility and typical timelines

Understanding what you're likely to recover helps you set realistic expectations.

What refunds you can reasonably expect

You have the strongest claim for refunds if any of the following apply:

• You were charged after the app was officially removed from app stores (late March 2024) or after 8 April 2024 when the servers shut down.
• You were charged in your final billing cycle and the service became unavailable before that cycle ended.
• You can prove the app was advertised as active when you subscribed, but the shutdown was announced shortly after.
• You purchased in-app currency or cosmetics that are now inaccessible.

Refunds are less likely (though not impossible) if you subscribed many months before the shutdown and enjoyed full use of the app during that period. The closer your charge date is to the shutdown, the stronger your case.

Expected response timelines

Apple and Google typically respond to refund requests within 5-10 business days. EA's support may take 2-4 weeks. Stopee recommends patience at this stage but also recommends keeping detailed records of every request you submit and the date you submitted it, because timing matters in escalations to the ACCC.

Common mistakes to avoid when cancelling

We know cancellation can feel frustrating, especially when you've already lost access to your purchases. Here's what catches people off guard.

Mistake 1: assuming the app deletion automatically cancels your subscription

Uninstalling the Kim Kardashian App does nothing to stop your subscription. The subscription lives on your Apple or Google account, not on your device. If you deleted the app without cancelling the subscription first, you may have been charged for months without realizing it.

Action: Check your subscription status immediately using the method in Step 1 above, even if you deleted the app long ago.

Mistake 2: not documenting your charges and the shutdown date

If you go to Apple, Google, EA, or the ACCC without evidence, your claim is much weaker. Screenshots, transaction receipts, and the official shutdown announcement all work together to prove your case.

Action: Before you submit any refund request, take screenshots of your subscription status, your transaction history, and print or save the official announcement that the app was discontinued.

Mistake 3: asking only the app platform, not the developer

Apple and Google often deny refunds with a generic response, even when you have a legitimate case. Escalating directly to EA (the current owner of Glu Mobile) bypasses their first-line deflection and reaches decision-makers who can authorize refunds for service failures.

Action: File refund requests with both your payment platform (Apple or Google) and EA simultaneously. Do not rely on one channel alone.

Mistake 4: giving up after one "no"

Refund denials are often template responses, not final decisions. You can appeal, escalate to the ACCC, or request a manager review. Stopee has helped thousands of consumers recover money after an initial rejection.

After you cancel: what happens next

Cancellation doesn't mean the process is over; it means the bleeding stops and the recovery phase begins.

Monitoring your account for unexpected charges

After you cancel, check your payment method (credit card, debit card, or carrier billing) weekly for 4-6 weeks. Some systems process final charges or reversals after the cancellation date.

If you see a charge after your cancellation confirmation date, screenshot it immediately and report it as fraudulent to your bank or payment provider. You can also contact Apple or Google to dispute a duplicate charge.

Tracking your refund requests

Create a simple spreadsheet or document with:

• Date you submitted each refund request.
• Which company you contacted (Apple, Google, EA, etc.).
• The reference or case number (if provided).
• Any response received and its date.

This record is essential if you need to escalate to the ACCC. It shows you have pursued the issue in good faith with the supplier.

Your consumer rights and how stopee supports you

Australian Consumer Law is your legal foundation for recovery.

The Competition and Consumer Act 2010 guarantees that goods and services you purchase must be of acceptable quality, safe, and fit for purpose. When a service is shut down and becomes unusable, it breaches that guarantee. You do not need to prove the company acted maliciously; you only need to show the service is no longer available and you paid for it.

If the company refuses to refund you voluntarily, the ACCC can investigate. The ACCC has the power to compel refunds for breaches of consumer guarantees and can impose penalties on companies that refuse to comply.

Stopee is here to guide you through every step of this process. We've helped consumers recover thousands of dollars from app developers, payment platforms, and publishers who shut down services without proper refunds. Our step-by-step approach removes the guesswork and ensures you submit requests with maximum impact.

Common questions answered

Can i get a refund if i subscribed months before the shutdown?

Yes, you can claim a refund for any billing cycle where the service was unavailable. If you were charged in March 2024 and the app was removed in late March or shut down on 8 April 2024, that charge is eligible. Charges from many months earlier are harder to justify unless you can prove the app had already begun to fail or degrade.

What if i subscribed via a carrier (Telstra, vodafone, etc.)?

Carrier billing means your subscription charge appears on your phone bill. You can cancel directly through your carrier's online account or by calling their customer service. For refunds, contact your carrier first, but also file a complaint with the Telecommunications Industry Ombudsman (TIO) if they refuse. The TIO has specific powers to investigate carrier billing disputes.

Is there a time limit for claiming a refund?

Under Australian Consumer Law, you have 12 months from the date of purchase to claim a refund. However, for ongoing subscriptions, the 12-month window may reset with each billing cycle. If you were charged in April 2024 and it is now late 2024 or 2025, you still have time. Act within the next few months to strengthen your claim.

Final checklist before you submit your cancellation and refund request

Stopee helps you get your money back

Cancelling a subscription to a defunct app is frustrating. You've lost access to your purchases and may still face ongoing charges. But you have legal rights, and recovery is possible.

Stopee has helped thousands of Australian consumers cancel subscriptions and recover refunds from app developers, payment platforms, and streaming services. Our step-by-step approach, grounded in Australian Consumer Law, ensures you submit requests with confidence and clarity.

Follow the process above, document everything, and escalate to the ACCC if the company refuses. You are entitled to a refund for a service that is no longer available. Stopee is with you every step of the way.

Visit stopee.com to access additional guides, templates, and support for cancelling other subscriptions and reclaiming your money.