Manage Mater Lotteries
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Mater Lotteries: The Right Way
How to cancel your mater lotteries membership and stop recurring charges
Why you might want to cancel your mater lotteries subscription
You join Mater Lotteries expecting a straightforward monthly membership experience, but recurring charges, persistent marketing contact, and unclear refund policies can leave you frustrated and out of pocket. This guide walks you through cancelling your Mater Lotteries account - whether it's a VIP membership, a prize draw entry, or both - and reclaiming control over your spending.
Common reasons to cancel
Most people cancel Mater Lotteries for one of these reasons: monthly charges are no longer affordable, marketing emails or texts keep arriving despite unsubscribing, they haven't won and want to stop investing, or they signed up for a one-off draw but found themselves locked into ongoing membership billing. If any of these sound familiar, you're not alone - and Stopee is here to guide you through the process step by step.
What cancellation actually means
Cancelling your Mater Lotteries subscription stops future monthly charges and removes you from bonus VIP draws. It does not automatically refund charges already processed. Your eligibility for current or pending draws depends on whether your last payment cleared before the draw date - a detail that matters when you plan your cancellation timing.
How mater lotteries billing and membership works
Understanding how your Mater Lotteries account charges and operates is the foundation for a clean cancellation.
VIP membership tiers and pricing
Mater Lotteries offers tiered VIP memberships that bill monthly on your join date and automatically enter you into bonus prize draws as long as the subscription remains active and successfully charged. The main tiers are:
| Membership tier | Monthly cost (AUD) | Benefit |
|---|---|---|
| Standard VIP | $30 | Automatic entry to monthly draws |
| Premium VIP | $50 | Higher entry frequency and bonus draws |
| Elite VIP | $100 | Maximum entries and exclusive draws |
| Single ticket purchase | From $2 | One-time entry (not ongoing) |
Beyond VIP membership, you can buy individual lottery tickets starting at $2. These are one-off purchases and do not trigger ongoing subscriptions - provided you do not tick a "renew automatically" checkbox during checkout.
When charges happen and refund eligibility
Your monthly VIP charge processes on your join date each month. A successful charge makes you "financial" and eligible for all VIP bonus draws scheduled up to your next billing date. If a charge declines or fails, you lose VIP eligibility for draws that occur after the failure, even if you later resubmit payment. This timing distinction is crucial: cancelling mid-month does not pause your upcoming charge on your join date. If you want to avoid a final charge, you must cancel before your next billing date.
Your consumer rights under australian law
Australian Consumer Law and state fair trading legislation protect you when dealing with Mater Lotteries subscriptions.
Cooling-off rights and cancellation
You have a 14-day cooling-off period for most distance contracts (including online subscriptions) under the Australian Consumer Law. This applies if you signed up online, by phone, or through a digital platform. If you cancel within 14 days of purchase, you are entitled to a full refund of the subscription fee - not the prize itself, but the membership cost. Mater Lotteries must honour this right without asking why you're cancelling.
Pro tip: If you're within 14 days of your join date, reference the cooling-off period when you request cancellation. This strengthens your position and accelerates the refund process.
Billing disputes and ongoing charges after cancellation
If Mater Lotteries continues charging you after you've requested cancellation, you can dispute the charge through your bank or credit card provider as an "unauthorised transaction." The Australian Consumer Law also requires businesses to honour cancellation requests within a reasonable timeframe - typically interpreted as within one billing cycle (30 days).
If you face resistance, the Australian Competition and Consumer Commission (ACCC) is your escalation point. You can lodge a complaint at accc.gov.au if the organisation refuses to stop billing or honour cooling-off rights.
Misleading or persistent marketing
If Mater Lotteries continues sending promotional texts or emails after you've unsubscribed, you can report this to the ACCC under the Spam Act 2003. Charities are not exempt from anti-spam law, and persistent contact after you've requested to stop may breach regulatory requirements.
Cancellation methods for mater lotteries
Mater Lotteries offers three distinct cancellation channels - each with different response times and documentation trails. Choose the method that suits your urgency and preference for written proof.
Phone cancellation: fastest but least documented
Calling Mater Lotteries' Supporter Care team is often the quickest way to cancel, but it leaves no automatic written record unless you follow up in writing.
- Call Mater Lotteries Supporter Care on 1800 067 066
- Have your membership number (usually on your billing email) ready
- Confirm the phone line is open during Australian business hours (typically 9 am-5 pm weekdays)
- Request cancellation of your VIP membership (or single ticket, if applicable)
- Ask the operator to confirm your current billing amount and next charge date
- Clearly state whether you want a refund of the current month's charge
- Ask the operator to email you a cancellation confirmation
- This creates a documented proof of your cancellation request
- Keep this email in your records
- Wait 3-5 business days and check that no new charge appears on your account
Warning: Phone cancellations can be lost if internal records aren't updated promptly. If a charge appears after this process, refer back to the operator's name and time of your call, and escalate via email.
Online cancellation: login required
If you have an active online account with Mater Lotteries, you can attempt cancellation through the website's live chat or account settings.
- Log in to your Mater Lotteries account on the official website
- Use your registered email address and password
- If you've forgotten your password, use the "Forgot password" link before attempting cancellation
- Locate account settings or subscription management (usually under "My Account" or "Memberships")
- Look for a "Cancel membership" or "Manage subscription" button
- If you cannot find it, proceed to live chat
- Click to initiate cancellation and follow the prompts
- The system may ask why you're cancelling; you do not have to provide a detailed reason
- Select "Stop future charges" or equivalent language
- If live chat is available, open a chat session and type: "I want to cancel my VIP membership effective immediately. Please confirm cancellation and email me a confirmation number."
- Wait for the operator to confirm and provide a reference number
- Screenshot or save the chat transcript
- Check your inbox for a confirmation email within 24 hours
Pro tip: Online cancellation is quickest if the system allows it, but live chat creates a documented trail. If the website cancellation button doesn't work, do not assume you're cancelled - contact support via chat or email to verify.
Mail cancellation: slowest but most documented
Sending a written cancellation request by post is the most defensible method if you later need to dispute a charge or escalate a complaint.
- Prepare a letter that includes:
- Your full name
- Your registered email address
- Your membership number (if you have it)
- Your current billing amount
- A clear statement: "I request immediate cancellation of my Mater Lotteries VIP membership effective today. Please cease all future charges and email a cancellation confirmation to [your email]."
- The date you're sending the letter
- Send the letter via Australia Post to:
- Mater Lotteries
- Locked Bag 111
- Fortitude Valley QLD 4006
- Keep a copy of your letter and the Australia Post receipt showing the date posted
- Allow 10-14 business days for processing (postal delivery time plus internal processing)
- If no confirmation arrives within 14 days, follow up by phone or email with a reference to your posted letter and its date
Pro tip: Mail cancellation is slow but creates an undeniable paper trail. If you suspect Mater Lotteries may dispute your cancellation request later, this method protects you.
Email cancellation: documented and traceable
If no direct email address is listed on the Mater Lotteries website, you can request one via the contact form or live chat, then send a formal cancellation email.
Sending your email cancellation request
- Identify Mater Lotteries' support email address (typically support@materlotteries.com.au or similar)
- If not listed, contact them via phone or live chat and ask for the email address to use for cancellations
- Compose an email titled "Cancellation request: [your membership number]" that includes:
- Your full name and registered email
- Your membership number
- Your current monthly charge amount
- A clear request: "I request cancellation of my Mater Lotteries VIP membership effective today. Please stop all future charges and reply to confirm the cancellation date and any final refund amount."
- Send from your registered email address (the one tied to your account)
- Request a read receipt or delivery confirmation if your email provider offers it
- Expect a reply within 1-3 business days
- Save the confirmation email in a dedicated folder for your records
Email is faster than mail and creates a time-stamped record - making it an excellent middle-ground option if you want documentation without waiting two weeks.
Refunds and what to expect after cancellation
Refund outcomes depend on when you cancel relative to your billing cycle and the terms of your membership.
Refund scenarios
You are likely entitled to a partial refund if you cancel mid-month and have not yet used the membership benefit. However, Mater Lotteries' terms emphasise that refunds are not automatic and depend on timing. Here's what you should expect:
| Scenario | Refund likelihood | Action |
|---|---|---|
| Cancelled within 14 days of join date | Full refund (cooling-off right) | Reference the 14-day cooling-off period in your cancellation request |
| Cancelled after 14 days but before next charge | Partial or none (depends on terms) | Request a pro rata refund; escalate if denied |
| Cancelled after charge has processed | Depends on next draw date and final charge timing | Check terms; dispute with your bank if not refunded within 30 days |
| Continuing charges after cancellation request | Full dispute refund via your bank | Contact your bank/credit card provider immediately |
Timeline for refunds
If Mater Lotteries approves a refund, allow 5-10 business days for the credit to appear in your account. If you cancelled more than 30 days ago and have not received a refund, contact your bank and file a dispute claim. Under the ePayments Code (Australian banking standard), your bank must investigate within 21 days.
Common mistakes when cancelling mater lotteries
Cancelling can feel stressful, especially if charges keep appearing after you've asked them to stop - but avoiding these pitfalls will save you time and money.
Mistake 1: cancelling only your marketing preferences
Many customers unsubscribe from promotional emails or texts and assume they've cancelled their membership. You have not. Unsubscribing from marketing stops emails and texts - but your recurring charge continues. Always explicitly request cancellation of your membership or subscription, not just removal from mailing lists.
Mistake 2: not checking your cancellation deadline
Your monthly charge processes on your join date. If you cancel on the 20th of the month but your join date is the 25th, your next charge will still go through on the 25th. Always confirm your join date with customer support before you cancel, and time your request at least 1-2 days before that date.
Mistake 3: assuming phone cancellations are final
A phone operator may promise cancellation, but if they don't update the system, the charge appears anyway. Follow phone cancellations with a confirmation email or written request within 48 hours. This creates a paper trail if you need to dispute the charge later.
Mistake 4: not keeping proof of cancellation
Save every confirmation email, chat transcript, and reference number. If you later need to dispute a charge or escalate to the ACCC, proof of your cancellation request is your strongest defence. Stopee recommends creating a folder on your computer or phone specifically for subscription records.
Mistake 5: waiting too long to dispute unauthorised charges
If a charge appears after your cancellation request, do not wait. Contact your bank within 60 days (the standard chargeback window) and report the transaction as unauthorised. The longer you wait, the harder it is to recover your money.
What happens after you cancel
The first few weeks after cancellation can feel uncertain - so here's exactly what to expect and what to watch for.
Immediate actions (first 48 hours)
Check your email for a cancellation confirmation from Mater Lotteries. If you did not receive one within 24 hours, send a follow-up email or call customer support to verify that your cancellation was processed. Request a confirmation number or reference date.
Monitoring your account (first 30 days)
Watch your bank or credit card statement carefully over the next 30 days. Your next scheduled charge should not appear. If it does, take a screenshot and immediately contact your bank to dispute it as unauthorised. Do not wait for Mater Lotteries to fix it themselves.
You may still receive a marketing email or text if the system has not updated. Do not panic - this is separate from billing. If promotional contact continues beyond 7 days of cancellation, report it under the Spam Act via accc.gov.au.
Final eligibility for draws
Your final draw eligibility depends on whether your last charge cleared before the draw date. If you cancelled after your charge processed, you remain eligible for all draws scheduled before your next billing date. Mater Lotteries should notify you of your final draw eligibility in a cancellation confirmation email.
How stopee can help you cancel with confidence
Cancelling subscriptions doesn't have to be complicated. Stopee is a consumer advocacy platform that guides you through cancellation processes for dozens of services - including charitable memberships, lottery subscriptions, and recurring charities. If you're unsure whether you've cancelled correctly, or if charges keep reappearing, Stopee has helped thousands of consumers cancel Mater Lotteries and other subscriptions successfully.
Visit stopee.com to access step-by-step cancellation guides, monitor your subscription charges, and escalate disputes with clear evidence. Stopee empowers you to take control of your recurring payments - so you stay in charge, not the other way around.
Your cancellation checklist
Use this checklist to confirm you've covered all the steps needed for a clean, permanent cancellation of Mater Lotteries.
| Task | Status | Deadline |
|---|---|---|
| Confirm your join date and next charge date | ❌ Not done / ✓ Done | Before submitting cancellation |
| Submit cancellation via phone, email, mail, or online chat | ❌ Not done / ✓ Done | 1-2 days before your charge date |
| Save or screenshot confirmation email and reference number | ❌ Not done / ✓ Done | Within 24 hours of cancellation |
| Check bank statement for next scheduled charge | ❌ Not done / ✓ Done | 5 days after your normal charge date |
| Dispute any unauthorised charge with your bank (if needed) | ❌ Not done / ✓ Done | Within 60 days of the charge |
| Follow up with Stopee if issues persist | ❌ Not done / ✓ Done | Within 7 days of cancellation |
Contact details for mater lotteries
Use these contact details to submit your cancellation request or follow up on a cancellation you've already made.
Phone: 1800 067 066 (Supporter Care - Australian business hours)
Postal address (for written cancellation):
Mater Lotteries
Locked Bag 111
Fortitude Valley QLD 4006
Australia
Online: Log in to your account at the Mater Lotteries website and use live chat or the account management portal
When you contact them, always reference your membership number and request written confirmation of your cancellation. Stopee recommends keeping a record of every contact method you've used - date, time, operator name (if by phone), and any confirmation details. This documentation protects you if you later need to escalate a dispute or report the service to the ACCC.
Cancelling your Mater Lotteries subscription is straightforward once you know the process. Use this guide as your roadmap, keep your confirmation emails, and monitor your next billing date closely. If Mater Lotteries refuses to stop charging you or disputes your cancellation, Stopee has helped thousands of consumers take back control - and we're here to support you every step of the way.