Manage My Fast 800

How to cancel my fast 800 and reclaim your money

What is my fast 800 and why you might want to leave

My Fast 800 is a digital weight-loss programme and membership operated by Healthlab Online Limited. It combines intermittent fasting with Mediterranean-style meal plans, weekly exercise guidance and educational resources delivered through an app. You get access to recipes, progress trackers, community support and periodic coaching content as part of the ongoing membership.

The service operates on two tiers: a one-off 12-week structured programme (approximately A$199) followed by optional ongoing membership at around A$22 per month. The membership auto-renews at the end of each billing cycle unless you actively cancel, which catches many users off guard.

If you joined My Fast 800 and now find yourself paying for a service you no longer use, or if unexpected renewals have frustrated you, Stopee is here to walk you through cancellation step by step. We understand the confusion around auto-renewing subscriptions, and we'll help you avoid the common traps that delay refunds and keep charges rolling.

Common reasons people cancel my fast 800

Our research at Stopee shows that cancellations usually happen for one of these reasons: the programme didn't deliver results you expected, the recurring charges surprised you, life circumstances changed and fitness isn't a priority right now, or you found a competing app or service that suits you better. Some users also report that they completed the 12-week programme and didn't want to pay for ongoing membership.

Who operates my fast 800 and where to find them

Healthlab Online Limited, trading as The Fast 800, is the company responsible for your subscription. They're based at 9 Thorney Leys Park, Witney, Oxfordshire, OX28 4GE, United Kingdom. For cancellation requests, you'll contact them via email at info@thefast800.com or by post to their registered office. Keep this information handy because you'll need it when you lodge your cancellation.

Your consumer rights under australian consumer law

Australian Consumer Law (ACL) protects you when you buy services, including digital subscriptions like My Fast 800. Even though Healthlab Online is UK-based, they must comply with ACL if they supply services to Australian consumers.

Key rights that protect your cancellation

Under the ACL, you have the right to cancel digital services within certain timeframes, particularly if the company failed to clearly disclose auto-renewal terms at the point of sale. The Australian Competition and Consumer Commission (ACCC) has strict rules about subscription traps: companies must obtain your express consent to auto-renew, inform you clearly of the cancellation process, and make cancellation as easy as the sign-up.

If Healthlab Online made it harder to cancel than to subscribe, or if they buried auto-renewal terms in fine print, you may have grounds for a refund under ACL. The ACCC also protects consumers who received services that were not of acceptable quality or did not match the description you were given.

What the ACCC can do if my fast 800 refuses to help

If you cancel My Fast 800 but they refuse to process your request or deny a refund you believe you're entitled to, the Australian Competition and Consumer Commission is your escalation point. You can lodge a complaint with the ACCC at accc.gov.au, and they investigate breaches of consumer law. Many subscription companies comply quickly once the ACCC contacts them because the penalties for ignoring Australian Consumer Law are substantial.

Document everything: your cancellation request email, dates of unwanted charges, copies of your account statements, and any responses (or lack thereof) from Healthlab Online. This evidence matters when you escalate.

Cancellation pricing overview

Before you cancel, understand what you're paying for and what you might be owed.

Prices vary by your location and current promotions, so check your billing statement for exact amounts. These figures are representative based on publicly available information; Stopee always recommends confirming your actual charges in your account before you cancel.

How to cancel my fast 800 step by step

Cancellation works differently depending on whether you signed up directly through the My Fast 800 website or through an app store (Apple App Store or Google Play). Follow the method that matches your sign-up route.

Method 1: cancel via direct email (website sign-up)

This is the most common and reliable method if you registered directly on My Fast 800's website or received a confirmation email from Healthlab Online.

1. Gather your account details.
   • Find your account email address (the one you signed up with).
   • Locate your My Fast 800 user ID or order number from any confirmation emails or your account dashboard.
   • Note your current billing date so you can reference it in your cancellation request.
2. Compose a clear cancellation email.
   • Address it to info@thefast800.com.
   • Write a subject line like: "Cancellation request for My Fast 800 membership - [your account email]".
   • State clearly: "I request immediate cancellation of my My Fast 800 membership effective immediately" or "effective at the end of my current billing period" (your choice).
   • Include your full name, account email, user ID or order number, and the date you wish to cancel.
   • Ask for written confirmation of the cancellation and the date your access will end.
   • Request a refund if charges continue after your cancellation date or if you believe you are entitled to a partial refund under Australian Consumer Law.
3. Send the email and keep a copy for your records.
   • Send from the email address linked to your My Fast 800 account so they can match it instantly.
   • Take a screenshot of the sent email for proof of your request.
4. Wait for written confirmation.
   • Healthlab Online should respond within 5-10 business days with cancellation confirmation.
   • If you don't hear back within 10 days, send a follow-up email referencing your original request.
5. Monitor your next billing cycle.
   • Check your bank or credit card statement around your normal renewal date to confirm no charge appears.
   • If a charge posts after your cancellation date, contact them again immediately with your cancellation confirmation email as evidence.

Pro tip: Send your cancellation email from a device where you have a clear email trail. Use plain language and avoid emotional language; stick to facts. Healthlab Online processes cancellations faster when your request is clear and includes all identifying information upfront.

Method 2: cancel via apple app store (iOS)

If you subscribed through your iPhone or iPad, you manage cancellation through Apple's system, not Healthlab Online directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap My Fast 800 from the list.
5. Tap Cancel Subscription.
6. Follow Apple's prompts to confirm cancellation.
   • Apple will show you your cancellation effective date (usually the end of your current billing period).
   • Confirm that you want to cancel.
7. Take a screenshot of the cancellation confirmation screen.
8. Check your next billing date to ensure no charge appears.
   • If a charge posts after Apple processes your cancellation, contact Apple Support at apple.com/support with your cancellation screenshot as evidence.

Warning: Deleting the My Fast 800 app does NOT cancel your subscription. You must follow the steps above to stop future charges.

Method 3: cancel via google play store (Android)

Android users manage subscriptions through Google Play, not the My Fast 800 app itself.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap My Fast 800.
5. Tap Cancel Subscription.
6. Select your reason for cancellation (optional but helpful).
7. Tap Cancel Subscription again to confirm.
   • Google Play will confirm the date your subscription ends (usually the end of your current billing period).
8. Take a screenshot of the cancellation confirmation.
9. Verify that no charge appears on your next billing date.
   • If you are charged after cancellation, contact Google Play Support at support.google.com/googleplay with your cancellation confirmation as evidence.

Pro tip: Google and Apple process cancellations quickly, but always screenshot your confirmation. These images prove you cancelled on a specific date if a dispute over billing arises later.

What happens after you cancel my fast 800

Cancellation doesn't always feel immediate, and understanding the timeline helps you avoid confusion or panic about phantom charges.

Your access during and after cancellation

When you cancel, your access typically continues until the end of your current billing period, then stops. If you paid for a month on the 15th, and you cancel on the 20th of that month, you retain access until the 14th of next month. After that date, you won't be able to log in to the app or view your recipes and trackers.

Warning: If you cancel during a free trial, access may revoke immediately rather than at the end of a paid period. Check the cancellation confirmation screen carefully to see your exact access end date.

Timeline for refunds after cancellation

Refund timelines depend on whether you cancel mid-period and whether Healthlab Online agrees to refund you.

• Charges that haven't posted yet: If you cancel before your next renewal, that charge should never appear. Verify this 5-7 days after your renewal date would have been.
• Refunds for unwanted charges: If you are charged after you cancelled, or if you believe you are entitled to a refund under Australian Consumer Law, request it in writing. Healthlab Online typically processes refunds within 10-15 business days, but this varies.
• Credit card or app store refunds: If Healthlab Online refuses to refund you, you can dispute the charge with your credit card provider or request a refund through Apple or Google Play. This process takes 5-30 days depending on your bank.

Stopee recommends keeping all cancellation emails and billing statements for at least 6 months after you cancel. These documents are your proof if you need to escalate a refund dispute.

Common mistakes that delay cancellation or refunds

Many people cancel but then face frustration because a small mistake delays the refund or leaves their access active unexpectedly. You're not alone in this.

Mistake 1: deleting the app instead of cancelling the subscription

The biggest error we see at Stopee is users who delete the My Fast 800 app and think they've cancelled. Deleting the app is not cancellation. You can delete it immediately after you cancel via the App Store or Google Play, but you must cancel the subscription itself first. Charges will continue silently in the background if you skip the cancellation step.

Mistake 2: not confirming the exact cancellation date

When you cancel, the system shows you an "access ends" or "cancellation effective" date. Write this date down. If a charge appears on a later date, you have proof that it shouldn't have. Without this date, it's harder to dispute unexpected charges with your bank or the ACCC.

Mistake 3: assuming the initial 12-week fee is refundable

Healthlab Online's terms typically state that the initial 12-week programme fee is non-refundable once access is granted. However, if you can demonstrate that the service was not fit for purpose or if the company failed to disclose auto-renewal terms properly, Australian Consumer Law may entitle you to a refund. Don't assume you can't claim back the initial fee; gather evidence and escalate if necessary.

Mistake 4: not following up on missing refunds

If Healthlab Online agrees to refund you but the money hasn't appeared in your account after 15 business days, chase them. Send another email referencing the refund agreement and set a deadline (e.g., "I expect the refund by [date], or I will escalate this to the ACCC"). A gentle but firm follow-up often speeds things up.

Mistake 5: cancelling via email but not keeping a copy of the response

If you email info@thefast800.com to cancel, save their response email in a dedicated folder. If you later dispute a charge, you need proof that you requested cancellation and when. Without that email, it's your word against theirs.

When to escalate: getting help from the ACCC

Most cancellations with My Fast 800 complete without a fuss. But if Healthlab Online refuses to cancel, denies a refund you believe you deserve, or continues charging after you've asked them to stop, you have a path forward.

Step 1: request cancellation and refund in writing

Before you involve the ACCC, send one final, formal email to info@thefast800.com stating your request clearly. Include all previous cancellation requests, dates of unwanted charges, and your refund amount. Set a deadline: "I expect written confirmation of cancellation and a refund of A$[amount] by [date 10 days away]. If I do not receive a response, I will lodge a complaint with the Australian Competition and Consumer Commission."

Step 2: lodge a complaint with the ACCC if they don't respond

Visit accc.gov.au and select "Report a consumer issue" or "Make a complaint". You'll be asked to describe the problem, provide your evidence (cancellation emails, billing statements, screenshots), and state what you want (cancellation confirmation, refund amount). The ACCC will contact Healthlab Online on your behalf. Many companies comply immediately when the ACCC is involved.

Step 3: dispute the charge with your bank or payment provider

If Healthlab Online continues to charge you after cancellation, you can dispute those charges with your bank or credit card issuer. Tell them you requested cancellation and provide your cancellation confirmation or email. Your bank can reverse unauthorised charges and investigate on your behalf. This process usually takes 15-30 days.

Stopee recommends exhausting direct communication first, then escalating to the ACCC or your bank. This sequence protects you and often results in faster resolution.

Comparison: stay or cancel

Not everyone should cancel. If you're on the fence, this table might help you decide.

If you're cancelling because of cost, unexpected charges, or a lack of progress, Stopee strongly supports your decision. Your money is yours, and you shouldn't feel obligated to pay for a service that isn't working for you.

Cancellation checklist and next steps

Before you cancel, run through this checklist to ensure you don't miss anything.

• Find your account details: Email address, user ID, current billing date, and next renewal date.
• Decide your cancellation method: Email (direct), Apple App Store, or Google Play Store.
• Note the cancellation date: Write down when your access ends (shown on confirmation screen).
• Take a screenshot or save a copy: Screenshot cancellation confirmation or save the confirmation email.
• Confirm no charge on renewal date: Check your bank statement 5-7 days after your normal renewal date.
• Request a refund if eligible: If charged after cancellation or if you believe the service was unfit for purpose, request a refund in writing within 30 days.
• Escalate if needed: If Healthlab Online refuses, contact the ACCC at accc.gov.au or your bank.
• Store all emails and proof: Keep cancellation confirmations and billing statements for 6 months.

Contact information for cancellation

You now have everything you need to cancel My Fast 800 successfully. Here's where to send your cancellation request if you choose the email method.

Company: Healthlab Online Limited (trading as The Fast 800)
Email: info@thefast800.com
Postal address: 9 Thorney Leys Park, Witney, Oxfordshire, OX28 4GE, United Kingdom
Country of operation: United Kingdom (but subject to Australian Consumer Law for Australian consumers)

For Apple App Store cancellations, contact Apple Support at apple.com/support. For Google Play cancellations, contact Google Play Support at support.google.com/googleplay.

Final thoughts: you're in control

Cancelling a subscription should be straightforward, and your right to cancel is protected by Australian Consumer Law. If Healthlab Online made it harder to cancel than to sign up, or if they continue charging you after you asked them to stop, that's a breach of consumer law and the ACCC can help.

Stopee has helped thousands of consumers navigate cancellations and secure refunds from tricky subscription services. Whether your issue is unexpected charges, auto-renewal confusion, or a service that simply didn't deliver, you have options. Follow the steps in this guide, keep copies of your communication, and don't hesitate to escalate to the ACCC if Healthlab Online refuses to cooperate. Your money matters, and Stopee is here to make sure you keep it. Visit stopee.com for more cancellation guides and consumer protection resources whenever you need support.