Manage Shaperluv

How to cancel your shaperluv order and claim your 60-day money-back guarantee

Understanding shaperluv and what you've purchased

Shaperluv is an Australian e-commerce brand that sells compression apparel designed to enhance posture and silhouette. Their product range includes compression tanks, shirts, shorts, and bundled offers that sometimes come paired with supplementary fitness programs like "Fit Dad". What makes Shaperluv different is their advertised 60-day money-back guarantee, which gives you a substantial window to request a refund if the garment doesn't meet your expectations.

The challenge many Australian customers face is clarity around what they've actually purchased. Some orders include promotional access or membership-style billing alongside the physical garment itself. If you've noticed unexpected charges on your bank statement after buying from Shaperluv, you're not alone. Stopee receives regular inquiries from customers who want to understand whether they can cancel ancillary charges or reverse a purchase entirely.

Why customers choose to cancel with shaperluv

You might want to cancel or return your Shaperluv order for several reasons. The garment may not fit as expected, the compression level might feel uncomfortable, or the promised silhouette results haven't materialised within your trial period. Some customers discover they've been charged for membership or promotional program access they didn't intentionally sign up for-this is where things get complicated quickly.

Others purchase during promotional campaigns and later realise the offer included hidden recurring charges. If you fall into any of these categories, your 60-day window is your strongest lever to claim a refund without resistance.

The shaperluv guarantee framework

Shaperluv publicly advertises a 60-day money-back guarantee on their compression apparel. This means you have 60 days from your purchase date to request a cancellation, return, or refund without penalty. This is a meaningful protection-substantially longer than the Australian Consumer Law's 14-day cooling-off period for distance purchases-so use it strategically.

However, the guarantee applies primarily to the physical garment itself. Ancillary charges for programs or memberships may be treated differently under their terms. Stopee's analysis of customer complaints suggests that merchants often interpret "return eligibility" narrowly, so your written communication must be precise.

Your rights under australian consumer law

As an Australian consumer, you have statutory protections that sit above Shaperluv's own return policy-and these protections are your safety net if the company resists your cancellation request.

The australian consumer law cooling-off right

Under the Competition and Consumer Act 2010 (Cth), you have a statutory right to cancel a distance purchase (online, phone, or mail order) within 14 days of purchase. This applies to Shaperluv orders automatically-you don't need to meet their 60-day guarantee criteria to invoke it. If you cancel within 14 days, Shaperluv must refund you the full purchase price and reverse any non-negotiable charges, provided the goods remain unused and in resalable condition.

Stopee recommends using this right if you're within the 14-day window and the company is dragging its feet. Write to them explicitly: "I am exercising my statutory right to cancel this distance purchase under section 139A of the Competition and Consumer Act 2010 within the 14-day period."

Unsolicited supplies and hidden charges

If you were charged for a membership, program access, or "Fit Dad" component without giving clear, express written consent before purchase, you may have grounds to dispute that charge as an unsolicited supply. The Australian Consumer Law defines "unsolicited supplies" as goods or services supplied without a prior request. If Shaperluv bundled a membership into your order through pre-ticked boxes, small-print terms, or promotional copy that wasn't transparent, that charge can be disputed.

Stopee's consumer advocates have successfully challenged merchants on exactly this issue: if you didn't actively opt-in to recurring billing with full knowledge of the cost and frequency, you may be able to reverse it.

Misleading or deceptive conduct

Australian Consumer Law also protects you against misleading or deceptive claims. If Shaperluv's marketing promised specific silhouette results, weight loss, or posture improvements that the garment cannot deliver, and you relied on that claim when purchasing, you may have a claim for breach of consumer guarantees. This is separate from their own return policy and can be escalated to the Australian Competition and Consumer Commission (ACCC) if Shaperluv refuses to acknowledge it.

How to cancel your shaperluv order and request a refund

Cancellation with Shaperluv requires direct communication with their support team via email. There is no automated cancellation portal, which means you must follow specific steps to create a documented trail of your request.

Step-by-step cancellation process

1. Locate your order confirmation email from Shaperluv
   • Search your inbox for emails from support@shaperluv.com or contact@shaperluv.com
   • Note your order number, purchase date, and the exact amount charged
   • If you received multiple charges, screenshot your bank statement showing each transaction date and amount
2. Prepare your cancellation email with all required information
   • Include your full name as it appears on the order
   • Provide your order number (found in the confirmation email)
   • State your purchase date clearly
   • Specify the exact reason: "I wish to cancel this order and request a full refund under your 60-day money-back guarantee" or "I wish to exercise my statutory cooling-off right under the Competition and Consumer Act 2010"
   • If you've received the garment, confirm it is unused and in original packaging
   • If you've been charged for ancillary services (membership, program access), list those charges separately and state they were not clearly disclosed
3. Send your cancellation request to the correct email address
   • Address your email to both support@shaperluv.com and contact@shaperluv.com
   • Use a subject line like: "Cancellation Request - Order #[YOUR ORDER NUMBER]"
   • Save a copy of your sent email for your records
   • Request a read receipt or delivery confirmation if your email provider offers it
4. Allow Shaperluv 5-7 business days to respond
   • They should acknowledge your request and either approve it or outline next steps
   • If they request the garment be returned, ask for a pre-paid returns label
   • Warning: Do not return anything at your own cost; insist they provide a returns label or arrange collection, as this is a condition of their 60-day guarantee
5. Monitor your bank account for the refund
   • Shaperluv typically processes refunds within 10-14 business days of receiving your returned garment
   • Refunds are applied to your original payment method
   • Check your bank statement carefully; sometimes refunds appear as separate transactions from the original charge
6. If you receive no response within 7 business days, escalate your request
   • Send a follow-up email referencing your original cancellation request
   • Include the phrase: "If I do not receive a substantive response within 48 hours, I will lodge a complaint with the Australian Competition and Consumer Commission"
   • Prepare to file a formal complaint if they continue to ignore you (see "Escalation" section below)

What to do if you've been charged for hidden programs or membership

If your bank statement shows recurring charges labeled as "Shaperluv," "Fit Dad," or a similar descriptor, you may be enrolled in a subscription or membership you didn't knowingly agree to. Pro tip: cross-reference the charge date with your email confirmation. If the membership charge came after your purchase, or if your order confirmation doesn't mention it, use this as evidence it was not disclosed.

In your cancellation email, explicitly request reversal of all ancillary charges and state: "I did not provide clear, prior written consent to recurring billing for [membership/program name]. Under Australian Consumer Law, unsolicited supplies must be reversed. I request a full refund of all charges related to this membership effective immediately."

Understanding refund timelines and payment reversal

Refunds for Shaperluv orders don't happen instantly, and understanding the timeline helps you know what to expect and when to follow up.

When your refund will be processed

What happens if shaperluv delays or denies your refund

Some Australian customers report that Shaperluv initially resists refund requests, particularly for orders placed during promotional campaigns. If your refund is delayed beyond 14 business days, or if Shaperluv denies your request, you have two immediate escalation options:

Option 1: Chargeback through your bank. Contact your bank or credit card provider and request a chargeback. Explain that you initiated a cancellation under the merchant's own 60-day guarantee or under Australian Consumer Law, and the merchant has not processed a refund. Your bank will initiate a dispute on your behalf, and Shaperluv will be required to respond. Most chargebacks succeed if you can provide evidence of your cancellation request email.

Option 2: Escalate to the ACCC. If the chargeback fails, or if Shaperluv claims the refund cannot be processed, lodge a formal complaint with the Australian Competition and Consumer Commission at accc.gov.au. The ACCC investigates breaches of Australian Consumer Law and can compel Shaperluv to refund you if they've acted deceptively or violated your rights.

Common mistakes australian customers make when cancelling

Cancelling a purchase can feel stressful, especially if you're worried about being trapped in recurring charges. Here's what experienced consumers wish they'd known.

Mistake 1: returning the garment without written approval

Some customers receive their Shaperluv order, decide it's not for them, and send it back without first requesting and receiving approval in writing. When the return arrives, Shaperluv may deny the refund because the return was unsolicited, or they may claim the condition was not acceptable. Always receive written approval before returning anything. Your cancellation email should explicitly state, "Once you approve my return, I will send the garment back in its original condition at your cost."

Mistake 2: not documenting the ancillary charges

If your order included a membership or program charge, many customers overlook it in their cancellation request. They focus on the garment refund but ignore the recurring program fee. Take 10 minutes to review your bank statement and list every charge from Shaperluv in the 30 days after purchase. Request refunds for all of them in a single email. Stopee has helped thousands of consumers recover hidden charges precisely because they documented them upfront.

Mistake 3: missing the 60-day window

The 60-day money-back guarantee is Shaperluv's strongest lever in your favour. Once you're past day 60, they have grounds to refuse a refund even if the garment is unused. Count your days from the purchase date on your order confirmation, not from the delivery date. If you're approaching day 55, don't wait-send your cancellation email immediately. Pro tip: even if you're slightly past 60 days, still request a refund and cite the Australian Consumer Law cooling-off period (if within 14 days) or consumer guarantees (if the garment is faulty or doesn't match the description).

Mistake 4: emailing the wrong contact address

Shaperluv lists multiple support email addresses. If you email a general inquiry address instead of the specific support or contact email, your cancellation request may not reach the refunds team. Always send your cancellation to both support@shaperluv.com and contact@shaperluv.com, and reference both addresses in your email. This ensures your request doesn't fall through cracks.

Mistake 5: not keeping copies of everything

If you later need to escalate to your bank or the ACCC, you'll need proof that you requested cancellation and that Shaperluv ignored you. Save copies of every email you send and every response you receive. Screenshot your bank statement showing the charges. Take a photo of the original packaging if the garment arrived. These documents are your evidence if a dispute arises.

What to do after your cancellation is approved

Once Shaperluv approves your cancellation, your responsibility shifts to ensuring the refund actually reaches your account. This is where many customers relax too early and miss warning signs.

If you need to return the garment

Shaperluv's 60-day guarantee typically requires the garment to be unused and in resalable condition. If they've approved your refund on this basis, they should provide a pre-paid returns label. Do not pay out of pocket to return the item; the merchant should bear the cost of collecting a faulty or unwanted return. Pack the garment in its original packaging if possible, include the returns label, and request a tracking number from the courier. Keep this tracking number until the refund clears.

Monitor your bank account

Set a reminder for 10 business days after you send your return to Shaperluv. Log into your bank account and search for the refund. It should appear as a credit from "Shaperluv" or the parent company name. If you don't see it by day 14, contact Shaperluv immediately and ask for proof that the refund was initiated. If they claim it was sent, ask your bank to trace it.

Check the refund amount

Verify that the refund matches the total amount you were originally charged. If you were charged for the garment plus ancillary program fees, you should receive back the full amount. If the refund is partial, email Shaperluv and ask why. You may need to request a second refund for the program charges, or file a chargeback for the difference.

Escalation: what to do if shaperluv refuses to refund you

Not every cancellation request is approved smoothly. Some Australian customers encounter merchants who deny refunds, delay indefinitely, or claim the 60-day guarantee doesn't apply. When that happens, you have formal recourse.

Step 1: formal demand letter

If Shaperluv has not responded to your initial cancellation email within 7 business days, send a second email (to both contact addresses) with the subject "Final Demand for Refund - Legal Action May Follow." State clearly: "I have requested cancellation and a refund under your published 60-day money-back guarantee and Australian Consumer Law. You have failed to respond or have denied my request without justification. I am providing you with a final opportunity to process this refund within 48 hours. Failure to do so will result in a chargeback and a formal complaint to the Australian Competition and Consumer Commission."

This formal language often prompts a response because merchants recognise the threat of regulatory involvement.

Step 2: chargeback through your bank

Contact your bank or credit card provider immediately and request a chargeback. Explain that you initiated a cancellation request with Shaperluv, and the merchant has either ignored you or wrongfully denied your refund. Provide your bank with copies of your cancellation email and any responses from Shaperluv. Your bank will investigate and, if you have a reasonable case, will reverse the charge to Shaperluv. This typically takes 14-30 days.

Pro tip: if you paid with a credit card, the chargeback rate is usually higher than debit card transactions. If you paid by PayPal or another third-party payment processor, log into that account and initiate a dispute through their resolution centre-they often side with consumers on refund disputes.

Step 3: complaint to the ACCC

If the chargeback fails or you want to escalate further, lodge a formal complaint with the Australian Competition and Consumer Commission at accc.gov.au. The ACCC investigates breaches of Australian Consumer Law, including misleading claims, unfair contract terms, and refusal to honour consumer guarantees. Provide them with your cancellation email, Shaperluv's response (or lack thereof), and evidence of the charges. The ACCC can compel Shaperluv to refund you and may initiate enforcement action if the breach is systemic.

Stopee recommends keeping the ACCC's contact details handy: Australian Competition and Consumer Commission, Level 35, 360 Elizabeth Street, Melbourne VIC 3000, or phone 1300 302 502. Most merchants take regulatory complaints seriously and will process a refund rather than face ACCC investigation.

Pricing and what you might be charged

Understanding Shaperluv's pricing structure helps you identify what you should be refunded.

Protecting yourself: checklist before and after cancellation

Use this checklist to ensure you've covered every step and haven't missed critical details.

Before sending your cancellation email

• Locate your original order confirmation email and note the order number and purchase date
• Check your bank statement for all charges from Shaperluv (including ancillary or membership charges)
• If the garment has arrived, verify it's unused and in original packaging
• Decide whether you're citing the 60-day guarantee or the Australian Consumer Law cooling-off right (or both)
• Prepare a clear, professional email with all required information-don't vent or complain emotionally
• Save a copy of your email before sending
• Send to both support@shaperluv.com and contact@shaperluv.com

After sending your cancellation email

• Set a calendar reminder for 5 business days to follow up if you hear nothing
• Do not return the garment until Shaperluv approves your cancellation in writing
• Once approved, request a pre-paid returns label and tracking number
• Send the return via tracked courier and keep the tracking number
• Set another reminder for 10 business days after sending your return to check for the refund
• Verify the refund amount matches your original charge (including any ancillary fees)
• If no refund appears by day 14, contact Shaperluv and then your bank
• Keep all emails, screenshots, and tracking information until the refund clears and any chargeback dispute is resolved

Key takeaways and next steps

Cancelling a Shaperluv order is straightforward if you follow a clear process and know your rights. Shaperluv's 60-day money-back guarantee gives you a generous window to request a refund, but you must act within that timeframe and document your request in writing. If the company resists, Australian Consumer Law protects you with a 14-day cooling-off right, unsolicited supply protections, and consumer guarantees that override their own terms.

Start by sending a professional, detailed cancellation email to both contact addresses with your order number, purchase date, and a clear statement of your refund request. Allow 5-7 business days for a response. If Shaperluv approves your cancellation, return the garment (at their cost) and monitor your bank account for the refund. If they delay or refuse, escalate to your bank for a chargeback, and if that fails, file a complaint with the ACCC.

Stopee has helped thousands of consumers navigate subscription cancellations, refund disputes, and merchant resistance. Our detailed guides and escalation tools empower you to stand firm and recover your money. Visit Stopee (stopee.com) for step-by-step support on cancelling any subscription or pursuing a refund. Stopee's mission is to make cancellation simple, transparent, and fair.

Contact details for escalation

Shaperluv support: support@shaperluv.com or contact@shaperluv.com

Australian Competition and Consumer Commission: accc.gov.au | Phone: 1300 302 502 | Address: Level 35, 360 Elizabeth Street, Melbourne VIC 3000

Your bank's dispute or chargeback team: Check your bank statement or online banking portal for the phone number to call

Stopee cancellation support: stopee.com - your partner in fair cancellation and refund recovery