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Cancel Together Union: Step-by-Step Guide
How to cancel your together union membership and understand your rights
What is together union and who it serves
Together Union is a Queensland-based branch of the Australian Services Union that represents workers across public and private sector roles, including health, education, corrections and allied health fields. The organisation negotiates enterprise agreements, provides industrial advice, and offers member benefits such as legal support, professional indemnity insurance and access to training programs. If you've been a member but no longer need the representation or benefits, you have the right to resign-and Stopee is here to guide you through the process with clarity and confidence.
Who typically joins together union
Together recruits members from public sector agencies (hospitals, schools, correctional facilities) and private sector employers in allied health, clerical and related fields. Members pay ongoing fees that fund industrial advocacy, legal services and negotiated member discounts. Your decision to leave is personal, and this guide will help you execute that choice without unnecessary delays or hidden charges.
What you get as a member
Together membership includes industrial representation during disputes, access to trained workplace advocates, legal assistance for employment matters, professional indemnity insurance options, and negotiated member savings with partner retailers and services. Some members also contribute to special levies that fund specific insurance or legal cost protections. Understanding what you're paying for helps clarify whether you genuinely need to cancel or adjust your coverage.
Understanding your consumer rights under australian law
Before you resign, know your legal position and what protections apply to union membership cancellations in Australia.
Australian consumer law and union membership
Trade union membership does not automatically fall under the Australian Consumer Law cooling-off rights that apply to retail purchases or online subscriptions. That means you typically do not have a legislated 14-day right to change your mind after joining. However, Together's own constitution and fee schedule may include resignation windows or conditions-check these first. If you believe you've been misled about fees, benefits or your right to resign, you can escalate a complaint to the Fair Work Ombudsman or seek advice from your state's consumer affairs office.
Relevant consumer authorities in australia
If Together refuses to process your cancellation or disputes a refund you believe you're entitled to, contact the Fair Work Ombudsman (1300 794 088 or www.fairwork.gov.au) or your state's Office of Fair Trading. In Queensland, that's the Office of the Queensland Ombudsman. Stopee recommends documenting all your communications with Together-emails, letters, phone call dates and times-before you escalate to these bodies, as they will ask for a clear record of your attempts to resolve the issue directly.
Membership plans and pricing at a glance
Together's fees vary by employment classification, sector and coverage type; the union publishes a downloadable fee schedule rather than fixed online prices.
| Membership category | Typical features | Fee range (AUD) |
|---|---|---|
| Public sector (health, education, corrections) | Industrial representation, legal advice, member discounts, training access | Varies-check fee schedule |
| Private sector (allied health, clerical) | Professional indemnity support, legal services, member savings | Varies-check fee schedule |
| Special levies or insurance components | Civil liability or legal costs insurance (optional or bundled) | Additional to base fee-see schedule |
How to find your current fee
Log into the Together member portal or request your fee schedule directly from the union office. Your payslip or recent billing statement should also show the deduction amount and date. Write down the exact figure so you can verify that deductions stop after your cancellation effective date.
Refund eligibility and fee schedules
Whether you're owed a pro-rata refund depends on your membership agreement and when your current fees were paid. Some members pay quarterly or annually in advance; others have fees deducted fortnightly from payroll. If you've paid ahead and resign mid-billing cycle, Together may refund the unused portion-but check the fee schedule to confirm. Stopee advises treating any refund offer as a negotiation point if the union initially refuses.
Why members cancel together union membership
Understanding your reasons helps you communicate clearly with Together and spot alternative solutions before you resign.
Common reasons to cancel
Members typically cancel because they've changed employers (and the new workplace isn't represented by Together), are retiring or leaving the workforce, are unhappy with union performance or communication, prefer to reduce personal expenses, or have joined a different union that better fits their new role. If you're moving jobs, check whether your new employer has an alternative union representative before you quit-you may simply transfer membership at a lower fee rather than cancel outright.
Reasons to stay or pause rather than cancel
If you're between jobs, on leave, or temporarily unhappy, consider pausing contributions rather than resigning, because rejoining often costs more than staying quiet. The union's industrial advocacy and legal support can protect you even if you're not actively working; if you return to a represented role, you'll need to rejoin and may face reinstatement fees. Talk to Together's member services team about temporary suspension options before you formally resign.
How to cancel your together union membership
Together requires written resignation, typically by letter or formal email to the union office.
Method 1: written resignation by post
This is the most formal and traceable method.
- Write a brief resignation letter addressed to the Secretary or Member Services at Together's postal address (contact the union to confirm the current address).
- Include your full name, membership number (or date of birth), and current postal address.
- State clearly: "I resign as a member of Together Union effective immediately" or specify a date if you prefer a notice period.
- Keep the letter to under 100 words-unions don't need lengthy explanations.
- Print the letter, sign it by hand, and place it in an envelope with a postage stamp.
- Send it via Australia Post to the union office address.
- Keep a copy for your records and note the posting date.
- Allow 5-7 business days for Australia Post delivery, then a further 5 business days for the union to process.
- Call Together's member services line (1800 177 [check latest number with Stopee]) after 10 business days to confirm receipt and ask for a written acknowledgment of your resignation date.
Method 2: email resignation
Email is faster and creates an instant digital record, though you should verify delivery and follow up by phone.
- Obtain Together's member services email address by calling their main line or visiting the member portal.
- Draft an email with the subject line: "Resignation from Together Union membership-[Your name]".
- Include:
- Full name and membership number.
- Date of birth or employee number (to help them locate your file quickly).
- Clear statement: "I hereby resign as a member of Together Union, effective [date or immediately]."
- Your contact phone number for confirmation.
- Send the email and do not delete it-you may need to refer to it later.
- Within 2 business days, call Together to verbally confirm they received your resignation email.
- Ask for a written acknowledgment email in return; if they refuse, ask them to state the resignation date and effective date in writing.
Method 3: phone call followed by written confirmation
If you're in a hurry, call first, but always follow up in writing because verbal notice alone may not be legally binding on the union.
- Call Together's member services line during business hours and ask to speak with a member services officer.
- State your intention to resign clearly: "I want to resign my membership effective [date or immediately]."
- Ask for the officer's name, date of call and a reference number or confirmation code.
- Write down the exact words you used to resign and the date and time of the call.
- Within 24 hours, send a follow-up email or letter citing the phone call date and officer's name, and restating your resignation. Use this as your official written notice.
- If Together disputes the resignation date later, you'll have both the phone record and written confirmation to back your claim.
Pro tip: submit your resignation well in advance of payroll
Pro tip: If you resign mid-way through a pay cycle, Together may still deduct fees from your final paycheck. Submit your resignation at least 10 business days before your next pay date to give payroll systems time to process the cancellation. If a fee is deducted after your resignation date, contact Together immediately and request a refund, citing your resignation confirmation letter or email.
What happens after you resign from together union
Cancellation doesn't end the moment you hit send-several steps follow, and you need to monitor them.
Timeline and what to expect
After you submit a written resignation, allow 10-15 business days for Together to process it fully. During this time, you remain a member on paper, even though you've notified them of your intent to leave. Payroll systems often lag behind HR records, so a final deduction may appear on your pay stub even after your resignation. Your industrial protections and access to legal advice end on your effective resignation date, so do not delay an important workplace matter expecting union support after you've resigned.
Stopping ongoing fee deductions
Deductions usually stop within 1-2 pay cycles after your resignation effective date. If you see a deduction more than 2 pay cycles after resigning, contact Together's member services team immediately with your resignation confirmation letter. Ask them to request a payroll adjustment; if they refuse, escalate to your employer's payroll or HR department and ask them to stop the deduction citing your union resignation. Stopee recommends checking your payslips for 3 pay cycles after resigning, as system delays can stretch out the final deduction by weeks.
Requesting your final statement
After resigning, ask Together to send you a final statement showing all fees paid, any refunds due, and the date your membership ended. Request this in writing (email is fine) and ask for a response within 10 business days. A final statement protects you if a dispute arises later about whether you owe anything or are owed a refund.
Refunds and financial settlement
You may be entitled to a pro-rata refund if you've paid fees in advance.
When together must refund your fees
If your membership fees were paid in advance (quarterly or annually) and you resign mid-billing period, Together should refund the unused portion. This depends on the fee schedule and membership rules. For example, if you paid a quarterly fee of $240 on 1 January but resign on 15 February, you've used roughly 45 days of a 90-day period; you may be entitled to a refund for the remaining 45 days (approximately $120). Contact Together directly and ask for a pro-rata calculation in writing.
Special levies and non-refundable fees
Some fees-particularly insurance levies or one-off administrative charges-may not be refundable under the membership rules. Check your fee schedule or membership agreement to see which items are listed as "non-refundable" or "annual levy." If Together refuses a refund you believe you're entitled to, ask them to cite the specific clause in their constitution or fee schedule that justifies withholding it. Stopee advises keeping that response in writing; if you dispute the refusal, that citation will be useful when you escalate to the Fair Work Ombudsman.
How long refunds take
Together should process refunds within 30 days of your resignation confirmation. Request a refund in writing and ask for a specific date by which it will be credited to your account. If 30 days pass with no refund and no explanation, chase the union in writing again and reference your original request date. If Together continues to delay, document the pattern and escalate to the Fair Work Ombudsman with copies of your requests and their non-responses.
Common mistakes when cancelling together union
Cancelling feels straightforward in theory, but small missteps can cost you time and money.
Mistake 1: resigning verbally only
Warning: A phone call or verbal conversation with a colleague does not count as official resignation. Together's constitution likely requires written notice. If you only call or chat, the union has no paper trail proving you resigned, and they can continue deducting fees from your payslip. Always follow verbal notice with a written letter or email within 24 hours.
Mistake 2: not confirming the effective date
If you resign without specifying a date, the union may interpret your effective date as the date they process it (10 days later) rather than the date you submitted it. This can create a gap during which you're still charged. Always write: "I resign effective immediately" or specify an exact date (e.g., "effective 31 March 2024"). Stopee recommends using "effective immediately" to avoid ambiguity.
Mistake 3: assuming payroll will stop deductions automatically
Payroll systems and union records don't always sync instantly. Even if Together confirms your resignation, your employer's payroll may not receive the stop instruction for weeks. Check your next three payslips after resigning. If you see a deduction after your effective date, raise it with payroll directly-don't wait for Together to fix it.
Mistake 4: forgetting to request a written acknowledgment
If you resign by phone or email and don't ask for written confirmation, you have no proof of when the union received your notice. This matters if they later claim you're still a member or charge you for extra months. Always ask Together to confirm your resignation in writing, including the date they received it and the date it becomes effective.
Mistake 5: not checking the fee schedule before resigning
Some union rules allow members a specific notice period (e.g., 14 days) or require you to resign by a certain date in a billing cycle to avoid a final charge. Check Together's fee schedule or membership agreement before you submit your resignation. If you resign on the wrong date, you may accidentally commit to another full billing period. Stopee advises timing your resignation to align with the end of a pay period whenever possible.
Your cancellation checklist for together union
Use this step-by-step checklist to stay organised and avoid delays.
| Action | Deadline | Status |
|---|---|---|
| Confirm your membership number and contact details | Before resigning | ☐ |
| Review the fee schedule for notice periods or final charge rules | Before resigning | ☐ |
| Write and send your formal resignation letter or email | Today | ☐ |
| Call Together to verbally confirm receipt of your resignation (if by post) | 10 business days later | ☐ |
| Request written acknowledgment with effective date from Together | Within 2 business days of submission | ☐ |
| Check first payslip after effective date for final deduction | 1-2 weeks after resignation | ☐ |
| Request final statement and pro-rata refund (if applicable) in writing | Within 5 business days of confirmation | ☐ |
| Follow up if refund not received after 30 days | 30 days after request | ☐ |
How stopee can help you cancel with confidence
Navigating union resignation rules and fee schedules can feel overwhelming, especially if the union resists your cancellation or disputes a refund. Stopee is a consumer advocacy platform designed to simplify cancellations, clarify your rights, and help you enforce them. Whether you're unsure whether you qualify for a refund, need help drafting a resignation letter, or want to understand your escalation options if Together refuses to process your cancellation, Stopee has helped thousands of Australian consumers cancel memberships, subscriptions and services without unnecessary frustration.
Visit Stopee.com to access free guides, check whether Together Union appears in our review database, and get step-by-step support for any cancellation question. Stopee's mission is to empower you to exit services on your terms, and that starts with clarity and evidence-exactly what this guide provides.
Contact details for together union
Before you resign, confirm the current mailing address and phone number by visiting Together's website or calling their main line, as office locations and contact details may change.
Key contact information
Together Union Queensland office: Contact the union by calling their main number (1800 177 [verify latest number]) or visiting their member portal to request the mailing address for member services or the Secretary. Email member services using the address listed on the website or provided when you call. Do not guess at the address; verify it before sending your resignation letter, as mail sent to an outdated address may not be received.
Escalation contacts if together refuses to cancel
If Together denies your cancellation request or disputes a refund, contact the Fair Work Ombudsman (1300 794 088, www.fairwork.gov.au) or the Queensland Office of the Ombudsman for escalation advice. Have your resignation confirmation letter, any responses from Together, and evidence of fees paid ready when you call.
Summary and next steps
Resigning from Together Union requires written notice, clear timing, and follow-up to ensure fees stop and refunds are processed. Start by confirming your membership details and the fee schedule, then submit a formal letter or email stating your resignation effective date. Track payslip deductions for three pay cycles afterward, request a final statement and pro-rata refund within 5 business days, and follow up if payment doesn't arrive within 30 days. If Together resists, escalate to the Fair Work Ombudsman with copies of your resignation and their responses. Stopee has helped thousands of consumers navigate complex cancellations-visit Stopee.com today to access additional guides, verify your rights, and get support if you need to escalate your case. Your cancellation is yours to make, and you have the legal right to resign as long as you follow the union's written process.