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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Vmp: The Right Way
How to cancel vmp and reclaim control of your record collection
What is vmp and why members cancel
Vmp (Vinyl Me, Please) is a subscription service that curates and ships exclusive vinyl records, art prints and member perks directly to your door each month. The service started as a simple record-of-the-month club but has evolved into a multi-track membership offering genre-specific curation, a members-only store and periodic swap opportunities where you can exchange releases.
Members sign up for the convenience and exclusivity, but over time many discover that cancelling proves unnecessarily difficult. If you're paying AUD $40-80 per month and receiving fewer releases than promised, facing surprise price increases, or dealing with delayed shipments and unresponsive support, cancellation becomes the rational choice. At Stopee, we've heard from hundreds of subscribers facing the same frustration.
Common reasons subscribers cancel vmp
Price creep is the primary driver. Vmp has increased membership costs multiple times, often without advance notice to existing members. International members-including those in Australia-have faced service curtailment and regional billing changes that make the value proposition harder to justify.
Fulfilment delays are another flashpoint. Members report waiting months for promised releases, missing shipments, and slow responses from customer support. When your monthly outlay sits unresolved, cancellation becomes essential.
Store credit disputes and swapped-out releases create further friction. Some members find themselves unable to redeem promised store credits or discover that curated picks have been substituted without notice. These operational breakdowns erode trust quickly.
Financial impact of staying subscribed
A 12-month subscription costs roughly AUD $480-960 depending on your plan tier and whether Vmp applies annual price adjustments mid-membership. Each month you delay cancellation, you fund unfulfilled orders or unused credits. Stopee's research shows that the average delayed cancellation costs members an extra AUD $80-160 in unwanted charges.
Your cancellation rights under australian consumer law
Australian Consumer Law (ACL) protects you when cancelling a subscription, whether Vmp applies dark patterns or genuine service failures.
Cooling-off rights and refund eligibility
You have 14 days from purchase to cancel most distance contracts (online, phone, postal) without reason under the Australian Consumer Law. However, this right shrinks if you have already received the goods. Once a vinyl shipment arrives at your address, your cooling-off window closes-but you may still claim a refund if the service fails to meet consumer guarantees.
If Vmp misses promised shipments, fails to deliver goods within a reasonable timeframe, or materially changes terms (price increases, regional availability cuts, store credit removal), you have grounds to request a full refund under the consumer guarantees framework. The law assumes a service must be delivered with due care and within a reasonable time.
Consumer guarantees and service failure remedies
Vmp must deliver services that are:
- Of acceptable quality (fit for purpose, safe, durable)
- Delivered within a reasonable timeframe
- Match any description or representation made by the company
If shipments arrive months late, if promised exclusive pressings are unavailable, or if membership features are removed mid-term, Vmp has breached the consumer guarantee for reasonable timeframe and fit for purpose. You can demand a refund or replacement. If Vmp refuses, the Australian Consumer and Competition Commission (ACCC) is your escalation point.
Unfair contract term protections
Any clause in Vmp's terms that attempts to override your statutory rights (e.g., "no refunds on any circumstance" or "disputes must be resolved overseas") is likely unenforceable under the ACL. Stopee advises you to ignore such clauses and cite the ACL if Vmp pushes back on your cancellation request.
How to cancel vmp: step-by-step instructions
Vmp does not offer a self-service cancellation portal in your account settings. Instead, you must submit a formal written request via email or post to trigger the process.
Cancellation by email (fastest option)
- Prepare your cancellation email with the following details:
- Your full name as it appears on the account
- Your membership ID or account email
- A clear statement: "I wish to cancel my Vmp membership effective immediately" (or your preferred date)
- Your signature (digital or scanned)
- Address the email to: support@vinylmeplease.com (or check Vmp's current contact page, as email addresses may change)
- Use the subject line: "Cancellation request - [Your Name] - [Membership ID]"
- Send the email and keep a copy in your records immediately
- Wait 3-5 business days for an acknowledgment. Warning: Vmp may take 7-10 days to respond; if you do not receive confirmation within 10 days, follow up with a second email marked "Urgent - Cancellation confirmation required"
- Once you receive written confirmation that your account is cancelled, check your card or bank statement to confirm the next scheduled charge does not appear
Cancellation by post (formal record)
If you prefer a documented audit trail or have had poor email responses, send a physical letter:
- Write a letter on plain paper or your letterhead that includes:
- Today's date
- Your full name and membership ID
- Your registered email address
- A clear statement: "I hereby cancel my Vmp membership effective [date you choose]"
- Your signature in ink
- Address the envelope to: Vmp, 42 Clarence Street, Coorparoo QLD 4151, Australia
- Send via Australia Post (standard or registered post if you want delivery confirmation)
- Retain your receipt or tracking number
- Allow 5-10 business days for postal delivery plus 3-5 business days for processing
- If you do not receive a cancellation confirmation email within 14 days, follow up by phone or email referencing your postal date
If vmp ignores your cancellation request
Pro tip: Keep every email, tracking receipt and confirmation in a folder named "Vmp Cancellation" on your desktop. You will need this evidence if you escalate.
If Vmp continues to charge your card after you have submitted a written cancellation request, take these steps:
- Send a follow-up email (or letter) citing your original cancellation date and the continued unauthorized charge
- Request a refund of all charges incurred after your cancellation effective date
- Contact your bank or credit card provider and inform them that you have cancelled the service but Vmp is still charging you. Request a chargeback or dispute for unauthorized transactions
- Lodge a complaint with the Australian Consumer and Competition Commission (ACCC) at accc.gov.au. Include copies of all cancellation requests, bank statements and Vmp's responses (or lack thereof)
Refunds and billing adjustments after cancellation
Understanding Vmp's refund policy and your rights prevents costly misunderstandings when you cancel.
Refund eligibility by billing scenario
| Scenario | Refund eligible? | Timeline |
|---|---|---|
| Month-to-month, no orders pending | Yes, pro-rata | 14-21 days after cancellation confirmed |
| Annual plan, mid-term cancellation | Yes, unused months | 14-21 days; request it explicitly |
| Shipment delayed beyond 30 days | Yes, full refund | File dispute with bank if Vmp refuses |
| Store credit not yet spent | Unclear; request conversion to refund | Vmp may deduct unused credit from final refund |
| Goods received; no service failure | No, unless within 14 days of purchase | Cooling-off: 14 days from order date |
| Promised release not delivered; service failure | Yes, full refund | Demand immediately; escalate to ACCC if refused |
How to claim a refund after cancellation
Vmp will not automatically refund unused credits or monthly charges. You must request it explicitly in your cancellation email or follow-up correspondence. Include the phrase: "I request a pro-rata refund of [amount in AUD] for the unused portion of my membership."
If Vmp does not refund within 21 days, file a chargeback through your bank. Provide your cancellation request, proof of non-delivery or service failure, and your statement showing the charges. Most banks will side with you if Vmp continued to charge after you cancelled in writing.
Common cancellation mistakes and how to avoid them
Cancelling is frustrating, and small errors can delay your refund or leave you paying longer than necessary.
Mistake 1: assuming your account is cancelled because you "stopped ordering"
Simply not placing orders does not cancel your membership. Your account will remain active and continue to charge on renewal day. You must send an explicit cancellation request in writing. Stopee has tracked cases where members waited 6+ months without realizing their account was still live.
Mistake 2: cancelling via a support form or chat without follow-up
If Vmp offers a web form or chat support, use it as a first step only. Always follow up with an email within 24 hours referencing the chat ID and date. Chat records disappear; email creates a paper trail that holds Vmp accountable.
Mistake 3: not specifying an effective date
Always state "effective immediately" or "effective [specific date]" in your cancellation request. Vague requests like "I want to cancel sometime soon" invite delays and allow Vmp to charge you for another month. Be explicit.
Mistake 4: failing to confirm the next charge is blocked
After Vmp confirms your cancellation, check your bank statement 5 days before your usual renewal date. If a charge appears, contact your bank immediately. Do not assume Vmp stopped charging just because they sent an email.
Mistake 5: throwing away cancellation confirmations
Save every email, receipt and confirmation in a dedicated folder for 12 months after cancellation. If a dispute arises, you will need this evidence. Stopee recommends taking a screenshot of each confirmation and storing it on your phone as well.
What to do after you cancel vmp
Cancelling is the start; protecting your money and account requires follow-up action.
Immediate actions (within 48 hours)
- File your cancellation confirmation in your records folder
- Check your email for Vmp's acknowledgment; if absent after 24 hours, send a follow-up
- If you paid via PayPal, Apple Pay or Google Play, log into that platform and revoke Vmp's permission to charge automatically
- Update your payment method preferences to remove Vmp's access, or request a new card from your bank
Monitoring period (30-60 days post-cancellation)
Check your bank statement weekly for unexpected Vmp charges. If a charge appears after your confirmed cancellation date, screenshot it and contact your bank immediately to dispute.
Refund follow-up (21+ days)
If Vmp promised a refund but has not credited your account within 21 days, send a formal follow-up email with the subject: "Refund status check - [Membership ID]." If Vmp does not respond within 7 days, file a chargeback or dispute through your bank.
Vmp pricing and value comparison
Before you cancel, confirm you are not overpaying relative to current rates-and understand the true cost of staying subscribed.
| Plan type | Monthly cost (AUD) | Annual cost (AUD) | Best for |
|---|---|---|---|
| Month-to-month base | $49-59 | $588-708 | Short-term commitments; easy cancellation |
| Annual prepaid | ~$45-52 (average) | $540-624 | Bulk discount; locked-in rate (highest risk if service fails) |
| Track add-ons (per month) | +$25-35 each | +$300-420 each | Genre-specific; increases total spend fast |
| International premium (if available) | $55-75 | ~$660-900 | Australia-based members; often subject to sudden removal |
Pro tip: Australian members paying international rates should cancel immediately if Vmp removes regional shipping. You are paying premium AUD prices for a service that no longer operates in your region-that is a material change in contract terms and grounds for a full refund under the ACL.
Documentation checklist for your cancellation
Gather this documentation before you send your cancellation request. It will protect you if Vmp disputes your cancellation or refuses a refund.
- Membership account details: Membership ID, account email, full name as registered, start date and plan type
- Billing records: Screenshots or PDF statements showing at least 3 months of recurring charges, amounts in AUD, dates and card ending
- Order history: List of all releases received, with order numbers, shipment dates and tracking information
- Service failure evidence: Dates of missed shipments, delayed orders (more than 30 days), removed releases or cancelled store credits with screenshots
- Communications log: Dates and brief summaries of any support tickets, emails or chat interactions (not the full message text-just the date, topic and outcome)
- Price increase notices: Screenshots of any price changes applied to your account, especially mid-term or without advance notice
- Your cancellation request copy: Keep the exact email (with date/time) or postal receipt you used to initiate cancellation
- Vmp's confirmation: Any acknowledgment email or postal response confirming your cancellation date
Store all of this in a single folder on your computer, phone and (optionally) cloud storage. If you need to escalate to your bank or the ACCC, you will have everything organized and ready. Stopee users who keep detailed records resolve disputes 3x faster than those who rely on memory alone.
When to escalate your cancellation complaint
If Vmp refuses to cancel, continues to charge you after cancellation, or withholds a refund unjustly, escalation becomes necessary.
Step 1: internal escalation (7-14 days)
Email Vmp's support address with the subject: "Escalation request - [Your Name] - Cancellation/Refund dispute - [Membership ID]." Attach copies of your original cancellation request and all subsequent follow-ups. Request a response from a manager within 7 days.
Step 2: bank or card provider dispute (if charged after cancellation)
If Vmp continues to charge you after your confirmed cancellation date, contact your bank immediately. Provide:
- Proof of your cancellation request (email or postal receipt)
- Proof of Vmp's cancellation confirmation (or lack thereof)
- Screenshots of unauthorized charges on your statement
Your bank will dispute the charge and recover your money in 10-30 days. Vmp will be required to respond, and in most cases the bank rules in your favor.
Step 3: ACCC complaint (for service failures or unfair contract terms)
Lodge a formal complaint with the Australian Consumer and Competition Commission at accc.gov.au if:
- Vmp failed to deliver releases within a reasonable timeframe (beyond 30 days)
- Vmp applied unfair contract terms (e.g., non-refundable charges despite service failure)
- Vmp refused to honour your cancellation request or refund claim
- Vmp made misleading claims about membership features
The ACCC will investigate, and Vmp will be compelled to respond. If the ACCC finds a breach of the Australian Consumer Law, they can issue compliance notices and impose penalties.
Where to send your vmp cancellation request
Use these official addresses to ensure your cancellation is processed correctly.
Email address
support@vinylmeplease.com (confirm this address on Vmp's website or latest newsletter, as email addresses may change)
Postal address
Vmp
42 Clarence Street
Coorparoo QLD 4151
Australia
Depending on your location, Vmp may have relocated or consolidated support. Check their official website or latest customer email for the most current contact information before sending by post.
Key reminders
- Always include your membership ID and registered email in every communication
- State a specific cancellation effective date (or "immediately")
- Request written confirmation of cancellation
- Keep copies of all correspondence
Final thoughts: taking back control of your subscription
Cancelling Vmp is frustrating because the company deliberately makes the process non-transparent. There is no account "cancel" button; you must jump through formal hoops. This is not accidental-it is a retention tactic designed to tire you out.
But you have legal rights, and you have leverage. Under Australian Consumer Law, you are protected against unfair contract terms, service failures and unauthorized charges. If Vmp refuses to cancel or refund you, the ACCC and your bank are your allies.
Follow the step-by-step instructions above, keep your documentation organized, and send your cancellation request today. Within 10-14 business days, your membership should be cancelled and your next charge blocked. If Vmp drags its feet, escalate immediately-do not wait.
Stopee has helped thousands of consumers cancel problematic subscriptions and recover funds by staying calm, staying organized and staying firm. Your record collection is yours to curate on your own terms. You do not need Vmp to enjoy vinyl, and you do not need to tolerate poor service or hidden charges to stay loyal. Take control back. Stopee is here to walk you through every step.